Case Study – Courthouse Bill Payment with MEI BNR

By | May 3, 2016

A speedy way to pay your
speeding ticket

When General Payment Systems, Inc. (GPSI) made the move into courthouse payment systems, they needed a compact solution that focused on a number of criteria including efficiency and reliability.

The company found the perfect product thanks to an innovative cash recycler from Crane Payment Innovations. ‚ÄúWe were moving into the court space and ultimately we wanted to find a way for traffic tickets and fines to be paid quickly,‚ÄĚ said¬†Chris Trujillo, Operations Manager at GPSI.Fundamentally, any product also had to be able¬†to fit into a compact space, because, asMr. Trujillo states ‚Äúcourthouse lobbies are not big¬†places and kiosks are traditionally large.‚ÄĚ

The solution was the MEI BNR (Bank Note Recycler), a product with modular design and¬†flexible architecture that Trujillo describes as ‚Äėthe complete package‚Äô. The recycler is installed in a
2ft x 2ft x 6ft kiosk which accepts check, money order, credit and debit card payments, and most importantly, accepts and pays change in cash.
The MEI BNR is also suited for semi-protected outdoor environments ‚Äď which is ideal for court-houses where indoor space is at premium and lobby hours are limited.

The MEI BNR accepts notes in all USD¬†denominations and pays change in four ($1, $5,¬†$10, $20) ‚Äď in bundles of up to 15 bank notes.¬†‚ÄúCash handling is vital to our business as it‚Äôs¬†how we market ourselves,‚ÄĚ Cheri Tuccelli, VP¬†Operations, GPSI explains. ‚ÄúWe needed a quick¬†and efficient solution and with payments of
traffic and criminal fines we had the requirement¬†of needing to give change. The BNR delivered¬†on both these needs.‚ÄĚ

The MEI BNR delivers significant ROI thanks to: reductions in float, shrinkage and labor; improved machine uptime; cashback functionality, and enhanced security.

The MEI BNR was designed to provide all of the cash handling ability of a human cashier with increased security and cash management benefits. GPSI estimates that the new kiosks
are able to carry out the workload of two other units.

The speed and efficiency of the kiosk reduces queuing and results in end-user-satisfaction.

GPSI was awarded the contract for courthouses¬†across the entire state of California ‚Äď something¬†they do not believe would have been possible¬†without the MEI BNR and the support they
received from Crane Payment Innovations.

Mr Trujillo said: “Without the MEI BNR there would be no court contracts for us; it is a vital part of our kiosks. The court itself benefits in a number of ways. Firstly, there is no cost to them
for our kiosks, as we make our money from the¬†end user by charging a convenience fee. In¬†addition there is less money spent on staff,¬†more money received in the form of payments,¬†and more staff hours to do other work.‚ÄĚ

After a successful pilot where the performance of the product was well received by all, GPSI expects to triple the number of units over the next six months. “Since we have installed the
MEI BNRs, feedback has been 100% positive¬†and any minor problems were resolved quickly¬†and easily,‚ÄĚ said Mr Trujillo. ‚ÄúCustomers benefit¬†from the reduced time to take the payment.
Before we installed our kiosks, it would take¬†hours to make a payment with no other choice than to wait in line; now, customers can come¬†during their lunch break and get in and out fairly¬†quickly. We even have kiosks outdoors which¬†are accessible 24 hours a day.‚ÄĚ

In one month, the kiosks at the Kern County¬†court handled more than 2,100 transactions¬†totalling nearly $240k. Mr Trujillo said: ‚ÄúInstalling¬†the new kiosks means that court staff can be¬†assigned elsewhere, reducing queues at¬†payment windows and improving overall¬†efficiency. At Kern Superior Court, they now¬†close two hours earlier Monday to Thursday.¬†Fridays are now a half day for the same reason.¬†They have not lost any potential payments since¬†the kiosks are still available even though there¬†is no staff on duty. Throughout the county it is¬†the same story.‚ÄĚ

Thanks to the reliability, efficiency and compact size of the MEI BNR, GPSI was able to implement¬†a 24-7 solution that is delivering time and cost savings all while enhancing the customer experience.¬†It even has some folks saying ‚Äúcrime does pay.‚ÄĚ

Chris Trujillo
Operations Manager
General Payment Systems
22600 Lambert Street, Suite 707A
Lake Forest, CA 92630
(714) 460-9200

Rick Kobal
Director ‚Äď Financial Services ‚Äď North America
CPI | Crane Payment Innovations
3222 Phoenixville Pike, Suite 200
Malvern, PA 19355 USA
+1 704-907-7744
[email protected]

Case Study_BNR_Feb 2016

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Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or