Kiosk Market Research Report – Kiosk Association

By | March 15, 2021

Kiosk Market Report

December Update:

  • 66% of consumers prefer self-service over interacting with an employee because it is faster and less stressful. [Palmer Retail]
  • Payment Options: 29% of consumers prefer contactless payments such as mobile wallets, contactless payment kiosks, and QR code payments.
  • Market Reports (Pick your poison)
    • The global interactive kiosk market size was valued at $14.76 billion in 2018, and is projected to reach $32.51 billion by 2027, growing at a CAGR of 9.1% from 2020 to 2027.¬† [Allied]
    • The global kiosk market is projected to grow from $22.69 billion in 2021 to $51.05 billion in 2028 at a CAGR of 12.3% in forecast period [2021-2028] [Fortune]
    • According to ResearchAndMarkets, the self-service kiosk market was valued at US $11,319 million in 2019 and it is projected to reach US $21,415.4 million by 2027.
  • Here is story on Chick-Fil-A and virtual order takers in the drive thru (TikTok video) — link
  • Canadian organizations are taking a broad, strategic view of their kiosk investments, saying the number one business driver is to support their digital transformation, with 77% saying¬† the technology will be important or very important in the next five years. [CDN]
Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or kma.global