The Future Today: A Look at Smart Restaurant Technology

By | April 19, 2016

Smart Restaurant Technology

Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workpsmart restaurant technologylace automation really look like?


Excerpt:  “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”

More advice and thoughts from Woycik

  • Automation of the ‘simple’ tasks like order entry and counting change provides improved speed-of-service and more value to guests
  • Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y)
  • Customer service doesn’t have to be face-to-face .
  • All guests value food quality, order accuracy, and speed of service.

Rest of the story on Foodable.

Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or