From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICKSERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window. However,… Read More »
National Restaurant Association Kiosk Trade Show We are at the huge National Restaurant Association show in Chicago, booth 6576 in the Tech Pavilion next to Epson and SpotOn. We can help with passes if needed. For more information or to arrange a demo/meeting at the show email [email protected] PICTURES FROM THE SHOW Google Photos – 83 photos of anything and… Read More »
Kiosk News Articles Couple of new articles out there mainly pointing to Labor Shortage as a prominent driver for self-order kiosks. Excerpt From Mondelez Foodservice operators may be feasting on opportunities as the pandemic retreats, but economic challenges persist. One of the toughest to swallow is the labor shortage. September was ripe with a robust harvest of hiring… Read More »
In ResTech news: Self-serve kiosks are becoming more common, but Bite takes this new restaurant technology even further with facial recognition.
Zero wait time being the target and biometrics being the bow and arrow.
Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual May 2018 — The following is an excerpt from a whitepaper covering Self-Service Kiosks in Quick Service and Fast Casual. For more information contact [email protected] Contents Forward Enhanced Customer Service Improved Productivity Increased Profits Conclusion Resources Forward Recent industry news pertaining to quick-service restaurants (QSRs) and fast-casual establishments has shined… Read More »
Samsung’s all-inclusive Kiosk available in 12 countries worldwide In Brief (well, maybe not so brief…) Writeup on LinkedIn Highlighted – contactless ordering and payment (applepay samsungpay) 24″ Inch touchscreen (apparently you touch the screen) First time we’ve seen power consumption used as a benefit First we have seen UL-certified antimicrobial and not impressed (Zinc pyrithione aka Head and… Read More »
GRUBBRR Rolling out Samsung Kiosk Update 3/4/2023 — Restaurant Spaces mostly reiterated all the same data points and added some ad hoc comments from Goodhew + a nice video of Goodhew speaking to audience. Notes below. GRUBBRR, an industry-leading provider of self-ordering technologies that are revolutionizing the way that commerce is transacted, announced today that it will be… Read More »
Cousins Subs is the latest restaurant chain to add mobile and online ordering to its menu through a partnership with remote ordering guru Olo. Fans of the Milwaukee-based sandwich company will now benefit from …
Panera Kiosk News In the new system, customers order and sit, and Panera’s servers bring their orders to them Craig Keefner‘s insight: Nice graphic of new store layout and flow for traffic. See on www.businessweek.com More Posts Panera’s chief digital officer on the future of restaurant tech Restaurant Tech Trends w/ Panera and Chipotle + NRA Preview… Read More »
From Hospitality Tech MURTECH awards 2020 – By Anna Wolfe, Senior Editor – Restaurants – 05/15/2020 A billion-dollar digital channel, the most successful limited-time offer in a brand’s history, and a platform that empowers restaurants to take charge of their businesses online: These are just three noteworthy accomplishments from the winners of Hospitality Technology’s 2020 Top Women in… Read More »
Restaurant Research Report The National Restaurant Association each year prepares a comprehensive overview of the restaurant industry and provides a look ahead. The Association’s research is considered the most authoritative source for restaurant industry sales projections and trends. It is based on analysis of the latest economic data and extensive surveys of restaurant operators and consumers. See p.… Read More »
Show To Go Update for National Restaurant Association 2021 Are you looking for restaurant kiosk technology? The Kiosk Association has restaurant kiosks, drive thru kiosks, locker kiosks, pickup kiosks and all types of digital signage kiosks. PCI and EMV technology for future-proof installations. ADA and accessibility information which extends from kiosks to your mobile ordering and website online… Read More »
All-In-One-Computers Help Taco Bell Go All Digital Nice article on restaurant kiosks and the new Taco Bell kiosks from QSR Magazine Apr 2021. Times Square comes with its own unique set of variables. The guess is Elotouch is providing the all-in-one computer with wall mount or countertop mount. Our guess is j1900 Celeron with Windows (and enhanced version… Read More »
Press release today from PRNewswire Kiosk Association Apr2021 DENVER, April 16, 2021 /PRNewswire/ — National Restaurant Association has launched Show To Go and the Kiosk Association is a participant. The online show runs through August 2021. We have eight showcases online: QSR Self-Order, Touchless Controls, Outdoor Menu Boards, ClearConnect full suite solution, Restaurant Kiosks, gigantic digital signage (LVCC), large digital signs and touchscreens. April 21 is a… Read More »
Full article on NRN May 2021 Technology Solving Restaurant Drive-Thru and Kitchen Modernization After focusing tech investments on off-premise, restaurants will look for solutions to raise convenience and lower cost of labor Highlights Modern Drive-Thru Ordering – dual drive-thru lanes alongside pickup lanes, and perhaps walkup pickup windows. At first glance, the multitude of options that elevate the… Read More »
Restaurant Show CREATE Free Full Pass Available for conference. Contact [email protected] or call 720-324-1837 Smugglers Prime Rib and Seafood want to give a big shout-out “Thank You for the Pass” , courtesy of the Kiosk Association! It has been a tough year for the industry and it’s tempting to cut back on training and CREATING new ideas, but… Read More »
State of Restaurant Industry A pretty sensible look at restaurants by Bank of America analysts in November 2021. Here BoFa link Many restaurant operators adjusted operations, added technology and trimmed expenses. The past 18 months have ushered in new options for restaurant dining, or accelerated industry trends: curbside pickup, delivery, contactless payment (card, phone or digital), alcoholic beverages… Read More »
Restaurant Tech New Frontiers The kiosk association is happy to sponsor the latest Digital Dive session. Leaders from Panera and Chipotle Mexican Grill join CREATE May 4 to talk omnichannel strategies, AI, automation, the metaverse and more Don’t miss CREATE’s May 4 Digital Dive featuring interactive discussions on what’s next in restaurant tech with leaders from Panera and… Read More »
Restaurant Technology Tradeshow Denver Big return of CREATE to Denver. The Kiosk Association is a returning sponsor (three years now) – Sponsors these year are Johnsonville, Coca-Cola, and Tyson. Supporting sponsors include Revel, Stratcache, the Kiosk Association (KMA), Keurig/Dr. Pepper and Presto to name some. Date: September 19-21, 2022 Location: Sheraton Denver Are you a restaurant executive wanting… Read More »
Restaurant Kiosk Event Press Release by Kiosk Association — DENVER, Colo., September 12, 2022 — Contact: For more information: [email protected] The return of CREATE Restaurant Technology event in downtown Denver. The Kiosk Association is a returning sponsor (three years now) – Sponsors these year are Johnsonville, Coca-Cola, and Tyson. Participants include iHop, Nations Restaurant News (NRN), Noodles, Denny’s, Wendys… Read More »
CHICAGO — September 29, 2016 — Coates, a global leader in digital merchandising software, kiosks, and digital drive-thrus, expands the reach of its world-class products with the opening of its U.S. headquarters in Chicago, which includes a fully equipped innovation lab. The new Coates Lab offers quick service restaurants (QSR), retail brands and agencies a state-of-the-art space for a hands-on, personalized experience of the future of digital merchandising. With more than 50 years of leadership in digital solutions, Coates is in a unique position to take customers from proof of concept, design and manufacturing to installation and support, to provide their customers the most engaging experience.
Coates Lab encompasses displays, kiosks, digital drive-thru solutions, beacons, facial recognition and social media powered by Switchboard, the groundbreaking, data-driven content management system (CMS) developed by Coates. Switchboard enables brands to deliver a personalized and localized one-to-one experience in-store, similar to what online retailers offer on their websites, with an online record of the buyers’ past purchase history and a personalized greeting using Coates’ Switchboard content management system.
Panera will report on its Q4 and FY 2014 earnings on Feb. 12, and the question on everyone’s mind is, “How’s that 2.0 thing going?” We sat down with Panera’s Blaine Hurst for some background and an update. Source: www.fastcasual.com Post Views: 675
The change began last year, and is currently being rolled out across all its 1,800 U.S. restaurants—and boosts sales and traffic so much that Panera has to invest 35 more hours a week in labor for each upgraded cafe.. Source: www.fastcompany.com The core of Panera 2.0 happens in one of two places: either on the Panera app on… Read More »
Many chain restaurants have begun offering computerized kiosks and push-button ordering systems. Source: www.kansas.com In Wichita, Chili’s, Applebee’s and Abuelos are using table-side tablets and kiosks as a supplement to the wait staff. The tablets allow patrons to make requests and pay their bill at the table. They can even use them, for an extra charge, to play… Read More »
The era of the tabletop tablet at the restaurant is upon us. Source: tbo.com Post Views: 595
+100 Panera cafes now have kiosks, including several local St. Louis Bread Co. restaurants.
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
QSR kiosks are big these days and the poster child might be Paneras actually though for sure McDonalds “once again into the fray” efforts bring a lot of attention (ditto for Wendy’s and others). Good quote from Olea and good article.
Here were the demographics
- 18-24 year olds are more than 70 percent likely to visit a restaurant if it had a kiosk option;
- 25-34 year olds are 65 percent more likely to visit;
- 45-54 year olds are 60 percent more likely; and
- 55+ year olds are 40 percent more likely.
The row of four iPads is right inside the door, across from the traditional cashier station. Customers can order from their history and favorites, customize menu items, redeem rewards and pay with credit cards, just as they can at the regular check-out.
The Panera at 3186 Northlake Boulevard doesn’t have the fast-lane kiosks yet, but it will eventually. Most stores will have four to eight kiosks, according to an article by USA Today detailing technology-based efforts Panera is making to reduce wait times.
The St. Louis-based company started rolling out its “Panera 2.0” improvements in 2014.
Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.
A Long Island, New York fast casual restaurant has found self-order kiosks improve the customer experience and boost the average ticket size.
Nice writeup on Juke Slot which is small table kiosk.