Category Archives: Food order kiosk

Kiosk manufacturer news from the Kiosk Association

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

Food order kiosk, Member, picks, Retail Kiosk

Reopening Guidance Restaurants – National Restaurant Association

Published by NRA April 2020 — Advice include relying on your automated ordered systems in order to maintain social distancing.

The purpose of guidance is just that, to offer you direction and provide a framework for best practices as you reopen.

But as the saying goes, the devil is in the details, and not every restaurant is the same and not every opening scenario will align. We recognize that not everyone has access to guidance, and that is where the National Restaurant Association can provide help.

Make sure your person-in-charge has an up-to-date ServSafe Food Manager certification. The Food and Drug Administration requires every facility to have a person in charge on-site during open hours and also directs that the person in charge should have a food manager certification.

Provide ServSafe food handler training for your workers. They’re your front line; educating them protects them, you and your guests.

Make technology your friend. Contactless payment systems, automated ordering systems, mobile ordering apps, website updates and simple texts can help you to communicate and conduct business with reduced need for close contact. As you begin to reopen, keep communicating with customers (your hours, menu items, reservations, etc.), and help promote your social distancing and safety efforts.

And some of the best advice comes from the Food and Drug Administration, which develops the Food Code we all rely on. Its newest guide, Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services During the COVID-19 Pandemic, was just released. You can link to it here.

As we continue to learn more about operating businesses during the COVID-19 pandemic, it’s important to share with you the most current direction and advice from the experts at FDA, the Centers for Disease Control and Prevention, the Environmental Protection Agency, and other agencies.

These documents will continue to reflect those best practices and will continue to be updated.

National-Restaurant-Association-COVID19-Reopening-Guidance-compressed

Food order kiosk, Member, picks, self-order kiosk

Self-Order Kiosk in Stuttgart Video

Self-Order in Stuttgart Video

Editors Note: shared post on LinkedIn by Graeme Derby of nice video showing self-order restaurant ordering in Stuttgart, Germany.

Graeme Derby

Graeme Derby

• Self service kiosks for retail & hospitality | Managing Director UK | Mentor at Entrepreneurial Spark
This is how to make self-service work in retail.

selfservice kiosk

pyramidcomputer
Stefano Lai
Emmas Enkel in Stuttgart is an absolutely brilliant and innovative store concept! order your groceries at the polytouch terminal. Products for daily use are easily and quickly available 24 hours a day, 7 days a week. Great job smark

! Pyramid Computer GmbH kioskinnovation selfservicekiosk selfordering designinnovation https://lnkd.in/djTQFyt

https://www.linkedin.com/posts/graemederby_emmas-enkel-der-247-store-in-stuttgart-activity-6656882156746399744-XL9m

YouTube Video Self-Order Kiosk

Food order kiosk, Member, Order Kiosk, Outdoor Kiosk, picks

In The Wild – COVID19 Use Of Kiosks For Outside Ordering

Outside Order Terminals

Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time.  The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks.

Habit burger kiosk outside

Frank Olea
Frank Olea CEO of Olea Kiosks
Mike Repetti

at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to move them outside during business hours for customers to place orders safely outside. (His idea) They even placed some hand sanitizer off to the side because it’s super easy to sanitize a finger. Mike called us earlier today and asked us to share what The Habit has done in order to show others in the industry. While not business as usual it does help for the new temporary normal. Great job Mike! Our customers rock. Hopefully more can do the same.

 

Food order kiosk, picks

Presto Offers Tabletop Kiosk For Free

Noted on Presto.com March 2020 –the Learn More link provides PDF with following information. Not sure if it is standalone kiosks or it is tabletop. Worth noting that most restaurants for next 6-10 weeks are likely closed to in-store traffic. Another site checked with Presto and was told — The free kiosks will be available for the duration of the coronavirus related restriction. Once the coronavirus restrictions are lifted, restaurants will return the kiosks to the company or make arrangements to keep them. 

At this time of national emergency, we would like to offer our Presto Kiosk product to you absolutely free. This product is designed to help you take To-Go orders while offering customers complete peace of mind by minimizing human contact.

By placing a few Presto Kiosks separated by a safe distance from each other, you can ensure that guests will not congregate in close proximity. Wipes or hand sanitizer can be placed nearby with placards encouraging guests to use them before and after interacting with the device.

Full To-Go functionality in a minimum contact environment.

Integrating seamlessly with your POS system, Presto Kiosk enables full To-Go ordering in a minimum contact environment. The product enables guests to order and pay safely without requiring any interaction with the restaurant staff–protecting the health of both. Guests can use Presto Kiosk in either of the following scenarios:

  • Order: Guests use Presto Kiosk to browse through the full menu, place orders, and make payments with no human contact. The device supports your complete To-Go menu with all modifiers, deletions, and local menus–and can be updated in real time.
  • Pay: For orders placed online or via phone, guests can use Presto Kiosk to make secure payments before picking up their orders.

Highest level of security & future-readiness.

Presto Kiosk has the highest level of payment security in the restaurant industry with EMV and P2P encryption. It supports chip & signature, chip & PIN, PIN-debit, contactless payments, mobile pay (such as Apple Pay, Samsung Pay), QR code, encrypted magnetic stripe, and gift cards. It also has a “store & forward” capability, allowing guests to pay even if the restaurant loses internet connectivity. The device can be integrated with your loyalty program, enabling guests to sign in (or enroll), earn points, and redeem rewards.

Free, rapid deployment.

We know that time is of the essence. So we are waiving all integration and deployment costs, and providing these devices to you without any contractual obligations. Our implementation teams are ready to get the Presto Kiosks up and running at your restaurants within just a few days.

If you have already deployed Presto Pay At Table devices, we can work with you to repurpose them as Presto Kiosks through an easy software update.

Interested in this offer?

If you are interested in this offer, please contact your Presto representative or email info@presto.com at your earliest convenience.

Presto Global HQ, 810 Hamilton Street, Redwood City, CA 94063 | +1.650.817.9012 | info@presto.com | www.presto.com

Minimize Human Contact. Get Free Presto To-Go Kiosks.

FREE

Coronavirus, Food order kiosk, picks

How Do Kiosks Help Restaurants Get Thru Coronavirus?

Nice writeup by QSR Magazine March 2020 — Synopsis is getting away from cashier is the biggest thing.   Sam Zietz is the CEO of Grubbrr, a leader in self-ordering kiosks. Grubbrr’s platform allows for rapid deployment of self-ordering technologies to restaurants of all sizes.  He was a prior EY Entrepreneur of the Year Award winner and his companies have appeared 8 times on the INC 500 list.  Zietz sits on the board of the Palm Beach chapter of YPO, Florida Council of 100 and the Orange Bowl Committee. szietz@grubbrr.com

Excerpt:

The recent COVID-19 pandemic has demanded dramatic changes in industries worldwide. With “social distancing” now the rallying cry of coronavirus prevention, consumers are now spending exclusively with preference for outlets that offer specific mediums for them to order without having to engage in potentially dangerous face-to-face contact.  A reflection of germ prevention efforts, customers increasingly prefer to order their food via kiosks, rather than from the cashier.

In times of panic, consumers are consistently put at ease when they are able to retain their sense of control. With kiosks, making sanitation wipes available for patrons to use is an obvious avenue of delivering said comfort, as customers are able to clean the kiosk before use to their own level of satisfaction. It’s just as easy for a restaurant to clean a kiosk with alcohol between customers themselves to simultaneously do their part to help stop the spread of the virus, as well as garner support from local patrons and even press outlets.

Full column on QSR Magazine

Amazon, Food order kiosk, picks

Cashierless Grocery Store Opens in Seattle – Amazon Store #1

amazon face detection Feb 2020 – Very complete article by CNBC including videos of new cashierless store Amazon has just opened. Amazon has been working on this since 2015. Includes produce section. You can get yourself a cup of coffee (and get charged for it).

Key Points

  • Five years in the making, the first Amazon Go Grocery store is opening Tuesday in Seattle.
  • It’s Amazon’s first full-size, cashierless grocery store, expanding the technology in its Amazon Go shops, which are more like convenience stores.
  • The store is about 10,400 square feet and stocks roughly 5,000 items, including fresh produce, meats and alcohol.
  • “We’re not trying to be Whole Foods,” Amazon’s Cameron Janes said. “We’re not trying to replace them.”

Excerpt

The online behemoth on Tuesday is opening its first, full-size, cashierless grocery store. Five years in the making, the Amazon Go Grocery is in the Capitol Hill neighborhood of Seattle, in the Amazon corporate headquarters’ backyard.

Amazon has been working on the space since 2015. At 10,400 square feet, the store at 610 E. Pike St. incorporates the same technology found in the two dozen or so Amazon Go locations. Shoppers can walk in, scan a QR code from their Amazon mobile app at a turnstile, carry or add whatever they want to their baskets throughout the store, and walk out when they are finished. Zero human interaction is required, though the store will staff a couple dozen people to help stock shelves and answer shoppers’ questions.

 

“You’re seeing a lot of big strides in [this] store,” Cameron Janes, vice president of Amazon’s physical retail division, told CNBC during a tour of the grocery store on Monday. “Produce is a big example of that.”

Read and view the complete article by CNBC including videos

Casino kiosk, Food order kiosk, picks

Casino Automation – Automated Cocktail Drink Dispensers

Reported on Vital Vegas Feb 20202 – MGM Resorts testing automated beverage dispenser in casino.  It appears to be situated in service area so it would actually be operated by employees. The bartender remains.  It’ll be awhile before conversational AI (and customer charge method) are developed. Thanks to Frank at Olea Kiosks.

smartender

While everyone involved with the roll-out of drink dispensing machines have been sworn to secrecy (suck it, NDAs), we’ve heard from several employees they’re bracing for what could be the first wave of machines replacing jobs traditionally done by humans.

It’s no wonder Las Vegas unions dug their heels in during the recent contract negotiations. One of the sticking points: Automation.

It’s clear the union knew changes were coming and did their best to ensure employees losing their jobs would at least be treated fairly. Union leaders and members have said publicly they are “legitimately worried” about touchscreen beverage ordering systems.

It turns out they had good reason to be worried.

Read the full article at Vital Vegas Feb 20202

Food order kiosk, Member, picks, Research

2019 U.S. QSR Kiosk Research Market – Mercator

Kiosk Research – Self-Service QSR Kiosks Gaining Popularity

Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making those. From US perspective Pyramid simply does not exist, even having deployed >20000 at MCD US alone. Total globally close to 40000. That’s an error most often seen by research firms NOT interviewing for consensus to check their assumptions.

No mention of Evoke or Coates for that matter. Recent news of Glory $225M investment in Acrelec is worth considering. Deployers like Appetize nada. Canada, Europe, Asia and South America are not covered. Still it is a recommended report for those who are looking to get educated on the QSR Kiosk Market.

Summary: Self-Service Kiosks Gaining QSRs’ and Consumers’ Adoption. Mercator Advisory Group research report assesses the 2019 U.S. QSR kiosk market and its future growth prospects.

Market: Self-Service Kiosks Gaining Popularity, provides insight and market analysis on the fast-growing QSR kiosk market in the United States, where ordering via self-service kiosks in quick service restaurants is gaining popularity among consumers and QSRs are adopting the technology in various configurations.

“Many consumers are becoming accustomed to order and pay with their smartphones. In-store kiosks can be a similarly satisfying experience and possibly better given their much larger screens. QSR operators also win with enhanced order accuracy and opportunity to upsell a customer’s order by suggesting additional items,” commented Raymond Pucci, Director, Merchant Services at Mercator Advisory Group, co-author of this report.

“The implementation of self-service kiosks in top quickservice restaurants stems from the digitization of the consumer merchant relationship and suggests that kiosks may be implemented as a point of purchase technology in other markets,” commented David Nelyubin, Research Analyst, at Mercator Advisory Group, the co-author of this report.

This report is 13 pages long and has 4 exhibits.

Companies mentioned in this report: Acrelec, Agilitee, AMD, Apple, Armodilo, Burger King, Chick-fil-A, Dairy Queen, Diebold Nixdorf, Dunkin’, Dunkin’ Brands, Elo Touch Solutions, First Data, Francisco Partners, Frank Mayer, Grubbrr, Ingenico, Intel, KFC, KIOSK (Posiflex), Lavu, LG, Lightspeed, lilitab, McDonald’s, Meridian, Microsoft, MobileBytes, Olea Kiosks, Oracle, Ordoup, Panasonic, Panera Bread Co., ParTech, Redyref, Revel, Samsung, ShopKeep, Square, Subway, Taco Bell, Tapit, Tillster, titbit, Toast, Touch Dynamic, TouchBistro, Verifone, Wendy’s, Yum! Brands, and Zivelo (a Verifone company).

Sample images of qsr kiosks provided in the report
Sample images of qsr kiosks provided in the report

Some of the reference links

https://www.accessintel.com/wp-content/uploads/2019/08/Brightpearl-MCM-Omnichannel-Study.pdf

https://www.restaurant.org/Downloads/PDFs/Research/research_offpremises_201910

https://www.pewresearch.org/fact-tank/2018/03/01/millennials-overtake-baby-boomers/

https://static1.squarespace.com/static/55d63b21e4b042e96ce8f926/t/5d28cc4c6032bb000138753e/1562954839032/Tillster_Self_Service_Kiosk_Index_Q3_2019.pdf

https://www.bloomberg.com/news/articles/2014-05-02/more-kiosks-fewer-cashiers-coming-soon-to-panera

https://www.panerabread.com/en-us/company/financial-reports.html

https://corporate.mcdonalds.com/content/dam/gwscorp/nfl/investor-relations-content/annualreports/McDonalds_2018_Annual_Report.pdf

https://www.psfk.com/2019/06/mcdonalds-times-square-flagship-experience.html

https://www.nrn.com/quick-service/wendy-s-banks-tech-investments

Food order kiosk, picks

Taco Bell Cantina Kiosks in Midtown

Excerpt from TimeOut NY

Taco Bell Cantina Kiosk Taco Bell keeps ringing the bell with additional Taco Bell Cantinas set to take over New York City.

The latest opening, reported earlier this week by the Commercial Observer, is located at 976 Sixth Avenue between West 35th and 36th Streets in Midtown and will be the first multi-level Taco Bell Cantina in the city. It will span two floors, where diners can feast on their chalupas and nacho fries with frozen margaritas and local beers.

Food order kiosk, picks

Dunkin’ on Demand digital kiosk – New Store Announcement Nashville

Excerpt from Wannado

Dunkin Digital Kiosk Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South.

Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully integrated digital kiosks, guests can completely control how they order by choosing to order with or without the help of a crew member. Dunkin’ has also introduced an area dedicated to mobile pickups, allowing members of the DD Perks® Rewards program who order ahead via Dunkin’s Mobile App to get in and out of the restaurant faster than ever before. For all orders placed for pickup inside the restaurant, guests will be able to track the status of their order via a new digital order status board.

AI - Artificial Intelligence, Food order kiosk, Member, picks

Mastercard Zivelo Voice Ordering with AI

Press release from Mastercard May 16, 2019 on Zivelo initiative to be shown at National Restaurant Show

Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering

Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations

PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a partnership with ZIVELO, a leader in self-service kiosk technology, to enhance the drive-in and drive-through ordering experience for quick service restaurants (QSRs) with a first-of-its-kind AI-powered voice assistant and personalized dynamic menu. Sonic Drive-In will be the first partner to pilot the new experience at selected Sonic locations in the U.S. this year. The technology will first be showcased at the National Restaurant Association Show in Chicago from May 18-21, 2019.

Upon arrival at the QSR’s drive-in or drive-through, consumers will be prompted to order from an AI-powered voice ordering assistant, which will integrate with a dynamic menu display. The menu will automatically update using a proprietary AI solution developed by Mastercard, which will allow the display to be customized either for a specific customer or for external factors such as weather, time of day, seasonality and location.

“We are excited to be partnering with ZIVELO to help QSR merchants further enhance their ordering experience to provide even more contextual interactions with their customers and ultimately allow them to get their food faster,” said Stephane Wyper, senior vice president, new commerce partnerships, Mastercard. “This builds on Mastercard’s continued focus on leveraging our payment, loyalty and analytics capabilities to innovate within the retail space alongside our merchant and technology partners.”

“We see facets of our brand, our restaurants, and AI technology converging in a way that makes for a special customer experience.  Sonic is known for a fun environment and a full menu with extensive customization options that allows guests to personalize every meal,” said Jon Dorch, vice president of integrated customer engagement. “Voice AI promises to provide carefree conversational ordering that complements the overall experience.  We anticipate AI integration will also provide opportunities to streamline repeat orders, personalize suggestions based on data, and offer rewards that are truly relevant.”

The artificial intelligence engine that powers the voice ordering experience to provide a dynamic menu was developed through Mastercard Labs and can be adapted for the needs of each specific merchant partner. The solution is built on OakOS, ZIVELO’s software operating system for public computing experiences, and relies on ZIVELO’s expertise within the self-service display industry, having successfully deployed tens of thousands of kiosks in restaurants to date. Mastercard also provides innovation support through an off-the-shelf voice AI solution for merchants that can be designed, developed and launched without significant effort, allowing them to quickly deploy the experience in-market.

“Drive-thru accounts for 70% of QSR transactions, yet the experience has remained more or less untouched by innovation,” said Healey Cypher, CEO of ZIVELO. “As customer expectation continues to move towards faster, personalized, and contextual experiences, we are excited to partner with Mastercard to bring this transformative solution to market and hopefully exceed those expectations.”

The voice ordering experience and dynamic menu solution was designed by Mastercard and ZIVELO to be flexible for each unique quick service restaurant environment. Additional partners will pilot the technology as it continues to roll out in 2019.

About Mastercard

Mastercard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MastercardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.

About Sonic

SONIC, founded in 1953, is the largest drive-in restaurant brand in the United States with more than 3,600 restaurants. SONIC is part of the Inspire Brands family of restaurants. For more information, visit SonicDriveIn.com and InspireBrands.com.

About ZIVELO

ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand, offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.

Mastercard Communications Contact:

Sarah Ely

sarah.ely@mastercard.com

914.249.6714

 

ZIVELO Communications Contact:

Mary McCauley

press@zivelo.com

877.494.8346

Food order kiosk, Member, picks

First All-Digital Restaurant In Oakland

By Jon Delano

Excerpt:

“There are 750 Moe’s Southwest Grill locations in the country. We’re going to be the first of what we’re calling all-digital Moe’s,” Mike Geiger told KDKA money editor Jon Delano on Tuesday.

All digital restaurant image
Click for full image

All-digital, meaning you order and pay for your food on an app or at a kiosk, said Geiger, who owns eight Moe’s in this region with his partner.

“With the age of the audience and the desire of less interaction and quicker service of that audience, we want to meet what our customers want,” added Geiger.

“Millennials love the kiosks because they grew up in the technological realm where they’re interacting with phones and with tablets all the time. So this is just a natural progression for them,” said David Anzia, senior vice president at Frank Mayer and Associates, a company that designs and sells kiosks to restaurants.

Anzia said both customers and restaurants like them.

“One of the biggest impacts we’ve seen with self-ordering kiosks, restaurants are seeing an uptick of 25 to 30 percent on the orders that are being placed by the customers.”

According to a survey by the National Restaurant Association, 38 percent of millennials have already ordered food via kiosk versus 18 percent of baby boomers.

Read full article at

More on Frank Mayer

Food order kiosk, Member, picks

Dennys Tablet Kiosk – Presto Selected Exclusive Pay-At-Table Technology

Denny’s Tablet Kiosk is Presto Pay-At-Table

Press Release

Presto has been selected to deploy its industry-leading pay-at-table tablets at participating Denny’s restaurants across America

Dennys tablet kiosk
Click for full size

Presto, the restaurant industry’s end-to-end front-of-house (FOH) technology platform, has been selected by Denny’s, one of America’s largest full-service family restaurant chains, as the exclusive provider of its guest-facing pay-at-table solution. The solution is designed to provide a superior guest experience, real time payments, and a range of operational benefits.

This partnership with Presto will enable Denny’s to offer their guests a powerful, next generation pay-at-table experience. It will also deliver a significant return on investment by generating additional revenue streams, faster table turns, low processing costs, and improved loyalty program enrollments leading to more repeat visits. The Presto tabletop tablets have an intuitive user interface offering other rich guest features such as consumer feedback surveys and loyalty program integration. They have a low profile and space-saving industrial design, which does not intrude upon the dining experience.

Before making this strategic decision, Denny’s conducted a thorough evaluation of Presto through pilot testing. The Presto tabletop tablets proved to be easy to use and were well received by both restaurant staff and guests. Denny’s was also able to identify and measure a variety of tangible benefits generated by Presto. These include improvements in staff efficiency, generation of a robust premium content revenue stream, and a significant increase in guest feedback via Presto’s survey feature.

“We like to empower our operators with solutions that make sense for their business,” said Dave Coltrin, Denny’s Vice President of Guest Experience & Marketing Intelligence. “Presto’s next-generation tabletop tablets present a unique, cost-effective opportunity for our operators to deliver a superior guest experience and streamline in-restaurant operations.”

Presto tabletop tablets are the most secure and support the widest range of pay-at-table options in the industry. They are also a unique platform to offer promotions, upsells, entertainment, and guest surveys — all of which can be refreshed every couple of days. Presto’s pay-at-table experience supports all the latest EMV and mobile payment technologies, including Apple Pay, Android Pay, Samsung Pay, Chip-and-PIN, Chip-and-Signature and PIN-Debit.

“We are excited to be selected by Denny’s as their exclusive pay-at-table technology partner,” said Rajat Suri, Founder and CEO of Presto. “This is a validation of the strong value offered by the Presto platform and Denny’s desire to bring the most innovative technologies to their operators.”

With Presto, Denny’s guests will also benefit from the industry’s highest standard of payment security (that includes full P2PE encryption) and the fact that they can pay at the table without giving up control of their credit or debit card. After payment, receipts can be automatically emailed for signed-in guests, saving paper and maximizing convenience.

About Denny’s

Denny’s is one of America’s largest full-service family restaurant chains, currently operating more than 1,700 franchised, licensed, and company-owned restaurants across the United States, Canada, Puerto Rico, Mexico, Philippines, New Zealand, Honduras, the United Arab Emirates, Costa Rica, Guam, Guatemala, the United Kingdom, Aruba, El Salvador, and Indonesia.

About Presto

Founded in 2008 at the Massachusetts Institute of Technology (MIT) and now based in Silicon Valley, California, Presto is transforming the age-old restaurant industry through the creation of innovative, enterprise-grade technologies. Offering the industry’s end-to-end front-of-house (FOH) technology platform, Presto enables revenue growth and profitability while enhancing guest experience. The highly customizable platform includes powerful solutions for guests (kiosk, mobile, tabletop), servers (server handheld, line buster, wearable), and managers (analytics, AI, computer vision). Presto is currently the leading provider of front-of-house technology in the industry and is used by 10 out of the top 20 restaurant chains in the U.S. including Applebee’s, Denny’s, and Outback Steakhouse.

Food order kiosk, Member, picks, QSRs

How Self-Service Solutions Drive QSR Through Improved Customer Experience

QSR Customer Experience – Customer Study Survey

Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact

  • 75% of under 30s have used self-order kiosks
  • 60% of under 45s prefer kiosks over cashier ordering
  • 75% that order online also order in-store
  • And drum roll… – Customer that create their own order 30% more – >60% leave when more than 7 customer are inline

QSR consumers have heightened digital expectations and restaurant operators struggle to keep pace. Consumers are increasingly savvy and expect a highly personalized experience, one that is consistent across channels. Each time a consumer is exposed to an improved digital experience (i.e., Amazon, Google), their expectations are reset to a new higher level. How can restaurant operators gain a QSR advantage in this digital transformation?

To better understand this growing trend, KIOSK Information Systems and Hathway developed an industry survey and white paper. Results from this survey provide insights into QSR purchasing behaviors and customer preferences that pinpoint which factors can actually improve the customer experience and help drive significant gains.

Download the full case study


Beacons, Food order kiosk, Member, picks

Radius Networks and Evoke Partner to Provide In-Store and Curbside

By integrating Evoke’s digital kiosks with Radius Networks’ customer location technologies, businesses can dramatically improve both the in-store and curbside experiences for customers and employees.

Radius Networks and Evoke Partnership

Washington, DC — Radius Networks, a leading provider for location services, and Evoke, an interactive digital technology provider, announced a partnership to help businesses across Europe provide innovative technology solutions in-store, curbside, and drive-thru. With the simple integration of Radius Networks and Evoke technologies, businesses can simplify and complete the customer journey.

“Our goal is to create a turnkey end-to-end journey for customers, meeting the needs of restaurants and retailers across the globe,” says Chief Strategy Officer Dan Estrada. “With our proprietary technologies, we can calculate the exact location of the customer throughout the entire customer journey, alerting employees at pivotal moments along the way. This automates the entire process for the customer and ensures that the order will be ready upon the customer’s arrival.”

Radius Networks builds a platform that uses machine learning to help businesses conduct location-based transactions with their customers. The platform core services include location-aware table service, curbside and in-store pickup, mobile loyalty and redemption, and mobile payment at the table. By using FlyBuy Pickup, a Radius Networks product designed to enhance the existing in-store pickup, curbside, and drive-thru experiences, restaurants and retailers can ensure they prepare the right order, for the right customer, at the right time. Through a combination of proprietary location technologies, businesses can accurately predict customer arrival time, monitor customers when they arrive on property, and pinpoint their exact location for order delivery. Additionally, restaurants and retailers can gather personalized analytics, including customer wait time, trip origination, activity metrics, and more.

For in-store customer location, customers can place their order via mobile, at the counter, or using Evoke’s self-service digital kiosks. After ordering at the kiosk or counter, the customer is invited to sit anywhere and relax as their food is prepared. When the order is ready, the Radius Networks platform pinpoints the exact location of the customer for order delivery.

Evoke works with innovative companies to design and implement digital solutions to streamline operations and increase sales. From self-ordering kiosks to interactive digital signage experiences, Evoke helps improve efficiencies for both the front and back of the house. “By leveraging the Radius Networks product suite, we can bring additional value to our customers,” says Neil Clark, Founder and CEO Evoke. “By implementing their innovative in-store and curbside solutions, restaurants and retailers will quickly see a dramatic increase in customer satisfaction and staff efficiencies.”

To learn more, visit www.radiusnetworks.com and www.evoke-creative.com.

About Radius Networks

Radius Networks is a software company that uses machine learning to help companies conduct location-based transactions with their customers. The platform core services include customer and asset location, curbside and in-store pickup, mobile loyalty and redemption, and mobile pay-at-table. Our clients include some of the world’s largest brands and span multiple markets such as restaurants, hospitality, gaming, grocery, and retail.

About Evoke

Evoke have been at the forefront of interactive digital technology since 2003 and work with some of the world’s biggest brands designing and manufacturing the latest in self-service solutions. Evoke’s highly trained production engineers work to continuously improve lean manufacturing processes and we deliver large scale rollouts of the highest quality to locations all over the world. With a culture of innovation and the best talent from around the country, Evoke has the experience and capacity needed for your digital transformation.

More Links

KMA Sponsor – Evoke Creative Kiosk Company

Kiosk maker Evoke appointed by Vue

Food order kiosk, Member, picks, self-order kiosk

Broncos, Aramark unveil technology upgrades at Empower Field at Mile High, including Apple Pay

Self Order Technology Denver

DENVER — The Denver Broncos, in conjunction with  Aramark, formally unveiled concessions improvements at Empower Field at Mile High.  They released a nice video going thru the various changes.

The key changes are to increase speed of service. In the video you can see Aramark highlighting the self-order stations from Appetize (made by Olea Kiosks).

Denver B roncos self order kiosk

“Empower Field at Mile High is constantly looking for ways to improve the fan experience, and we are confident that with Aramark as our concessionaire we can modernize how fans enjoy food and beverages at our stadium events,” Stadium General Manager, Empower Field at Mile High, Jay Roberts said. “We are also thrilled to debut several newly renovated concession stands on Sunday, which is the first step in a multi-year process to improve speed of service while also adding more variety to the menu.”

“We’re excited to expand our partnership with the Broncos and undertake this transformation of Empower Field at Mile High’s dining experience,” Jay Morrison, District Manager, Aramark’s Sports & Entertainment division, said. “We have a long, proud history of serving Denverites and, with our close ties to the community and knowledge of the local food scene, I’m confident we will deliver an innovative, dynamic and engaging food and beverage experience for everyone attending events at the stadium.”

Read the full article at Denver Broncos

 

 

 

Food order kiosk, Member, picks, self-order kiosk

Self-Order Kiosks – Forbes Article Having A Moment

From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019

Self-Order Kiosks McDonalds in Forbes

Excerpt:

In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?”

The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite kiosks’ rapid deployments in airports, grocery stores and casinos.

In technology terms, it has since been a lifetime. However, kiosks finally seem to be having their moment in the quick-service space.

Self-Order Kiosk Research

New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.

Alicia Kelso

I have covered the restaurant industry since 2010 when I was named editor of QSRweb. I later added fast casual and pizza beats to my portfolio as editorial director of foodservice media. This coverage spanned the gamut of topics that make up the foodservice space, from marketing and customer service, to the supply chain and display technology. My work has been featured in publications around the world, including NPR, Bloomberg, The Seattle Times, Crain’s Chicago, Good Morning America and Franchise Asia Magazine. I continue to serve as a contributor for many publications, including QSRweb, Food Dive, Innovation Leader and the Digital Signage Federation.

Other notes

  • Preference for self-order seems to have swung positive over last 12 months (MSN poll quoted)
  • Younger customers contributing
  • Amazon trained us
  • Subway is big example nowadays
  • Wendy’s covers 2/3rds of locations. Thinks it has a return.
  • KFC to do 5000 by 2020
  • Taco Bell doing entire chain
  • Self-service market research by Tillster says 30.8 billion

More Information McDonalds News Watch

  • Times Square McDonalds Kiosks Launched
  • Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, …
  • Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check …
  • McDonald’s & Sonic Optimizing with Self Order AI Technology2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience …
  • Tapit demonstrates unique self-ordering kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self-ordering kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform …
  • Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile …
Food order kiosk, Kiosk Newsbits, picks

Coca-Cola Digital Marketplace Launching for North America

Coca-Cola’s Marketplace Connects Customers to Leading Technologies for Every Aspect of Business to Increase Customer Revenue

NEWS PROVIDED BY

Coca-Cola North America 

ATLANTA, June 25, 2019 /PRNewswire/ — Coca-Cola North America is launching a digital marketplace this fall that connects its foodservice customers to pre-vetted, industry-best restaurant technologies with competitive pricing. The marketplace of solutions for front of house, back of house and outside of house is powered by Omnivore, a universal point-of-sale connectivity platform, that offers seamless integration into restaurants’ point-of-sale (POS) systems. The marketplace is the result of a year-long collaboration between Coca-Cola and Omnivore and one output of Coca-Cola’s investment in Omnivore, announced in late 2018.

(PRNewsfoto/Coca-Cola North America)
(PRNewsfoto/Coca-Cola North America)

Today, restaurant consumers’ expectations and use of digital technology are evolving at a record pace, creating growth opportunities for restaurants. While third-party technology companies are innovating to provide game-changing solutions for the restaurant industry, it is challenging and costly for restaurant operators to research, test, integrate and deploy the right technologies to capitalize on this growth opportunity.

Coca-Cola’s digital marketplace addresses these concerns. Experts at Coca-Cola and Omnivore have partnered to vet today’s leading foodservice technologies, taking the guesswork out of finding the best-in-class digital solutions for restaurant operators. Coca-Cola’s strategic partnership with Omnivore allows for easy and affordable integration between any of the technologies in the marketplace and a restaurants’ POS system. This seamless connection capability reduces the time, money and resources restaurants currently expend on technology integration.

The curated marketplace will include restaurant technologies to improve consumer engagement and optimize all aspects of restaurant operations, including:

  • front-of-house technologies (tableside ordering and payment, guest engagement, kiosk, digital menus);
  • back-of-house technologies (inventory, labor, analytics); and
  • outside-of-house technologies (online ordering, third-party delivery, loyalty and more).

“For 133 years, Coca-Cola has been focused on adding value beyond the beverage for our customers,” said Billy Koehler, Director of Digital & Payment Platforms for National Foodservice & On-Premise Marketing at Coca-Cola North America. “Decades ago, we provided customers with value-adds like Coca-Cola-branded cash registers and static Coca-Cola signage. In the 21st century, combining our expertise in foodservice and digital to offer tangible technology solutions provides the most value for our restaurant partners who always welcome an edge to increase their revenue. The marketplace is just one example of the digital solutions we’ll be rolling out for customers in the months to come.”

Coca-Cola and Omnivore are collaborating with today’s leading technology providers for inclusion in the marketplace, which is set to launch in September 2019. Access to the marketplace and technology integration through Omnivore is free for Coca-Cola customers. Cost to a restaurant for technologies in the marketplace will vary by technology, but more competitive rates will be available for Coca-Cola customers.

Coca-Cola has been focused on providing digital solutions for their customers the last few years. After forging a partnership in 2018, this spring Coca-Cola and Omnivore launched the Menu Management Solution (MMS) app, a single source of truth software that allows restaurants to own their digital menu content and control their brand across any digital platform.

“Our year-long collaboration with Coca-Cola and select restaurant operators has helped us validate and develop additional digital solutions that contribute to profitable growth for restaurants,” said Shane Wheatland, Chief Marketing Officer at Omnivore. “These solutions align well to consumer needs as well as common barriers experienced by restaurant operators as they digitize and build a competitive advantage for their brand. We look forward to the launch of Coca-Cola’s marketplace, and continuing to foster agile and affordable access to meaningful third-party solutions.”

Coca-Cola’s strategic partnership with Omnivore and the launch of the digital marketplace are important milestones in Coca-Cola’s long-term vision of building a digital ecosystem that connects Coca-Cola, foodservice operators and consumers. This ecosystem, which has been in planning and development over the last two years, will be fueled by proprietary technologies, analytics and tools available only for Coca-Cola customers aimed at optimizing customer business operations and driving their profit growth.

ABOUT THE COCA‑COLA COMPANY 
The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In addition to the company’s Coca-Cola brands, its portfolio includes some of the world’s most valuable beverage brands, such as AdeS plant-based beverages, Ayataka green tea, Costa coffee, Dasani waters, Del Valle juices and nectars, Fanta, Georgia coffee, Gold Peak teas and coffees, Honest Tea, innocent smoothies and juices, Minute Maid juices, Powerade sports drinks, Simply juices, smartwater, Sprite, vitaminwater and ZICO coconut water. It is constantly transforming its portfolio, from reducing sugar in its drinks to bringing innovative new products to market. It is also working to reduce its environmental impact by replenishing water and promoting recycling. With its bottling partners, it employs more than 700,000 people, helping bring economic opportunity to local communities worldwide. Learn more at Coca-Cola Journey at www.coca-colacompany.com and follow the company on Twitter, Instagram, Facebook and LinkedIn.

ABOUT OMNIVORE
Omnivore empowers restaurant brands to digitize their guest and operational experience in a meaningful and sustainable way. We deliver an end-to-end suite of solutions built on data and insights that help optimize the essential elements of the digital restaurant experience; online ordering, pay at table, 3rd party delivery, kiosk/digital menu, reservations, loyalty, inventory, labor and analytics. All of these solutions completely integrate into the restaurant POS system for operational efficiency, future agility and leveraging of data. For more information, visit Omnivore.io.

SOURCE Coca-Cola North America

Related Links

http://www.coca-colacompany.com

Food order kiosk, picks, self-order kiosk

Tapit demonstrates unique self order kiosk

Excerpt from BakeMag Jun article. Read full article

Tapit demonstrates unique self order kiosk

Self order kiosk
Courtesy of Tapit
06.11.2019
By John Unrein

 

According to an IHL Services research, 96% of adults aged 18-39 favored self-kiosks for food ordering. With Tapit, single restaurant locations or large chains can meet this demand and affordably install Selfit’s feature-rich, highly customizable and scalable technology.

“On average, Tapit self order kiosks increased each individual order by a remarkable 30% and 13% per branch,” said Eli Cohen, head of operations at New Deli restaurant chain.

Excerpt from BakeMag Jun article. Read full article

More Info on Self Order Kiosks

Self Order Kiosk Solutions Take Center Stage at Restaurant Show

QSR McDonalds Kiosk News Watch

McDonalds Kiosk Effect dominates NRA Show

Food order kiosk, Kiosk Newsbits, Member, picks

Elliot Maras Tours NRA & QSR POS Providers

Original article by Elliot Maras published on KioskMarketplace May 2019

The self-service drumbeat rattled Chicago’s McCormick Place last week as attendees swarmed exhibits promising faster customer service. This year’s National Restaurant Show showcased even more interactive kiosks (39 exhibitors) than last year’s record-breaking 36 exhibitors. Less than a third of this year’s companies (11 exhibitors) were repeats from last year, indicating the market continues to attract new interest.

Kiosk hardware and software manufacturers have heeded the call from restaurants looking to automate the customer order to deliver a more satisfying guest experience, boost sales and make more efficient use of store labor. And while established kiosk providers were once again well represented on the trade show floor, restaurant POS software companies have also entered the fray in a big way.

Once again, many of the kiosks on display integrate with other front-of-the-house and back-of-the-house touchpoints, such as online ordering, mobile ordering, loyalty rewards, customer messaging, order delivery, ingredient and nutrient content, kitchen display systems, inventory management, labor management and more. Foodservice operators have clearly recognized interactive kiosks as one part of a customer experience ecosystem rather than an isolated guest interface.

And while self-order kiosks dominated the presentations, artificial intelligence is allowing additional capabilities such as allergen lookup and guest location.

Highlights of KI Sponsors

Pyramid Computer GmbH

Pyramid Computer GmbH presented its Pyramid Location System that saves guests from having to wait in line after placing their order. The customer can order and pay at the self-order kiosk, which dispenses a puck. The customer then places the puck on the bar and chooses a seat while their order is prepared. The system will recognize their location when their order is ready, allowing a server to serve the customer accurately at their table. The system was presented in the Intel booth.

Larry Kron of Pyramid Computer GmbH demonstrates the Pyramid Location System kiosk at the Intel booth.

Zivelo LLC

Zivelo LLC presented a prototype of its X2 Slim kiosk which offers a larger screen size compared to pole-mounted tablets without taking up too much counter width. There is also an X2 Extended model that takes up the same amount of counter width but has a deeper component door to allow for additional components such as a printer.

Mike Moon presents a prototype of the X2 Slim kiosk.

 

Frank Mayer and Associates Inc.

Frank Mayer and Associates Inc. demonstrated a self-order kiosk the company designed for a food truck using KioWare POS software. The software works on Windows and Android, and features browser lockdown. The customizable and EMV-compliant kiosk was demonstrated in the ADUSA Inc.booth.

David Anzia of Frank Mayer and Associates Inc. presents a food truck self-order kiosk in the ADUSA booth.

Appetize Technologies Inc.

Appetize presented its Interact kiosk which is part of a comprehensive POS, inventory and analytics package. The company’s kiosk line includes an Android-based solution, 15- and 20-inch landscape touchscreen options, countertop and freestanding models, and support for barcode scanners, printers and payment devices.

Jeff Brown presents the Appetize Interact kiosk.

 

Highlighted companies included:

  • Acrelec Americas
  • Apex Supply Chain Technologies Inc.
  • Appetize Technologies Inc.
  • Apptizer
  • Autonetics Universe
  • Birdcall
  • Bite Kiosk
  • Buzzy Booth
  • Eflyn
  • ETouchmenu
  • Fingermark Ltd.
  • Frank Mayer and Associates Inc.
  • Howard Technology Solutions
  • Mastercard/Zivelo
  • Pyramid Computer GmbH
  • Zivelo LLC

Read entire article on KioskMarketplace

 

Food order kiosk, Kiosk Newsbits, Member, picks

Appetize POS Boosts Consumer Spend, Driving Demand for Self-Serve Kiosk

Press release from BusinessWire May 09, 2019

Self-Service Kiosks Drive Up to 40% Lift on Orders; Company Brings on New Customers AT&T Center, LSU, Museums

PLAYA VISTA, Calif.–(BUSINESS WIRE)–Appetize, the modern Point of Sale (POS) and enterprise management platform, today announced strong results from its self-service kiosk technology seeing up to 40% increase in order size across its customer base. Appetize is at the forefront of a growing industry shift toward self-service kiosks and has recently expanded its kiosk reach with new customers Louisiana State University (LSU), AT&T Center, home of the San Antonio Spurs, and SSA (Service Systems Associates), foodservice provider for the Cincinnati Museum Center and other attractions.

Self-Service Kiosks from @appetizepos Deliver Up to 40% Lift in Orders. Announces New Customers @Attcenter, @lsu and more

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Appetize’s Interact self-service platform offers embedded upsell functionality and data shows that consumers are 47% more likely to add an item on a kiosk than when asked to do so by a cashier. The company is seeing consistent results from kiosks across multiple industries, including attractions, education campuses, restaurants, and sports and entertainment facilities.

Some recent data shows customers are experiencing both an increase in order size and items per order, including:

  • AT&T Center selected Appetize to be its point of sale platform arena-wide in 2018; in 2019, it deployed self-service kiosks and has seen an 18% increase in average order size.
  • SSA (Service Systems Associates), a foodservice provider for leading cultural attractions, deployed Appetize self-service kiosks at Cincinnati Museum Center and saw a 40% adoption rate in less than six months and a 20% increase in average order size.
  • LSU deployed Appetize self-service kiosks in its arena and has seen a 16% increase in average order size and 25% more items per check at kiosks compared to terminals at point of sale counters.

“We have been working with Appetize since 2017 and recently deployed kiosks to enhance our food service and offer a more convenient and frictionless experience for our students and guests,” said Matthew LaBorde, Assistant AD from LSU. “Appetize made it extremely easy for us to deploy a self-service platform and shift toward the future of ordering at athletic events.”

“Our customers are focused on two things: guest experience and financial performance. The Appetize Interact platform offers a modern and dynamic digital experience for guests while driving increased share of wallet for the business,” said Max Roper, Co-founder and CEO at Appetize. “In the past six months, over 45% of our deployments have included self-service kiosks, and we expect this trend to continue as businesses require more automation and consumers desire a more frictionless experience.”

Designed to enhance the guest experience and increase staff productivity, Appetize’s cloud-based self-service platform, Interact, gives businesses an intuitive checkout interface with custom menu ordering and branding for both Quick Serve and Retail environments. The platform also includes a back of house management suite, real-time connectivity for fulfillment and cashless payment experience, and more.

About Appetize

Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.

Appetize Contacts

Kathryn Kelly

Appetize
kathryn.kelly@appetizeapp.com

Melissa Rossiter
Appetize
melissa.rossiter@appetizeapp.com

Editors Note:  One of the main kiosk providers for Appetize is Olea Kiosks.

cashless, Food order kiosk, Kiosk Newsbits, picks

Cashless Stores Backlash – AP News

Associated Press story published on Oil City News 5/12/2019

Editors note: There should be a way to accept cash without the usual liabilities and the usual ways. Cash for credit conversion machines for example.

By ALEXANDRA OLSON and KEN SWEET AP Business Writers

NEW YORK (AP) — Hembert Figueroa just wanted a taco.

So he was surprised to learn the dollar bills in his pocket were no good at Dos Toros Taqueria in Manhattan, one of a small but growing number of establishments across the U.S. where customers can only pay by card or smartphone.

Cash-free stores are generating a backlash among some activists and liberal-leaning policymakers who say the practice discriminates against people like Figueroa, who either lack bank accounts or rely on cash for many transactions.

Figueroa, an ironworker, had to stand to the side, holding his taco, until a sympathetic cashier helped him find another customer willing to pay for his meal with a card in exchange for cash.

“I had money and I couldn’t pay,” he said.

Read complete story published on Oil City News 5/12/2019

Food order kiosk, Kiosk Newsbits, picks

McDonalds Kiosk Free Burger Hack from Australia

Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine.

In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the burgers by $1.10—leaving enough surplus to cover the cost of a regularly priced burger at McDonald’s.

Read full post on Delish

More on McDonalds Kiosks

Drive-Thru Kiosk, Food order kiosk, picks

Drive Thru Ordering – McDonalds Goes For Dynamic Menus in Drive-Thru

Published March 25th Yahoo News

[April 1st update — McDonalds makes a second purchase. This time it is mobile software. The burger giant is making a $3.7 million minority investment in the New Zealand-based company Plexure]

Excerpt

The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s didn’t disclose a purchase price but a source close to the matter said McDonald’s plunked down in excess of $300 million for Dynamic Yield.

McDonald’s CEO Steve Easterbrook sold the acquisition as a means to be similar to the web experiences offered by Amazon, Best Buy or Walmart.

“When we reflect on the last four years, our owner/operators, our developmental licensees, and the corporation, we’ve all invested into the necessary technology to make the overall customer experience more relevant, easier, more enjoyable, with the ultimate aim for a much more personalized experience,” Easterbrook said in an internal video to employees and franchisees obtained by Yahoo Finance.

“When we get onto websites like Amazon, or Best Buy, or Walmart.com, as you place your cursor over an item and click, and it enters your shopping basket, it automatically suggests other items that are associated with that. This technology can work with the intelligent menu boards we have,” Easterbrook added.

He also thinks the technology will help ease congestion of the drive-thru at peak times, which is always a problem for McDonald’s.

 

Food order kiosk, Member, self-order kiosk

Chick-Fil-A Kiosks Installed on Campus

Full article originally published on TheAllState.com

Chick-Fil-A Now at School Campus with Self-Order Kiosks

chick-fil-a kiosk New to the nation and new to the APSU campus, Chick-fil-A order-taking kiosks were officially debuted to students on Monday, Jan. 14. The kiosks are located in the Morgan University Center food court. Lauren Fladger, Senior Leader of Chick-fil-A’s Service and Hospitality team, said “[Austin Peay] is the first college campus that Chick-fil-A has been really involved with the implementation of kiosks.”

Construction for these kiosks began in December and was completed just in time for the Spring semester. There are a total of three kiosks and customers can easily navigate the touch screens when fulfilling their orders.

The kiosks will automatically change menus depending on the time; properly formatting to breakfast, lunch and dinner options.

Upon completion, students or guests will be shown an order confirmation on the kiosk screen and receive a printed receipt. After that, customers can get into line to receive their order from Chick-fil-A’s counter.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Food order kiosk, picks, self-order kiosk

From UK and McDonalds — Dirty Touchscreens UK McDonalds – Verdict — Not So Dirty

Editors Note: We originally reported this on November 28 and continued to monitor this story from the UK to see how it developed. It originated on the tabloid website — https://metro.co.uk/ which generally publishes things that only some people on Facebook are looking to believe.

The article below came out on a tabloid and it certainly bears a closer inspection before taking it at face value.

See the subsequent No The Screens are not contaminated article on Washington Post. Thank you Washington Post!

Then there is Science Alert.

Not that screens don’t need to be cleaned. They do. And they are treated with antimicrobial treatments to ensure they stay as clean as possible.

Editors Note: It is amazing to us the number of top-tier,  presumably news organizations that felt compelled to excerpt a tabloid site and push it out to the masses though.  Maybe our current President is correct in some fashion here. They need to revisit their ethics. Being first and being the most extreme in delivery can reverse the criminal act here in our opinion.  I don’t eat at McDonalds but I do read the news.  I’d rather not read tabloids or a rehash of one.

Sad to see kiosk niche sites propagate this with no restraint.  Are they working for the self-service industry or for a buck?  Appears to be a buck…

Excerpt:  “Poo found on every McDonald’s touch screen tested.”

So says a tabloid headline that conjures an image of stool smeared on McDonald’s self-order touch screens ― you know, those giant screens that people touch just before they eat their cheeseburgers.

But the reality is far more mundane, not the public health pandemonium this headline suggests.

No, there is no poop on McDonald’s touch screens. There are, however, bacteria — a lot of them. These are the same bacteria that live in people’s gut, intestines, nose, skin, mouth, throat and, yes, stool. Some live in soil and water. The article with the aforementioned headline lists the harmful bacteria that were found on the touch screens of several McDonald’s restaurants in the London area. It notes the infections and diseases people could get from them.

Also — The McDonalds order kiosk manufacturers in the US, Canada and Rest of World are using a special hardened AntiGrafitti powder coating which is resistant against aggressive, disinfecting cleaning substances. It is unknown what kind of surface treatment is used or done by the UK manufacturer.

Maintenance and design are critical steps and even more critical when it is a multi-national deployment that involves multiple providers in the supply chain.  We would estimate as high as 7-10 kiosk manufacturers involved across the world. This incident is just some restaurants in the UK.

Here is our page on Antibacterial for reference and also see our recent post on Clean Kiosks.

These strains of bacteria are not “an active threat to human health but something to be monitored,” one of the study’s authors said in a statement.

Additional excerpt: Matewele said he did not intend to place any blame on the fast-food giant and only wanted to raise awareness, especially among people who consume food at restaurants or other public places.

“If people know about it, they can do something. … They can probably take something like an anti-bacterial cleanser,” Matewele said.

In a statement, McDonald’s said: “Our self-order screens are cleaned frequently throughout the day with a sanitizer solution. All of our restaurants also provide facilities for customers to wash their hands before eating.”

 

mcdonalds kiosk customer example

 

Traces of feces have been found on every single McDonald’s touchscreen swabbed in an investigation by metro.co.uk. Samples were taken from the new machines that have been rolled out at restaurants across the country – every one of them had coliforms.

Metro.co.uk’s study with the university’s school of human sciences involved swabs taken from eight McDonald’s restaurants. Six in London and two in Birmingham.

A McDonald’s spokesman said: ‘Our self-order screens are cleaned frequently throughout the day. All of our restaurants also provide facilities for customers to wash their hands before eating.’

Full tabloid article with pictures

More on McDonalds Kiosk Self-Order

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Food order kiosk, Member, picks, Restaurants

Restaurant News – Global Payments Acquires SICOM

Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants

ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a service (SaaS) solutions and other technologies to quick service and fast casual restaurants, as well as food service management providers, worldwide.

“The acquisition of SICOM aligns perfectly with our software-driven payments strategy and establishes Global Payments as a leader in one of the largest addressable markets we serve today”

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“The acquisition of SICOM aligns perfectly with our software-driven payments strategy and establishes Global Payments as a leader in one of the largest addressable markets we serve today,” said Jeff Sloan, Global Payments’ Chief Executive Officer. “SICOM’s technologies are highly complementary to our existing Xenial solutions, with the combination providing Global Payments’ market-leading technology solutions across the entirety of the restaurant vertical market. The transaction also allows us to expand our owned software solutions into food service management, a large addressable market globally with attractive fundamentals, while further accelerating our business mix toward technology enablement.”

Under the terms of the acquisition agreement, Global Payments will acquire SICOM in a cash transaction valued at approximately $415 million. Global Payments will finance the acquisition with its existing credit facility and cash on hand. The transaction, which is subject to customary closing conditions and regulatory approvals, is expected to close in the fourth quarter of 2018. Global Payments expects the transaction to have an immaterial impact on 2018 financial results.

About Global Payments

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to accept all payment types and operate their businesses more efficiently across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with approximately 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 31 countries throughout North America, Europe, the Asia-Pacific region and Brazil. For more information about Global Payments, our Service. Driven. Commerce brand and our technologies, please visit www.globalpaymentsinc.com.

About SICOM Systems, Inc.

SICOM Systems, Inc. is a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants, as well as food service management companies. The company offers front-of-house, middle-of-house and back-of-house solutions that are helping leading restaurant brands around the globe streamline their operations. Founded in 1987, SICOM is headquartered in Lansdale, Pa. and can be found online at www.SICOM.com.

About LLR Partners

LLR Partners is a lower middle market private equity firm committed to creating long-term value by growing our portfolio companies. LLR invests in select industries, with a focus on technology and services businesses. Founded in 1999 and with more than $3.5 billion raised across five funds, LLR is a flexible provider of capital for growth, recapitalizations and buyouts. For more information about LLR and advice for scaling growth companies, please visit www.llrpartners.com.

Forward-Looking Statements

Investors are cautioned that some of the statements we use in this release contain forward-looking statements and are made pursuant to the “safe-harbor” provisions of the Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including revenue, earnings estimates and management’s expectations regarding future events and developments, statements about the benefits of the proposed acquisition of SICOM including future financing and operating results, the combined company’s plans, objectives, expectations and intentions and other statements that are not historical facts, are forward-looking statements and are subject to significant risks and uncertainties.

Important factors that may cause actual events or results to differ materially from those anticipated by such forward-looking statements include our ability to safeguard our data; increased competition from larger companies and non-traditional competitors, our ability to update our services in a timely manner; our ability to maintain Visa and MasterCard registration and financial institution sponsorship; our reliance on financial institutions to provide clearing services in connection with our settlement activities; our potential failure to comply with card network requirements; potential systems interruptions or failures; software defects or undetected errors; increased attrition of merchants, referral partners or independent sales organizations; our ability to increase our share of existing markets and expand into new markets; a decline in the use of cards for payment generally; unanticipated increases in chargeback liability; increases in credit card network fees; change in laws, regulations or network rules or interpretations thereof; foreign currency exchange and interest rate risks; political, economic and regulatory changes in the foreign countries in which we operate; future performance, integration and conversion of acquired operations, including without limitation difficulties and delays in integrating or fully realizing cost savings and other benefits of our acquisitions at all or within the expected time period; fully realizing anticipated annual interest expense savings from refinancing our corporate debt facilities; our loss of key personnel and other risk factors presented in Item 1- Risk Factors of our Report on Form 10-K for the year ended December 31, 2017 and any subsequent SEC filings, which we advise you to review.

Additional important factors that could cause actual events or results to differ from those anticipated by our forward-looking statements or historical performance associated with the proposed acquisition of SICOM include the ability to meet closing conditions at all or on the expected terms and schedule, business disruption during the pendency of the acquisition or thereafter making it more difficult to maintain business and operational relationships, including the possibility that our announcement of the acquisition could disrupt SICOM’s relationships with financial institutions, customers, employees or other partners; and difficulties and delays in fully realizing benefits of the acquisition.

Our forward-looking statements speak only as of the date they are made and should not be relied upon as representing our plans and expectations as of any subsequent date. We undertake no obligation to revise any of these statements to reflect future circumstances or the occurrence of unanticipated events.

Contacts

Global Payments Inc.
Investor Contact:
Winnie Smith, 770-829-8478
investor.relations@globalpay.com
or
Media Contact:
Kimberly Mann, 770-829-8755
media.relations@globalpay.com

Food order kiosk, Member, picks

Self-Order – Approach Video Showing How Unique Needs Met

Approach Video Showing How Unique Needs Met by Self-Service Kiosks

kiosk frank mayer GRAFTON, WI – Recently, Frank Mayer and Associates, Inc. released a promotional video for the company’s self-service kiosk Approach, featuring why the self-order kiosk is a simple solution for businesses seeking additional convenience for customers as well as new revenue opportunities.

With multiple industries embracing the digital experience for their patrons, self-service options are becoming increasingly visible in places like quick service and fast casual restaurants, retail stores, hospitality locations, banks, dispensaries, and more.

Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences. Visit www.frankmayer.com/approach for more information about Approach.

Contact
Cheryl Lesniak, Integrated Marketing Specialist
cheryl.lesniak@frankmayer.com
(262) 834-1489

Food order kiosk, McDonalds, picks

HMSHost rolls out kiosk ordering with QikServe kiosk

HMSHost kiosk ordering in Quick Service Restaurants Roll Out

QikServe kiosk solution deployed in more than 50 highway and airport restaurants

qikserve kiosk

 BETHESDA, MD – Meeting the needs of busy travelers, global restaurateur HMSHost continues to innovate the restaurant industry with expanded service format options, offering self-order kiosks in quick service restaurants it operates in airports and highway travel plazas across North America. This modern ordering and payment amenity is now available across a variety of HMSHost quick service restaurants in over 50 airports and travel plazas and will be deployed in approximately 100 locations by the end of 2019. The innovative kiosk solution utilizes the QikServe self-service platform and is seamlessly integrated with HMSHost’s point-of-sale system.

Kiosk ordering in these restaurants serves travelers using QikServe’s enterprise platform, allowing guests to browse the menu and make selections, order, and pay via an intuitive digital interface. The ordering process also includes a range of cross-selling and up-selling options that offer guests more options to add to their meal. The kiosks have already demonstrated a typical increase in average transaction value of around 20%.

qikserve kiosk “Since deploying the QikServe kiosk solution, we have seen a significant improvement in overall guest satisfaction,” said James Schmitz, Vice President of Innovation at HMSHost. “We are confident that technology solutions like kiosk ordering are transforming the food industry. By introducing these innovations in travel venues, HMSHost is exposing people from all over the world to the technology-driven future of dining out.”

Self-order kiosks improve the guest experience for travelers by helping combat long lines and providing more flexible levels of interaction when placing an order. Guests have more time to browse the menu with kiosk ordering, often leading to the discovery of new favorites and greater sales. The platform also helps during times of high customer volume, common in travel venues.

“We are thrilled to be working with a world leader like HMSHost to revolutionize the ordering process at its restaurants across North America,” said Daniel Rodgers, Founder & CEO, QikServe. “I am delighted that we are delivering value for HMSHost while also bringing convenience to the traveler experience. This is a fantastic demonstration of how our integrated platform provides the flexibility to deliver a wide range of digital self-service experiences across the hospitality industry.”

Exposure to broad audiences will play a role in revolutionizing the restaurant industry as HMSHost continues to launch innovations like the QikServe-powered kiosks in more of its restaurants. The companies are also working together on self-service solutions beyond kiosks. These technology solutions are impacting the restaurant industry, giving guests convenient options to order exactly what they want and giving restaurants improved satisfaction levels and stronger overall results.

HMSHost Leading the Industry

HMSHost is recognized by the industry as the top provider of travel dining with awards such as 2018 Best Overall Food & Beverage Operator (for the eleventh consecutive year) by Airport Revenue News. USA Today 10Best Readers’ Choice Travel Awards recognized HMSHost’s Summer House Santa Monica at Chicago O’Hare International Airport as Best Airport Bar / Restaurant Atmosphere. HMSHost is a leader in sustainability practices which include plans to eliminate conventional plastic straw use by 2020. The company also creates original award-winning events like Airport Restaurant Month, Channel Your Inner Chef live culinary contest, and the Adrian Awards Gold winning campaigns, #HMSHostLove and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates in more than 120 airports around the globe and at more than 100 travel plazas in North America. The company has annual sales of nearly $3.3 billion and employs more than 41,000 associates worldwide. HMSHost is a part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. With sales of €4.6 billion in 2017, the group operates in 31 countries and employs over 58,000 people. It manages approximately 4,000 stores in about 1,000 locations worldwide.

Visit HMSHost.com for more information and connect with HMSHost on Facebook, Twitter and Instagram.

About QikServe

QikServe is the enterprise platform for guest self-service in hospitality. Using any channel from kiosks and tablets to web and mobile apps, hospitality operators can provide powerful in-store solutions from ordering to payment, giving guests the convenience to order and pay for their food and drinks whenever and however they want. www.qikserve.com

###

 

Case study on HMSHost’s kiosk ordering implementation: https://www.qikserve.com/hmshost-case-study 

 Download photos: https://goo.gl/VtL4Vo  

HMSHost Media Contact:

Sean Matthews

Sean.Matthews@HMSHost.com

(240) 694-4290

QikServe Media Contact:

Danny Sullivan

press@qikserve.com

+44 772 497 4255

Food order kiosk, self-order kiosk

Taco Bell Self Order Kiosks Get Inspiration From The Airlines

Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source

From Business Insider Aug 3, 2018

taco bell ordering kiosk Taco Bell is installing kiosks in all of its restaurants.

 Hollis Johnson

  • Taco Bell is set to install self-ordering kiosks at all locations across the United States by the end of 2019.
  • The fast-food chain turned to the airline industry to better understand how customers reacted when confronted with machines instead of human employees.
  • Taco Bell ‘s biggest takeaway was that airlines made a major mistake by not having employees around to help customers understand how to use kiosks — a misstep the chain plans to avoid.

Read full article on Business Insider

Food order kiosk, Kiosk Newsbits, picks

Photos: Restaurant with robot kitchen opens in Boston

Robot Kitchen Opens in Boston

BOSTON — The world’s first restaurant with a robotic kitchen that cooks complex meals has opened. Spyce’s automated kitchen has seven cooking woks able to serve up to 200 meals an hour.The Boston eatery’s menu is based on a half-dozen bowls with flavors t

Source: kpic.com

200 meals an hour is max rate.  Is average restaurant 60 customers and 20 tables. Turnover is 30 minutes?  120 customers?

Robotic Kitchen

Food order kiosk, Member, picks

Acquisition – SICOM Acquires Self-Order Point of Sale Solutions Provider NEXTEP SYSTEMS

SICOM Acquires Self-Order Point of Sale Solutions Provider NEXTEP SYSTEMS

Lansdale, PA and Troy, MI – June 12, 2018 – Nextep Systems Order Kiosk  SICOM announced today the acquisition of NEXTEP SYSTEMS, a provider of self-ordering point of sale solutions, digital signage and restaurant management software for managed food service, quick service and fast casual restaurants. NEXTEP’s lineup of self-ordering solutions includes kiosks, touchscreen drive thru systems and mobile ordering and will be added to SICOM’s Encounter™ Omni-Channel Point of Sale platform.

NEXTEP was founded by Tommy Woycik when he realized self-ordering technology could prevent people from waiting in lines at restaurants. After creating its first self-ordering solution, NEXTEP has expanded its product catalog to include a full spectrum of order management solutions on its single-platform, cloud-based architecture.

NEXTEP has also introduced several innovative technologies in the self-ordering space, including Intelligent Upsell™ for increasing check averages and facial recognition functionality that provides a personalized guest experience.

“We are truly excited to welcome NEXTEP to the SICOM family,” said Jim Flynn, CEO of SICOM. “The talented team at NEXTEP has created an impressive lineup of industry-leading and inventive self-ordering technologies, and this acquisition will allow SICOM to offer the most comprehensive omni-channel point of sale platform in the industry. We’re also excited to expand into managed food service and fast casual restaurants with a broader and proven suite of products designed specifically for these markets.”

“The team at NEXTEP has accomplished a tremendous amount since our inception in 2005,” said Tommy Woycik, President and Founder of NEXTEP. “SICOM is a perfect fit for NEXTEP, and we are excited to join a company with the same level of commitment to providing leading technology solutions to managed food service providers and quick service and fast casual restaurants. We’re confident that joining forces with SICOM will provide new opportunities for the NEXTEP team and our customers.”

ABOUT NEXTEP SYSTEMS

From Self Order Kiosks and Touchscreen Drive Thrus to mobile ordering and traditional POS terminals, the NEXTEP SYSTEMS solution empowers guests to check out faster, resulting in bigger check totals and higher sales volume. With 7 patents granted and 4 more pending, NEXTEP SYSTEMS offers the industry’s first and only 360° integrated foodservice technology platform to more than 1,500 managed food service, QSR, and fast casual customers.

ABOUT SICOM

SICOM Systems, Inc. is a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants. The company offers front-of-house solutions (Digital Menu Boards, Point of Sale and Order Confirmation Units), back-of-house solutions (Drive-Thru Director™ and Chef™ Kitchen Management), as well as above-restaurant solutions (360° Data Analytics, SEMS4 Restaurant Management and RTIconnect Restaurant Management) that are helping leading restaurant brands around the globe streamline their operations. SICOM has over 40,000 digital menu boards, 8,000+ Drive-Thru Directors and 7,000+ Chef Kitchen Management solutions in operation worldwide, while its Point of Sale systems are in more than 6,500 restaurants worldwide and it has more than 10,000 restaurants leveraging its enterprise management systems. Founded in 1987, SICOM is headquartered in Lansdale, Pa. and can be found online at www.SICOM.com.

Drive-Thru Kiosk, Food order kiosk

Wendy’s CEO on Self-Order Kiosks, Drive-Thru Kiosks & Fast Food

Self-Order Kiosks & Drive-Thru Kiosks by Wendy’s CEO

TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered.

wendys kiosks drive thru

Some points covered and made by Penegor:

  • How many kiosks installed in Wendys?  200 in 340 store owned restaurants, none in franchisees.
  • kiosk benefits — Higher average checks
  • kiosk benefits — Better customer satisfaction
  • kiosk benefits — More orders to the kitchen
  • Think about Handheld kiosks (mobile phones)
  • You can take orders faster but can you get customers out quicker? Some foods require more time and it may not fit that model.
  • kiosk benefits — 2/3 of current orders go thru the drive thru
  • 1/3 of current orders go thru store. Where does the business case warrant technology?
  • Time to think beyond the inside of the restaurant
  • What is the future drive thru experience and how does technology play into that
  • Dunkin Donuts has a Fast Pass lane for mobile orders (2nd make line). Running orders out to the car is problematic and brings in safety issues.

More Wendy’s Kiosk news

Food order kiosk, kiosk history, Self-Ordering

QSR Ordering Kiosks And Out-Of-Stock Shoes

From Pymnts.com article

QSR Ordering Kiosks Evolved From A 1980s Solution For Out-Of-Stock Shoes

QSR Kiosk As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize the concept?

“We kicked the idea around, and it got some interest,” Lappe told kioskindustry.org. “After the session, the Dean suggested I apply for a grant to see if we could make it happen.”

With just $2,500 in seed money for the project, Lappe went to work on an interface and an algorithm to power what would arguably become one of the first self-service kiosks. The device would come to have a plasma touchscreen, which was important since many people didn’t know how to use a computer at the time.

“I wanted to make it as simple as possible for people who had never used a computer before,” Lappe added. “I didn’t want it to look or feel like a computer.”

The kiosk, which was dubbed the PLATO Hotline, appeared in the University of Illinois in Urbana-Champaign’s student center only a few weeks before Lappe graduated. And it was a resounding success.

Kiosk Meets Retail

A few years after the introduction of Lappe’s kiosk, the Florsheim Shoe Company decided to bring self-service kiosks into its retail stores. Through the kiosks, customers could also view different styles on a video screen, while the machine would literally talk to customers and sell them on the features of different shoes.

Read the full story at Pymnts.com article

Food order kiosk, picks

McDonalds Kiosk – Great Falls Montana Video

McDonalds Kiosk – Great Falls Montana Video

 

mcdonalds kiosk great falls
Click image for video

Self-serve kiosks are making their debut in the fast food industry! The recently renovated 10th Ave. McDonald’s here in Great Falls has just added self-serving kiosks to their menu.  Instead of 3 places to order, there are now 8 in the newly designed restaurant.

In an effort to offer a better guest experience, McDonald’s is allowing their customers to have the opportunity of ordering everything themselves.

The staff that was once stuck behind the counter, are now making the experience more personable by helping out on the floor.

For many, the new service is great!

The good news is that these self-serving kiosks won’t be taking jobs away from the fast food industry any time soon. In fact, they’ve created some!

The new kiosks have allowed the opportunity for labor to be directed elsewhere, such as in the kitchen or helping customers on the floor.

One of these new positions is known as GEL, or Guest Experience Lead. This position is designed to help customers understand the new kiosk and order process.

It’s also important to note the new self-serving kiosks are just an option You can still order your meal the traditional way or through the drive-thru.

Overall these kiosks have drastically helped with efficiency and customer interaction.

COMMENTS

Eunice Coughlin

Eunice Coughlin Just wanted to share our recent experience with kiosks in McDonald’s. We were at a McDonald’s in Waco, TX on Easter weekend (Sunday) and people were using the kiosks. The problem was that there were not enough kitchen staff to fulfill the orders that were coming in from the kiosks and the regular order takers. People were waiting a good 10-15 minutes for their food. Hopefully, these kinks will be worked out soon. Maybe a solution: disable the kiosks when there’s not enough kitchen staff?

 

  • Craig Keefner

    Craig Keefner That may be McDonald specific. Paneras process was to first upgrade the kitchens to ensure the higher order level would be met. I haven’t seen anything from McDonalds on expanded kitchen throughput. The kiosks though are desired particularly at the “burst” point so that when the counters are busy, you can still order quickly. Obviously they have some work to do but they may see it as a good problem. Thanks Eunice!

 

  • Just now
Craig Keefner

That may be McDonald specific. Paneras process was to first upgrade the kitchens to ensure the higher order level would be met. I haven’t seen anything from McDonalds on expanded kitchen throughput. The kiosks though are desired particularly at the “burst” point so that when the counters are busy, you can still order quickly. Obviously they have some work to do but they may see it as a good problem. Thanks Eunice!

 

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