Category Archives: Kiosk Newsbits

Kiosk manufacturer news from the Kiosk Association

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

The Kiosk Industry Group acts as the professional news and marketing website for the kiosk and self-service industry. We are funded by those companies for the benefit of developers, resources and client companies interested in self-service, kiosks, thin or internet terminals and POS systems. News about the industry and by the industry that is relevant to companies looking to utilize self-service, and companies which assist in doing just that (hardware, software and application).

Cash Accessibility, Cash Free and Cashless Kiosks

We looking through the Target Center RFP and couldn’t help but notice that “cash” will not be a accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost.

Given the sports teams that use the Target Center, they will have a “Court Cash” loyalty app.

The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:

    • accept app wallet payments via QR code scanning or rich checkout.
    • recognize when a fan is designated in the wallet as a member, half season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
    • redeem from the wallet one-time coupons for designated items or for a one-time discount.
    • accept mobile orders for a choice of either pick-up or delivery.

The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on aforementioned omni-channel experience.

Cash2Card Option – Abstracting Cash

Maybe the Target Center given sports and entertainment events would be interested in converting those cash customers to TC customers.

The kiosk association has several options for Cash2Card. The most robust would be GiftWise from Self-ServiceNetworks

cash2 An industry veteran of nearly 25 years, Self-Service Networks has been providing self-service card vending solutions to a variety of retailers, shopping malls, restaurants, event stadiums, convention centers and more. Self-Service Network’s unique blend of refined
technology and focus on the process of customer empowerment provides a complete solution that makes the transition from cash to other forms of currency simple and efficient.

Self-Service Network’s patent-pending solution for driving customers to load their cash onto contactless virtual cards is leading the way in the cashless technology revolution.

Self-Service not only provides an open loop Visa or Mastercard virtual or physical plastic card, but can also integrate with your existing gift card program to deliver a fast, clean card to help drive your customers through your checkout lanes more efficiently and safer than ever before.

Check out the full solutions available at www.cash-2-card.com

Cash and Cashless – Smarter Control

Cash is going through a rough period we think though some of the new solutions where modern smart cash management is provided are very attractive.  Example is new Pyramid product shown on Stores and Shops.

Pyramid cash station

 

 

Self-checkout systems are becoming increasingly popular. Their number has almost doubled in recent years. An important success factor for the acceptance of these solutions is the possibility to enable various payment options. Especially for small purchases such as bakeries, cafes, pharmacies or fast-food restaurants, retailers can still not do without offering a cash payment function for self-checkouts. The customer wants to be able to choose his payment method freely in order to complete his purchase as quickly as possible and without long waiting times. In order to allow the greatest possible flexibility in self-checkout, Pyramid Computer and CPI have developed an attractive and space-saving solution that enables cash and cashless payment at the same kiosk.

The kiosk component of the solution is based on the polytouch® flex21.5 from Pyramid Computer. This has a super flat, frameless touch display and, depending on requirements, individual peripheral modules such as scanners, printers or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs.

In combination with the CPI Pay Station Paypod ™ Embedded, which easily fits under any counter, it prevents sales personnel from coming into contact with cash and food in turns. It thus enables an absolutely hygienic method of handling cash transactions, which means that time-consuming putting on and taking off of gloves, which are often worn to protect against contamination, can be dispensed with.

The fully integrated payment solution can be easily connected to an existing POS system, automatically counts all cash payments, pays out the appropriate change in real time and detects counterfeit money. While the customer is still carrying out the transaction, the sales staff can execute and complete the order at the same time.

Meanwhile XTM, Inc. , a Toronto -based Fintech company in the “challenger banking space”, announced it has signed a deal with DCBank enabling XTM to provide an instantly activated and loaded prepaid Mastercard ® through a cash accepting kiosk. Kiosks will be placed at retail venues or throughout business-premises such as Stadiums or Shopping Malls to help completely eliminate cash from their ecosystems https://xtminc.com/reverse-atm/.   Their press release was on Yahoo Finance.

The cash accepting kiosk solution accepts cash and dispenses activated and loaded Mastercards in the amount of funds inserted at the kiosk. This, coupled with the Today™ Mastercard program for cashless worker payouts, enables most businesses big or small to eliminate the reliance on cash.  With COVID-19 concerns surrounding cash, employees and employers want to eliminate the need to accept or dispense cash but do not want to alienate customers or turn away business. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed.  The entire transaction is completely automated and takes on average 30 seconds to complete.

The Company is in discussions with multiple parties including large stadium venues, restaurants, large shopping centers and big box retailers.  Businesses may charge a small fee for the Mastercard, however some are electing to subsidize the transaction and deliver the service for free as the cost savings and safety factors of eliminating cash outweigh the nominal cost of the card.

“Our cash accepting Kiosks are an important step in completing XTM’s delivery of a completely cashless ecosystem for our customers,” said Marilyn Schaffer , CEO, XTM. “As there will continue to be cash in circulation for the immediate future, it is perfect timing for us to step in and provide a safe and efficient solution to ensure that all our customers’ needs are met.’

Cash Point Of View from Industry

We use cash all the time. It is our preferred currency for pickup.  Having financial apps and payment on your phone will bite you sooner or later.  Of course even being a Marriott preferred member means getting data hacked periodically these days.

In any case our reference for cash and ATMs is the ATMIA. They have on their front page the standard Coronavirus update (did we mention quarantine fatigue?).

It’s an action plan and looks like lobbying is only going to ramp up.  Good idea we think. Looking thru the words we see phrases like “ATM Revival Plan” and “Cash Revival Plan”.

  1. Continue cashless bans campaign – mandatory acceptance of cash at retail outlets in USA, Europe, Canada, UK & Australia.
  2. Making the deposit of cash (notes and coins) at ATMs other than those of your own account provider.
  3. Relaunch cash’s top values, e.g. financial inclusion, ease of use, high trust levels.
  4. Improved cash management and logistics to reduce costs; more use of strong software is vital to reduce cost impact of any future virus lockdowns, and handle what might be a gradual and/or unpredictable return to normal usage.
  5. Develop global ATM Hygiene & Safety Protocol, with Best Practices; hand sanitiser at ATMs; keypad overlays; use of sanitising additives added to notes in manufacture; note cleansing within the ATM; pre-staging of transactions;
    message that contactless (cards or phones) cuts down some of the contact but keypad still needs to be used.
    2.1.1 Summary of finding of health authorities about safety of cash.
    2.1.2 Investigate relevance of cleaning technologies, including UV, etc.
    2.1.3 Pandemic Industry Response Best Practices (for future pandemics).
  6. Next Gen Reinvention of the ATM, including new functionalities for ATMs.

More information from ATMIA

The ATMIA also has listing of coronavirus-related articles which they note as “fact based”.

ATM Industry Association statements on coronavirus

Listen now: Is a cashless society a better society? 

Here are background links to Inquirer coverage of cashless stores. Amazon Stores is big thread going thru them.

https://www.inquirer.com/business/retail/amazon-go-philadelphia-cashless-store-ban-20190215.html

https://www.inquirer.com/news/amazon-go-cashless-store-philadelphia-lobbying-20190226.html

https://www.inquirer.com/business/philadelphia-cashless-store-ban-jim-kenney-amazon-20190228.html

https://www.inquirer.com/news/cashless-stores-ban-philadelphia-government-offices-uber-amazon-20190829.html

Last but Not Least Notes:

While mentioning currency lets not forget Coin.  Coinstar seems to be doing pretty good with its coin changers.  And now they are selling bitcoin. Maybe that is next generation ATM function?

NRF COVID Resources – Industry Partner Resource Headquarters

The Kiosk Manufacturer Association is pleased to announce our inclusion on the NRF COVID Industry Resource Partners Headquarters page.

From NRF : “The coronavirus pandemic is dramatically affecting businesses all over the world including the retail industry. To support retailers, NRF’s technology, research and consulting industry partners are providing free or discounted resources and guidance. This includes tools, strategic insights, products and services and more to help retailers navigate through the current environment.”

The below listing includes: webinars; research and consumer insights; free products and services; and discounted products and services.”

Kiosk Future Trends – Vending Kiosk Opportunities

Excerpt from Canadian Vending magazine May 2020 — Kiosk sales are expected to accelerate post-pandemic, due to affordability of its footprint and sanitary interface, when compared to a crowded store.

Take-Aways

  • Kiosks are safer than dealing with people
  • Vending machines sell tangible goods
  • Customers like to customize orders, and preferably via machine than person.
  • Business orders for self-service and related are growing quickly. Below is some actual business data illustrating in real time the opportunities.

Self-Service Kiosk Trends 

This is using the number of RFP and RFQs issued by local, city, county, state and federal agencies over the last few years. 2020 is proving to be the highest ever – Craig Keefner with KMA.

Click for full size

 

Vending Research

Here is a look at the US and Vending. Current opportunities are factored at $3B.  Vending is a very fast growing sector — Craig Keefner with KMA

Click for full size image

 

 

 


Excerpt:

Imagine a wild scenario where your business is on solid ground and then inexplicably, your entire team is unavailable because the government has mandated that they not come to work. If you’d read that statement a few months ago, you might have rolled your eyes. As you read it now, it likely resonates.

Black swan events are defined as events that nobody believes will happen yet somehow, they come to pass. Black swan birds exist, but for many years were considered to be fantasy creatures much like the unicorn — until black swans were discovered alive and well in Australia. Wars, recessions and health care crises like the one we’ve all just experienced are considered to be black swan events. Nobody believes they will happen and when they do, they appear suddenly and with notable economic consequences.

As this article is being written, the Coronavirus Pandemic is at its height but one thing has become abundantly clear — those businesses with multiple revenue streams and retail channels are better positioned to survive. As businesses move forward and rebuild, can kiosk technology offer an important way to develop stability?

How are kiosks different from vending?

If you sell a sandwich that’s stored in a machine and dispensed after payment, that’s vending. If you sell a sandwich at a micro market where the customer picks it up from a display and then pays for it — that’s a kiosk. Vending machines often have a kiosk attached but kiosks aren’t always connected to vending machines. Kiosks can definitely ride a fine line in terms of vending as they can make a sale of a non-tangible item like a reservation or dispense a ticket, but kiosks often sell information or services where vending machines sell tangible goods.

Honeywell AI-Driven Thermal Imager Detects Elevated Body Temperature

The Honeywell ThermoRebellion temperature monitoring solution can be rapidly deployed at the entryway of a factory, airport, distribution center, stadium or other commercial buildings to quickly and efficiently identify whether personnel exhibit an elevated facial temperature. As individuals pass in front of a high-resolution, thermal imaging camera, their skin temperature is automatically detected within two seconds and displayed on an accompanying monitor.

This can alert a person with an elevated temperature to seek additional screening. In addition, operators gain reliable, real-time information about personnel entering their facilities enabling them to take measures to keep their premises safe and secure.

The Honeywell ThermoRebellion system can also identify if individuals are wearing the required personal protective equipment needed for entering the building.

“Protecting worker safety is the top priority for any building operator and today, more than ever, managers are looking for innovative solutions to enhance their health screening processes,” said Renaud Mazarguil, president of Honeywell’s Gas Analysis and Safety business. “We’ve developed this breakthrough technology to automate and streamline the monitoring of an individual’s temperature and reduce the need for invasive monitoring. Honeywell is committed to developing new solutions to help workers, families and communities stay safe.”

Honeywell is piloting its new temperature monitoring solution at two of its U.S. production facilities, including the company’s new N95 face mask manufacturing center in Phoenix.

The Honeywell ThermoRebellion solution incorporates software powered by AI allowing for each individual pixel captured by the camera to be rapidly assessed for elevated temperature. The solution is easy to install and commission, and it is simple to operate with minimal training using an intuitive graphical user interface. The system also automatically logs data to simplify and standardize record-keeping for compliance, reducing the need for potentially error-prone manual tracking processes.

The system integrates seamlessly with the Honeywell Forge platform and Honeywell’s Healthy Building Solutions that provide a holistic view of a building’s health based on key factors such as air quality, social distancing, occupant flow, sanitation, wellness density and governance adherence.

The new temperature screening solution incorporates intelligent, visual monitoring technology from Rebellion Photonics, which Honeywell acquired in December 2019. Rebellion offers the oil and gas and petrochemical industries’ real-time monitoring platform that visually identifies and quantifies gas releases to quickly detect and analyze leaks keeping workers safe. The business features a sophisticated AI software platform to provide operators with automated notifications for gas leaks, security issues, and fires.

Honeywell’s Gas Analysis and Safety (HGAS) business delivers fixed and portable gas detection solutions for industrial, commercial and governmental applications where workers can be exposed to toxic or flammable gases. The business also provides protective gear for first responders and advanced electrical safety solutions for workers in high-risk environments. For more information about HGAS solutions, please visit safety.honeywell.com.

Honeywell (http://www.honeywell.com) is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.

Join Hangouts Session on Contactless Tuesday

TUESDAY, MAY 12 AT 2 P.M. CENTRAL TIME
REOPENING WITH SAFE TOUCHLESS INTERACTIVE TECHNOLOGY SOLUTIONS

 

 Craig Keefner  

Executive Director / Kiosk  Manufacturer Association

  Tom Lasiter
  Director, Hospitality Americas / Intel Corp., IOTG, Retail Banking Hospitality Education

It is of vital local, national and international interest to reopen our economies safely. The current health and market situation may accelerate some trends in hospitality. We will kick-off with a brief discussion some of the hyper-accelerated trends being discussed and implemented in touchless interactive solutions applicable for hospitality.

Sign Up to Attend

 

Kiosk Scan Engines – Zebra Announces New OEM Scan Engines

From LinkedIn May 2020

OUR LEADING TECHNOLOGY GETS YOU TO MARKET EASIER, FASTER AND WITH MORE PROFIT

When you choose Zebra as your OEM partner, you get a portfolio of scan engines and devices that deliver industry-leading features, durability and reliability — saving everyone time and money. You save on development time and cost. And, your customers get best-in-class, well-proven solutions that drive time and cost out of their everyday operations.

We have a 1D or 2D scan engine for the whatever range you need. When you work with Zebra, keeping your products updated with the latest technology is easy. Our platform strategy allows you to simply replace existing scan engines with the next generation engine — no expensive re-tooling required.

Download OEM Brochure

UV Antibacterial

UV

This is our general synopsis page of UV Resources and information.

UV-C Antibacterial Light

Another antibacterial  tool is UV-C light. It however has many cautions.

What Are Germicidal Lamps?

Germicidal lamps emit radiation in the UV-C portion of the ultraviolet (UV) spectrum, which includes wavelengths between 100 and 280 nanometers (nm). The lamps are used in a variety of applications where disinfection is the primary concern, including air and water purification, food and beverage protection, and sterilization of sensitive tools such as medical instruments. Germicidal light destroys the ability of bacteria, viruses, and other pathogens to multiply by deactivating their reproductive capabilities. The average bacteria may be killed in 10 seconds at a

Blade UV-C cleaner
The handheld, portable UVC Blade deactivates bacteria, viruses and fungi in hard to reach places and in environments that only need occasional exposure to UVC light. It is also an effective solution for mold remediation.
The Blade features an on/off safety switch, and a comfortable handle that minimizes grip discomfort.
Hazard and Risks from Germicidal Lamp UV Radiation

UV radiation (UVR) used in most germicidal bulbs is harmful to both skin and eyes, and germicidal bulbs should not be used in any fixture or application that was not designed specifically to prevent exposure to humans or animals. UVR is not felt immediately; in fact, the user may not realize the danger until after the exposure has caused damage. Symptoms typically occur 4 to 24 hours after exposure. The effects on skin are of two types: acute and chronic. Acute effects appear within a few hours of exposure, while chronic effects are long-lasting and cumulative and may not appear for years. An acute effect of UVR is redness of the skin called erythema (similar to sunburn). Chronic effects include accelerated skin aging and skin cancer. UVR is absorbed in the outer layers of the eye – the cornea and conjunctiva. Acute overexposure leads to a painful temporary inflammation, mainly of the cornea, known as photokeratitis. Subsequent overexposure to the UV is unlikely because of the pain involved. Chronic exposure leads to an increased risk of certain types of ocular cataracts. Working unprotected for even a few minutes can cause injury. It is possible to calculate the threshold for acute effects and to set exposure limits. It is not possible, however, to calculate threshold for chronic effects; therefore, because no exposure level is safe, exposure should be reduced as much as possible.

UV-C Handheld Blade FAQ
  1. How does one use it?

With the Blade unit, all you need to do is get it as close to the surface as possible and pass it over the surface. Being one inch away, a few seconds exposure kills all bacteria and virus.

  1. How long does it take?

Some take a little longer than normal but a few seconds is plenty if 1 inch away

  1. What is the wrong way to use them?

You don’t shine the light up or at anyone and the operator should wear safety glasses which we include with every unit

  1. How does it handle oily fingerprints and smudges?

The surface should be wiped down for the best application

  1. These should be used in off-hours when no customers or patients around?  Example: the front lobby of VA where check-in’s are taking place.

They can be used 24 hours a day, you just need to have people stand back while you run the unit over the surface

UV-C Resources

From Our Award Article – Link

Last Updated on 

Editors Note: Back in 2016, four years ago, we were given an award for developing UV-C technology embedded in a patient check-in kiosk. We looked at many potential solutions, and the final two candidates were UV-C and Copper. Copper has some real advantages, and it has the data and the approvals to go along with it. Like any other solution, though, it has its disadvantages. It kills bacteria, but the rate of kill is slower. It is safer, but it is more expensive. A targeted, comprehensive approach to battling bacteria is the best approach. In the end, for the kiosk, UV-C was the clear winner.

The question might be why were more not sold then. Good question. And we think the answer is again, a combination of factors. The two primary ones are 1st; there was no subsequent independent lab testing. That costs money, and a small company must be frugal—secondly, the cost premium. Too often, customers, even those in the public health sector, see the least price, and make the short term cheaper selection.

Four years later, they are maybe adding all types of antibacterial protection, and issuing press releases how they are “now” better serving their patients. They could have been sending out PRs that from the get-go, they have always cared. Plus they would’ve saved the additional money. And likely, fewer patients might have been infected at the hospital.

For a full wrap on antibacterial solutions, including Copper and UV-C, see the main Antibacterial page here onsite. We’ve included at the bottom of the article below, the useful UV-C links.

Our recommendations for these technologies at the current time?

  • Copper plodding on fixtures, handles in facilities is a good idea
  • Spot cleaning with handheld UV-C during maintenance cycles is good
  • There are now UV-C systems for ceiling lights which sanitize the air in the room (think sitting in a dentist office or chair e.g.)

The following is the originally posted press release from 4 years ago.

Videos

COVID-19 Sample Collection Kiosk

From India Apr2020

DRDO develops kiosk for COVID-19 sample collection

New Delhi, April 14: Defence Research & Development Laboratory (DRDL), Hyderabad has added another product to the portfolio of Defence Research and Development Organisation (DRDO) to combat Coronavirus (COVID-19) by developing COVID Sample Collection Kiosk (COVSACK).

The unit has been developed by DRDL in consultation with the doctors of Employees’ State Insurance Corporation (ESIC), Hyderabad. The COVSACK is a kiosk for use by healthcare workers for taking COVID-19 samples from suspected infected patients. Patient under test walks into the Kiosk and a nasal or oral swab is taken by health care professional from outside through the built in gloves.

The Kiosk is automatically disinfected without the need for human involvement, making the process free of infection spread. The shielding screen of kiosk cabin protects the health care worker from the aerosols/droplet transmission while taking the sample.This reduces the requirements of PPE change by health care workers.

After the patient leaves the Kiosk, four nozzle sprayers mounted in the kiosk cabin disinfect the empty chamber by spraying disinfectant mist for a period of 70 seconds. It is further flushed with water & UV light disinfection. The system is ready for next use in less than two minutes. Voice command can be given through two-way communication system integrated with the COVSACK. It is possible to configure COVSACK to be used either from inside or outside as required by the medical professionals.

The COVSACK costs nearly Rsone lakh and the identified industry based at Belgaum, Karnataka can support 10 units per day. The DRDO has designed and developed two units and handed over these to ESIC Hospital, Hyderabad after successful testing.

22 Miles COVID-19 Digital Signage Response

See full article here

Digital Signage COVID-19 Solutions

22Miles is deeply committed to the health, awareness, and safety of the nation and the world during the COVID-19 pandemic. We are dedicated to promoting business continuity for all, paired with responsible social distancing. The well being os the nation, our customers, partners, and staff during these uncharted times is paramount. Though working remotely as a staff, we remain open for business, developing technology and solutions to support you and your communities.

22Miles offers Digital Signage solutions for government agencies, hospitals & healthcare facilities, corporations, and organizations of all types.  Internal & emergency alerts, integrated COVID-19 plan Routing/wayfinding, and data analytics metrics are just some of the feature advantages to ensuring these vital facilities stay connected and effective during this pandemic.


What We Are Doing to Help


FREE MOBILE WAYFINDING APP  Fighting against COVID-19

For All Healthcare Facilities: Hospitals, Clinics and Test Centers
22miles free covid 19 app wayfinding

GET THE FREE APP

 


Touchless Touch Brings Efficiency, Hygiene, & Safety

22Miles-Desktop-Notification-Suite-200x120Create a fully interactive touch-free user experience through 22MILES’ Voice Activation/Recognition & Control. A component of the Digital Signage Solution Publisher Pro.AIoT, no matter the kiosk, location, or signage application, COVID-Proof the experience for users with a technology that is becoming the new standard.

Learn More

 


 

FREE 22MILES DIGITAL NOTIFICATIONS SUITE (DNS)

22Miles Desktop Notification Suite
22MILES empowers organizations with a FREE desktop and web URL solution that can keep the Shelter-in-Place employees aware of all company announcements, news, and other live information in real-time. As a part of our COVID-19 customer commitment, 22Miles is offering this solution FREE THROUGH JULY to any industry organization that has 100 or more employees working from home.

GET DNS FOR FREE

 


22MILES 3+3+3 COVID-19 RELIEF PROGRAM

As we face the challenges of this unprecedented Coronavirus pandemic, 22Miles also recognize the economic strain this virus has caused many of our customers in the hospitality, education, and especially healthcare industries. We would like to offer help to those affected with the introduction of the 22Miles 3+3+3 program. 1. We will offer three free months of extended support and hosting; 2. We will also defer any invoices due during this time period for an additional three months; 3. We are extending these terms to the three industries mentioned above

Learn More


ANTIMICROBIAL SURFACE PROTECTION FOR TOUCH DISPLAY SCREENS


22Miles has partnered with Antimicrobial Surface Protection on our full catalog of available touch displays. Installation is available on your display of choice from any of 22Miles’ partner providers.

Request Antimicrobial Information


Digital Signage Quick Install Bundle

peerless22Miles have teamed up with partner Peerless-AV® in offering a bundled solution immediately available to deploy Digital Signage and Wayfinding solution.

Learn More


COVID-19 Data Visualization and Monitoring

jhu
We are offering Tableau integration with Johns Hopkins University Center, displaying a continuously updated dashboard of the COVID-19 virus’s spread visualization.
Learn More

 


Digital Signage with Human Body Temperature Testing

temperature kiosk
Click for full size

• Available in 22”
• Digital Signage content distribution through 22MILES platform
• Body Temperature testing on the screen
• Can be used at store entrance, hospital, corporate lobby etc
• Can integrate with guest check in

Final Notes

Let us all remember to tune into good information from reliable sources. Practice social distancing, generosity and human kindness for ourselves, our families and friends and those around us. As an information and technology company 22Miles is committed to helping our customers, partners, and the local and global community stay positive and safe.

Download the full COVID-19 Solutions package pdf brief

22MILES Healthcare Product Plan for COVID-19

Kiosk Coronavirus Impact – CTS Furloughs 95%

FOR IMMEDIATE RELEASE: MARCH 30, 2020
Kandice Sanders
Connected Technology Solutions (CTS)
262-437-8096, ksanders@connectedts.com

Connected Technology Solutions Temporarily Furloughs Staff Due to Coronavirus

CTS Healthcare Kiosk Menomonee Falls, WI: Connected Technology Solutions (CTS), the local kiosk manufacturer, closed their facilities and furloughed 95% of their staff starting Monday March 23rd due to concerns of the Coronavirus. With only current crisis-level staffing, the company intends to re-open operations in accordance with state and local directives.

Sandra Nix, President & CEO, stated “For the health and safety of not only our team members but our families and our communities as well, CTS is enacting a temporary furlough of most non-sales related staff. While we aren’t alone in enacting a temporary furlough, we are at the forefront of small to medium-sized manufacturers to do so. We’ve built an amazing team here and we need to look out for each other.

This is an opportunity for us to step up and be leaders while protecting each other, our families and our community.”

Overall, the crisis level staffing will be available to perform basic business functions and technical helpdesk support will continue to be available to CTS customers during the furlough. No production, research, development, 3D printing nor deliveries will be made during this time.

About Connected Technology Solutions:

Connected Technology Solutions (CTS) is the thought leader in branded user experiences including point of purchase kiosks, digital signage, interactive displays and retail fixtures, with an extensive roster of clients in the healthcare, retail, hospitality, transportation industries and more. Recognized for its outstanding creative talent and innovative engineering, the Wisconsin-based company has won numerous prestigious awards for its customized software and hardware design, implementation, and customer service and support since its founding in 2002. CTS is the parent company of CTS Healthcare Services and Mighty Touch. For more information, visit connectedts.com.

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MURTEC 2020 Preview

MURTEC QSR Conference March 2020

In 2020, restaurant technology is coming in hot.

Unprecedented consumer empowerment is redefining food service: delivery, privacy, personalization, alternative payments, artificial intelligence; stir in new ways to streamline the back of the house, and it’s a full-on innovation inferno.

That’s why at MURTEC 2020 we’re giving restaurants an innovation heatmap. The agenda is packed with subject matter experts, and the show floor features 75+ of the hottest technologies. We’re helping restaurants find the solutions they need to feed time-starved, convenience-hungry consumers with a hankering for exceptional experiences.

“The ever-changing landscape of technology and its impact on consumer-facing brands makes MURTEC a must-attend event – a perfect combination of content, networking and learning to enable and drive real solutions back into our organizations.”

Chief Experience Officer, TGI Fridays

Exhibitors


starmicronics murtec booth Star is excited to see you! Star is proud to offer a variety of restaurant solutions for both the front-of-house and the back-of-house, from online ordering solutions to kitchen ticket printing. Stop by booth #21 to learn about it all. To schedule a meeting, please click here.


MURTEC is only one week away! If you’re headed out to Vegas, make sure to swing by the Appetize Restaurant of the Future in booth #51 to see why multi-unit restaurants need an Enterprise Cloud Point of Sale platform to increase revenue and scale the business effectively. Our team will be exhibiting our self-service solutions, quick service terminals, handheld POS devices, multi-unit management tools, and more key features your POS needs to deliver a frictionless guest experience. Schedule a meeting with us here: https://lnkd.in/gKQrJKk


MURTEC KMA Related:

Disney Fast Pass Kiosks – Epcot Test Track Installed

FastPass Disney Kiosks

From Orlando Theme Park Zone and also WDWNT.com Disney Park News

Disney Epcot Kiosks All-new FastPass+ kiosks have been revealed outside of Epcot’s Test Track (TT) yesterday morning after construction walls were taken down.

When you walk up to the attraction are now met by six kiosks underneath covers between the attraction’s queue entrance and the TT Simporium.

According to WDWNT’s Chris Green, Cast Members were standing guard near the kiosks yesterday morning.

SourceWDWNT

Pictures

fastpass disney kiosk
Click for full size image
disney fastpass kiosk
Click for full size image

Other Disney Park News

Emerging Tech Brief — VR news and AR news

Disney gets personal with new MyMagic+ reservation system.

 

Elotouch Announces Compute Engine

1/7/2020 — Editor Notes: Elotouch announced new compute engine which is a bit of a first for them. Historically touchscreens with AIO options as well. They branched out somewhat into enclosures and a remote monitoring package last year. Big client would be Taco Bell.  And in regards to TB, the accessibility of those units are still in question. Several groups have tested and been dissatisfied.

Couple of points on this product:

  • They provide a 12-V powered USB port for cash drawers.  That competes with Dell, HP and Lenovo.
  • Its a little strange how the 8th generation is highlighted when we get 9th generation from Dell and others.
  • Impressive 16 ports
  • Celeron, i3 or i5
  • Celeron should provide a nice price break given Redstone pricing from Microsoft
  • Either Windows 10 (version not listed) or Linux (no OS)
  • TPM 2.0 instead of 1.2 to consider. Not sure if TPM chip is from China or Germany.
  • All in all good start for Elo albeit less than leading edge

EloPOS™ Pack Compute Engine Announced

Product Information
The EloPOS Pack delivers a powerful enterprise-ready compute platform in a sleek, compact form factor. Backed by the security and infrastructure of a Windows-based system with Intel’s Q370 Chipset and the speed of the Intel’s 8th gen processors, the EloPOS Pack provides the power you need to run your business. With versatile connectivity options, plug in anything from Elo’s latest monitor via single cable USB-C to a legacy printer requiring a 12V powered-USB. The system provides flexibility to make upgrades as your business requirements change.

More Info

Taco Bell Self Order Kiosks Get Inspiration From The Airlines

Peerless-AV Joins the Baseball Trade Show During the MiLB Winter Meeting 2019

Outdoor TV & Smart City Kiosk

Outdoor Kiosks The latest news from Peerless-AV.
The Official Digital Display Partner of the MiLB will be exhibiting at the upcoming Baseball Trade Show during the MiLB Baseball Winter Meetings (Dec 8-12).
The company will be showcasing technology ideal for stadiums and arenas, including its UltraView UHD Outdoor TVs and Smart City Kiosks.
Below and attached please find the press release with more details.

SAN DIEGO – December 6, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to be exhibiting at this year’s Baseball Trade Show during the Minor League Baseball (MiLB) Baseball Winter Meetings, December 8-12, 2019.

Exhibiting at Booth #514, Peerless-AV and its team of experts will be showcasing a variety of AV solutions, including the UltraView™ UHD Outdoor TVs as well as the Smart City Kiosk. The solutions on display have been incorporated into stadiums and are proving to create a positive experience for fans and staff alike, keeping attendees and staff updated with scores, weather trends, social media updates, and more. In attendance from the Peerless-AV team include CEO, John Potts, Executive Vice President, Nick Belcore, Vice President of Sales, North America and APAC, Brian McClimans, Senior Director of National Accounts, Rich Fiorino, and Senior Director of Business Development, Kevin McDonald.

“Working with MiLB and collaborating together on optimizing fan engagement in stadiums across the U.S has demonstrated the positive impact that digital signage and AV can have on the fan experience,” said Nick Belcore, Executive Vice President, Peerless-AV. “With new sports venues costing up to one billion dollars, franchises are deploying partners like Peerless-AV to consult on and implement technology to provide a digital platform for fans to engage in a way that is most relevant to them. The result is an optimized experience for a significant diversity of fans.”

Earlier in 2019, Peerless-AV began a multi-year partnership with the MiLB to become the league’s “Official Digital Display Partner.” By the end of 2020, Peerless-AV plans to have its AV technology in over 40 MiLB stadiums across the U.S.

The MiLB Winter Meeting brings baseball executives and industry leaders together for 5 days of networking, informational workshops, discussion of innovative industry trends, and the exchange of new ideas as well as best practices. Events include the Diversity in Sport Forum, the PBEO Job Fair, the Women in Baseball Leadership event, Baseball Gala, and more.

To learn more about the 2019 Baseball Trade Show and MiLB Winter Meetings, visit https://www.baseballwintermeetings.com/.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard

bethg@lotus823.com

(732) 212-0823

More Peerless News

InfoComm 2019 – Peerless InfoComm Outdoor Kiosks and Smart Kiosks #3429

Peerless-AV® Launches New Diamond Level of the Certified Installer Training Program

Join Our Accessibility Research Panel

Join Our ADA Research Panel

KMA ADA Accessibility Certified KMA’s Accessibility Research Panel serves as an ongoing feedback mechanism between KMA and the community. We invite companies interested in accessibility, associations dedicated to accessibility as well as users who are blind or partially sighted are invited to join and share insights and opinions on accessible technology and more through focus groups, online questionnaires and telephone surveys. Join the KMA ADA research panel today and help shape the future of accessible media.

Your privacy is very important to us and we want you to feel comfortable engaging with us online. KMA’s Privacy Policy is posted here and we encourage you to review it and contact us at info@kma.global with any questions or concerns.

How to Join

To register for the KMA Research Panel please fill out the form below or call 1-720-324-1837.


Types of Research

​KMA is committed to learning more about the interests of the blind and partially sighted community across the world. Panel members will be asked, at different times during the year, to participate in information-gathering projects, which may include:

Focus Groups

​A focus group is a form of research in which a group of people share their perceptions, opinions, beliefs and attitudes towards a product, service, concept or advertisement. Questions are asked by a moderator in an interactive group setting.

Online Surveys

​Online surveys are usually used with a large group of people so the answers can be statistically reviewed and analyzed. This type of survey can range from being short with just a couple of questions or long with in-depth areas being explored with many questions.

Telephone Interviews

​A telephone interview is a process of data collection using a standardized questionnaire and calling panel members. It is a great alternative when online access isn’t the preference for respondents.

FMagazine Fall 2019 – Accessible Kiosks, Merchandising Displays and Best Design

 Accessible Kiosks – Fall 2019 FMagazine

FMA Mag The best of in-store merchandising, interactive kiosks and store fixtures for brands and retailers nationwide. The FMagazine Fall 2019 issue includes articles on:

  • How self-service kiosks will shape the future of grocery
  • Making kiosks accessible for everyone
  • Merchandising displays – getting the best design without blowing the budget

The FMagazine this issue includes a writeup by Peter Jarvis of Storm Interface on recent activities of the KMA and ADA.

Peter Jarvis article
Click for full size

Self Order Kiosk for QSR – Broncos Technology – Mashgin, Aramark, Appetize

A fan uses the visual-recognition system to purchase concessions at Empower Field at Mile High earlier this fall. Credit all photos: Paul Kapustka, MSR (click on any picture for a larger image)

Read full article by

Can technology finally help improve one of the biggest pain points in the game-day experience, namely waiting in line for concessions? At the Denver Broncos’ Empower Field at Mile High, a number of new technology initiatives debuted this year, all designed to improve the fan experience around concession purchases by providing more choice and streamlined checkout procedures.

While there are no hard numbers yet on the experiments, a Mobile Sports Report visit to Mile High earlier this year saw heavy use of the new technologies, which mainly include touch-screen ordering and payment systems as well as an innovative visual-recognition device to tabulate items in grab-and-go scenarios. A few quick interviews with fans at the stands got mixed reactions on whether or not the new technology actually speeded up the processes, but some stopwatch clocking showed speedy checkouts, especially those using the visual-recognition technology, where items are placed on a scanner bed which then quickly recognizes and tabulates the total on an attached payment screen.

For those of us who are now (maybe unwillingly) becoming accustomed to checking out our own items at supermarket self-checkout terminals, the Broncos’ stands that utilize the visual-recognition devices (from a company called Mashgin) are far easier to use than trying to scan a barcode for each item. At Mile High, the scanners are the perfect endpoint for a series of stands called “Drink MKT,” which are basically spaces with coolers filled with multiple beverage choices, from bottled water through multiple types of beer and other alcoholic drinks, including $100 bottles of John Elway Cabernet. At those stands fans simply walk in, choose what they want from a cooler and queue up for the scanners. When items are placed on the scanner beds the system’s cameras detect the items and generate a total bill, which is paid for by credit card on an attached terminal. Human-staff intervention is only needed to check IDs and to help fans open up the beverages before they leave the stand.

Editors note: lots of pictures included in original article

Read full article by

Micro market Kiosk Requirements – Models For Micromarket Retail Application

TAGS: vending, micro market, micomarket kiosk, Olea micro market kiosk, Olea Kiosks Inc., Frank Olea, self-checkout systems

CERRITOS, CA — Olea Kiosks Inc. has two kiosks designed for micromarket developers and operators.

Source: www.vendingtimes.com

Olea’s systems come with 19″ touchscreen monitors and barcode scanners that can be used for products, loyalty cards and cellphones. They accept cash, credit cards, Apple Pay or payment through biometrics, and both models are available with either PCI- or EMV-compliant devices. They can be accessed by landline, Wi-Fi or cellular connections.

Typical functions and requirements:

Vendor needs to provide retail and micro market (kiosk) POS system.
– POS or Kiosk Software,
• The software system must be designed to run on a counter top or alternatively a tablet and integrate with a tablet stand for ease of use for operator and customer,
• Key capabilities include online payment processing, sales reports, inventory and digital receipts, as well as analytics information,
• The software must,
o Provide regular free updates with new features on a regular basis,
o Allow users to populate a spreadsheet with historic sales data for tax calculations,
o Work offline by providing a recording of transactions even when the internet is down by storing the data locally, and automatically sync all information when users can access the internet again,
o Allow users to manage details such as names, quantities and prices, as well as features such as credit card processing, discounts, gift cards, refunds, and a barcode scanner,
o Include all credit card processing. (Magnetic-stripe cards, EMV chip cards, Apple Pay, Google Pay, Samsung Pay, NFC cards),
o Be able to support credit card swipe, chip readers and contactless tap and go transactions,
o Be able to operate in a Micro Market and Retail area for self-serve service,
o Have the ability for customers to pre-order food,
o Have the ability to conduct online marketing campaigns,
o Meet all PCI data security standards with fraud monitoring, dispute management, chargeback protection, payment encryption and two-step verification,
o Have flat processing rate of 3.0% or lower,
o Provide 24/7 Technical Support,
– POS Equipment must include the following,
• POS Register (No Cash Drawer Needed),
• Customer display,
• USB Accessory Hub with minimum 4 ports,
• Mounting plate with cleat & Mounting toolkit,
• Connectivity, Wi-Fi, ethernet, USB accessory hub with enough ports to run included accessories,
• USB Receipt Printer,
• USB Bar Code Scanner with Stand,
• All equipment must have the ability to be secured, mounted or locked in place,
– Self-Serve Micro-Market (Kiosk) Equipment must include,
• Kiosk Register,
• Connectivity.

A contract term will be for one year.

An Accessible Kiosk

Ensuring an Accessible Kiosk Experience

Editors Note:  Worth noting the image shows QSR self order kiosk by Olea Kiosks and you can see the Audio Nav pad by Storm Devices integrated.

Restaurants are increasingly reliant on self-service technology to improve the customer experience. From handheld or desktop tablets used to collect payment to kiosks used for self-service ordering, technology allows restaurants to provide a variety of options to customers to enhance their visit. However, it is incumbent upon restaurants to provide an accessible and equal experience for all their customers when utilizing these new technologies.

Customers with disabilities are often left out of the interactive experience due to the misconception that guests who are blind or who have low vision are more easily satisfied with the assistance of an in-person attendant. Yet this alternative does not provide an experience comparable to that of a non-visually impaired patron. Most people with disabilities do not want to be treated any differently from anyone else, and an in-person attendant often serves as a reminder of their disability.

The Future of Kiosks in the Restaurant Industry

Kiosks allow users to avoid lines and oftentimes allow them a greater ability to customize their order.  Kiosk deployers typically attempt to design the kiosk interface to decrease the time it takes for a user to place an order. No one – neither the restaurant nor the restaurant patron – is well-served if the time it takes to place an order on a kiosk is significantly slower for users with disabilities and requires additional human assistance.

Restaurant self-service kiosks are currently deployed in leading restaurant chains such as Taco Bell, KFC, Panera Bread, Wendy’s, Subway, and Dunkin’ Donuts via both pilots and full international rollouts.  Additionally, tabletop ordering or payment tablets are used in TGI Fridays, Olive Garden, Friendly’s, Tropical Smoothie, and Chili’s, to name a few.  Self-ordering and self-service POS solutions are running apps such as Appetize, Tillster, and Ziosk. In these examples, the user experience should be accessible for all patrons, whether on a robust kiosk enclosure or a small handheld tablet.

Read full article at Modern Restaurant Management

Interested in Accessibility Consulting for your kiosk or website? Contact us.

Global Entry Kiosks Biometrics Change

We’ve got some exciting news for frequent flyers: Global Entry is making its kiosks even more efficient by eliminating passport and fingerprint scans, and relying instead on facial recognition technology.

Passengers who have Global Entry and arrive at some airports from international destinations don’t need to scan their passport, put their fingers on a fingerprint sensor and then answer a questionnaire. They just have a picture taken and then collect a printed receipt from the Global Entry kiosk, which they give to an officer. Then they can exit the airport immediately afer baggage claim.

Using Global Entry is about to get even easier

 

More Related links

A Discouraging State of Affairs – what has happened to the Global Entry Kiosks?

Global Entry Kiosk Program Kicks Off at SJC

Global Entry Kiosk at Newark Liberty Airport | U.S. Customs and Border Protection

Using Global Entry is about to get even easier

Micro Market – 365 Retail Acquisition

Micro Market Kiosk acquisition by 365 Retail

Noted on KioskMarketplace

Good writeup on acquisition by 365 Retail. Micro Markets have held steady and last year it was Slabbkiosks that was purchased.  It’s an interesting market in that the main competitors share a lot of the same people and origins. Its a lot like the thinclient market in that respect.

The logistics of storing, heating and refrigeration of foods for certain period of time can be daunting, especially in the age of delivery of super fresh. We like the Amazon model in high traffic areas where inventory turnover is very short-lived.

Then there are the new vendors such as Square and others which entering the market and on the technology edge pushing the more conventional micro market vendors. Much like supermarkets like Kroger and Safeway must now battle online groceries. When the dust settles who is the new king?

In corporate environments we can see micro-markets evolving into employee spaces that include telemedicine and HR options.

We should highlight that one of our sponsors, OptConnect, is very involved in micro markets. We recommend contacting OptConnect for more information. Image courtesy of OptConnect.

====================

Micro Market Kiosk article excerpt

365 Retail Markets’ recent purchase of one of its largest competitors, Company Kitchen’s self-service technology division, marks the first significant acquisition in the micro market industry and a milestone in one of the kiosk industry’s least celebrated rising new verticals.

Micro markets are not one of the larger interactive kiosk applications, but they do demonstrate the interactive kiosk’s unique ability to transform an everyday customer experience — in this case convenience purchases — for millions of consumers. 365 Retail Markets’ acquisition of Company Kitchen’s tech division demonstrates the degree to which interactive kiosks are contributing to the acceptance of self-service technology for daily activities.

Related Articles

Micromarket Kiosk Requirements – Models For Micromarket Retail Application

Vendors Exchange And USA Technologies Partner For Micromarket Kiosk

Smartphones Replace Kiosks At Latest Three Square Micromarkets

Peerless-AV® Partners With BIMsmith® to Provide Digital Models for Building Professionals

Digital Models for Building Professionals

Today Peerless-AV announced a partnership with BIMsmith, a free cloud platform with a suite of tools for building professionals to discover and download building product data. In utilizing this software, Peerless-AV’s products can now be easily added to digital designs, offering architects and building professionals the necessary data, specifications, and certifications when designing a building.
Below please find the press release with more information.

New software offers ease in implementing Peerless-AV solutions into digital designs

digital models for building professionals AURORA, Ill. – September 18, 2019 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce the availability of Building Information Modeling (BIM) content for its products through a new partnership with BIMsmith®, a free cloud platform with a suite of tools for building professionals to discover and download building product data.

With BIM data now easily accessible, architects and other building professionals can integrate highly realistic models of Peerless-AV products directly into their digital designs, rather than drafting them independently or using generic placeholders. Each digital model includes all the necessary data, specifications, and certifications that professionals need from manufacturers when designing a building. The files are also modeled for compatibility with industry standard design tools like Autodesk Revit, further establishing Peerless-AV as a simple yet valuable information source in the designer’s everyday workflow.

“Innovation at Peerless-AV stretches back over 75 years since our founding,” said Nick Belcore, Executive Vice President, Peerless-AV. “We are thrilled to continue that legacy by providing the architecture and design community with intuitive digital design tools. Teaming with engineers and architects to create our Revit files, we are able to provide more relevant architecture data and fully interactive models. These offerings truly set Peerless-AV apart as the leader in audio visual innovation.”

By partnering with BIMsmith, the entire Peerless-AV BIM library is also accessible to thousands of building professionals on the BIMsmith Market platform, a cloud tool for building product research and selection.

“The name Peerless-AV carries with it a long history of quality and reliability that is highly important to building professionals,” said Benjamin Glunz, CEO, BIMsmith. “We are excited to bring their products to the BIMsmith platform.”

The Peerless-AV digital models include a wide selection of display wall mounts, video wall mounts, kiosks, outdoor TVs and more. The entire Peerless-AV BIM library can be found at www.peerless-av.com/BIMlibrary.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

About BIMsmith

BIMsmith, the leading cloud-based building product discovery and selection platform, cultivates global business-to-business relationships between building industry professionals and building product manufacturers. Through direct integration of real product data into the BIM workflow, BIMsmith continues to shape the future of building science technology, placing its clients at the forefront of BIM innovation while addressing the true needs of industry professionals. Learn more about BIMsmith at https://www.bimsmith.com.

Media Contacts

Beth Gard                                                        Ethan Adams

Peerless-AV                                                     BIMsmith

bethg@lotus823.com                                     eadams@anguleris.com

(732) 212-0823

Bitcoin Kiosk Patent News – Bitcoin Capital Group Claim

Bitcoin Capital Group Claims Bitcoin Kiosk Patent

Editor Notes: Kiosk Industry monitors patent suits and will be monitoring this one regarding Bitcoin Kiosk patent. Noted on Yahoo news 8/1/2019

TEL AVIV, ISRAEL / ACCESSWIRE / August 1, 2019 / FIRST BITCOIN CAPITAL CORP (OTC PINK:BITCF) (“the Company”) a prolific generator of more than 100 unique cryptocurrencies and the developer of blockchain powered technology is proud to announce today that it has acquired http://legacy-assignments.uspto.gov/assignments/q?db=pat&reel=049886&frame=0552 U.S. Patent No. 9,135,787 – “Bitcoin Kiosk / ATM Device and System Integrating Enrollment Protocol and Method of Using the Same.” Known as the “Bitcoin ATM patent” this patent is related to the purchase and sale of cryptocurrencies utilizing a Bitcoin ATM or kiosk that allows customers to purchase Bitcoin or other cryptocurrencies by using cash, debit or credit cards.

Bitcoin ATMs do not require their users to have bank accounts, so customers can simply pay and instantly buy or sell Bitcoin or other cryptocurrencies.

Greg Rubin, Company’s Chief Executive Officer stated, “Being the first ever publicly traded company in the Bitcoin and Blockchain industry, we now have acquired one of the most important intellectual properties in this space, as we believe that this patent will provide us a unique and leveraged position, in addition to our other projects as we continue moving forward into the digital asset and cryptocurrency businesses. This patent complements our innovation in the field.”

According to Coin ATM Radar, there are more than 3,000 Bitcoin ATMs in the United States as of July, 2019, with average daily 3.7 Bitcoin ATM installations in the US.

https://coinatmradar.com/charts/growth/united-states/

All Bitcoin ATMs and Kiosks manufactured and sold in the U.S., and all Bitcoin ATMs and Kiosks operated in the U.S. are believed to be subject to this patent and the company intends to enforce its right upon acquisition of same.

The Company has already begun negotiations with a major law firm that has a very successful track record in enforcing patent rights when working on a contingency basis.

U.S. Bitcoin ATMs represent 13.5 percent of all venues transacting in the digital currency worldwide, according to research by Larry Cermak, head of analysis at The Block.

It is expected that this number of Bitcoin ATMs will continue to rise in the near future with more and more people discovering bitcoin as a payment method and store of value.

First Bitcoin will develop strategies for structuring and implementation of an IP management plan. A business plan prepared by a third party foresees the owner of this unique Bitcoin patent earning more than 50 million dollars in profits over a 5 years period.

The acquisition of the Bitcoin ATM Patent was arranged through the facilities of IPOfferings LLC, a leading patent brokerage, patent valuation and IP consulting services firm.”

Related Bitcoin Kiosk News

Uniguest – Kiosk Security – Widely Used Kiosks Compromised by Hardcoded Credentials

Hardcoded Credentials in Kiosk Software Allowed Remote Attackers to Compromise API

Read full article

Uniguest provides kiosks to the hospitality, senior living, specialty retail, education and corporate sectors. The kiosks typically run a locked down version of Windows, and are managed by Uniguest rather than, for example, the hotel customers. With so many kiosks in so many different locations, that management inevitably involves the cloud — and when the cloud is involved there are often security lapses.

Founded in 1986, the company claims to have managed service contracts for 32,000 kiosks across 15,000 client locations.

Uniguest VulnerabilityStarting with nothing more than a Google search, researchers from Trustwave SpiderLabs found a Uniguest website (ucrew.uniguest.com) that had been publicly exposed on the internet. This website appeared to contain all the tools that technicians would need to deploy or manage a kiosk on location. From this simple observation, the researchers were able to develop a train that would ultimately enable them, in their own words, to “dump all the data in the Uniguest cloud database, which includes admin, router and BIOS passwords, product keys and various other sensitive information, for what looked like all of Uniguest’s customers.”

Read full article

Coca-Cola Digital Marketplace Launching for North America

Coca-Cola’s Marketplace Connects Customers to Leading Technologies for Every Aspect of Business to Increase Customer Revenue

ATLANTAJune 25, 2019 /PRNewswire/ — Coca-Cola North America is launching a digital marketplace this fall that connects its foodservice customers to pre-vetted, industry-best restaurant technologies with competitive pricing. The marketplace of solutions for front of house, back of house and outside of house is powered by Omnivore, a universal point-of-sale connectivity platform, that offers seamless integration into restaurants’ point-of-sale (POS) systems. The marketplace is the result of a year-long collaboration between Coca-Cola and Omnivore and one output of Coca-Cola’s investment in Omnivore, announced in late 2018.

Today, restaurant consumers’ expectations and use of digital technology are evolving at a record pace, creating growth opportunities for restaurants. While third-party technology companies are innovating to provide game-changing solutions for the restaurant industry, it is challenging and costly for restaurant operators to research, test, integrate and deploy the right technologies to capitalize on this growth opportunity.

Coca-Cola’s digital marketplace addresses these concerns. Experts at Coca-Cola and Omnivore have partnered to vet today’s leading foodservice technologies, taking the guesswork out of finding the best-in-class digital solutions for restaurant operators. Coca-Cola’s strategic partnership with Omnivore allows for easy and affordable integration between any of the technologies in the marketplace and a restaurants’ POS system. This seamless connection capability reduces the time, money and resources restaurants currently expend on technology integration.

The curated marketplace will include restaurant technologies to improve consumer engagement and optimize all aspects of restaurant operations, including:

  • front-of-house technologies (tableside ordering and payment, guest engagement, kiosk, digital menus);
  • back-of-house technologies (inventory, labor, analytics); and
  • outside-of-house technologies (online ordering, third-party delivery, loyalty and more).

“For 133 years, Coca-Cola has been focused on adding value beyond the beverage for our customers,” said Billy Koehler, Director of Digital & Payment Platforms for National Foodservice & On-Premise Marketing at Coca-Cola North America. “Decades ago, we provided customers with value-adds like Coca-Cola-branded cash registers and static Coca-Cola signage. In the 21st century, combining our expertise in foodservice and digital to offer tangible technology solutions provides the most value for our restaurant partners who always welcome an edge to increase their revenue. The marketplace is just one example of the digital solutions we’ll be rolling out for customers in the months to come.”

Coca-Cola and Omnivore are collaborating with today’s leading technology providers for inclusion in the marketplace, which is set to launch in September 2019. Access to the marketplace and technology integration through Omnivore is free for Coca-Cola customers. Cost to a restaurant for technologies in the marketplace will vary by technology, but more competitive rates will be available for Coca-Cola customers.

Coca-Cola has been focused on providing digital solutions for their customers the last few years. After forging a partnership in 2018, this spring Coca-Cola and Omnivore launched the Menu Management Solution (MMS) app, a single source of truth software that allows restaurants to own their digital menu content and control their brand across any digital platform.

“Our year-long collaboration with Coca-Cola and select restaurant operators has helped us validate and develop additional digital solutions that contribute to profitable growth for restaurants,” said Shane Wheatland, Chief Marketing Officer at Omnivore. “These solutions align well to consumer needs as well as common barriers experienced by restaurant operators as they digitize and build a competitive advantage for their brand. We look forward to the launch of Coca-Cola’s marketplace, and continuing to foster agile and affordable access to meaningful third-party solutions.”

Coca-Cola’s strategic partnership with Omnivore and the launch of the digital marketplace are important milestones in Coca-Cola’s long-term vision of building a digital ecosystem that connects Coca-Cola, foodservice operators and consumers. This ecosystem, which has been in planning and development over the last two years, will be fueled by proprietary technologies, analytics and tools available only for Coca-Cola customers aimed at optimizing customer business operations and driving their profit growth.

ABOUT THE COCA‑COLA COMPANY 
The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In addition to the company’s Coca-Cola brands, its portfolio includes some of the world’s most valuable beverage brands, such as AdeS plant-based beverages, Ayataka green tea, Costa coffee, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water. It is constantly transforming its portfolio, from reducing sugar in its drinks to bringing innovative new products to market. It is also working to reduce its environmental impact by replenishing water and promoting recycling. With its bottling partners, it employs more than 700,000 people, helping bring economic opportunity to local communities worldwide. Learn more at Coca-Cola Journey at www.coca-colacompany.com and follow the company on TwitterInstagramFacebook and LinkedIn.

ABOUT OMNIVORE
Omnivore empowers restaurant brands to digitize their guest and operational experience in a meaningful and sustainable way. We deliver an end-to-end suite of solutions built on data and insights that help optimize the essential elements of the digital restaurant experience; online ordering, pay at table, 3rd party delivery, kiosk/digital menu, reservations, loyalty, inventory, labor and analytics. All of these solutions completely integrate into the restaurant POS system for operational efficiency, future agility and leveraging of data. For more information, visit Omnivore.io.

SOURCE Coca-Cola North America

Related Links

http://www.coca-colacompany.com

Airport Passport Kiosks – YVR border kiosks in Iceland

YVR’s Innovative Travel Solutions becomes first to pilot
kiosk-based border control solution in the Schengen Area

Iceland airport pilots four BorderXpress kiosks to enhance security and efficiency in preparation for the new EU Entry/Exit System

Richmond, B.C. June 24, 2019: Today, Innovative Travel Solutions (ITS) by Vancouver International Airport announced the implementation of four BorderXpresskiosks at Keflavik International Airport (KEF) in  Iceland. The kiosks are part of a six-month pilot to simulate the impending requirements of the Entry/Exit System (EES) of the Schengen Area, which comprises 26 European states that have officially abolished all passport and all other types of border control at their mutual borders. This is a landmark day for both the industry and ITS as they bring their proven expertise in kiosk design and experience as an airport operator to Europe with their end-to-end border control solution, BorderXpress. This is the first automated kiosk-based border control solution in a Schengen member state.

“We recognize the complexity and challenges that many Schengen member states face with the implementation of new regulation for entry and exit border control. Kiosk-based solutions, like BorderXpress, have a critical role to play in helping Schengen member states effectively fulfil the new security and data collection requirements outlined by the European Commission, while also keeping pace with increasing demand for air travel,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “Isavia and the Icelandic Police have shown tremendous leadership in preparing for the new regulations and recognizing the importance of future-proofing their airport with a customizable and adaptable solution like BorderXpress.”

The EES is a part of the Smart Border package introduced by the European Commission. It will be fully operational in all the Schengen countries by the end of 2021. The main purpose of the EES is to register data on entry, exit and refusal of entry of third country nationals crossing the external borders of all Schengen member states through a central system.

“As an airport operator ourselves, we have a unique understanding of the challenges airports in Europe are facing. Our demonstrated success as a trusted partner in over 43 airport and seaport locations globally ensures that we are positioned to guide airports and governments as they prepare for EES,” says Chris Gilliland, Director, Innovative Travel Solutions.  “We are confident that our pilot program with Isavia at Keflavik Airport will further demonstrate the adaptability and effectiveness of BorderXpress, making a meaningful impact on travellers, border control authorities and the airport, alike.”

Isavia operates all airports in Iceland, including KEF, which is the largest border crossing point in the country with more than 95 per cent of the passengers entering the Schengen area through Iceland coming through this airport. The BorderXpress kiosks are available for Third Country Nationals (TCN) and EU citizens to use when entering Iceland. The kiosks have been customized to meet specific requirements of the Icelandic police.

“We at Isavia are always looking for ways to enhance and improve self-service automation for our passengers,“ says Gudmundur Dadi Runarsson, Technical and Infrastructure Director at Keflavik Airport. “By running a pilot for this new and innovative solution we want to gather information and prepare ourselves to make the process easier for everyone when the new regulations are implemented. These new kiosks will help to speed up the process for passengers, improve their experience and ensure an enjoyable journey through Keflavik Airport and will provide important information for the development and operation of our new border facility expected to come into use in 2022.”

In July 2018, BorderXpress became the first permanent kiosks to provide Entry and Exit border control in Europe with the launch of 74 biometric-enabled kiosks at Pafos International Airport and Larnaka International Airport in Cyprus.

BorderXpress uses self-service biometric-enabled kiosks to expedite the border control process.  At the kiosk, travellers select their language, scan their travel documents and answer a few simple questions. The kiosk also captures an image of each passenger’s face which can be compared with and verified against the photo in their electronic passport. Travellers then take their completed kiosk receipt to a border services authority.

BorderXpress kiosks are proven to reduce passenger wait times by more than 60 per cent. In a recently published White Paper by InterVISTAS, the study concluded that the use of kiosks for border control significantly outperforms traditional immigration  processing with a border officer.  This results in cost and space savings and allows border authorities to focus on maintaining the safety of the border. BorderXpress provides better exception handling, is fully accessible to persons with disabilities, and can be configured with up to 35 different languages. It can process any passenger, including families travelling as a group.

BorderXpress technology was developed by ITS, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North Americafor 10 consecutive years. ITS specializes in delivering industry-leading travel technology to transform the traveller’s experience. Since 2009, ITS has sold over 1,600 kiosks at 43 airport and seaport locations around the world, helping more than 250 million passengers clear the border safely and securely.

-YVR-

About Innovative Travel Solutions by Vancouver International Airport

 

Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for 10 straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BorderXpress at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrivals traffic without having to add additional space or staffing resources. As of May 2019, BorderXpress has processed more than 250 million passengers at 43 airport, seaport and onboard sites around the world and has sold over 1,600 kiosks. In 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CheckitXpress, the world’s most accessible, efficient and intuitive self-service bag drop. CheckitXpress improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling. innovativetravelsolutions.ca

 

For further information:

YVR Media Relations
604.880.9815

media_relations@yvr.ca

Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’

Excerpt from Nation’s Restaurant News June 17, 2019
Editor’s Note:  How China tariffs might affect this are in play.

Taco Bell Kiosk consumer-facing technology efforts are in full force this year.

On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.

Rob Poetsch, spokesman for the Irvine, Calif.-based chain, said the brand is on track to complete the national rollout of kiosks by the end of this year. The company has about 6,600 U.S. locations.

Less than a year into the deployment, the new 22-inch monitors are already winning accolades.

Taco Bell’s consumer-facing technology efforts are in full force this year.

On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.

Taco Bell Kiosk

Taco Bell kiosks are now in 4,000 U.S. locations. (Photo: Taco Bell)

Taco Bell developed the application for the 22-inch touchmonitor.  The chain has remote monitoring via a secure cloud-based platform for remote management of the kiosks through Android devices.

For Taco Bell, the award is years in the making. The company has been testing various versions of kiosks, only recently settling on a format that it said works for its consumers.

Rafik Hanna, senior director of information technology at Taco Bell, said the company “strives to stay relevant with customers’ ever-changing preferences.”

Hotel Check-In Kiosks For Guest Services by Ingenico

Guest Services Needs in Hotels Are Changing. Here’s How Kiosks Can Meet Those Needs

Article reprint from LinkedIn by Bruce Rasmussen of Ingenico

Bruce Rasmussen Ingenico
Bruce Rasmussen Director of Sales at Ingenico

In the hotel industry, the quality of your guest service can make or break your business (one negative review can have a much bigger impact than a positive one). With that in mind, consider this experience of a frequent traveler:

The traveler grabs a Lyft to the airport and pays in-app. Upon arrival to the airport, he uses the self-serve kiosk, swipes his credit card to pull up his boarding pass, and makes selections for his seat and luggage. Once in the air, he uses the seat-back screen to order a drink. After deplaning, he takes a cab, pays via his mobile wallet, and arrives at the hotel.

After a long day, he’s ready to settle into his room and get some rest. As he approaches the counter for check-in he notices a line. It’s short, but there’s only one employee managing the desk. The employee is accommodating and friendly, but the traveler is tired and not up for chatting. He spends another 5 minutes checking in, passing his ID and credit card back and forth, and talking about room preferences. Finally, he gets his key card and heads up to his room.

What’s Wrong with this Picture?

Up until the traveler reaches the hotel his trip is seamless and automated. But from the moment he arrives for check-in, there’s a sudden change in pace and a sense of hassle in getting to his room. But it -doesn’t have to be this way. Hotels have an opportunity to streamline guest services by incorporating self-service kiosks into their strategy.

If you’re thinking “don’t people prefer a human touch?” remember this: don’t mistake automation and convenience for lack of service. While a great concierge was once the gold standard for guest service, things are changing. Today, more travelers value speed, no hassle and opportunities for self-service throughout their whole journey. In fact, some have even grown to expect the option for self-service. That’s why ATMs, pay-at-the-pump fueling and self-check-ins at airports are so successful.

Updating your guest service strategy to add this new choice may seem like a daunting task, but self-service kiosks are a simple solution that can provide a lot of additional value at check-in and beyond. Take a look at some of the ways kiosks can make an impact on your guest service:

On-Call Concierge

Kiosks are an “always-on” service that can reduce lines at the check-in during busy times or periods of lighter staffing (or even reduce staffing costs during a lull). They can also be used as concierge support. Guests can get recommendations for local restaurants and make reservations, discover local attractions and events, and request transportation.

Added Value in New Ways

In addition to offering another way to deliver existing services, kiosks and vending machines create new opportunities such as providing a marketplace for forgotten items like power cords, toothbrushes and aspirin. They also create the perfect environment for upselling — perhaps your guest orders room service for two and the kiosk recommends a bottle of white wine.

New Insight With Analytics

The benefits of bringing kiosks on board aren’t just limited to your guests. They also provide your business with valuable insight into guest preferences, services used, popular check-in times, favorite restaurants and more. You can also use them to gather feedback and reviews from your guests. All of this comes together to give you a better understanding of how, when and where your guests are spending their time and money throughout their stay.

To see how this all comes together, remember that traveler scenario from earlier? Imagine that this time, the traveler arrives to the hotel to find kiosks in the lobby:

The traveler spots an open kiosk. Just like at the airport, he swipes his credit card and pulls up his reservation. He filters the available rooms by those with one king-size bed, no adjoining room and is located near the elevator. He chooses one on the sixth floor. Then the kiosk offers to order him room service. He chooses a meal and a beverage, a delivery time, and charges it to his room. The kiosk dispenses his room key card and he’s on his way.

Part of a Bigger Strategy

Kiosks are just one way to boost your guest service strategy. Many hotels are moving towards more self-service options, including automated vending machines, mobile loyalty apps and phone-based room keys to satisfy the constantly increasing expectations for on-demand, always-on service. It’s even coming to the point where not offering it puts your business at a disadvantage. Experts predict that by 2020, 85% of all customer service interactions will be handled without the need for a human agent, and the kiosk market is projected to reach a value of $1 billion by 2021.

Think a kiosk or other unattended solutions could benefit your hotel and lodging business? Drop us a line!

For more information Contact Us

 

Comments on Bruce Rasmussen’s article

Craig Keefner

Nice wrap Bruce!

Excellent article, Bruce Rasmussen. Our self-pay kiosk for lobby grab-and-go stores validates this all day long. Our transaction logs show up to 92% of guests choose our kiosk over waiting in the front desk line to engage with an associate. Beyond better guest experience, we also see it dramatically reduces guest theft and abandoned sales by simply offering a more convenient way to pay.

ICX Winners in Dallas – Smart City & QSR Kiosk

Interactive Kiosk Awards 2019 – Bell Canada & Taco Bell

The Interactive Customer Experience Association honored Taco Bell’s Self-Order Kiosks and the Bell Canada Smart City Kiosk Tuesday Jun 4, 2019 during their conference in San Francisco.

smart kiosk Bell Canada
Image of Bell Canada Smart Kiosk

Taco Bell’s kiosks won for Best Restaurant, while Bell Canada Smart City Kiosks by Bell  Canada won Best Kiosk.

Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. Yum operates the Pizza Hut, Taco Bell and KFC chains, and the company’s fourth-quarter results, released Feb. 7, provided details about where those [… link]

Smart City Smart Kiosk Related News

Free List – Kiosk Industry Companies List – Add Yours Today!

Kiosk Companies List at Listly

kiosk Kiosk Industry Group association maintains this free list of resources for the self-service and kiosk industry. Included are manufacturers of hardware, software, devices such as touchscreens and printers, remote monitoring and management. Even financial services which can assist in financing your project. Kiosk Industry is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

If your company is involved in the market and would like to be listed, simply visit the list and enter your URL and company info. It’s self-service.

Click Here for the list

 

Kroger Adds Higi Self-Service Health Kiosks to Roundy’s Stores

Health stations now available at all Roundy’s Supermarkets banners in Illinois and Wisconsin

Kroger Adds Higi Health Stations to Roundy's Stores

The Kroger Co. has expanded its partnership with consumer health engagement company Higi to put its self-service smart health stations in Roundy’s Supermarkets in Illinois and Wisconsin, including Pick ‘n Save, Mariano’s, Copps and Metro Market banners.

Kroger and Higi have worked together since 2011, with solutions at 2,100 stores in the Kroger network. The higi stations offer free health screenings and interactive educational content. Consumers can also choose to work with a trusted healthcare organization through the system.

Read full post on Progressive Grocer

Elliot Maras Tours NRA & QSR POS Providers

Original article by Elliot Maras published on KioskMarketplace May 2019

The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from last year, indicating the market continues to attract new interest.

Kiosk hardware and software manufacturers have heeded the call from restaurants looking to automate the customer order to deliver a more satisfying guest experience, boost sales and make more efficient use of store labor. And while established kiosk providers were once again well represented on the trade show floor, restaurant POS software companies have also entered the fray in a big way.

Once again, many of the kiosks on display integrate with other front-of-the-house and back-of-the-house touchpoints, such as online ordering, mobile ordering, loyalty rewards, customer messaging, order delivery, ingredient and nutrient content, kitchen display systems, inventory management, labor management and more. Foodservice operators have clearly recognized interactive kiosks as one part of a customer experience ecosystem rather than an isolated guest interface.

And while self-order kiosks dominated the presentations, artificial intelligence is allowing additional capabilities such as allergen lookup and guest location.

Highlights of KI Sponsors

Pyramid Computer GmbH

Pyramid Computer GmbH presented its Pyramid Location System that saves guests from having to wait in line after placing their order. The customer can order and pay at the self-order kiosk, which dispenses a puck. The customer then places the puck on the bar and chooses a seat while their order is prepared. The system will recognize their location when their order is ready, allowing a server to serve the customer accurately at their table. The system was presented in the Intel booth.

Larry Kron of Pyramid Computer GmbH demonstrates the Pyramid Location System kiosk at the Intel booth.

Zivelo LLC

Zivelo LLC presented a prototype of its X2 Slim kiosk which offers a larger screen size compared to pole-mounted tablets without taking up too much counter width. There is also an X2 Extended model that takes up the same amount of counter width but has a deeper component door to allow for additional components such as a printer.

Mike Moon presents a prototype of the X2 Slim kiosk.

 

Frank Mayer and Associates Inc.

Frank Mayer and Associates Inc. demonstrated a self-order kiosk the company designed for a food truck using KioWare POS software. The software works on Windows and Android, and features browser lockdown. The customizable and EMV-compliant kiosk was demonstrated in the ADUSA Inc.booth.

David Anzia of Frank Mayer and Associates Inc. presents a food truck self-order kiosk in the ADUSA booth.

Appetize Technologies Inc.

Appetize presented its Interact kiosk which is part of a comprehensive POS, inventory and analytics package. The company’s kiosk line includes an Android-based solution, 15- and 20-inch landscape touchscreen options, countertop and freestanding models, and support for barcode scanners, printers and payment devices.

Jeff Brown presents the Appetize Interact kiosk.

 

Highlighted companies included:

  • Acrelec Americas
  • Apex Supply Chain Technologies Inc.
  • Appetize Technologies Inc.
  • Apptizer
  • Autonetics Universe
  • Birdcall
  • Bite Kiosk
  • Buzzy Booth
  • Eflyn
  • ETouchmenu
  • Fingermark Ltd.
  • Frank Mayer and Associates Inc.
  • Howard Technology Solutions
  • Mastercard/Zivelo
  • Pyramid Computer GmbH
  • Zivelo LLC

Read entire article on KioskMarketplace

 

Kiosk Tips — Self-Service Contingency Planning

Kiosk Idle Timeout: What Happens When
They Walk Away…

Andrew Savala – highly respected kiosk consultant and tech entrepreneur Fresno, California

Customers don’t always behave as we would expect when using our kiosks. In the context of software, this is referred to as the “happy path” where everything goes according to plan.

As kiosk software developers we also must plan for what we’ll refer to as the “sad path.” This is when the customer deviates from the expected behavior.

In this article we’re going to be covering the case where the customer walks away from our kiosk in the middle of their transaction. Obviously, we don’t want the next customer to continue where the previous customer left off. The new customer needs a fresh start and it would be confusing if they walked up and the kiosk is in the middle of a transaction.

Let’s start by first talking about why customers might abandon their kiosk transaction. Why do customers abandon their transaction? The list of reasons could potentially be endless, let’s just cover a few common ones…

  • They didn’t find what they were looking for
  • They didn’t have enough money to complete the transaction
  • The kiosk was too confusing, or the customer gets frustrated
  • They got distracted
  • The “customer” was just a small child playing with the screen

I could keep going, but you get the point. As developers we need to be prepared for the inevitable case where the customer will abandon their transaction, because life happens.

Can’t we just start over?

The most obvious solution would be to start a timer when the kiosk is idle and if the timer expires we just restart the kiosk workflow by redirecting the customer to the kiosk attract screen. Any time the customer interacts with the kiosk, the kiosk idle timer would get reset. It would also be a good idea to prompt the user with a dialog asking if they’re still there before restarting the workflow. Something like, “Are you still there? Your order will be cancelled in 30 seconds.”

To put this in layman's terms, if the kiosk is idle for too long, we’ll simply start over. Pretty easy to understand right?

Restarting the kiosk workflow will work fine in most scenarios, but it might not work in every scenario. For example, what if the customer is inserting cash and they’re digging around in their wallet for another bill? Restarting the kiosk workflow could cause them to “lose their money”, which will result in some pretty irate customers. In the next section we’re going to cover what to do when we can’t just start over.

What to do when we can’t just start over

We’ve covered the scenario where we can just restart the kiosk workflow using an idle timeout. Now let’s talk about what to do when starting over is problematic. Imagine the scenario where our kiosk accepts cash but has no ability to dispense change. Once the customer inserts their cash, there’s no spitting it back out, so we have to move forward.
Now you might ask, “why not just install a cash dispenser?” Well for one, it would raise the cost of our kiosk and for the sake of this example let’s just pretend dispensing cash in not an option.

For our example, let’s assume the customer is paying their cell phone bill at our kiosk and they owe $100. They approach the kiosk, search for their bill and start inserting cash. But when they’ve inserted $80, they realize they don’t have enough cash to complete their transaction. What should we do in the case where they’ve inserted some of their money, but don’t have enough cash to complete their transaction? Remember, dispensing the cash they’ve already inserted is out of the question because our kiosk doesn’t have a cash dispenser.

In this case, the answer is to give the customer a partial credit.

Giving partial credit Going back to our cell phone kiosk example, the answer would be to apply the $80 to the customer’s account as a partial credit. Should we just apply the partial credit and start over using our idle timeout? Eventually yes, but since the customer is inserting cash, we should give them some extra time and fair warning in the
form of a popup dialog.

Another consideration is what if the next customer approaches the kiosk before the idle timeout has completed. We wouldn’t want the next customer to be able to go back and search for their own bill and apply the $80 credit.

Therefore, it’s imperative that once cash is inserted, the customer cannot navigate backwards and search for another bill. By locking the credit to the original bill, we ensure that even if the customer walks away, the next customer cannot “steal” their credit. The worst they can do is either complete the transaction or wait for the idle timer to expire. Either way, the original customer gets the credit.

Final thoughts on the happy path

The temptation as developers is to focus on the happy path and assume that our customers will use the kiosk just as we would. But you can see from this example that’s a pipe dream. Anytime we’re designing a new feature it’s important to think through what could go wrong (the sad path) and how we might mitigate that. Keep in mind there’s always a point where self-service is not the answer and you just have to get a person involved. We can maximize the effectiveness of self-service by planning for the worst and thinking ahead.

ZIVELO and Dell Technologies Partner on self-service kiosks

ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION

 ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks

SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their existing relationships.

“With the rapidly growing demand for ZIVELO’s products, we are pleased to announce this collaboration.” Says Ryan Lagace, ZIVELO’s VP of Strategic Partnerships. “ZIVELO’s world-class products will now be part of the go-to-market DELL EMC OEM Solutions portfolio.”

With Dell Technologies’ strong brand power, technology portfolio and global reseller capabilities, ZIVELO looks to further meet the needs of clients, which range from restaurants and retail, to banking, healthcare, hospitality, and many more.

“This past year has been groundbreaking for ZIVELO,” says CEO, Healey Cypher. “ZIVELO has been long-established as a global leader in beautiful world-class kiosk hardware. With last year’s addition of OakOS – the first kiosk-only SDK and operating system – plus new services and financing arms, ZIVELO is truly a full-service kiosk partner for any company looking to join the self-service revolution.”

For more information about ZIVELO, visit www.zivelo.com.

Full-Suite-Test-1

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Media Contact:

Mary McCauley
877-494-8356
press@zivelo.com

About ZIVELO

ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. ZIVELO prides itself on a deeply consultative approach, and we’ve learned a thing or two, having successfully deployed over 15,000 kiosks. Plus, we are one of the only companies to provide a true total solution, offering hardware, software, services, and financing solutions from one trusted partner. When our clients see 20-30% ticket lift on average, increased customer retention, decreased overhead, and long-lasting ROI, what do you have to lose? If you’re ready to work with the best, give us a call today!

“ZIVELO has provided McDonald’s USA with Self-Order Kiosks since 2015. ZIVELO has been, and continues to be, a good business partner to McDonald’s in our deployment of Self-Order Kiosks in the US.” – McDonald’s USA

Frank Mayer at ICX Summit

Frank Mayer and Associates, Inc. To Demonstrate Approach Self-Service Kiosks at ICX Summit

See Frank Mayer and Associates, Inc.’s expanded line of self-ordering kiosks at the 2019 Interactive Customer Experience Summit in Dallas June 4-6.

GRAFTON, WI – Find Frank Mayer and Associates, Inc.’s self-service kiosk line Approach at the 2019 Interactive Customer Experience (ICX) Summit at Omni Frisco Hotel in Dallas June 4-6. The freestanding, floor tablet, and counter self-order kiosks will be on display in booth #12, where attendees can test the units and interact with the kiosks’ QiTM software by ADUSA.

frank mayer kiosk images
Click for full size

In addition to the original freestanding Approach floor unit, available as both a 32- and 22-inch touchscreen, Frank Mayer and Associates, Inc. recently expanded its roster of self-service kiosks to include a countertop unit, tablet, and wall unit.

The new line marries smart design with different sizes, offering an array of customization options and brand personalization – all while being backed by Frank Mayer and Associates, Inc.’s trusted name in delivering experience and unsurpassed quality in the interactive kiosk market.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. For more information on the Approach family of kiosks, visit www.frankmayer.com/approach

***
CONTACT:
David Anzia, Senior Vice President of Sales
Frank Mayer and Associates, Inc.
1975 Wisconsin Ave., Grafton, WI 53024
(855) 294-2875 | info@frankmayer.com

FMA-ICX Summit Press Release