2026: The Year Self-Service Stops Being Optional
Predictions from The Industry Group For more than two decades, self-service technology advanced in cycles—touchscreens improved, hardware got cheaper, networks got faster, and operators layered efficiency gains on top of familiar models. That era is ending. 2026 is not about incremental improvement.It is about structural shifts already underway becoming unavoidable. This pillar article outlines where those shifts converge—and… Read More »