The change began last year, and is currently being rolled out across all its 1,800 U.S. restaurants—and boosts sales and traffic so much that Panera has to invest 35 more hours a week in labor for each upgraded cafe.. Source: www.fastcompany.com The core of Panera 2.0 happens in one of two places: either on the Panera app on… Read More »
Many chain restaurants have begun offering computerized kiosks and push-button ordering systems. Source: www.kansas.com In Wichita, Chili’s, Applebee’s and Abuelos are using table-side tablets and kiosks as a supplement to the wait staff. The tablets allow patrons to make requests and pay their bill at the table. They can even use them, for an extra charge, to play… Read More »
The era of the tabletop tablet at the restaurant is upon us. Source: tbo.com
+100 Panera cafes now have kiosks, including several local St. Louis Bread Co. restaurants.
National Restaurant Association Kiosk Trade Show We are at the huge National Restaurant Association show in Chicago, booth 6576 in the Tech Pavilion next to Epson and SpotOn. We can help with passes if needed. For more information or to arrange a demo/meeting at the show email [email protected] PICTURES FROM THE SHOW Google Photos – 83 photos of anything and… Read More »
From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICK SERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window.… Read More »
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.
Here were the demographics
- 18-24 year olds are more than 70 percent likely to visit a restaurant if it had a kiosk option;
- 25-34 year olds are 65 percent more likely to visit;
- 45-54 year olds are 60 percent more likely; and
- 55+ year olds are 40 percent more likely.
Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual May 2018 — The following is an excerpt from a whitepaper covering Self-Service Kiosks in Quick Service and Fast Casual. For more information contact [email protected] Contents Forward Enhanced Customer Service Improved Productivity Increased Profits Conclusion Resources Forward Recent industry news pertaining to quick-service restaurants (QSRs) and fast-casual establishments has shined… Read More »
The row of four iPads is right inside the door, across from the traditional cashier station. Customers can order from their history and favorites, customize menu items, redeem rewards and pay with credit cards, just as they can at the regular check-out.
The Panera at 3186 Northlake Boulevard doesn’t have the fast-lane kiosks yet, but it will eventually. Most stores will have four to eight kiosks, according to an article by USA Today detailing technology-based efforts Panera is making to reduce wait times.
The St. Louis-based company started rolling out its “Panera 2.0” improvements in 2014.
Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.
A Long Island, New York fast casual restaurant has found self-order kiosks improve the customer experience and boost the average ticket size.
Nice writeup on Juke Slot which is small table kiosk.