Casino Automation – Automated Cocktail Drink Dispensers

By | February 23, 2020

Reported on Vital Vegas Feb 20202 – MGM Resorts testing automated beverage dispenser in casino.  It appears to be situated in service area so it would actually be operated by employees. The bartender remains.  It’ll be awhile before conversational AI (and customer charge method) are developed. Thanks to Frank at Olea Kiosks.

smartender

While everyone involved with the roll-out of drink dispensing machines have been sworn to secrecy (suck it, NDAs), we’ve heard from several employees they’re bracing for what could be the first wave of machines replacing jobs traditionally done by humans.

It’s no wonder Las Vegas unions dug their heels in during the recent contract negotiations. One of the sticking points: Automation.

It’s clear the union knew changes were coming and did their best to ensure employees losing their jobs would at least be treated fairly. Union leaders and members have said publicly they are “legitimately worried” about touchscreen beverage ordering systems.

It turns out they had good reason to be worried.

Read the full article at Vital Vegas Feb 20202

Author: Staff Writer

Craig Keefner is the editor and author for most Kiosk Association and kiosk industry. With over 25 years in the kiosk industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.