McDonald’s is rolling out a new way to order at its restaurants. Kiosks have increased accuracy and efficiency for fast-food chains. But are kiosks better for customers to use?
Source: www.businessinsider.com
The best illustration yet I have seen of the actual menu process and how the choices are added/deducted
Kiosk Meaning What does the word kiosk mean? It meant one thing 600 years ago. 1620s, “kind of open pavilion” (made of light wood, etc., often supported by pillars), from French kiosque (17c.), which is (along with German and Polish kiosk) from Turkish koshk, kiöshk “pavilion, summer house,” from Persian kushk “palace, villa; pavilion, portico.” They were introduced in Western Europe 17c. as ornaments in gardens… Read More »
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.
Source: www.washingtonpost.com
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
ADA Self-Service News The U.S. Access Board conducted a very in-depth review of accessibility design for retail and restaurants in February 2023. For more information you can email [email protected] – we offer free consulting and advice. There were several areas of interest we found in the 2-hour webinar, including: Queues and Waiting Lines Self service shelves (pickup at… Read More »
NRA Chicago Restaurant Kiosks and Conversational AI in May NRA is our next show (May in Chicago). Visit our NRA page. We’ll be in the Tech Pavilion in booth 6475. If you are interested in a free pass, would like to meet or just reconnecting, drop me an email or call (720-324-1837). We will also be holding Kiosk… Read More »
POS Terminal from Posiflex Posiflex is pleased to join National Retail Federation at NRF 2023: Retail’s Big Show in New York City on January 15, 2023 in booth #5502. Posiflex will showcase next-generation POS terminals from its popular RT Series: the RT2015-G2 and RT2016-G2. In addition, Posiflex will unveil the Cachet Series, a brand-new large-display self-service kiosk with… Read More »
Bluestar and Zivelo Partnership News FOR IMMEDIATE USE Scottsdale, AZ (October 2, 2018) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to McDonald’s across North America) is proud to announce the completion of a Distribution Partnership with BlueStar to streamline the company’s ability to meet increasing demand. Founded in 1929 with a network of over 12,000… Read More »
McDonald’s Kiosk Accessibility We don’t normally see kiosk-related content on the DailyKos but this week a couple of nice videos surfaced on McDonald’s kiosk accessibility and in particular Low Vision and the magnifier. To top it off for McDonald’s videos, we’ve included one from the new robotic server in Dallas. Robotics are NOT going away and will just… Read More »
McDonald’s and its local franchisees are combining to invest $111 million in physical and technological upgrades at 140 Colorado restaurants this year and next, the company has announced.Click here to edit the content
Source: digital.olivesoftware.com
The work, which ranges from remodeling to complete rebuilds, is part of a $6 billion modernization effort McDonald’s will roll out across the U.S. by the end 2020, according to a news release issued Tuesday.
The work includes:
• Adding self-order kiosks to make ordering and paying easier
• Creation of new counters that allow workers to bring food to customers at the table
• Creation of designated parking spots for mobile order pick-ups
• Expanded McCafé counters and new digital menu boards
• New dining room decorations and updated exteriors
McDonald’s has more than 200 independently owned locations in Colorado, according to the company. State Senate President Kevin Grantham, R-Canon City, called the company “a leader in job creation and economic growth,” in Tuesday’s release.
Reprinted with permission from QSRweb. Link Nov. 18, 2016 | by Shelly Whitehead McDonald’s took one giant leap into its digital future this week, saying it’s switching to self-serve order stations and table delivery for all U.S. in-restaurant dining, and will soon roll out a new mobile order and pay system for the drive-thru. The huge burger-centric chain… Read More »
Taco Bell Cantina Kiosks Design elements marry old Hollywood architecture with Taco Bell’s modern Cantina experience – now open on Hollywood Boulevard Editors Note: We are pretty sure the actual kiosks (seen in ABC video below) are by Elo. Elo does the NYC cantina.) IRVINE, Calif., Feb. 16, 2023 /PRNewswire/ — Roll out the purple carpet, as Taco Bell has opened its doors to… Read More »
Shake Shack Kiosks From Yahoo Finance Jan 2023 Tagline – Shake Shack’s outlook for 2023: more locations, more sales—and drive-thrus Looking for a $10 burger? Most chains cannot stop themselves from uttering the phrase “AI” or “robotics” for that matter. Interesting areas here are the relentless focus on drive-thru, kiosks improving margins (albeit cashless) and using kiosks to… Read More »
Fast Food Technology News Bit of news on the restaurant front and as usual it is the smaller chains that are headlining the news. One prediction related to all this that I will make is that given the new generative Chatgpt, VR and the Super Bowl commercial that it won’t be long before some celebrity takes your order… Read More »
See on Scoop.it – Kiosk & Kiosks McDonald’s Kiosks in Action. As a follow up to this post, Battling Higher Minimum Wages: McDonald’s Just Bought Touch Screen Cashier Kiosks for Its 7,000 European Locations, EPJ reader Kingsley Edwards tweets:. Craig Allen Keefner‘s insight: Includes link to picture of unit in Belgium. I am surprised at the size… Read More »
The effect of recent minimum-wage increases isn’t yet clear, but increased use of automation technology is likely to be a result. By Richard Slawsky for Kiosk Industry Group As California and New York each prepare to raise their minimum wage to $15 an hour, operators of quick service and fast casual restaurants as well as other small… Read More »
Minimum Wage Kiosks and Kiosk Self-Order From Marketwatch an article referencing new study on Minimum Wage impacts — nice article from Marketwatch looking at the results from 2021 Princeton study on the effects of raising minimum wage. The usual most vocal critics are people like Andy Puzder back in the day that he ran Carl Jrs. Labor costs… Read More »
Self-order kiosks in restaurants dominated reader interest in 2017 as several national foodservice chains announced kiosk deployments.
Source: www.kioskmarketplace.com
Writeup on most read stories on KMC this past year by Elliot Maras.
1. best read story in 2017 was a summary of self-serve kiosk introductions at the National Restaurant Show in Chicago.
2. The second best read story addressed disability access lawsuits, an ongoing issue that continues to dog self-service technology.
3. Redbox announced plans to add 1,500 kiosks.
The usual “we are going to launch” PRs.
KFC to launch 5,000 kiosks with facial recognition to predict customers’ orders in China. Interesting that they have partnered with Baidu (BIDU).
Subway and McDonalds of course.
I think here in December a lot of buzz for Taco Bell and YUM has been percolating. One might think they have issued an RFP…
very nice order kiosks in Rome centre Piazza di Spagna. 11 wall mounted 32″ kiosks installed to prevent queues. very nice
Source: youtu.be
McDonald’s Kiosk News McDonald’s this week described plans to install self-ordering kiosks and mobile ordering at its restaurants. It isn’t the only food chain turning to automation. Source: www.computerworld.com Good article using Chili’s. McDonalds in the U.S. has been a bit of a luddite but then there isn’t any usage date from Europe come to think of it.… Read More »
The Winter Garden location has increased from 50 employees to almost 70 since the kiosks were added two months ago.
Source: www.orangeobserver.com
“I would say that, for the employees, it’s actually allowed them to interact on their terms,” Watson said regarding how it has benefitted the employees at his store. “It’s a little more of a personal experience. We used to have a 6-step process on greeting customers, like robotic, you (did) these steps over and over again. … Now it’s more personalized (because) we allow the employees to engage with the customers and greet them within reason. So a younger employee will greet a younger customer with ‘Hey man, what’s up?’”
McDonalds Kiosks Update From Chicago and NRA Josef Schneider(Entrepreneur / Tech Geek) • Few people attain great lives, in large part because it is just so easy to settle for a good life.“ Team Pyramid Computer GmbH North America checking out McDonald’s innovation stores near Chicago prior to National Restaurant Association show. Always great to see kiosks at… Read More »
McDonald’s Drive-Thru Outdoor LCD Failures Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020). Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this. August 2022 Update Another example… Read More »
In truth, nearly 90% of McDonald’s locations are independently-owned by franchisees who aren’t making “millions” in profit.
Source: www.forbes.com
Makes sense McDonald’s would use someone retired to say it since it allows them to stay at arm’s length.
Customers at a McDonald’s in Wesley Chapel can order their food at a self-service kiosk. Source: www.wtsp.com Post Views: 284
Could cashiers disappear? Source: www.businessinsider.com and now come the objections from employees. basic fear and one of the main obstacles of self service. a lot easier to ramp up for a burst of activity by turning on a machine.. Post Views: 308
The company is opening 150 “Create Your Taste” outlets there this year.
Source: www.eater.com
The company currently has more than 2,000 stores in China.
Calls for a minimum-wage hike nationwide and in Illinois are increasingly met with businesses’ use of technology to cut costs.
Source: www.illinoispolicy.org
The store, which is anticipating Chicago’s minimum-wage increase to $13 an hour by 2019, is testing out coffee kiosks in the restaurant instead of having employees serve it. The kiosk features a touch-pad for ordering and paying. The screen also prompts customers to answer questions about their kiosk experience, giving the impression this is something that could be adopted as an alternative to hiring. This kind of automation, which replaces a human employee with technology, is one of the unintended consequences of Chicago’s minimum-wage increase.
It may not just be a coffee machine either. Other McDonald’s locations have used self-service kiosks with touch-screens for paying. And while self-serve kiosks don’t seem too unusual, San Francisco-based Momentum Machines has created a robotic hamburger-making machine the company claims can produce 400 high-quality burgers in an hour with minimal human supervision.
Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.
Source: www.investors.com
6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.
Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”
In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.
McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.
Source: www.simcoereformer.ca
“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.
More people are needed in the kitchen, he explained, to service the customers out front.
Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.
Source: www.zdnet.com
Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”
According to him, McDonald’s introduced self-service kiosks in response to increased wage demands from workers.
Source: www.investopedia.com
nice exposition of ex-ceo logic and how he is missing much of the context of the issue.
Several restaurant chains are using kiosks and other technology that allow orders to be placed more rapidly and efficiently. Kiosks are fostering fears about job losses, but in reality, kiosks are serving to reallocate labor from the front to the back of the restaurant and in some cases, add jobs.
Source: www.qsrweb.com
Good writeup. The Rensi/Puzder misinformation drives me crazy. What McD needs is to sell more stuff. Just like Paneras is now doing thanks to adding self-service, expanding their kitchen, and yes, hiring more people…it’s lazy journalism catering to the controversial.
Source: www.linkedin.com
Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi. I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.
Here’s a paradox you don’t hear much about: despite a century of creating machines to do our work for us, the proportion of adults in the US with a job has consistently gone up for the past 125 years. Why hasn’t human labor become redundant and our skills obsolete?
Source: www.ted.com
In this talk about the future of work, economist David Autor addresses the question of why there are still so many jobs and comes up with a surprising, hopeful answer.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Source: www.businessinsider.com
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.