At Cincinnati, CLEAR kiosks will be available at the airport’s main security checkpoint, enabling CLEAR customers to use the service no matter which airline they are flying.
“Our mission is to make travel through CVG an unforgettably positive experience, and with the added convenience of CLEAR, we’ll be able to continue to deliver on that mission,” CVG airport CEO Candace McGraw said in a statement.
CLEAR members submit fingerprint and iris scans to the company, which uses those biometric scans to confirm a traveler’s identify when he or she arrives to the airport security. CLEAR customers present themselves at a special CLEAR kiosk that’s typically adjacent to the security queues. Once there, CLEAR personal confirm travelers’ identities after a fingerprint or iris scan. Then, members are escorted to the front of the queue to go through security.
Editors Note: News post published by Hertz 12/11/18
Hertz and CLEAR Partner to Reimagine the Car Rental Experience
Travelers Can Now Get on the Road Faster Than Ever Before by Using their Face or Fingers at the Exit Gate
NEW YORK and ESTERO, Fla., Dec. 11, 2018 – Hertz and CLEAR today announced the launch of Hertz Fast Lane powered by CLEAR – a new service that uses biometrics to drastically speed up the car rental process and get travelers through the exit gate and on the road in 30 seconds or less – a time savings of at least 75 percent.
With CLEAR, members enroll once to enjoy frictionless experiences with greater predictability at more than 40 airports and venues nationwide. Now, Hertz Gold Plus Rewards® loyalty members who sign up for CLEAR and link their accounts will be able to verify their identity and rental reservation with just a look or tap of their finger. Hertz Fast Lane powered by CLEAR marks the first use of biometrics by a major rental car company, and the first time CLEAR’s trusted identity platform is enabling members to verify their identity using their face instead of showing a physical ID.
The first Hertz Fast Lane powered by CLEAR is now available at the Hartsfield–Jackson Atlanta International Airport (ATL), offering renters unmatched speed and security so they can enjoy more time doing what they love. Throughout 2019, Hertz Fast Lane powered by CLEAR will be rolled out to more than 40 additional Hertz locations, including some of the busiest U.S. airports such as Los Angeles International Airport (LAX), John F. Kennedy International Airport (JFK) and San Francisco International Airport (SFO), among others.
“We’re excited to introduce Hertz Fast Lane Powered by CLEAR to get Hertz customers through the exit gate without the wait and on the road faster,” said Hertz CEO Kathryn V. Marinello. “By teaming with CLEAR, Hertz gets a partner with an expanding footprint and proven track record to help us innovate the car rental process, improve the customer experience and bring meaningful benefits to busy travelers.”
Marinello added, “This new innovation demonstrates our focus on enhancing the entire customer experience. In the last two years, we’ve upgraded our fleet with the cars people want to drive, launched our Ultimate Choice® model in the U.S. enabling customers to choose their preferred vehicle with no wait, and improved site operations to deliver great service consistently.”
The new offering further demonstrates Hertz’s and CLEAR’s deep commitment to investing in technology and services that enhance their members’ experience – and sets a new standard for frictionless travel.
“CLEAR believes that you are you, and we’re creating a future in which your fingerprints, eyes and face are your best and most secure ID,” said CLEAR CEO Caryn Seidman-Becker. “When our members travel, they enjoy greater speed and predictability at airports and sporting events, so they can focus more time doing what they love. Thanks to our new partnership with Hertz, they’ll spend less time at the exit gate and more time enjoying their destination.”
Use of Hertz Fast Lane powered by CLEAR is a new benefit for Hertz Gold Plus Rewards® program members, and membership in CLEAR is available at no additional cost when used in connection with this program. Members interested in upgrading their CLEAR membership to include airport security access, will receive preferred pricing based on their Hertz loyalty status. Travelers interested in learning more about the Hertz Fast Lane powered by CLEAR, or in becoming a Hertz Gold Plus Rewards® member, can visit www.hertz.com/clear.
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc., operates the Hertz, Dollar, Thrifty and Firefly vehicle rental brands in approximately 10,200 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards, Ultimate Choice, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen, operates the Hertz 24/7 car sharing business in international markets, and sells vehicles through Hertz Car Sales. For more information about The Hertz Corporation, visit: https://www.hertz.com.
CLEAR is transforming the way people live, work and travel. Today, CLEAR is powering a frictionless security experience in 40 U.S. airports and sports venues. When you are you, instead of something in your pocket, life is more frictionless, more secure and more predictable. CLEAR is trusted by millions of members and is certified as a Qualified Anti-Terrorism Technology by the U.S. Department of Homeland Security. After enrolling at any CLEAR location, members can begin using CLEAR Lanes immediately (https://www.clearme.com/where-we-are). For more information on CLEAR, visit http://www.clearme.com.
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Biometric Kiosks Come to Car Rental Check-In and Check-Out Using Facial Recognition was last modified: December 17th, 2018 by News Editor
Think back to the last time you had to check-in somewhere. Perhaps it was this morning when you arrived at a meeting, your last visit to the doctor, or in a hotel the last time you traveled. Regardless of when or where you last checked in, when you reflect back on your experience, does anything about it stand out or was it simply another waiting game?
Odds are, you probably endured a waiting game. Though the check-in process is one that consumers go through on a regular basis, it is also one that is typically associated with delayed service and long lines. This association has emerged as especially problematic as consumers have begun living busier lives and placing higher value on their time and the quality of the service they receive.
Check-in kiosks aim to eliminate some of these woes and to provide a more enjoyable experience for customers by streamlining processes, decreasing wait times, and allowing customers to complete the task at hand at their own convenience. Best of all check-in kiosks can be used to increase efficiency and customer satisfaction across a variety of industries—from hospitality, to healthcare, to a corporate workplace.
The hotel check-in desk is usually one of the first stops visitors make when arriving in a new city. Often tired from their journey and burdened with luggage, getting their room key and unpacking is usually a high priority for guests. Hospitality check-in kiosks, strategically placed throughout a hotel’s lobby, make it simple—guests can simply enter their reservation information, provide a credit or debit card for payment, and retrieve their room key from the dispenser. By using this process, guests are able to expedite and simplify the check-in process. Similarly, hotel employees who would have previously been tasked with the check-in process, are now available to serve a more customer service-oriented role—answering questions, providing directions, and further enhancing the guest experience. Naturally, they can also be available to help guests with the kiosk check-in process as well, if necessary. Another added perk of hotel check-in kiosks is that they’re available 24/7. Regardless of how late into the night they arrive, guests are able to complete the check-in process and retrieve their keys in a matter of minutes.
Similar to when first arriving at a hotel, when arriving at a medical appointment the first thing a patient does is check in. Often comprised of completing and updating paperwork this process is one that can also be quite timely. Healthcare check-in kiosks can be used to simplify and expedite the process. Patients are able to check-in upon arrival, enter and update their personal health information and medical records, scan their insurance card, and even schedule their next appointment, all from the kiosk. In addition to their time-saving capabilities, healthcare check-in solutions are highly versatile and able to successfully improve the check-in process in the small private practice to large hospital systems. With the ability to seamlessly tie into any healthcare facility’s back office system electronic medical records system, both patients and healthcare providers will be able to more easily, and securely, access the medical and charting information they need, regardless of their location throughout the facility.
Checking-in to an office building or corporate campus where you’ve never been before can be somewhat overwhelming—after all, you’re probably arriving for an important meeting or interview and you’re nervous enough as it is without having to worry about finding the specific office or meeting room where you’re supposed to go. Corporate check-in and wayfinding kiosks tackle the check-in worries with ease. Not only does the kiosk provide a platform on which visitors can enter their information and indicate the party they are visiting, it can also be designed to incorporate a camera and printer to produce visitor badges, and provide wayfinding instructions to lead visitors to their desired destination. Additionally, corporate check-in kiosks can incorporate badge scanners and other peripherals for internal use for companies who require their employees to check-in on a regular basis.
As consumers continue to live increasingly busy lives, time-saving measures like check-in kiosks are becoming increasingly valuable. While there’s certainly no denying the important customer service role that front-of-house staff play—and will continue to play—in the visitor, patient, and customer experience, check-in kiosks are finding ways to improve efficiency across the board.
This report outlines the use of kiosks in hospital ambulatory and emergency departments as a way to improve efficiency and increase patient satisfaction. It describes the features and functions of kiosks, early results, the industry landscape, and provides some insights on best practices.
Research paper by CHF — Hospitals are deploying patient kiosks in two main settings: ambulatory departments and emergency departments. In the ambulatory setting, the most common uses of kiosks are for patient check-in, wayfinding assistance, collection of co-payments and outstanding balances, updating patient demographics, and to ask patients basic screening questions.
October 2017 – Check In Kiosk was last modified: October 2nd, 2017 by Kiosk Industry