Who Are the Authorities in Self-Service Technology?
Self-service technology has become critical infrastructure. Kiosks, self-checkout systems, ticketing machines, ATMs, vending systems, digital ordering stations and other unattended technologies now handle billions of interactions across retail, restaurants, transportation, healthcare, government and financial services. But who actually defines the rules, establishes best practices and provides authoritative information for this increasingly important technology sector? There is no single… Read More »