Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from… Read More »
From McDonalds Experience of the Future to Panera 2.0, the restaurant industry is investing heavily in technology as a means of reducing costs and improving the dining experience.
1. lift to final ticket
2. self-order more likely to order ancilliary items
3. End of meal it is all timing. You have to catch the moment.
Shen: Yeah. I will add,in addition to McDonald’s,Wendy’s announced earlier this year that they would install kiosks at about 1,000 of theirlocationsby the end of this year. They’ve cited similar things that we’ve talked about,reducing labor costs, for example. But on the Panera side,Panera 2.0, some things management has said that I think make it really interesting, in terms of the lift inticket size that you can get from thesekiosks, there is a quote from,I don’t know if it was somebody in their management, but I found this quote that basically said, “People who order at a kiosk will generally spendabout twice as longordering with that kiosk than they doif they’re speaking directly to a cashier.” What that ultimately means or leads to is moreopportunities for upselling –every time you place an order for a salad,do you want to pair that with a soup? Youorder a coffee, do you want to pair that with a donut? Then, they’re able to customize their orders,and ultimately get larger tickets. Domino’s has spoken to this as well with their apps. Peopleupsell themselves. When they’re ordering a pizza, they add things to it that they wouldn’totherwise if ordering by the phone.
Re: Chilis at the table
Shen: And a lot of restaurants that have outfitted their tables with these tablets have found that people are more likely to order the ancillary items,higher instances of customers ordering dessert,coffee, other drinks. Those are all nice margin boosters for those businesses.
Kline: There’s a window. If you’re arestaurant, there’s a period between the end of dinner and the feeling of fullness when people will buy dessert. They often regret desert by the time it shows up. That’s why most restaurants have a to-go container for desserts you shouldn’t have ordered. But if the waitress is too busy or misses that window, orI would have had another beer if she got to me 10 minutesinto my meal, but at 20 minutes into the meal I’m like, “Oh,I’m driving too soon,” or, “MaybeI don’t need to spend this money.” So there’s an amazing ability to give meevery impulse if I’m sitting there and finish my gin and tonic and want another one,I just hit the button and there it comes whereas if I had that extra five minutes ofreflection, maybe I would go, this is a bad idea.
Kiosk manufacturer, integrator and software developer Meridian will introduce turn-key digital signage software application to market at Digital Signage Expo in Las Vegas this week.
In January, Meridian partnered with Legends to deploy InterAct digital signage at Levi’s Stadium for Super Bowl 50. These kiosks allowed Super Bowl goers to browse exclusive merchandise that could be purchased at the NFL Shop retail stores located throughout the stadium. Meridian is currently working on numerous projects for the next deployments of the InterAct software application. “The great thing about InterAct is that it is modular and scalable,” said Gilder. “As we find that customers need particular features, we will continue to expand and grow the many capabilities of this product.”
FRAMINGHAM, Mass.–(BUSINESS WIRE)–International Data Corporation (IDC) today published an IDC Innovators report profiling four providers that are considered key emerging vendors in the Smart City kiosks market. The four companies named as IDC Innovators are CIVIQ Smartscapes, Smart City Media, SmartLINK, and Soofa.
Smart City kiosks are specifically designed units, most of which include (interactive) display panels for local information, Wi-Fi signaling, and emergency call services. Kiosks typically use advertising as a revenue model while providing the public with a variety of information and services. Smart City kiosks also use sensors and digital platforms to collect street-level data and engage local residents, businesses, and tourists throughout the city. IDC believes that Smart City kiosks are important civic engagement tools that enable cities to collect, analyze, and share information as well as offer services such as Wi-Fi and phone charging.
"As cities look for ways to provide ubiquitous public Wi-Fi, market local businesses, generate new revenue opportunities, and provide quick access to services and information for the public, Smart City kiosks are emerging as a one-stop shop for these services," said Ruthbea Yesner, vice president of IDC’s Government Insights and Smart Cities practice. "The fact that they offer ad-based revenue opportunities makes them an attractive option to extend urban services to the hyper-local level."
CIVIQ Smartscapes offers several smart kiosk solutions, each of which is designed to address urban needs ranging from improving city mobility and wayfinding to public Wi-Fi offerings, emergency alert systems, smart lighting, and environmental monitoring.
Smart City Media offers a platform for Internet and mobile applications, IoT sensors, and location-based media with the aim of engaging local residents, empowering small business owners, and helping tourists maximize their visits.
SmartLINK kiosks can provide events monitoring, security alerting, Wi-Fi, wayfinding, communications, environmental monitoring, and traffic study solutions that deliver usable data for the city along with several revenue generating options to fit the city’s needs.
Soofa uses a Web-based platform that allows locals to share information with each other and cities to communicate directly with residents about local events, emergencies, and other relevant information with no installation cost to the city.
한국을 대표하는 글로벌 방송, The World On Arirang, Arirang TV is a public service agency that spreads the uniqueness of Korea to the world through cutting-edge broadcasting mediums.
ROSH PINNA, Israel, Feb. 12, 2018 /PRNewswire/ — Apriva & OTI Partner for Exclusive Client-Friendly Payment Solution in the North American Market
“This partnership delivers an affordable, semi-integrated EMV solution for self-service markets,” said Scott Dowty, chief revenue officer at Apriva. “Kiosk retailers, micro-markets, vendors and other self-service merchants can increase their revenues by accepting more forms of cashless payments, easily integrated via Windows or Linux SDK, and reducing their PCI scope through end-to-end encryption.”
The interactive self-service OTI kiosk payment solution is available in the U.S. through OTI’s Las Vegas-based distributor, Unattended Card Payments Inc.
AVT Founder Shannon Illingworth Launches New Vending Technology Company
AR Systems is based in Corona, CA, which is where AVT was based and also where ART is headquartered. Illingworth is chief innovation officer of AR Systems and industry consultant and kiosk veteran Trevor Owen is president.
We track VR and AR and here is some of the recent news. Walt Disney Co. CEO Bob Iger has no interest in using VR headsets at the company’s theme parks. This is a response to rival theme parks, like Six Flags and SeaWorld, integrating VR headsets to rides. Instead, Iger is open to using AR technology on rides and attractions. Disney’s CEO also… Read More »
Customer Engagement Kiosk Tutorial It’s Sunday morning and you’re fiending for a Sausage Egg McMuffin as you walk into McDonald’s. Near the checkout line you’re faced with a row of self-service kiosks and the choice to either order from a kiosk, or a cashier. That first screen you see on the kiosk (the kiosk attract screen) is a… Read More »
new kiosks deployed.
RFPs and RFIs Downloads 10/20/15 – RFI-TexasDMV-120708_1 10/20/15 – RFI-Corpus-120716_1 Post Views: 656
From Vending Times European Vending Association Elects Officers At AGM, Hails Response To First-Ever EVEX Tim Sanford [email protected] Held in conjunction with EVA’s 2015 Annual General Meeting here, EVEX, dubbed the “Wow vending experience,” was set up in the extensive shopping area of the María Zambrano railroad station, a terminus of the Alta Velocidad Española high-speed rail service.MALAGA, Spain… Read More »
SAN FRANCISCO, July 26, 2018 — Swyft, Inc. announced the strategic acquisition of Utique, Inc., a high-tech US automated retail technology company. The cash and equity transaction enables Swyft to deploy new technology into its platform and buil
"Utique is a synergistic technology company that further adds functionality and efficiency into our automated retail product," said Lincoln Smith, Swyft’s VP Product & Marketing. "With the acquisition comes an exceptional user experience in high-end consumer retailing."
Utique was awarded the "Best New Airport Retail Concept in North America" by ACI, the "Gold Innovation Award for Best Store Design" by NAMA, and was named to McKinsey & Company’s "Ones to Watch in Retail" report.
The acquisition also strengthens Swyft’s growing portfolio of patented inventions by adding ten (10) granted US patents. Utique’s technology includes mechanical patents, a back-end management system patent and user experience and lighting patents. One patent builds on Swyft’s own filings for use of vending machines as distributed micro-warehouses for e-commerce delivery.
The case, titled Magee v. Coca-Cola Refreshments USA, was brought by Emmett Magee, a blind man from Louisiana who invoked the ADA in suing Coca Cola because its glass-front vending machines made it impossible for him to know what product he was choosing and at what price. He was thwarted buying soda from vending machines at a hospital and a bus station.
The U.S. Court of Appeals for the Fifth Circuit turned away his claim, ruling that vending machines are “not a physical place open to public access” and therefore don’t fit the definition of “public accommodations” that are required to abide by the ADA. It also said that the hospital and the bus stations were public accommodations and “may very well” bear some responsibility to make vending machines on their premises accessible to the disabled.
PoS malware have recently been found in the payment kiosks by US-based vendor Avanti, stealing payment card and biometric information.
Expands PayPal’s Reach Into the U.S. Bill Payment Channel with More Than 10,000 Supported Billers, 65,000 Over-the-Counter Locations and 900 Operated Kiosks
Hamed Shahbazi, Chairman and CEO of TIO, remarked, “We founded TIO to make speed and access part of the bill payment experience for the underserved, and we believe that we have created affordable products to serve the needs of all customers. Our mission fits perfectly with PayPal’s vision to democratize money. As part of the PayPal team, we believe we will accelerate our growth through expanded distribution and continue increasing access to more billers and services.”
Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi. I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.
If you walk into Granby’s City Market in coming days you will notice a new kiosk just past the store’s interior doors and a series of signs reading “Scan, Bag, Go.”
Both the kiosk and the signs are part of a new shopping and payment system being set up at City Market and King Soopers stores across the nation. Granby’s City Market is one of 34 stores in Colorado where the new technology is being introduced this spring. Adam Williamson, corporate spokesman for City Market, said the Granby Scan, Bag, Go system is set to go operational on April 19.
“The one commodity that everyone wants is time,” Williamson said. “Once you are comfortable with this system the simplicity is nice. You scan as you go, bag as you go, and pay through either the app, if you have it set up, or pay through self checkout.”
According to Williamson, shoppers will be able to utilize the system either through a downloadable app on their smart phones or via handheld scanning devices that will be provided by the store at the Scan, Bag, Go kiosk. Shoppers will be able to scan barcodes located on products or on the shelves where the product is located using the handheld devices or their phone’s camera.
After scanning an item the price will be logged on a shopper’s scanning device, which will show a running total of all items to be purchased. After shoppers have gathered all their desired items they will be able to pay either through their phone application or via the store’s self checkout lane.
While c-stores have been in the touchscreen food-ordering kiosk game for more than a decade, it is by far the quick-service restaurant industry that is currently leading the charge into the future with food kiosks. Wendy’s embarked on plans to install self-ordering kiosks in about 1,000 of its U.S. franchises at the end of 2017. In January 2018, McDonald’s confirmed plans to add touchscreen ordering kiosks to half of its U.S. restaurants by the end of 2018.
As disruption across channels continues, due to Amazon’s on-going innovation, changing consumer demands and rapidly developing technologies, many channels are turning to kiosks to manage labor costs, introduce new value-added services and increase speed of service.
From food to self checkout to product pickup to financial, DMV (department of motor vehicles) and key copying services, kiosks have the ability to provide services efficiently and can also create an experience for shoppers using new technologies.
Source Technologies’ Self-Service BillPay kiosk software received a 100 percent on Veracode’s SecurityReview® program, which inspects techno
CHARLOTTE, N.C.–(BUSINESS WIRE)–Source Technologies, a leading provider of integrated solutions for managing financial transactions and other secure business processes, announced that its Self-Service BillPay kiosk software received a 100 percent on Veracode’s SecurityReview® program, which inspects technology vendors’ software code for security flaws.
Source Technologies’ Self-Service BillPay kiosk is a complete, automated solution comprised of its 6-Series kiosk and BillPay software application. The solution is engineered specifically for retailers that want to offer their customers quick and simple self-service bill payment capabilities in-store. The BillPay software is PCI compliant to ensure 100 percent secure transactions, and interacts with the kiosk to accept all payment forms, including cash, credit, debit, check and pre-paid cards.
At the National Retail Federation’s (NRF) BIG Show 2018, Samsung Electronics America, Inc. is spotlighting several new solutions to help retailers har
Technology changes faster than people can keep up with. From the rise of remote work to the death of cable, it’s hard to keep up. With so much new information and technology coming out all the time, it’s hard to know what works, what is fantasy, and what is changing the game. To help you understand the current state of technology, here are the 10 biggest trends this year that have been changing the way people use technology:
Digital Purse Uber’s massive growth revealed the potential for apps to enter the consumer service industry and succeed (to say it lightly), but the company’s dominance also points out another interesting element of user behavior: people like paying through an app. It’s simple and clean. Users don’t have to worry about having enough cash or even getting out their wallet. The payment process is handled by the app. All you as a rider have to do is request the car in the first place.
This concept of the digital purse is only gaining steam, and many services have stepped up to bat. Most banks now offer mobile apps to manage your accounts, and Coinbase is even now providing regulated Bitcoin exchange in 26 countries, reviving cryptocurrency. Venmo entered the mobile payment market early and is massively successful on college campuses, but it still has security issues to work through. Recently services like Apple Pay, Samsung Pay, and PayPal One Touch have entered the market. Keep an eye on Samsung Pay’s growth because it is available in 85 percent of all stores, something no other service yet can compete with. Regardless of who comes out on top, the digital purse is booming this year.
McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?
The best illustration yet I have seen of the actual menu process and how the choices are added/deducted
Airport Kiosks Source: www.pressreleaserocket.net Post Views: 694
Excerpt from Canadian Vending magazine May 2020 — Kiosk sales are expected to accelerate post-pandemic, due to affordability of its footprint and sanitary interface, when compared to a crowded store. Take-Aways Kiosks are safer than dealing with people Vending machines sell tangible goods Customers like to customize orders, and preferably via machine than person. Business orders for self-service… Read More »
From detecting gunfire to predicting high-crime areas, artificial intelligence is being applied in crime and criminal justice. In this article w
New tools for the public. Several of these dovetail with emergency kiosks too.
New self-serve technology at one East Valley medical clinic is allowing patients to quickly receive prescriptions and over-the-counter medications from a kiosk immediately following an appointment.
Practitioners at the location can send prescriptions electronically to the kiosk, which verifies patients using their ID. Patients then use the kiosk to interact with a pharmacist via telemedicine and receive their prescriptions.
The medications available at the kiosks – over 700 – were chosen based on a review of which drugs are prescribed most frequently by practitioners, Brite said.
The kiosks, which are roughly the size of a vending machine, do not include controlled substances such as narcotics or benzodiazepines.
We’re going to be so smart. The city wants to put "smart kiosks" around downtown and maybe business districts in other neighborhoods. They’re mean
St. Louis expands RFP for smart cities
NEMA Ratings and What They Mean Here’s our quick, in-a-nutshell rundown of the most commonly called-for NEMA ratings, and what each one means: NEMA 1: Indoor-use enclosures that protect inter… Source: kioskindustry.org Updated listing and explanation of NEMA ratings for outdoor enclosures. IP Ratings Explained Posted on August 2, 2013 by rob bohn Protect your electrical enclosure and its contents… Read More »
Airport Kiosks Vancouver Airport Authority has announced that its BorderXpress kiosks in use at Hartsfield-Jackson International Airport (ATL) are now able to process visa-carrying travellers including business or tourist visa holders, Mexican travellers with border crossing cards and foreign airline crew members. Source: www.securitydocumentworld.com Post Views: 645
We can’t wait to see you in just a few short weeks! Below are some important things to know before you pack up and head to Denver for the inaugural Forward, The Digital Experience Conference!
Should be quite an event. Sponsors include Peerless-AV, LG, Boyd Enclosures, NowMicro, Philips, TSI Touch, Samsung and NEC.
The difference between open loop gift cards and closed loop gift cards, plus the advantages of each.
Good read on gift cards.
Convene with industry experts from hospitals and health plans to discuss and learn strategies to engage and educate patients to improve clinical outcomes and experience. Source: www.worldcongress.com Post Views: 535
Pretty cool stuff.