By Jon Delano November 26, 2019 at 6:04 pm and CBS Pittsburgh Excerpt: “There are 750 Moe’s Southwest Grill locations in the country. We’re going to be the first of what we’re calling all-digital Moe’s,” Mike Geiger told KDKA money editor Jon Delano on Tuesday. All-digital, meaning you order and pay for your food on an app or at… Read More »
SICOM Acquires Self-Order Point of Sale Solutions Provider NEXTEP SYSTEMS Lansdale, PA and Troy, MI – June 12, 2018 – SICOM announced today the acquisition of NEXTEP SYSTEMS, a provider of self-ordering point of sale solutions, digital signage and restaurant management software for managed food service, quick service and fast casual restaurants. NEXTEP’s lineup of self-ordering solutions includes kiosks, touchscreen drive thru… Read More »
Self-Service Restaurant Kiosks Enhance Customer Experience Frank Mayer and Associates, Inc. and GRUBBRR team with The Chicken Shack on a self-service kiosk solution program for the restaurant chain’s multiple locations. In Brief 22 Locations (west of Mississippi) Line busting the cash register lines major benefit Increased ticket averages per customer Insight Frank Mayer has been expanding its unattended… Read More »
From the Olea Blog DECEMBER 14, 2015 WIN MILLENNIALS WITH QUICKSERVE RESTAURANT KIOSKS The next game-changing technology in the quick serve restaurant (QSR) industry is Quick Serve Restaurant Kiosks. These devices are capable of increasing sales by up to 15% and significantly reducing operating costs by eliminating the need for staffing a cashier at the drive-thru window. However,… Read More »
McDonald’s Drive-Thru Outdoor LCD Failures Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020). Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this. August 2022 Update Another example… Read More »
QSR Customer Experience – Customer Study Survey Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact 75% of under 30s have used self-order kiosks 60% of under 45s prefer kiosks over cashier ordering 75% that order online also order in-store And drum roll… – Customer that create their own order 30% more… Read More »
Approach32 Self-Order Kiosk for Fast Casual Frank Mayer and Associates, Inc.’s self-ordering kiosk delivers an interactive dining experience that offers expediency and order process efficiency to both customers and store employees. GRAFTON, WI – Frank Mayer and Associates, Inc. announces the launch of Approach32, a self-service kiosk designed to meet the quick service restaurant industry’s demand for customer… Read More »
Good article by Elliot Maras published last week regarding jobs and the fast food kiosk. By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their bottom lines.… Read More »
Reported in Retail Automation June 2021 McDonalds AI Drive-Thru Ordering Violates Privacy Laws in Illinois and now headed to Court From EatThisNotThat Jun2021 – Editors Note: You could see this coming given the test being run in Illinois which has some of the strictest privacy laws. In Brief: McDonalds testing AI-powered drive-thru ordering at 10 restaurants in Illinois Voice Analysis… Read More »
One of my favorite things in the world is playing with computers. Whether building them or using them, I am as happy as can be. We computer nerds get hungry, however, and we need to fuel our bodies. Sure, some of us nerds eat healthy (Mark Wilson is a vegetarian), but fast food and caffeinated beverages are still staples… Read More »
In Panera Bread (NASDAQ:PNRA) Q4 2014 Earnings Call February 12, 2015 Ronald M. Shaich – Co-Founder, Executive Chairman and Chief Executive Officer details results. Source: seekingalpha.com One number that struck me is that 8% of all Panera sales are now conducted thru digital channel. Their Rapid Pickup has been big factor. Began with 3 in Boston, 17 in… Read More »
QikServe food order kiosk Multichannel ordering and payment leader targets growing trend for in-store self-service ordering Edinburgh, UK – March 22, 2017 – QikServe, the multichannel ordering and payment specialist, today announced that has rolled out a new solution for hospitality businesses that are looking to implement kiosk-based ordering and payment systems. The QikServe Kiosk Application is latest… Read More »
Kiosk Industry Press Release. See BusinessWire October 19, 2020 01:06 PM Eastern Daylight Time WESTMINSTER, Colo.–(BUSINESS WIRE)–Tomorrow, Tuesday the 20th at 3:30 pm EDT, the CEO of Inspire Brands Paul Brown speaks on innovation and lessons from Arby’s, Jimmy John’s, Sonic, and other Inspire Brands companies. The Kiosk Association is the session sponsor. Our mission is to inform… Read More »
Casual-dining chain’s tests tablets; burger brand tests kiosks, supplier Microsoft says Source: nrn.com Fridays’ tablet test uses new “Fridays Service Style” technology based on Windows 8.1 with Oracle’s MICROS Restaurant Enterprise Solution (RES) 5.4 on the Dell Venue mTablet E-Series mobile point-of-sale devices, the Redmond, Wash.-based software company said.
Jan. 13 — CKE Restaurants CEO Andrew Puzder discusses the company’s self-service food kiosks running Microsoft software. He speaks on “Bloomberg West.” (Source: Bloomberg) (Video) Source: www.bizjournals.com The 2015 edition of CKE and food ordering. Let’s not forget the other two iterations.
Could cashiers disappear? Source: www.businessinsider.com and now come the objections from employees. basic fear and one of the main obstacles of self service. a lot easier to ramp up for a burst of activity by turning on a machine..
HyperActive Technology has agreed to an all-stock deal that will make it part of the Acrelec Group, headquartered in St. Thibault, France.
“Acrelec’s acquisition of HyperActive Technologies advances our mission of revolutionizing the way restaurant and retail brands engage their customers,” said Jacques Mangeot, co-founder of the Acrelec Group. “Combining Acrelec’s expertise in providing interactive kiosks and digital display hardware, software and services with HyperActive’s innovative drive-thru technology will allow us to become the preeminent global provider of the most comprehensive suite of solutions.”
The self-service kiosk market is growing and will be worth more than $73 billion by 2020, according to one report. An Arcrelec customer outside the U.S. does 90 percent of all indoor orders through kiosks; Acrelec believes this trend will continue with self-ordering kiosks in the U.S.
“From what we have witnessed around the world, we are confident that Americans will embrace the self-ordering option for the convenience and personalization it provides,” said Mangeot. “From a financial perspective, restaurant operators can achieve a significant return on investment from our shared technology. All of our solutions, from drive-thru systems to indoor kiosks, are mission-critical to increasing throughput and driving sales.”
NEW YORK – The CEO of Carl’s Jr. and Hardee’s says he sees automated restaurants as the future of the industry and a solution to rising minimum wages. “I want to try it,” Andy Puzder told Business Insider.
More news from CKE owner (Hardee and others)
Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?
Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”
“Automating the ‘simple’ tasks like order entry and counting change will allow restaurants to provide improved speed-of-service and more value to their guests,” Woycik said. “Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y) and doesn’t have to be face-to-face (e.g., eatsa and drive-thru). All guests value food quality, order accuracy, and speed of service, which is what smart technology is improving.”
Rest of the story on Foodable.
Since 2012, Panera Bread has been driving growth in their restaurants and have invested in tablet kiosks (which is part of their Panera 2.0 initiative) to increase their sales and customer experience.
Nice breakdown on the positive “consequences” of expanding customer choices (aka omnichanneling if I may). In Panera’s case the increased rate of return is what counts to investors (and the Board of Directors).
More ways to order mean more orders in this case right?
A leading national restaurant chain facing growing competition and an increasingly mobile-first customer base enlisted WWT to bring their holistic customer experience solution to life.
Excerpt – Same store sales where the new technology has rolled out has increased at almost double the rate of stores not yet converted. Digital sales now make up more than 20 percent of overall business, with projected e-commerce sales of $1 billion by 2017. Mobile sales and in-store, self-service kiosks have reduced bottlenecks to provide all customers with faster service and an improved customer experience. As the company moves to increase their home delivery and catering business, we are continuing to collaborate with them to provide their customers with a personalized and seamless user experience.
Since the chain’s rollout of kiosks and other digital systems, sales are up 6.2 percent. Panera CEO Ron Shaich gives the rundown on this development.
Wrap of earnings call.
You often hear that the likes of Chipotle are destroying the likes of McDonald’s. But it’s more nuanced than that.
Customer distribution between the chains and how they are siloed and also overlap.Chipoltes and Paneras example given.
Wendy’s will make self-service ordering kiosks available to all of its franchises later this year as minimum wage hikes help market push labor costs.
6,000 plus restaurants getting selfservice kiosks. Adoption rests with the franchisees. Most have been raising prices. Most of minimum wage is phased in years from now and virtually unchanged in California.
- New York went from 9.00 to 10.50 (on way to 15)
- CA went to $10 this from $9.00
- Company owned Wendy stores number is 5% of total stores.
- Wage inflation seen at company stores is 5%
- More customers hit bottom line at 3.6% same store sales increase for last quarter
Wendy’s President Todd Penegor said, “wage pressures have been manageable both because of falling commodity prices and better operating leverage due to an increase in customer counts. Still, the company is wary about both wage hikes and a possible recovery in commodity prices and is “working so hard to find efficiencies” so it can deliver “a new QSR experience but at traditional QSR prices.”
In addition to self-order kiosks, the company is also getting ready to move beyond the testing phase with labor-saving mobile ordering and mobile payment available systemwide by the end of the year. Yum Brands and McDonald’s already have mobile ordering apps.
HUNTS POINT, N.Y., July 19, 2016 (SEND2PRESS NEWSWIRE) — Baldor Specialty Foods, the premier ingredient source for NYC’s best chefs, today announced a collaboration with Whole Foods Market’s Northeast Region that will make the company’s selection of unique culinary items available to home cooks for the first time through an in-store, digital kiosk called The Baldor Forager which will launch exclusively on July 26 in coordination with the grand opening of Whole Food Market Williamsburg. – News from Baldor Specialty Foods, Inc., issued by Send2Press Newswire
Interesting example of completely custom online food service moving into bricks and mortar?
The locking experts at Camlock Systems Ltd are proud of their long-standing relationship with Evoke Creative Ltd. Recently, Evoke has designed and manufactured self-order kiosks for the world’s largest chain of fast food restaurants. Camlock was involved in this project from the early stages. Following careful evaluation, Evoke chose the Series 31 cam lock to secure the kiosks.… Read More »
McDonald’s is simply responding to competition from other chains that have offered “enhanced burgers,” said Hilda Fahey, a company representative who was in Simcoe to help with the changeover to the new services at the Queensway East restaurant.
“We have 35 different people we didn’t have before,” Maskell said on a Wednesday afternoon while preparing for an opening that night for the new services.
More people are needed in the kitchen, he explained, to service the customers out front.
Fast-food chain McDonald’s spending $557 million to add self-order kiosk for self-service to restaurants in Germany.
72 “restaurants of the future” to launch. By end of 2019 McDonalds figures on having most of its 1400+ sites done. New gourmet burgers are making inroads and McDonalds is losing customers and share.
In the US it is estimated self-ordering kiosks in the U.S. number 600 which plans to expand that to 1,000 by years end.
Ingenico Group the global leader in seamless payment, and Datacap Systems, an integrated payments middleware provider, announced today the installation of its Pay-at-the-Table solution at Uncle Oogie’s, a New Jersey and Philadelphia-based chain of pizzerias. Using Ingenico Group’s smart terminals, Datacap’s point of sale partner, PDQ Signature Systems was able to streamline the Pay-at-the-Table implementation for Uncle Oogie’s.
Table solution include:
- Acceptance of all forms of electronic payment, including EMV chip card, magstripe and NFC/contactless, including Android Pay, Apple Pay and Samsung Pay.
- Increased profitability as a result of higher table turnover
- Reduced wait times and increased service by bringing the point of sale to the customer
- Increased customer service by reducing wait times for payment, both tableside and curbside
- Improved business efficiency by adding real-time tipping
- Ability to future-proof businesses by enabling acceptance of chip & signature and chip & PIN
Restaurants such as McDonald’s and Panera Bread are leading the charge toward automation in the quick-service food industry, which offers an important example of how the labor market is transforming.
Nice article by ZDNet. “The $15 per hour wage talks spooked a lot of fast food companies and forced them to look at ways to cut head count and augment labor costs,” said Frank Olea, CEO of Los Angeles-based kiosk manufacturer Olea Kiosks. “This technology has been available to restaurants for years, but price was high and labor was cheap. Now it’s getting to the spot where brands can see the ROI.”
Self-Order Software Solutions Come to NRA booth 6576 in Chicago and see super-economical self-order station for restaurant Acquire Digital Restaurant Software Improve quick-service restaurant efficiencies with ordering software to place orders on the go. Easily synchronize content to menu displays for a complete digital experience. Website link Self-service and digital ordering is the way of the future for quick-service restaurants. As… Read More »
Here is a personal opinion letter/piece that I wrote for rebuttal to Andy Puzder and Rensi. I was deliberately ruthless and demonstrative for effect. I also sent to the Washington Post and may send to some more. I also published as personal letter on the Kiosk industry group site.
The row of four iPads is right inside the door, across from the traditional cashier station. Customers can order from their history and favorites, customize menu items, redeem rewards and pay with credit cards, just as they can at the regular check-out.
The Panera at 3186 Northlake Boulevard doesn’t have the fast-lane kiosks yet, but it will eventually. Most stores will have four to eight kiosks, according to an article by USA Today detailing technology-based efforts Panera is making to reduce wait times.
The St. Louis-based company started rolling out its “Panera 2.0” improvements in 2014.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon.
Good point on the oversize smartphone. Writer says the units are expensive but never notes a cost. Looking at them with the Verifone “wart” I personally think they are in the B- range when it comes to design, which usually equates to cheaper.
They are gigantic touch screens that let you customize your burger with toppings like guacamole, grilled mushrooms, onions, and bacon and sauces like sriracha mayo. But the kiosks have drawbacks, like not working in the drive-thrus that provide 70% of McDonald’s revenue and being relatively expensive.