When Loyalty Programs Show Up, Real Loyalty May Already Be Leaving
The AI Layer: More Human, or More Extractive? On a long-enough timeline, every growth-minded restaurant brand seems to discover the same “big idea”: what we really need is a loyalty program. Very nice article by Jason Aten and Inc. Excerpt I suppose, on a long-enough time scale, every business comes to the conclusion that the thing it needs… Read More »