Category Archives: Kiosk Newsbits

Kiosk manufacturer news from the Kiosk Association

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

The Kiosk Industry Group acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies which assist in doing just that (hardware, software and application).

Ideum Releases First-of-Its-Kind Ultra High-Definition (UHD) 55″ Portrait Kiosk with 3M Touch & Kinect Motion Tracking

Standing nearly 7 feet tall, the Portrait Touch & Motion Kiosk is a durable, secure solution for museums, tradeshows, retail settings, and other public installations


Kiosk Manufacturer Association member drive

Less than 20 days to take advantage of the Charter Member December drive. $299 for 2016 this month.   You can join using Paypal or Credit Card.


Trade Show to be held in March in Vegas. 24 booth pavilion part of of DSE. Contact Craig or visit the site.  Charter Sponsors for 2016 being accepted.

A Wheelchair That Lets You Stand – ADA Kiosk Standards for Self-Service Kiosks

Wheelchair Kiosk ADA

ADA kiosk, HIPAA kiosk, ADA tablet kiosk, HIPAA tablet kiosk, PCI, Section 508

New wheelchair that stands you up is nice technology. Video included. UPnRIDE is the name and invented in Israel.

What is UPnRIDE

UPnRIDE is a wheeled robotic device, providing upright and seated mobility both for wheelchair users, and for anyone who is unable to, or has difficulty standing or walking.

UPnRIDE offers numerous medical, psychological, and economic benefits, ensuring safety while standing, sitting, and shifting between positions, in practically any urban environment.

Southco Locks and Latches Conversation

southco locks Southco Kiosk Locks

Recently we had the opportunity to sit down and speak with Southco and Mike Fahy.  I have know Mike since before 2010 when he assisted developing some locks for major rental bike program.

Locks and access control isn’t the sexiest stuff in the world but they are critical components.  Many people that we have worked with understand the value and benefit of good access technology.
Electronic Access Solutions

Southco Kiosk Locks


Display Mounts



Here are some materials that can be downloaded which talk about those items.


Bluetooth Controller  —  soutco-bluetooth-controller-vizpin\

Rotary lock brochure — southco-r4-em-9-series-literature

UV Antibacterial

UV-C Antibacterial Solutions

This is our general synopsis page of UV Resources and information.

UV-C Antibacterial Light

Another antibacterial  tool is UV-C light. It however has many cautions.

UV-C News

  • 08/23 — Article on UV-C Wands from CNET. The dangers of. LINK

What Are Germicidal Lamps?

Germicidal lamps emit radiation in the UV-C portion of the ultraviolet (UV) spectrum, which includes wavelengths between 100 and 280 nanometers (nm). The lamps are used in a variety of applications where disinfection is the primary concern, including air and water purification, food and beverage protection, and sterilization of sensitive tools such as medical instruments. Germicidal light destroys the ability of bacteria, viruses, and other pathogens to multiply by deactivating their reproductive capabilities. The average bacteria may be killed in 10 seconds at a

Blade UV-C cleaner
The handheld, portable UVC Blade deactivates bacteria, viruses and fungi in hard to reach places and in environments that only need occasional exposure to UVC light. It is also an effective solution for mold remediation.
The Blade features an on/off safety switch, and a comfortable handle that minimizes grip discomfort.
Hazard and Risks from Germicidal Lamp UV Radiation

UV radiation (UVR) used in most germicidal bulbs is harmful to both skin and eyes, and germicidal bulbs should not be used in any fixture or application that was not designed specifically to prevent exposure to humans or animals. UVR is not felt immediately; in fact, the user may not realize the danger until after the exposure has caused damage. Symptoms typically occur 4 to 24 hours after exposure. The effects on skin are of two types: acute and chronic. Acute effects appear within a few hours of exposure, while chronic effects are long-lasting and cumulative and may not appear for years. An acute effect of UVR is redness of the skin called erythema (similar to sunburn). Chronic effects include accelerated skin aging and skin cancer. UVR is absorbed in the outer layers of the eye – the cornea and conjunctiva. Acute overexposure leads to a painful temporary inflammation, mainly of the cornea, known as photokeratitis. Subsequent overexposure to the UV is unlikely because of the pain involved. Chronic exposure leads to an increased risk of certain types of ocular cataracts. Working unprotected for even a few minutes can cause injury. It is possible to calculate the threshold for acute effects and to set exposure limits. It is not possible, however, to calculate threshold for chronic effects; therefore, because no exposure level is safe, exposure should be reduced as much as possible.

UV-C Handheld Blade FAQ

  1. How does one use it?

With the Blade unit, all you need to do is get it as close to the surface as possible and pass it over the surface. Being one inch away, a few seconds exposure kills all bacteria and virus.

  1. How long does it take?

Some take a little longer than normal but a few seconds is plenty if 1 inch away

  1. What is the wrong way to use them?

You don’t shine the light up or at anyone and the operator should wear safety glasses which we include with every unit

  1. How does it handle oily fingerprints and smudges?

The surface should be wiped down for the best application

  1. These should be used in off-hours when no customers or patients around?  Example: the front lobby of VA where check-in’s are taking place.

They can be used 24 hours a day, you just need to have people stand back while you run the unit over the surface

UV-C Resources

From Our Award Article – Link

Last Updated on 

Editors Note: Back in 2016, four years ago, we were given an award for developing UV-C technology embedded in a patient check-in kiosk. We looked at many potential solutions, and the final two candidates were UV-C and Copper. Copper has some real advantages, and it has the data and the approvals to go along with it. Like any other solution, though, it has its disadvantages. It kills bacteria, but the rate of kill is slower. It is safer, but it is more expensive. A targeted, comprehensive approach to battling bacteria is the best approach. In the end, for the kiosk, UV-C was the clear winner.

The question might be why were more not sold then. Good question. And we think the answer is again, a combination of factors. The two primary ones are 1st; there was no subsequent independent lab testing. That costs money, and a small company must be frugal—secondly, the cost premium. Too often, customers, even those in the public health sector, see the least price, and make the short term cheaper selection.

Four years later, they are maybe adding all types of antibacterial protection, and issuing press releases how they are “now” better serving their patients. They could have been sending out PRs that from the get-go, they have always cared. Plus they would’ve saved the additional money. And likely, fewer patients might have been infected at the hospital.

For a full wrap on antibacterial solutions, including Copper and UV-C, see the main Antibacterial page here onsite. We’ve included at the bottom of the article below, the useful UV-C links.

Our recommendations for these technologies at the current time?

  • Copper plodding on fixtures, handles in facilities is a good idea
  • Spot cleaning with handheld UV-C during maintenance cycles is good
  • There are now UV-C systems for ceiling lights which sanitize the air in the room (think sitting in a dentist office or chair e.g.)

The following is the originally posted press release from 4 years ago.


Press Release – Kiosk Temperature Screening Market Report

temperature check kiosk The Kiosk Manufacturer Association recently participated in a temperature kiosk market report conducted by IPVM, one of the premier sources for video surveillance.  Video surveillance is not the only market that has pivoted to medical device sales (admitted or not). Kiosk suppliers, hard hit by COVID-19, have also joined this emerging segment.

Inside this report, based on an interview with Craig Keefner, the manager of Kiosk Manufacturer Association (KMA) and editor of Kiosk Industry (KI),  IPVMe examines where the kiosk market was before COVID-19 and how kiosk suppliers have rapidly ramped up temperature screening offerings.

As a public service it should be noted that some of the investigative research that IPVM conducted identified one of the main Chinese producers of temperature kiosks and many of the American companies relabelling those products, with widely varying profit margins.  You can request a list of those products from the KMA.

Some of the recommended models and manufacturers by the KMA include:

Committees and Working Group

If you would like to participate in the ADA Accessibility working group or the PCI EMV user group please contact  Issues such as tactile interfaces and audio navigation of POS are some issues that we are currently exploring.  Interesting how PCI and ADA can crossover. Members include representatives of the RNIB and the National Federation of the Blind.  The KMA is a Participating Organization with the PCI Security Standards Council

Upcoming Webinars

o 08/13 Webinar: Innovating the Warehouse in a Time of Change Thursday, Aug 13, 1:00PM EST Explore how you can leverage new technology to help your operation gain greater levels of visibility through mobile technology, integrated with flexible robotic solutions, all while keeping workers safe.

KMA Products – Tailored specifically for coronavirus product offerings are the following:

  • Temperature kiosks for screening and fever detection. Over 20 solutions to choose from and they range from less than a $1000 to more than $25K depending on regulatory approval and accuracy.
  • Outdoor kiosk solutions for temperature check, ticketing and screening.
  • Kiosk Software such as Protection As A Service, non-touch touchless software and more.
  • Touchless Solutions – range from modified IR, foot pedal, gesture, voice-nav and more.
  • Free and Discounted Covid-related hardware and software solutions. Includes portable digital signage, hand sanitizer kiosks, Sani-holders for sanitizer (designed and used by Panera e.g.).
  • Cashless – Cash-2-Card self-service kiosks create a frictionless interaction between customer and cashier.

KMA News

If your company, organization, association, local, city, state or federal agency would like to explore assistance on ADA, EMV or Health, please contact or call 720-324-1837.

Thanks for the generous financial support of our GOLD sponsors Olea KiosksKioWareFrank Mayer,  NanonationPyramidKiosk Group, VisperoZebra22Miles, Honeywell


Craig Keefner

3M Exits Touchscreen Market

July 30, 2020

Another entry for the kiosk history file as longtime touchscreen manufacturer 3M is exiting the business.

We read about it first on Sixteen:Nine who heard it from one of the manufacturers. We confirmed with longtime contacts at 3M since then.  We are sure the other self-service technology division are unaffected and that includes ID card readers as well as passport readers for example.  We updated the kiosk history file.

About 3M Touch

3M Touch Systems was created in 2001 though the acquisitions of MicroTouch Systems (Massachusetts) and Dynapro Thin Films (Milwaukee and Vancouver, Canada). MicroTouch Systems was founded in the early-1980s and was the company that patented and commercialized surface capacitive technology, which became and continues to be the preferred touch technology for many heavy-use, public access applications, especially for video slot and card games. Dynapro was a leading supplier of 4- and 8-wire resistive and developed projected capacitive touch solutions for industrial applications. 3M Touch Systems is headquartered in Methuen, Massachusetts, with dedicated technical and sales teams in North America, Europe, Australia and throughout Asia. Within the 3M Company structure, 3M Touch Systems reports to the 3M Electro Communications Business (Austin, Texas), which is one of the five 3M business units.  Link

From Our Kiosk History chronolog

  • 1982 founded
  • 1984 first touchmonitor
  • 1985 introduces capacitive touchscreen
  • 1986 First Mac touchscreen
  • 1988 First Windows touchscreen driver available (2.11 probably)
  • 1999 First e-commerce site selling touchscreen technology
  • 2001 3M Touch purchases Microtouch

Here is the media file for customers

Esper Partners with Point Mobile on Android Lifecycle Management

Esper Rugged Android Bellevue, WA – Esper, a global leader in the Android DevOps space, has announced a partnership with Point Mobile Co., Ltd., one of the world’s fastest-growing manufacturers of rugged, handheld mobile computers. Industrial fleet managers have off-the-shelf access to the industry’s most powerful tools for Android device deployment and management on Point Mobile devices. Esper and Point Mobile want to help firms in energy, materials, and the supply chain rapidly deploy and secure Android devices.

“Point Mobile is among the most quality-focused mobile device makers in the world. They’re a globally-leading source for rugged Android devices and purpose-built mobile hardware,” says Esper’s COO and Co-Founder Shiv Sundar. “We’re proud to announce that Esper’s cloud tools are offered as part of Point Mobile’s leading options for post-sales support.”

“Together, we can help our customers in the supply chain, energy, and materials streamline operations and gain a competitive edge with connected Android,” says Sundar. Esper’s Android DevOps tools can reduce fleet OpEx by 60% versus traditional mobile device management (MDM) solutions by offering remote features to provision, update, and debug devices. 

“Point Mobile partners with innovators like Esper to drive our mission of transforming industry mobility,” says SK Kang, CEO of Point Mobile. “Remote Android management features significantly lower fleet operating expenses, which allows our customers to focus on transforming industrial workflows.”  

Esper and Point Mobile’s partnership was formed, in part, because both firms share a mission to provide stable, simple, and cost-effective Android mobility solutions. Point Mobile customers can gain a mobile advantage with built-in cloud tools for ultra-reliable, rugged Android devices. 

About Esper

Founded in 2017 in Bellevue, Washington, Esper is the industry’s first complete toolchain for connected Android devices like kiosks, point-of-sale, digital signage, and purpose-built hardware. Esper’s cloud console and open APIs provide the infrastructure for secure connection and real-time data exchange between Android devices and cloud. You can learn more at or on the company’s LinkedIn page. 

 Media Contacts

Shiv Sundar, COO

+1 916 759 8231

Max Nebel, Marketing Team Leader
Point Mobile

+1 425 780 4452
+82 10 5631 2158

Cash Accessibility, Cash Free and Cashless Kiosks

We looking through the Target Center RFP and couldn’t help but notice that “cash” will not be a accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost.

Given the sports teams that use the Target Center, they will have a “Court Cash” loyalty app.

The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:

    • accept app wallet payments via QR code scanning or rich checkout.
    • recognize when a fan is designated in the wallet as a member, half season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
    • redeem from the wallet one-time coupons for designated items or for a one-time discount.
    • accept mobile orders for a choice of either pick-up or delivery.

The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on aforementioned omni-channel experience.

Cash2Card Option – Abstracting Cash

Maybe the Target Center given sports and entertainment events would be interested in converting those cash customers to TC customers.

The kiosk association has several options for Cash2Card. The kiosk association has several options for Cashless self-service.  The most robust is Cash-2-Card developed by Self-Service Networks

cash2 An industry veteran of nearly 25 years, Self-Service Networks has been providing self-service card vending solutions to a variety of retailers, shopping malls, restaurants, event stadiums, convention centers and more. Self-Service Network’s unique blend of refined
technology and focus on the process of customer empowerment provides a complete solution that makes the transition from cash to other forms of currency simple and efficient.

Self-Service Network’s patent-pending solution for driving customers to load their cash onto contactless virtual cards is leading the way in the cashless technology revolution.

Self-Service not only provides an open loop Visa or Mastercard virtual or physical plastic card, but can also integrate with your existing gift card program to deliver a fast, clean card to help drive your customers through your checkout lanes more efficiently and safer than ever before.

Check out the full solutions available at

Cash and Cashless – Smarter Control

Cash is going through a rough period we think though some of the new solutions where modern smart cash management is provided are very attractive.  Example is new Pyramid product shown on Stores and Shops.

Pyramid cash station



Self-checkout systems are becoming increasingly popular. Their number has almost doubled in recent years. An important success factor for the acceptance of these solutions is the possibility to enable various payment options. Especially for small purchases such as bakeries, cafes, pharmacies or fast-food restaurants, retailers can still not do without offering a cash payment function for self-checkouts. The customer wants to be able to choose his payment method freely in order to complete his purchase as quickly as possible and without long waiting times. In order to allow the greatest possible flexibility in self-checkout, Pyramid Computer and CPI have developed an attractive and space-saving solution that enables cash and cashless payment at the same kiosk.

The kiosk component of the solution is based on the polytouch® flex21.5 from Pyramid Computer. This has a super flat, frameless touch display and, depending on requirements, individual peripheral modules such as scanners, printers or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs.

In combination with the CPI Pay Station Paypod ™ Embedded, which easily fits under any counter, it prevents sales personnel from coming into contact with cash and food in turns. It thus enables an absolutely hygienic method of handling cash transactions, which means that time-consuming putting on and taking off of gloves, which are often worn to protect against contamination, can be dispensed with.

The fully integrated payment solution can be easily connected to an existing POS system, automatically counts all cash payments, pays out the appropriate change in real time and detects counterfeit money. While the customer is still carrying out the transaction, the sales staff can execute and complete the order at the same time.

Meanwhile XTM, Inc. , a Toronto -based Fintech company in the “challenger banking space”, announced it has signed a deal with DCBank enabling XTM to provide an instantly activated and loaded prepaid Mastercard ® through a cash accepting kiosk. Kiosks will be placed at retail venues or throughout business-premises such as Stadiums or Shopping Malls to help completely eliminate cash from their ecosystems   Their press release was on Yahoo Finance.

The cash accepting kiosk solution accepts cash and dispenses activated and loaded Mastercards in the amount of funds inserted at the kiosk. This, coupled with the Today™ Mastercard program for cashless worker payouts, enables most businesses big or small to eliminate the reliance on cash.  With COVID-19 concerns surrounding cash, employees and employers want to eliminate the need to accept or dispense cash but do not want to alienate customers or turn away business. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed.  The entire transaction is completely automated and takes on average 30 seconds to complete.

The Company is in discussions with multiple parties including large stadium venues, restaurants, large shopping centers and big box retailers.  Businesses may charge a small fee for the Mastercard, however some are electing to subsidize the transaction and deliver the service for free as the cost savings and safety factors of eliminating cash outweigh the nominal cost of the card.

“Our cash accepting Kiosks are an important step in completing XTM’s delivery of a completely cashless ecosystem for our customers,” said Marilyn Schaffer , CEO, XTM. “As there will continue to be cash in circulation for the immediate future, it is perfect timing for us to step in and provide a safe and efficient solution to ensure that all our customers’ needs are met.’

Cash Point Of View from Industry

We use cash all the time. It is our preferred currency for pickup.  Having financial apps and payment on your phone will bite you sooner or later.  Of course even being a Marriott preferred member means getting data hacked periodically these days.

In any case our reference for cash and ATMs is the ATMIA. They have on their front page the standard Coronavirus update (did we mention quarantine fatigue?).

It’s an action plan and looks like lobbying is only going to ramp up.  Good idea we think. Looking thru the words we see phrases like “ATM Revival Plan” and “Cash Revival Plan”.

  1. Continue cashless bans campaign – mandatory acceptance of cash at retail outlets in USA, Europe, Canada, UK & Australia.
  2. Making the deposit of cash (notes and coins) at ATMs other than those of your own account provider.
  3. Relaunch cash’s top values, e.g. financial inclusion, ease of use, high trust levels.
  4. Improved cash management and logistics to reduce costs; more use of strong software is vital to reduce cost impact of any future virus lockdowns, and handle what might be a gradual and/or unpredictable return to normal usage.
  5. Develop global ATM Hygiene & Safety Protocol, with Best Practices; hand sanitiser at ATMs; keypad overlays; use of sanitising additives added to notes in manufacture; note cleansing within the ATM; pre-staging of transactions;
    message that contactless (cards or phones) cuts down some of the contact but keypad still needs to be used.
    2.1.1 Summary of finding of health authorities about safety of cash.
    2.1.2 Investigate relevance of cleaning technologies, including UV, etc.
    2.1.3 Pandemic Industry Response Best Practices (for future pandemics).
  6. Next Gen Reinvention of the ATM, including new functionalities for ATMs.

More information from ATMIA

The ATMIA also has listing of coronavirus-related articles which they note as “fact based”.

ATM Industry Association statements on coronavirus

Listen now: Is a cashless society a better society? 

Here are background links to Inquirer coverage of cashless stores. Amazon Stores is big thread going thru them.

Last but Not Least Notes:

While mentioning currency lets not forget Coin.  Coinstar seems to be doing pretty good with its coin changers.  And now they are selling bitcoin. Maybe that is next generation ATM function?

U.S. Access Board to Hold Public Briefing on Final Rules – ADA Kiosk – Standards for Self-Service Kiosks

Final Rule ADA Kiosk Hearing

US Access Board Please join the U.S. Access Board members and staff for a public briefing on three recent final rules

Rules to finalize include:

  • Updated ADA Accessibility Guidelines for Buses and Vans (published December 14)
  • Accessibility Standards for Medical Diagnostic Equipment (to be published January 9)
  • Information and Communication Technology Standards and Guidelines (to be published soon)

In the wild – Olea Kiosks at Scientific Games

Scientific Games Gaming Kiosk

gaming kiosk

Monte Carlo kiosk by Olea Kiosks at recent Scientific Games tradeshow in Las Vegas

From Olea Website

Versatile Kiosk for Ultimate Performance
A modern approach to the player experience

Our latest winning kiosk for casinos features card-printing and vibrant LED lighting that can be controlled remotely or programmed, and its sleek design fits in any décor.

The Monte Carlo boasts robust components that stand up to 24/7 use. Two large LCD panels create a rewarding touch experience for users, while the highly visible digital signage is perfect for advertising, wayfinding and more.

Ransomware Attacks – they are not Over—Here’s How to Protect Yourself

Ransomware Attacks – they are not OverRansomware Attacks - they are not Over

The Ransomware Attack Isn’t Over—Here’s How to Protect Yourself


Good advice

Here is a video on how to recover from RansomWare

Recover from Ransomware – Live Demo

Clever Password Tricks Aren’t Protecting You from Today’s Hackers

Clever Password TricksClever Password Tricks Aren't Protecting You

Security breaches happen so often nowadays, you’re probably sick of hearing about them and all the ways you should beef up your accounts. Even if you think you’ve heard it all already, though, today’s password-cracking tools are more advanced and cut through the clever password tricks many of us use. Here’s what’s changed and what you should do about it.


Good advice

Kisok – the power of mispellings – definition of kisok or kiosk Trivia

Kisok – the power of mispellings

Kisok - the power of mispellings
An example of a ticketing kisok

It always amazes us at the terms and phrases that end up getting misconstrued for lack of better phrase.

If you sit a keyboard and you type with your left and right hands try typing out kiosk a couple of time and eventually you will end up with KISOK.

I spent over 10 years with KIS also known as KIOSK.  One of my jobs was web traffic and one of the best actions I ever took was purchasing the (and net) domain name. Set up a simple redirect in DNS so that anybody trying to go to and who mispelled kisok then they would automatically be redirected to the proper site.

Probably 1500 a month which is substantial, and saved money on Adwords.

And that is a bit of trivia about the work Kisok (yes it is a real word).

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.


Subway Refreshing Store Designs With Self-Order Kiosks That Support Apple Pay

Subway today unveiled an all-new “fresh forward” redesign coming to 12 pilot locations at its restaurants throughout the United States, Canada, and the United Kingdom, which includes self-order kiosks in select locations that support checking out via Apple Pay and Samsung Pay. Subway has long supported Apple Pay as a payments option during the traditional check-out process in its restaurants.

The new kiosks will allow customers to browse Subway’s full menu, craft their sandwich order, and then check out with a credit card, debit card, Apple Pay, or Samsung Pay.

The “fresh forward” Subway design is launching today at the following locations: Tamarac, FL; Orlando, FL (2 locations); Winter Park, FL; Chula Vista, CA; Knoxville, TN; Palmview, TX; Hillsboro, OR; Vancouver, WA; Beauport, QC; Granby, QC; and Manchester, U.K.

New Cashierless Smart Store – Prototype in California

Automated Retail – the Cashierless Retail – Smart Store

Cashierless Smart Store

New Smart Store without Cashiers – Prototype in California – Retail Industry News & Automation


Look Ma.. no cashier!

Key cashierless elements to consider

  •  Retailers must accept all forms of payments including EBT within the mobile wallets
  • Training of consumers will lead to greater adoption of unique store concepts
  • Technology uptime in cashierless stores is bound to experience periodical complexities including, but not limited to, automated checkout. As a result retailers should prepare a fall back plan to prevent customer backlash
  • New store concepts are more effective when targeted towards specific customer segments
  • Cashierless stores could save customers time if executed properly– specifically due to the time saved in terms of scanning/bagging and customers using automated mobile wallets for payments. According to a recent Ensemble IQ and Amex survey, average mobile wallet transaction time is less than 1 minute compared to an average of 2.3 minutes for credit/debit cards. Millennials and others in this research study indicated that they want a greater degree of freedom in terms of their overall shopping experience including checkout.

Introducing Place & Play Digital Signage Visionect

Place and Play Digital Signage Visionect


Meet Place & Play. Effortless to use, with not a wire in sight. The only all-in-one digital signage device combining mount, display and software player. Up to 12 months of battery autonomy, with support for all content management systems. It’s as easy to use as the name suggests.

Pretty cool stuff.

Global Entry Kiosks Biometrics Change

Global Entry Kiosks Update

Global Entry Kiosks
Here are Global Entry kiosks which KIOSK, one of our sponsors, manufactured and supplied.

We’ve got some exciting news for frequent flyers: Global Entry is making its kiosks even more efficient by eliminating passport and fingerprint scans, and relying instead on facial recognition technology.

Passengers who have Global Entry and arrive at some airports from international destinations don’t need to scan their passport, put their fingers on a fingerprint sensor and then answer a questionnaire. They just have a picture taken and then collect a printed receipt from the kiosk, which they give to an officer. Then they can exit the airport immediately after the baggage claim.

Using Global Entry is about to get even easier


More Related links

A Discouraging State of Affairs – what has happened to the Global Entry Kiosks?

Global Entry Kiosk Program Kicks Off at SJC

Global Entry Kiosk at Newark Liberty Airport | U.S. Customs and Border Protection

Using Global Entry is about to get even easier

About Global Entry

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

At airports, program members proceed to Global Entry terminals, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

Travelers must be preapproved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.

While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

Join Hangouts Session on Contactless Tuesday



 Craig Keefner  

Executive Director / Kiosk  Manufacturer Association

  Tom Lasiter
  Director, Hospitality Americas / Intel Corp., IOTG, Retail Banking Hospitality Education

Contactless Touchscreen Hangouts — It is of vital local, national and international interest to reopen our economies safely. The current health and market situation may accelerate some trends in hospitality. We will kick-off with a brief discussion some of the hyper-accelerated trends being discussed and implemented in touchless interactive solutions applicable for hospitality.

Sign Up to Attend Contactless Touchscreen Hangouts


Contactless Touchscreen Hangouts

NRF COVID Resources – Industry Partner Resource Headquarters

The Kiosk Manufacturer Association is pleased to announce our inclusion on the NRF COVID Industry Resource Partners Headquarters page.

From NRF : “The coronavirus pandemic is dramatically affecting businesses all over the world including the retail industry. To support retailers, NRF’s technology, research and consulting industry partners are providing free or discounted resources and guidance. This includes tools, strategic insights, products and services and more to help retailers navigate through the current environment.”

The below listing includes: webinars; research and consumer insights; free products and services; and discounted products and services.”

Honeywell AI-Driven Thermal Imager Detects Elevated Body Temperature

The Honeywell ThermoRebellion temperature monitoring solution can be rapidly deployed at the entryway of a factory, airport, distribution center, stadium or other commercial buildings to quickly and efficiently identify whether personnel exhibit an elevated facial temperature. As individuals pass in front of a high-resolution, thermal imaging camera, their skin temperature is automatically detected within two seconds and displayed on an accompanying monitor.

This can alert a person with an elevated temperature to seek additional screening. In addition, operators gain reliable, real-time information about personnel entering their facilities enabling them to take measures to keep their premises safe and secure.

The Honeywell ThermoRebellion system can also identify if individuals are wearing the required personal protective equipment needed for entering the building.

“Protecting worker safety is the top priority for any building operator and today, more than ever, managers are looking for innovative solutions to enhance their health screening processes,” said Renaud Mazarguil, president of Honeywell’s Gas Analysis and Safety business. “We’ve developed this breakthrough technology to automate and streamline the monitoring of an individual’s temperature and reduce the need for invasive monitoring. Honeywell is committed to developing new solutions to help workers, families and communities stay safe.”

Honeywell is piloting its new temperature monitoring solution at two of its U.S. production facilities, including the company’s new N95 face mask manufacturing center in Phoenix.

The Honeywell ThermoRebellion solution incorporates software powered by AI allowing for each individual pixel captured by the camera to be rapidly assessed for elevated temperature. The solution is easy to install and commission, and it is simple to operate with minimal training using an intuitive graphical user interface. The system also automatically logs data to simplify and standardize record-keeping for compliance, reducing the need for potentially error-prone manual tracking processes.

The system integrates seamlessly with the Honeywell Forge platform and Honeywell’s Healthy Building Solutions that provide a holistic view of a building’s health based on key factors such as air quality, social distancing, occupant flow, sanitation, wellness density and governance adherence.

The new temperature screening solution incorporates intelligent, visual monitoring technology from Rebellion Photonics, which Honeywell acquired in December 2019. Rebellion offers the oil and gas and petrochemical industries’ real-time monitoring platform that visually identifies and quantifies gas releases to quickly detect and analyze leaks keeping workers safe. The business features a sophisticated AI software platform to provide operators with automated notifications for gas leaks, security issues, and fires.

Honeywell’s Gas Analysis and Safety (HGAS) business delivers fixed and portable gas detection solutions for industrial, commercial and governmental applications where workers can be exposed to toxic or flammable gases. The business also provides protective gear for first responders and advanced electrical safety solutions for workers in high-risk environments. For more information about HGAS solutions, please visit

Honeywell ( is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit

Amazon Facial Recognition Comes Under Fire

Full article as published by Denver Post 2/3/2019

Amazon Face-Detection Software Has Bias

NEW YORK — Facial-detection technology that Amazon is marketing to law enforcement often misidentifies women, particularly those with darker skin, according to researchers from MIT and the University of Toronto.

Amazon’s website credits Rekognition for helping the Washington County Sheriff Office in Oregon speed up how long it took to identify suspects from hundreds of thousands of photo records.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

Micro market Kiosk Requirements – Models For Micromarket Retail Application

TAGS: vending, micro market, micomarket kiosk, Olea micro market kiosk, Olea Kiosks Inc., Frank Olea, self-checkout systems

CERRITOS, CA — Olea Kiosks Inc. has two kiosks designed for micromarket developers and operators.


Olea’s systems come with 19″ touchscreen monitors and barcode scanners that can be used for products, loyalty cards and cellphones. They accept cash, credit cards, Apple Pay or payment through biometrics, and both models are available with either PCI- or EMV-compliant devices. They can be accessed by landline, Wi-Fi or cellular connections.

Typical functions and requirements:

Vendor needs to provide retail and micro market (kiosk) POS system.
– POS or Kiosk Software,
• The software system must be designed to run on a counter top or alternatively a tablet and integrate with a tablet stand for ease of use for operator and customer,
• Key capabilities include online payment processing, sales reports, inventory and digital receipts, as well as analytics information,
• The software must,
o Provide regular free updates with new features on a regular basis,
o Allow users to populate a spreadsheet with historic sales data for tax calculations,
o Work offline by providing a recording of transactions even when the internet is down by storing the data locally, and automatically sync all information when users can access the internet again,
o Allow users to manage details such as names, quantities and prices, as well as features such as credit card processing, discounts, gift cards, refunds, and a barcode scanner,
o Include all credit card processing. (Magnetic-stripe cards, EMV chip cards, Apple Pay, Google Pay, Samsung Pay, NFC cards),
o Be able to support credit card swipe, chip readers and contactless tap and go transactions,
o Be able to operate in a Micro Market and Retail area for self-serve service,
o Have the ability for customers to pre-order food,
o Have the ability to conduct online marketing campaigns,
o Meet all PCI data security standards with fraud monitoring, dispute management, chargeback protection, payment encryption and two-step verification,
o Have flat processing rate of 3.0% or lower,
o Provide 24/7 Technical Support,
– POS Equipment must include the following,
• POS Register (No Cash Drawer Needed),
• Customer display,
• USB Accessory Hub with minimum 4 ports,
• Mounting plate with cleat & Mounting toolkit,
• Connectivity, Wi-Fi, ethernet, USB accessory hub with enough ports to run included accessories,
• USB Receipt Printer,
• USB Bar Code Scanner with Stand,
• All equipment must have the ability to be secured, mounted or locked in place,
– Self-Serve Micro-Market (Kiosk) Equipment must include,
• Kiosk Register,
• Connectivity.

A contract term will be for one year.

Vendors Exchange And USA Technologies Partner For Micro market Kiosk

TAGS: micro market, VE Kiosk, micromarket kiosk, vending, Vendors Exchange International Inc., USA Technologies, USAT MoreCLEVELAND — Vendors Exchange International Inc. said it has entered into a partnership with cashless payment giant USA


Micro Market Research Trends, Analysis, Forecast

KIOSK market research report covering industry trends, market share, market growth analysis and projection by KIOSK market report includes, What are market estimates and forecasts; which of KIOSK markets are doing well and which are not? and KIOSK companies.


Must be the season for the market report people.  This is another one which ends up looking at Airport Kiosks but in fact the companies it profiles are not the biggest players. I guess there are people that buy these things.

Micro Market – 365 Retail Acquisition

Micro Market Kiosk acquisition by 365 Retail

Noted on KioskMarketplace

Good writeup on acquisition by 365 Retail. Micro Markets have held steady and last year it was Slabbkiosks that was purchased.  It’s an interesting market in that the main competitors share a lot of the same people and origins. Its a lot like the thinclient market in that respect.

The logistics of storing, heating and refrigeration of foods for certain period of time can be daunting, especially in the age of delivery of super fresh. We like the Amazon model in high traffic areas where inventory turnover is very short-lived.

Then there are the new vendors such as Square and others which entering the market and on the technology edge pushing the more conventional micro market vendors. Much like supermarkets like Kroger and Safeway must now battle online groceries. When the dust settles who is the new king?

In corporate environments we can see micro-markets evolving into employee spaces that include telemedicine and HR options.

We should highlight that one of our sponsors, OptConnect, is very involved in micro markets. We recommend contacting OptConnect for more information. Image courtesy of OptConnect.


Micro Market Kiosk article excerpt

365 Retail Markets’ recent purchase of one of its largest competitors, Company Kitchen’s self-service technology division, marks the first significant acquisition in the micro market industry and a milestone in one of the kiosk industry’s least celebrated rising new verticals.

Micro markets are not one of the larger interactive kiosk applications, but they do demonstrate the interactive kiosk’s unique ability to transform an everyday customer experience — in this case convenience purchases — for millions of consumers. 365 Retail Markets’ acquisition of Company Kitchen’s tech division demonstrates the degree to which interactive kiosks are contributing to the acceptance of self-service technology for daily activities.

Related Articles

Micromarket Kiosk Requirements – Models For Micromarket Retail Application

Vendors Exchange And USA Technologies Partner For Micromarket Kiosk

Smartphones Replace Kiosks At Latest Three Square Micromarkets

Kiosk Future Trends – Vending Kiosk Opportunities

Excerpt from Canadian Vending magazine May 2020 — Kiosk sales are expected to accelerate post-pandemic, due to affordability of its footprint and sanitary interface, when compared to a crowded store.


  • Kiosks are safer than dealing with people
  • Vending machines sell tangible goods
  • Customers like to customize orders, and preferably via machine than person.
  • Business orders for self-service and related are growing quickly. Below is some actual business data illustrating in real time the opportunities.

Self-Service Kiosk Trends 

This is using the number of RFP and RFQs issued by local, city, county, state and federal agencies over the last few years. 2020 is proving to be the highest ever – Craig Keefner with KMA.

Click for full size


Vending Research

Here is a look at the US and Vending. Current opportunities are factored at $3B.  Vending is a very fast growing sector — Craig Keefner with KMA

Click for full size image





Imagine a wild scenario where your business is on solid ground and then inexplicably, your entire team is unavailable because the government has mandated that they not come to work. If you’d read that statement a few months ago, you might have rolled your eyes. As you read it now, it likely resonates.

Black swan events are defined as events that nobody believes will happen yet somehow, they come to pass. Black swan birds exist, but for many years were considered to be fantasy creatures much like the unicorn — until black swans were discovered alive and well in Australia. Wars, recessions and health care crises like the one we’ve all just experienced are considered to be black swan events. Nobody believes they will happen and when they do, they appear suddenly and with notable economic consequences.

As this article is being written, the Coronavirus Pandemic is at its height but one thing has become abundantly clear — those businesses with multiple revenue streams and retail channels are better positioned to survive. As businesses move forward and rebuild, can kiosk technology offer an important way to develop stability?

How are kiosks different from vending?

If you sell a sandwich that’s stored in a machine and dispensed after payment, that’s vending. If you sell a sandwich at a micro market where the customer picks it up from a display and then pays for it — that’s a kiosk. Vending machines often have a kiosk attached but kiosks aren’t always connected to vending machines. Kiosks can definitely ride a fine line in terms of vending as they can make a sale of a non-tangible item like a reservation or dispense a ticket, but kiosks often sell information or services where vending machines sell tangible goods.

Restaurant kiosks and demographics

Restaurant kiosks

QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.


Here were the demographics

  • 18-24 year olds are more than 70 percent likely to visit a restaurant if it had a kiosk option;
  • 25-34 year olds are 65 percent more likely to visit;
  • 45-54 year olds are 60 percent more likely; and
  • 55+ year olds are 40 percent more likely.

BRIEF-Posiflex Technology unit to fully acquire KIS Acquisition at $105 mln

Kiosk Information Systems News


For full press release text with analysis see KIOSK Acquired by Posiflex posting. Below is original posting of headline on Reuters.

Posiflex Technology buys KIOSK (KIS) :


Aug 12 Posiflex Technology :

* Says its subsidiary Posiflex Business Machines,Inc. will fully acquire KIS Acquisition Corp. at $105 million from KIS Group,LLC and The Peninsula Fund V Limited Partnership.

Source text in Chinese:

Further company coverage: (Beijing Headline News)

Cheap ATM parts, expensive ATM machine headaches

Cheap ATM Parts News

Can you really afford the hidden costs of cheap parts?


Nice writeup on the impact of cheap components. Example is cash dispenser with cheaper plastic shutter and how that one part of the overall assembly bleeds red ink into overall operation.

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Why is Amazon expanding to 100 pop-up stores?

Amazon Pop-Up Store News

The online retailer, Amazon, currently has 22 pop-up stores in malls across America. It now plans to expand its kiosk retail operations.


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DEA Wins the Battle but is Losing the War on Marijuana

Cannabis Kiosks On The Horizon>/h2>
marijuana kiosk

With a number of states moving toward legalization, stubbornness at the federal level may have little impact.


Just a matter of time for Marijuana now. By far the easiest tax to pass, and the greatest revenue. It’s almost perfect equation for local and state.

More info – Visit our gold sponsors


Kiosk Scan Engines – Zebra Announces New OEM Scan Engines

From LinkedIn May 2020


When you choose Zebra as your OEM partner, you get a portfolio of scan engines and devices that deliver industry-leading features, durability and reliability — saving everyone time and money. You save on development time and cost. And, your customers get best-in-class, well-proven solutions that drive time and cost out of their everyday operations.

We have a 1D or 2D scan engine for the whatever range you need. When you work with Zebra, keeping your products updated with the latest technology is easy. Our platform strategy allows you to simply replace existing scan engines with the next generation engine — no expensive re-tooling required.

Download OEM Brochure