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SAN FRANCISCO, May 28, 2014 /PRNewswire/ –??Revel Systems, the leading iPad point of sale platform, has launched its iPad POS system for drive-through. This expands Revel Systems’ product offering for fast food and enterprise-level clients, providing them with a fu…..
Revel Systems iPad Point of Sale Launches Video Drive-Through Product
The Leader in iPad POS Expands Offering for Fast Food and Enterprise Clients
San Francisco, Calif. – May 28, 2014 – Revel Systems, the leading iPad point of sale platform, has launched its iPad POS system for drive-through. This expands Revel Systems’ product offering for fast food and enterprise-level clients, providing them with a fully integrated video chat experience with their fast tablet-based POS system.
In the years since the drive-through was first invented, it’s hardly been innovated. The user experience has always been mediocre and impersonal. In the age of the customer where customer experience trumps all, drive-throughs are next on the horizon for a radical change. The latest revolution from Revel will allow for a more human experience while maintaining accuracy and efficiency for both the merchant and customer.
The Video Drive-Through POS operates with three iPad devices, including Revel’s QSR iPad POS terminal. This enables seamless drive-through functionality and allows guests an engaging and easy way to order their food. Patrons simply pull up to an embedded iPad in the drive-through sign and order their meal by speaking to the POS operator via a video feed. Both the operator and customer can see each in the video chat window, and orders appear in the customer facing iPad display by the vehicle in split screen. When finished, the customer pulls up to the second window, where they can meet the operator in person, and pay. There will also be an option to pay and sign at the point of ordering, thus cutting drive-through wait times in half. This new innovation not only deeply personalizes and modernizes the experience, but also cuts costs down for businesses operating a drive-through.
“At Revel, we’re always thinking of ways to make our product scalable to all industries,” said Chris Ciabarra, CTO and co-founder of Revel Systems. “This drive-through offering will give fast food restaurants and enterprises the functionality they need to run their business that’s also a sleek and engaging solution. Their customers will appreciate the ability to see who they’re ordering from, as well as the simple beauty of the iPad, and employees will love the easy to use and intuitive interface. The iPad has offered us so much potential in terms of point of sale, and it’s about time we harnessed some of that potential for enterprise.”
The drive-through application works together with the Revel iPad POS, and is being offered as its own separate app. The drive-through POS requires a total of three iPads to operate–one for the client-facing video feed, one for the employee-facing feed, and another for the main iPad POS terminal. Additionally, a metal sensor detects when a car pulls up so that the system is not reliant on optical sensors alone. As opposed to traditional drive-through models, it allows for a seamless face-to-face interaction between the customer and the employee, and a clear indication of what is being ordered.