HIMSS 2016 Field Report: CTS Healthcare Kiosks & Kwerk Software Debut

By | May 31, 2026

Last Updated on May 31, 2026 by Craig Allen Keefner

Quick Answer

CTS Healthcare introduced Kwerk, new middleware at HIMSS 2016, designed to help mid-size and smaller provider organizations integrate kiosks with their Electronic Health Records (EHRs). Kwerk addresses the need for an affordable bundled product that includes healthcare-proven hardware and high-quality patient check-in software solutions. Since launching its first kiosks in 2005, CTS Healthcare Services has facilitated over 200 million patient check-ins. More than 95 percent of healthcare organizations utilizing Epic’s Welcome patient check-in component use CTS Healthcare Services kiosks due to their critical integration capabilities.

Field report from Joe Grove with CTS Healthcare booth #3065 at HIMSS 2016 in Las Vegas today.

Here are some photos.  I like the new High Brite (courtesy Panel Brite) in particular. Great unit.

What new healthcare kiosk middleware was introduced at HIMSS 2016?

At HIMSS 2016, CTS Healthcare introduced Kwerk, new middleware designed to help mid-size and smaller provider organizations launch and integrate kiosks with their Electronic Health Records (EHRs). Kiosk maker CTS Healthcare unveiled Kwerk at HIMSS16 booth #3065. This middleware addresses the need for an affordable bundled product that includes healthcare-proven hardware and high-quality patient check-in software solutions. Since launching its first kiosks in 2005, CTS Healthcare Services has facilitated over 200 million patient check-ins, with over 95 percent of healthcare organizations using Epic’s Welcome patient check-in component utilizing CTS Healthcare Services kiosks due to their critical integration capabilities. Kwerk will connect with EHRs in any size facility and can also enable smaller organizations that simply want a standalone check-in solution to have one. In addition to patient check-in, the kiosks can accept co-pays and bill payments, be used for patient scheduling, secure consent to treatment signatures, issue privacy notices, change demographic information, and more. CTS Healthcare Services will offer Kwerk on a subscription basis.

At HIMSS16 booth #3065, the vendor will unveil Kwerk to help mid-size and smaller provider organizations launch and integrate kiosks.

Kiosk maker CTS Healthcare will start targeting mid-size and smaller provider organizations when it introduces at HIMSS16 new middleware dubbed Kwerk.

Since it launched its first kiosks in 2005, CTS Healthcare Services has racked up more than 200 million patient check-ins on its kiosks, the vendor said. More than 95 percent of healthcare organizations using the Welcome patient check-in component of Epic’s electronic health record system use CTS Healthcare Services kiosks, CTS Healthcare Services said. This is because Epic was very early to the patient check-in game, enabling the critical integration component.

“We’ve found a lot of potential customers with an interest in deploying check-in solutions but without the appropriate middleware piece that allows kiosks to talk to their EHRs,” Nix said. “So we developed Kwerk, which will talk to not only the EHRs in larger facilities but also serve as a bundled product we can offer the mid-market so potential customers at that level can have healthcare-proven hardware and high-quality patient check-in software solutions in an affordable package.”

Kwerk will connect with EHRs in any size facility, but will also enable smaller organizations that simply want a standalone check-in solution to have one. In addition to patient check-in, the kiosks can accept co-pays and bill payments, be used for patient scheduling, secure consent to treatment signatures, issue privacy notices, change demographic information, and more.

CTS Healthcare Services will offer Kwerk on a subscription basis, Nix said.

Where can I find more information about Kwerk and HIMSS 2016?

    You can find more information about Kwerk and HIMSS 2016 through several resources. Details on the new Kwerk software's debut are available, along with the HIMSS 2016 Schedule of Events and options to search for Exhibitors at HIMSS. Additionally, you can visit ctshealthcare.com and CTS on LinkedIn for further company and product information.

 

Frequently Asked Questions

1 What new kiosk software was introduced at HIMSS 2016 by CTS Healthcare?

At HIMSS 2016, CTS Healthcare unveiled Kwerk, new middleware designed to help mid-size and smaller provider organizations launch and integrate kiosks. Kwerk connects with Electronic Health Records (EHRs) and is offered as an affordable bundled product including healthcare-proven hardware and patient check-in software.

2 What are CTS Healthcare's capabilities in the patient check-in kiosk market?

CTS Healthcare Services has facilitated over 200 million patient check-ins since 2005. The vendor is recognized for its critical integration component, with over 95 percent of healthcare organizations using Epic’s Welcome patient check-in component utilizing CTS Healthcare Services kiosks.

3 What specific hardware features were highlighted for healthcare kiosks at HIMSS 2016?

The field report from HIMSS 2016 specifically highlighted a "High Brite" unit, courtesy of Panel Brite, as a great unit. Additionally, a CTS HIMSS kiosk was pictured featuring a touch screen and a card reader.

4 How does CTS Healthcare address integration challenges for kiosks with EHRs?

CTS Healthcare developed Kwerk middleware to address the challenge of integrating kiosks with Electronic Health Records (EHRs). Kwerk is designed to connect with EHRs in facilities of any size, providing a solution for organizations lacking the appropriate middleware for kiosk-EHR communication.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk