Tag Archives: player loyalty kiosk

G2E Kiosks – Olea At The Show

G2E Gaming Show 2019 – Casino Kiosks

G2E is the premier Gaming show held every year in Las Vegas.  It is a longstanding tradition for kiosk companies to be at this show. This year the G2E will be highlighting casino gaming, hospitality, player loyalty kiosks, check-in, food self order, digital signage and sports betting kiosks. Here is a preview of G2E from Olea Kiosks perspective

Here is G2E preview by GGB

Here is one of the promotional videos that will playing on one of the Olea kiosks.  The new poker mixes in other genres likes sports and more in a fantasy poker game.

Here is the current list of Olea kiosks on the floor at G2E.  Traci and Daniel will be at the show on 10/15 & 10/16.

  • Scientific Games – Booth #1116     Monte Carlo
  • SCA Gaming – Booth #1216      Milan Portrait kiosks
  • Agilysys – Booth #3800       Austin kiosks
  • JCM – Booth #4039       Franklin
  • Poker Rodeo – Booth #3418       Milan Landscape
  • Glory – not confirmed
  • Cummins Allison – not confirmed

New Product Release At G2E

Olea Kiosks Introduces The Franklin Bill Payment Kiosk

LOS ANGELES, Calif., October 10, 2019 — Olea Kiosks of Los Angeles welcomes the Franklin Bill Payment kiosk as the newest addition to its self-service line-up.  This secure and versatile kiosk is built to accept payments of any kind, anywhere.

The Franklin Bill Payment kiosk has the ability to accept and dispense dollar bills, dispense coins, check acceptance and take credit card payments.  Because it’s a modular solution, it can be customized in a number of pre-designed configurations which make it easy to deploy in situations with first to market opportunities or where time is of the essence.

This kiosk was introduced for those industries that have a high number of cash-paying customers.  “In the past, cash-handling kiosks were very costly to deploy, but with this solution, we’ve implemented some standardizations, which makes complete self-service operation attainable,” explained Frank Olea, CEO of Olea Kiosks. “The unit can be equipped with several different models of bill acceptors and dispensers to accommodate all manufacturers. In addition, we work with a suite of turnkey application providers including M3t Financial Services, Nanonation, Self-Service Networks and Dynatouch that can be integrated into the kiosk,” added Olea.

The Franklin is perfect for any cash-paying application including simple bill pay, bill breaking, ATM services, and check cashing.  With its loyalty features like club enrollment with card printing, point redemption, promotional games, TITO ticket printing for promotion vouchers, and bar code/QR code scanning for text/email promotions, it’s an ideal candidate for casinos as they can deploy the same look and feel across a variety of guest services. (if we can get the Casino page updated we can link it here)

The Franklin will be on display at the JCM Global booth 4039, at Global Gaming Expo (G2E) in Las Vegas, October 15 to 17.  Olea Kiosks can also be seen at work in a number of other booths demonstrating a range of applications including player loyalty, player games and tournaments, sports betting applications and food ordering. You can find more information here:

https://www.olea.com/events/

About Olea Kiosks:

Olea Kiosks Inc., is a Los Angeles-based self-service kiosk manufacturer in business since 1975.  Its technologically advanced, in-house manufacturing and services have made it an industry leader.

For more information, visit https://www.olea.com/.

Interested in Meeting With Olea – Send us a note

About Global Gaming Expo
Global Gaming Expo (G2E), the largest gathering of global, commercial and tribal gaming professionals in North America, showcases the latest developments in gaming technology and features new educational content that is fast-paced and actionable. Attendees will experience firsthand the new products and innovative technologies showcased on the expo floor. G2E has everything you need for your casino floor and across your entire operation—from traditional casino fare to non-gaming amenities and digital products—G2E is where business growth is accelerated.

About AGA
The American Gaming Association is the premier national trade group representing the $261 billion U.S. casino industry, which supports 1.8 million jobs nationwide. AGA members include commercial and tribal casino operators, suppliers and other entities affiliated with the gaming industry. It is the mission of the AGA to achieve sound policies and regulations consistent with casino gaming’s modern appeal and vast economic contributions.

Gaming Kiosk and Player Loyalty Kiosk – How kiosks are revolutionizing gaming

Originally published on GGB March 22, 2019.  By 

Excerpt:

Touch screen, touch points.

Kiosks sport increased influence in the gaming world. From hotel check-ins to food ordering, cash dispensing and now sports betting, these unofficial goodwill ambassadors flaunt new stature. Perhaps no other device mingles with so many revenue areas. Kiosks also have an envied parallel use in other industries: at airports, at doctor’s offices, in supermarkets. Casino patrons already embrace this technology.

What an ascent. The sector once primarily dealt funds the way gas stations replenish a car’s tank. Then its role spread to check-cashing, wayfinding, messaging and jackpot pay. Kiosks became freestanding, wall-mounted, hand-held forms of customer service, used on walls, in corners, in lobbies, or near the gaming action.

A look around the industry reveals their new creative deployment. Some extend kiosk features to a phone. Others lessen the costly check-in and check-out logjam. Food courts increasingly use them to speed delivery methods.

Kiosks also become a flashpoint in the proliferation of sports betting.


Express Train

rGuest Express Kiosk

Sometimes, fast and steady wins the race.

Kiosks reducing check-in times are invaluable, particularly to customers enduring a cross-country flight to gamble. A check-in of 30 minutes to an hour at the end of a 12-hour cross-country travel day creates a risky first impression to the gambler. A system bypassing that logjam produces a strong one.

More properties have reduced overhead and enhanced customer satisfaction by providing a kiosk.

Agilysys, the Alpharetta, Georgia-based global provider of next-generation hospitality software solutions and services, maintains an aggressive presence in the kiosk space. One of its latest introductions is rGuest Express Kiosk, designed to expedite guest service with self-service kiosk check-in, room key encoding, check-out and folios via email.

Company officials say rGuest Kiosk expedites guest service operations by enabling them to check in, encode a room key, check out and email a folio—all without having to wait in line at the front desk. The rGuest Express Kiosk is a self-service solution that integrates with both Agilysys Visual One PMS and Agilysys Lodging Management System.

  • The rGuest Express Kiosk allows guests to obtain an email copy of their folios at any time during their stay, without checking out.
  • Guests can also request that folio receipts be emailed or mailed to an address based on information captured in Visual One or LMS. Special messages, vouchers and printed instructions can be provided to guests based on management-defined criteria.
  • By automating check-in and check-out, employees concentrate on providing the guest services that help create a lasting impression.
  • Guests can also reprint room keys at any time during their stay.

Agilysys has been a leader in hospitality software for more than 40 years and continually enhances its product lineup.

In 2017, Agilysys unveiled enhancements to rGuestBuy, its groundbreaking self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand, plus enhancements for Café workflows and a new Grab N Go guest experience.

Company officials cite industry reports indicating that 63 percent of resort guests prefer kiosks as their paying vehicle for buying food.

Link to Agilysis


Kiosk Competition

Olea Monte Carlo kiosk

Olea Kiosks, based outside of Los Angeles, is a kiosk powerhouse. Its clients include Boomtown, Caesars, Chickasaw Nation, Hard Rock, Tropicana and Empire Casino/Yonkers Raceway, among others. The company has deployed hundreds of kiosks in the gaming sector for player loyalty, and works with all software partners including Scientific Games, Agilysys and IGT properties, according to Craig Keefner, its manager of kiosks.

(Olea also is a founding board member of the Kiosk Manufacturer Association and has multiple members in the Kiosk Hall of Fame.)

From a sector viewpoint, Keefner cites a bullish Frost & Sullivan report on self-service kiosk projected revenue. It climbs dependably from 2014 results through 2022 in all major worldwide regions. This analysis reflects a trend the industry covets: a steadily improving niche, especially one that lowers labor costs.

Olea forecasts robust demand in the player-loyalty realm and growth potential in the hotel check-in, food/buffet ordering kiosks and sports betting areas.

“According to a May 2017 Oxford Economics Report, legalized sports betting is projected to generate $8.4 billion in new tax revenues, create more than 200,000 new jobs and add over $22 billion to the (U.S.) GDP,” he says. “The market has an inherent ‘burst cycle’ to it with the deadline on bets. You want to convert all those would-be bettors, and you have a limited time to do it. Mobile betting terminals that can be deployed at those times would help.”

What would that look like?

“Casinos will need to be well-prepared for the influx of new customers that will be flocking to their venues in hopes of placing their first legal sports bet,” he indicates. “As a result, many casinos are finding that sports betting kiosks provide the needed automated self-service solution to handle a higher volume of sports wagers without requiring the need for additional customer service staff.”

Keefner ties projected food-service demand to rising wages and focus on more healthful and costly menu items. “Whether deployed inside or at the drive-through, our units will speed orders and improve accuracy, all the while letting operators reassign staff to more critical roles,” he says.

All of this will keep the company busy. Olea designs and builds self-service terminals. Its 2019 fleet includes a line of cash/currency transactional “standard” units. Olea has been building for the OEM channel up to now, and has begun releasing those units as standard models.

“We make both player loyalty and the hotel check-in/self-order kiosks used in non-gaming mode,” Keefner says. “Generating player loyalty cards on the spot instantly is the main function. Our units can verify credentials such as a driver’s license and print ticket stock. Dual touch-screen displays are 22 inches, and accommodate wide-screen format for the software (16:9 aspect ratio as compared to older 5:4 aspect).

There is an attractor screen to entice users and identify the purpose for the machine as well as programmable LEDs to add the Vegas or sizzle visual experience. Our Monte Carlo is our flagship unit.”

The product visually stimulates with two large displays and brilliant LED lighting. Keefner says kioskmarketplace.com named it the most innovative gaming kiosk for 2017.

Read the full article

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