McDonald’s Drive-Thru Outdoor LCD Failures Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020). Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this. January 31 Update See our… Read More »
Good article by Elliot Maras published last week regarding jobs and the fast food kiosk. By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their bottom lines.… Read More »
QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.
Here were the demographics
- 18-24 year olds are more than 70 percent likely to visit a restaurant if it had a kiosk option;
- 25-34 year olds are 65 percent more likely to visit;
- 45-54 year olds are 60 percent more likely; and
- 55+ year olds are 40 percent more likely.
Wendys Kiosks – Self-Order & Drive-Thru Kiosk Intro Wendys Kiosks Update – TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered. Some points covered and made by Penegor: How many kiosks installed in Wendys? 200 in… Read More »
Very nice exposition of McDonalds project by Steve Lister. This was a project to make McDonalds cool again. From LinkedIn post we saw — So what was the idea of the project? – The complete reinvention of the world’s largest Fast Food Chain, including master-planning, architecture and interior design, brand positioning, graphics, packaging, uniforms and global design standards… Read More »
very nice order kiosks in Rome centre Piazza di Spagna. 11 wall mounted 32″ kiosks installed to prevent queues. very nice
Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self order kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self order kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit… Read More »
McDonalds Kiosks Self-Service Post-COVID Distancing In Netherlands Erwin Dito Managing Director at McDonald’s Netherlands As a result of great and swift teamwork, we’ve launched our ‘test and learn prototype’ restaurant in Arnhem. It’s an important step closer to operating in the new social distancing society. The team designed safe work & dining solutions for our employees and guests, while… Read More »
Self-Service Kiosk Manufacturer Association Board of Directors 2018 The Kiosk Manufacturer Association for Self-Service leads efforts to optimize self-service engagements & outcomes with retail technology such as self-serve order kiosks. PR Newswire link. Kiosk Industry Group Association EASTLAKE, Colo., Feb. 20, 2018 /PRNewswire/ — The Kiosk Industry Association announces its Board of Directors for 2018. 17 companies serve in this capacity and… Read More »
McDonald’s this week described plans to install self-ordering kiosks and mobile ordering at its restaurants. It isn’t the only food chain turning to automation. Source: www.computerworld.com Good article using Chili’s. McDonalds in the U.S. has been a bit of a luddite but then there isn’t any usage date from Europe come to think of it. Rationale for… Read More »
Kiosk Research – Self-Service QSR Kiosks Gaining Popularity Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making… Read More »
Excerpt from TimeOut NY Taco Bell keeps ringing the bell with additional Taco Bell Cantinas set to take over New York City. The latest opening, reported earlier this week by the Commercial Observer, is located at 976 Sixth Avenue between West 35th and 36th Streets in Midtown and will be the first multi-level Taco Bell Cantina in the city.… Read More »
Excerpt from TechEU 01/31/2020 By Annie Musgrove, January 31st, 2020. Acrelec, the global leader in customer experience technology for “quick service” restaurants and retailers, has announced plans for a $223 million investment by Glory Global Solutions. The funding is subject to review by Acrelec’s employee representatives and certain competition authorities. Acrelec has developed kiosks, drive-through and self-checkouts for many of… Read More »
Excerpt from Wannado Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South. Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully… Read More »
New Sponsor Evoke Creative Kiosks We welcome Evoke as our latest KMA sponsor. Evoke works in all types of complete kiosk solutions as well as OEM standard models for people such as McDonalds. WHO WE ARE Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing… Read More »
McDonalds Kiosks — Ordering Kiosks major flaw Editors Note: We never understood why McDonalds totally avoided cash for its customers. The demographics would seem to require cash in order to serve customers. This is almost considering some users “disabled” and cannot be serviced at the kiosks and must go to the counter. Cash2Card systems tied in with biometric… Read More »
McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile… Read More »
Drive Thru Kiosk Solutions From Steve Evans and Nextep Hello all! It’s been pretty busy but I wanted to stop for a moment and congratulate the following 5 locations for their implementations of our World’s Fastest Drive Thru™ Solution: • Bennett Holdings Group – #10199 Johnstown, PA • Kristen Chandler – #68779 Midland, TX • Russell Rogers –… Read More »
Using Alexa Self-Order in QSR Nice demo of Alexa self-order integration by Pyramid Technologies. Includes employee voice command and response sequences with Alexa combined with beacon technology for locating the customer. More Pyramid Kiosk links PYRAMID COMPUTER KIOSK INGENICO AND PYRAMID ANNOUNCEMENT PYRAMID NRF 2019
Fast Food Kiosks killing jobs? Current events beg the question, but the facts say otherwise Reprinted with permission Dec. 12, 2016 | by Elliot Maras We at the Kiosk Industry Association have seen the news media running controversial headlines and opinion pieces by CEOs and ex-CEOs decrying the minimum wage increase and attributing loss of jobs to self-order.… Read More »
From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space July 30, 2019 Self-Order Kiosks McDonalds in Forbes Excerpt: In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?” The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006,… Read More »
Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience… Read More »
Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based… Read More »
Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check averages, and… Read More »
Self Order Solutions Take Center Stage at Restaurant Show Kiosks are quickly becoming an integral part of the QSR and fast-casual space. Here are some factors to consider when planning for a self-order solution by Olea Kiosks, Inc. Craig is longtime writer of technical stories and documentation for many companies. He has 25 years of experience in the… Read More »
Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source From Business Insider Aug 3, 2018 Taco Bell is installing kiosks in all of its restaurants. Hollis Johnson Taco Bell is set to install self-ordering kiosks at all locations across the… Read More »
Original article by Elliot Maras published on KioskMarketplace May 2019 The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from… Read More »
Press release from BusinessWire May 09, 2019 Self-Service Kiosks Drive Up to 40% Lift on Orders; Company Brings on New Customers AT&T Center, LSU, Museums PLAYA VISTA, Calif.–(BUSINESS WIRE)–Appetize, the modern Point of Sale (POS) and enterprise management platform, today announced strong results from its self-service kiosk technology seeing up to 40% increase in order size across its… Read More »
ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their existing… Read More »
The Canadian McDonald’s app, called My McD’s, is just the latest target for cyber criminals. Last year, they were busy stealing Aeroplan and PC Optimum rewards points from some members’ online accounts. Many of the fraudsters involved in PC Optimum cases also carried out their crimes in Quebec. Cybersecurity expert Ritesh Kotak said that in the digital era,… Read More »
Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine. In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the… Read More »
Published March 25th Yahoo News [April 1st update — McDonalds makes a second purchase. This time it is mobile software. The burger giant is making a $3.7 million minority investment in the New Zealand-based company Plexure] Excerpt The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s… Read More »
Taco Bell new “All Access” program is aimed at providing an easy connection to the brand through delivery, group ordering and self-serve ordering.
built into the counter like the original McDonald test units
Self-order kiosks in restaurants dominated reader interest in 2017 as several national foodservice chains announced kiosk deployments.
Writeup on most read stories on KMC this past year by Elliot Maras.
1. best read story in 2017 was a summary of self-serve kiosk introductions at the National Restaurant Show in Chicago.
2. The second best read story addressed disability access lawsuits, an ongoing issue that continues to dog self-service technology.
3. Redbox announced plans to add 1,500 kiosks.
The usual “we are going to launch” PRs.
KFC to launch 5,000 kiosks with facial recognition to predict customers’ orders in China. Interesting that they have partnered with Baidu (BIDU).
Subway and McDonalds of course.
I think here in December a lot of buzz for Taco Bell and YUM has been percolating. One might think they have issued an RFP…
Episode 36 of Retail Gets Real: McDonald’s franchise owner Carlos Mateos Jr. on careers at McDonald’s.
Soon after renovating his father’s first restaurant, Mateos implemented technology like a mobile app and self-service kiosks, along with more service and product offerings like a bakery and table service. With automation prompting new aspects of the business, there is a greater need for the human element. “Come spend a day with me,” Mateos says to those who think robots might replace jobs.