Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight Time ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a… Read More »
Excerpt from Wannado Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South. Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully… Read More »
Excerpt from TimeOut NY Taco Bell keeps ringing the bell with additional Taco Bell Cantinas set to take over New York City. The latest opening, reported earlier this week by the Commercial Observer, is located at 976 Sixth Avenue between West 35th and 36th Streets in Midtown and will be the first multi-level Taco Bell Cantina in the city.… Read More »
Kiosk Research – Self-Service QSR Kiosks Gaining Popularity Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making… Read More »
Nice writeup by QSR Magazine March 2020 — Synopsis is getting away from cashier is the biggest thing. Sam Zietz is the CEO of Grubbrr, a leader in self-ordering kiosks. Grubbrr’s platform allows for rapid deployment of self-ordering technologies to restaurants of all sizes. He was a prior EY Entrepreneur of the Year Award winner and his companies have appeared… Read More »
Noted on Presto.com March 2020 –the Learn More link provides PDF with following information. Not sure if it is standalone kiosks or it is tabletop. Worth noting that most restaurants for next 6-10 weeks are likely closed to in-store traffic. Another site checked with Presto and was told — The free kiosks will be available for the duration… Read More »
Outside Order Terminals Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time. The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks. Mike Repetti at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to… Read More »
Self-Order in Stuttgart Video Editors Note: shared post on LinkedIn by Graeme Derby of nice video showing self-order restaurant ordering in Stuttgart, Germany. Graeme Derby • Self service kiosks for retail & hospitality | Managing Director UK | Mentor at Entrepreneurial Spark This is how to make self-service work in retail. #selfservice #kiosk #pyramidcomputer Emmas Enkel in Stuttgart is… Read More »
Published by NRA April 2020 — Advice include relying on your automated ordered systems in order to maintain social distancing. The purpose of guidance is just that, to offer you direction and provide a framework for best practices as you reopen. But as the saying goes, the devil is in the details, and not every restaurant is the… Read More »
Building a Culture that Sparks Innovation Inspire has grown from what was once the Arby’s brand to a family of five distinct restaurant brands and nearly $15 billion in system sales – making it the 5th largest restaurant company in the U.S. But it wasn’t all just M&A and new store development driving growth – the company’s culture… Read More »
Introduction Daddy’s Chicken Shack, founded by Pace Webb and Chris Georgalas in 2017, is a fried chicken QSR restaurant located in Old Pasadena, California that features American southern flavor with a hint of Asian cuisine. Daddy’s prides themselves on hormone-free, antibiotic-free and free range chicken. Daddy’s also has a booth every sunday at the Smorgasburg open-air food market.… Read More »
McDonald’s Drive-Thru Outdoor LCD Failures Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020). Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this. January 31 Update See our… Read More »
Minimum Wage Kiosks and Kiosk Self-Order From Marketwatch an article referencing new study on Minimum Wage impacts — nice article from Marketwatch looking at the results from 2021 Princeton study on the effects of raising minimum wage. The usual most vocal critics are people like Andy Puzder back in the day that he ran Carl Jrs. Labor costs… Read More »
Payment Trends and Insights – Kiosk Industry Writeup by Appetize on the five payment trends to look for in 2021 There’s a silver lining to the unpredictability we experienced last year: 2020 accelerated the growth and advancement of the current payments landscape. In fact, the way operators set up their payment systems now will truly be a testament… Read More »
BigHospitality article Feb 2021 — Self-Service and following lead of QSRs article Excerpts from: Says QSR sector has been quickest but that is not true. QSRs always toyed with the idea with most of them watching McDonalds experiment while patient check-in and ticketing at Disney went right ahead. Kiosks for self-order in Vita Mojo Pyramid Computer makes the… Read More »
Learn about efficiency and convenience in the QSR industry by Intel Corporation with self-service kiosks by Pyramid Computer GmbH showcasing technology frontrunner Hesburger. Blog Link Kiosks: automatic for the people 05-Feb-2021 By BigHospitality Self-Self-serve kiosks have become a regular sight in fast QSR operations as restaurant groups awaken to their benefits – and the Coronavirus pandemic has only served to expedite their uptake… Read More »
McDonald’s Kiosks Listening Post and Drive-Thru Update New pictures of unit in the UK (made by Evoke Creative). Evoke has installed around 3000 devices over the past 12 months, providing the listening post system and the order confirmation screens at the drive-thru window. Here are pics of new Costa Coffee Evoke Profile Here is a look at… Read More »
Original article (in German) Mar2021 McDonald’s Using LG High Brightness The almost 1,000 McDonalds restaurants with McDrive in Germany will be equipped with LG High Brightness Displays by the end of the year. Almost all drive-thru locations receive the new wind- and weatherproof, sunlight-compatible digital signage displays. March 17, 2021 by Florian Rotberg In total, more than 4,000 LG full outdoor… Read More »
Show To Go Update for National Restaurant Association 2021 Are you looking for restaurant kiosk technology? The Kiosk Association has restaurant kiosks, drive thru kiosks, locker kiosks, pickup kiosks and all types of digital signage kiosks. PCI and EMV technology for future-proof installations. ADA and accessibility information which extends from kiosks to your mobile ordering and website online… Read More »
McDonald’s announcement that it is rolling out touch screen kiosks to facilitate ordering in all locations has provoked various reactions; here’s what we think:
Good blog writeup on what it means for industry given McDonalds weight behind new touchscreen ordering mechanisms.
The row of four iPads is right inside the door, across from the traditional cashier station. Customers can order from their history and favorites, customize menu items, redeem rewards and pay with credit cards, just as they can at the regular check-out.
The Panera at 3186 Northlake Boulevard doesn’t have the fast-lane kiosks yet, but it will eventually. Most stores will have four to eight kiosks, according to an article by USA Today detailing technology-based efforts Panera is making to reduce wait times.
The St. Louis-based company started rolling out its “Panera 2.0” improvements in 2014.
Caught in the Wild – Subway Drive Thru Kiosk Steve Evans Account Manager for the World’s Fastest Drive Thru™ Kiosk Solution at NEXTEP SYSTEMS Hello folks! Please help me congratulate Tara Hill and her staff for her implementation of our World’s Fastest Drive Thru™ Solution at her brand new Fresh Forward SUBWAY® Restaurant located in Lower Sackville, Nova… Read More »
McDonalds Kiosks “Next” Concept for Hong Kong Full article on Seeking Alpha Excerpts and photos Upon entering one is directed to ordering kiosks or to registers. While one may order regular items from the kiosks the benefit is to secure the waiter service and a lit numbered disc, (used at other quick served restaurants). The benefit is to… Read More »
This may be a smartphone age, but our lives are becoming a series of kiosk stops, from ATMs and supermarket checkouts to airlines and gas stations. And now, increasingly, there’s the fast-food kiosk. Kiosks have one main purpose: to save time. And an industry that dubs itself “quick service” has zero choice but to pay serious attention to any device that espouses to shave seconds—if not minutes—off each order. That might explain why such familiar names as McDonald’s and Panera Bread are spending millions of dollars to roll out touch-screen kiosks in stores.
For Panera, it’s all about giving consumers digital ordering choices.
Then there’s that 500-pound gorilla in the room: Aren’t kiosks really about cutting back on labor costs? “How much labor can we remove from the service package until customers finally decide that self service means no service?” Muller asks.
Hurst insists this is not at all the case at Panera. In fact, he says, Panera locations that have kiosks typically spend more on labor costs than those without them.
On the whole, customers mostly love touch-screen kiosks, Hurst says, adding that “the kiosk is basically an iPad.”
Which is why Millennials, in particular, can’t keep their mitts off of them. “Kiosks are a way for us to be even more isolated from random human contact,” Muller says.
Nice write up on kiosks versus tablets in the QSR ordering space.
When it comes to mobile apps vs. kiosks in the restaurant field, here’s why some experts give the edge to using a self-service ordering device over a mobile app:
Good article by Elliot Maras published last week regarding jobs and the fast food kiosk. By now you’ve already heard it — the introduction of self-order restaurant kiosks is raising fears that kiosks are killing jobs. News media outlets and websites are perpetuating the story that restaurants want to replace workers with kiosks to protect their bottom lines.… Read More »
Kiosk Industry Press Release. See BusinessWire October 19, 2020 01:06 PM Eastern Daylight Time WESTMINSTER, Colo.–(BUSINESS WIRE)–Tomorrow, Tuesday the 20th at 3:30 pm EDT, the CEO of Inspire Brands Paul Brown speaks on innovation and lessons from Arby’s, Jimmy John’s, Sonic, and other Inspire Brands companies. The Kiosk Association is the session sponsor. Our mission is to inform… Read More »
Kiosk Association Sponsors MUFSO Paul Brown, Inspire Brands Innovation Session Press Release on Business Wire October 19, 2020 01:06 PM Eastern Daylight Time WESTMINSTER, Colo.–(BUSINESS WIRE)–Tomorrow, Tuesday the 20th at 3:30 pm EDT, the CEO of Inspire Brands Paul Brown speaks on innovation and lessons from Arby’s, Jimmy John’s, Sonic, and other Inspire Brands companies. The Kiosk Association… Read More »
HUNTS POINT, N.Y., July 19, 2016 (SEND2PRESS NEWSWIRE) — Baldor Specialty Foods, the premier ingredient source for NYC’s best chefs, today announced a collaboration with Whole Foods Market’s Northeast Region that will make the company’s selection of unique culinary items available to home cooks for the first time through an in-store, digital kiosk called The Baldor Forager which will launch exclusively on July 26 in coordination with the grand opening of Whole Food Market Williamsburg. – News from Baldor Specialty Foods, Inc., issued by Send2Press Newswire
Interesting example of completely custom online food service moving into bricks and mortar?
Wendys Kiosks – Self-Order & Drive-Thru Kiosk Intro Wendys Kiosks Update – TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered. Some points covered and made by Penegor: How many kiosks installed in Wendys? 200 in… Read More »
Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self order kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self order kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit… Read More »
Feb 2020 – Very complete article by CNBC including videos of new cashierless store Amazon has just opened. Amazon has been working on this since 2015. Includes produce section. You can get yourself a cup of coffee (and get charged for it). Key Points Five years in the making, the first Amazon Go Grocery store is opening Tuesday… Read More »
Reported on Vital Vegas Feb 20202 – MGM Resorts testing automated beverage dispenser in casino. It appears to be situated in service area so it would actually be operated by employees. The bartender remains. It’ll be awhile before conversational AI (and customer charge method) are developed. Thanks to Frank at Olea Kiosks. While everyone involved with the roll-out of… Read More »
QSR Customer Experience – Customer Study Survey Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact 75% of under 30s have used self-order kiosks 60% of under 45s prefer kiosks over cashier ordering 75% that order online also order in-store And drum roll… – Customer that create their own order 30% more… Read More »
Press release from Mastercard May 16, 2019 on Zivelo initiative to be shown at National Restaurant Show Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a… Read More »