The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.
“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”