Conversational Voice AI

Conversational Voice Order AI

While conversational AI circa May 2023 is a hot topic and a big tool in the “buzz bag” aka “we plan on doing that”, conversational voice AI has finally reached actual deployments. Estimates and projections are fine but real data is what counts. Meanwhile Google and Microsoft battle for available oxygen in the AI space (aka what’s our stock price today….). Would be great too if multiple spoken languages auto-accepted.

Recent “big” buzz includes Wendy’s planning on a pilot with Google. Google has been taking quite a hit on its AI efforts compared to Microsoft so its not surprising that they would ramp up their “sure, we’re going to do that” news. Might have a ways to go to catch to the empirical data Valyant has been collecting for a couple of years. Better late than never…

imageHOLDERS w/SapientX at NRA 2023

If interested in voice order then be sure and visit https://voiceorder.net

Queenie and Burger King video — imageHOLDERS and SapientX which will show at Tech Pavilion 6475 at NRA
Excerpt from QSR Magazine — A growing number of quick-service chains have turned to AI at the drive-thru. In 2022, Checkers & Rally’s—in partnership with Presto—became the first chain to announce a nationwide rollout of a drive-thru AI solution. CKE Restaurants, parent of Hardee’s and Carl’s Jr., is experimenting with automated voice ordering solutions Presto, OpenCity, Valyant AI across the country. In addition, Del Taco revealed at the start of 2023 that it planned to expand its drive-thru AI testing with Presto. In June 2022, it was reported that McDonald’s conducted a 24-store pilot of drive-thru voice ordering in Illinois. Accuracy was in the low 80 percent range, below the 95 percent-plus mark the brand was looking for.
Sixteen Nine (Digital Signage site) covered the press release by Google and Wendy’s completely – For that matter if you look at Google Cloud Press Corner it is nothing but AI. I think they are tired of hearing they are behind Microsoft. Will made to order voice ordering minimize digital menu boards.
Carl’s Jr. showed the video of voice ordering
New system out of Korea is outdoor dual 55s with built-in voice recognition. Autoformatting menus based on height. Pretty cool stuff. KISTI is funding.
Conversational AI Kiosk – Valyant AI & KIOSK Information Systems
AI Artificial Intelligence Conversational Chatbot Avatars by SapientX
The Virtual Assistant Search Continues – Conversational AI in Grocery
Kiosk Voice Recognition and KIosk Voice Command
ChatGPT – How and Why for Digital Signage
Hotel Check-In Kiosks HITEC
Wendy’s POS System Case Study – Touch Screen POS
So what about Amazon and Paneras?
Virtual ordering agents and Wich Wich
Disappointing or Reader Beware — QSR Magazine posted big story on tech trends coming in December 2022. Lots of big trigger phrases but zero mention of conversational AI. Ironically much of the content looks like it was written by conversational AI… — link

Resources

A good discriminating microphone designed for ambient public use is a good start
Array Microphone
2204-Accessible_Microphone_Array_Module_Brochure
Storm Array Application Notes File-1580982788
Interesting “teardown” of Google Mini listing many components
How to read microphone specifications

Carl Jr’s Video

Hotel Check-in

The guest check-in kiosk solution provides a streamlined self-service option for hotel guests, while reducing critical staffing gaps for hotel operators. It can fully integrate with a property’s PMS and door lock systems, enabling hotel operators to enhance guest experience with a seamless automated check-in option. Features include integration with Deepbrain AI Concierge system, integrated ID scanner, and facial recognition option.

Conversational AI Voice For Shopping Advice and Sprouts

New product released by Verneek — From retailsystems.org

Good conversation with Verneek, based in NYC. Their conversational AI has been deployed in supermarkets for 70+ days and getting feedback. Very impressive since dynamically generated answers are on the table and not picking from a stock stable.

The shopper scans a barcode and then conducts voice conversation with AI.

No downloading of yet another app (eliminates app-fatigue)
no typing, purely voice (but not exclusively). Women with long fingernails will like this…
Multiple conditional factors don’t scare the AI
No creepy avatar
Mobile is required but stationary shopping stations (with print) are an option (ie kiosks)
On tap is the ability to preset negative factors (e.g. never show me high sugar or high fructose for example)
Can suggest “related deals” or better deals much like Amazon does.
All in all, super-impressed with this first generation
Available and shipping. Not the usual pre-release invest in me trial balloon.
One side benefit to this is the enhancement provided to InstaCart-related picks. An employee must physically go out into the store and check stock and potential subs on a typical 5 item picklist. That eats up a ton of CPU cycles so to speak.

Note too that we have an additional demo video which is private but available on request. One of the best demos we have seen in our 30+ years we should add. [email protected] and identify yourself.

Video

Example Questions

One Quin can instantaneously answer any sophisticated question or address requests inside a given digital environment.
Inside a food shopping experience, for instance, consumers can ask:

Where can I find the healthiest dip you carry? No dairy, please! and only ratings higher than 4.

I am going vegan. Let’s add to my shopping list a high-protein snack without bad ingredients, costing under $2.

One Quin is able to provide the type of AI support that is unavailable on Amazon’s Alexa, Apple’s Siri, Google Search, or OpenAI’s ChatGPT.

About Verneek

Verneek is a deeptech AI startup in NYC. Verneek was founded in 2021 by a team of Language AI Scientists who have believed that “human language is the new machine language” for almost two decades.

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