Category Archives: Food order kiosk

Kiosk manufacturer news from the Kiosk Association

Kiosk Industry is the news engine for the Kiosk Manufacturer Association or KMA which is a global, cause-based, not-for-profit organization focused on better self-service for customers and employees through kiosks and information technology (IT). Kiosk Industry Association leads efforts to optimize self-service engagements and engagement outcomes using information technology such as kiosks.

Restaurant News – Global Payments Acquires SICOM

Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants September 27, 2018 04:05 PM Eastern Daylight Time ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a… Read More »

Dunkin’ on Demand digital kiosk – New Store Announcement Nashville

Excerpt from Wannado Dunkin’ announced it will host a grand opening celebration on Tuesday, February 4 to unveil its newest Next Generation Store in Nashville located at 400 21st Avenue South. Attendees will get a glimpse at the store’s new modern design and in-store innovations, including a cold beverage tap system and Dunkin’ on Demand digital kiosk. With fully… Read More »

2019 U.S. QSR Kiosk Research Market – Mercator

Kiosk Research – Self-Service QSR Kiosks Gaining Popularity Editors Note: Short and concise report on QSR Kiosk market. Nothing on drive-thru kiosks. Quite a few players not included (maybe next time). Example would be reference to McDonalds Times Square Flagship project (see CNBC writeup we published back in May 2019). That is Pyramid Computer out of Germany making… Read More »

In The Wild – COVID19 Use Of Kiosks For Outside Ordering

Outside Order Terminals Editor Note: Nice note on LinkedIn on using countertop kiosks for outside ordering during COVID-19 shelter time.  The example below is from Habit Burger who is using countertop kiosks from Olea Kiosks. Mike Repetti at The Habit Burger Grill is a genius! Because he chose to deploy our Austin model kiosks he was able to… Read More »

Self-Order Kiosk in Stuttgart Video

Self-Order in Stuttgart Video Editors Note: shared post on LinkedIn by Graeme Derby of nice video showing self-order restaurant ordering in Stuttgart, Germany. Graeme Derby • Self service kiosks for retail & hospitality | Managing Director UK | Mentor at Entrepreneurial Spark This is how to make self-service work in retail. #selfservice #kiosk #pyramidcomputer Emmas Enkel in Stuttgart is… Read More »

Contactless Payment Using Facial Recognition Self-Order Kiosks Case Study – Daddy’s Chicken Shack QSR Restaurant

Introduction Daddy’s Chicken Shack, founded by Pace Webb and Chris Georgalas in 2017, is a fried chicken QSR restaurant located in Old Pasadena, California that features American southern flavor with a hint of Asian cuisine. Daddy’s prides themselves on hormone-free, antibiotic-free and free range chicken. Daddy’s also has a booth every sunday at the Smorgasburg open-air food market.… Read More »

Reverse Case Study – Outdoor Drive-thru Menuboards at McDonalds Go Isotropic (or Did it?)

McDonald’s Drive-Thru Outdoor LCD Failures Worth noting the noting of this isotropic screen failure at McDonalds Drive-Thru in California (Sep2020).  Further investigation points to a Samsung OH55F, which given the specifications, is surprising. Our guess is the vendor supplying these is Coates and we have sent a query to them asking about this. January 31 Update See our… Read More »

Minimum Wage Kiosk Fast Food Impact Restaurants & Hospitality and Results Last Five Years McDonalds

Minimum Wage Kiosks and Kiosk Self-Order From Marketwatch an article referencing new study on Minimum Wage impacts  — nice article from Marketwatch looking at the results from 2021 Princeton study on the effects of raising minimum wage. The usual most vocal critics are people like Andy Puzder back in the day that he ran Carl Jrs.  Labor costs… Read More »

Five Payment Trends in 2021 – Appetize Technologies

Payment Trends and Insights – Kiosk Industry Writeup by Appetize on the five payment trends to look for in 2021 There’s a silver lining to the unpredictability we experienced last year: 2020 accelerated the growth and advancement of the current payments landscape. In fact, the way operators set up their payment systems now will truly be a testament… Read More »

Order and Pay Fast Food – McDonalds Self-Order and More

BigHospitality article Feb 2021 — Self-Service and following lead of QSRs article Excerpts from: Says QSR sector has been quickest but that is not true.  QSRs always toyed with the idea with most of them watching McDonalds experiment while patient check-in and ticketing at Disney went right ahead. Kiosks for self-order in Vita Mojo Pyramid Computer makes the… Read More »

QSR by Pyramid Computer and Intel Showcase

  Learn about efficiency and convenience in the QSR industry by Intel Corporation with self-service kiosks by Pyramid Computer GmbH showcasing technology frontrunner Hesburger. Blog Link  Kiosks: automatic for the people 05-Feb-2021 By BigHospitality Self-Self-serve kiosks have become a regular sight in fast QSR operations as restaurant groups awaken to their benefits – and the Coronavirus pandemic has only served to expedite their uptake… Read More »

McDrive McDonald’s Drive Thru High Brights in Germany

Original article (in German) Mar2021 McDonald’s Using LG High Brightness The almost 1,000 McDonalds restaurants with McDrive in Germany will be equipped with LG High Brightness Displays by the end of the year. Almost all drive-thru locations receive the new wind- and weatherproof, sunlight-compatible digital signage displays. March 17, 2021 by Florian Rotberg In total, more than 4,000 LG full outdoor… Read More »

Restaurant Kiosk – National Restaurant Association Show To Go 2021

Show To Go Update for National Restaurant Association 2021 Are you looking for restaurant kiosk technology?  The Kiosk Association has restaurant kiosks, drive thru kiosks, locker kiosks, pickup kiosks and all types of digital signage kiosks. PCI and EMV technology for future-proof installations. ADA and accessibility information which extends from kiosks to your mobile ordering and website online… Read More »

Panera Kiosks – Palm Beach Gardens gets “fast lane” kiosks

The row of four iPads is right inside the door, across from the traditional cashier station. Customers can order from their history and favorites, customize menu items, redeem rewards and pay with credit cards, just as they can at the regular check-out.

Source: npbc.blog.palmbeachpost.com

The Panera at 3186 Northlake Boulevard doesn’t have the fast-lane kiosks yet, but it will eventually. Most stores will have four to eight kiosks, according to an article by USA Today detailing technology-based efforts Panera is making to reduce wait times.

The St. Louis-based company started rolling out its “Panera 2.0” improvements in 2014.

In The Wild – Drive-Thru Kiosk Self-Order Subway Drive Thru

Caught in the Wild – Subway Drive Thru Kiosk   Steve Evans Account Manager for the World’s Fastest Drive Thru™ Kiosk Solution at NEXTEP SYSTEMS Hello folks!  Please help me congratulate Tara Hill and her staff for her implementation of our World’s Fastest Drive Thru™ Solution at her brand new Fresh Forward SUBWAY® Restaurant located in Lower Sackville, Nova… Read More »

Panera Kiosks Keep Their Cool – iPad Kiosks Are Still a Thing…

This may be a smartphone age, but our lives are becoming a series of kiosk stops, from ATMs and supermarket checkouts to airlines and gas stations. And now, increasingly, there’s the fast-food kiosk. Kiosks have one main purpose: to save time. And an industry that dubs itself “quick service” has zero choice but to pay serious attention to any device that espouses to shave seconds—if not minutes—off each order. That might explain why such familiar names as McDonald’s and Panera Bread are spending millions of dollars to roll out touch-screen kiosks in stores.

Source: www.qsrmagazine.com

For Panera, it’s all about giving consumers digital ordering choices.

 

Then there’s that 500-pound gorilla in the room: Aren’t kiosks really about cutting back on labor costs? “How much labor can we remove from the service package until customers finally decide that self service means no service?” Muller asks.

 

Hurst insists this is not at all the case at Panera. In fact, he says, Panera locations that have kiosks typically spend more on labor costs than those without them.

On the whole, customers mostly love touch-screen kiosks, Hurst says, adding that “the kiosk is basically an iPad.”

 

Which is why Millennials, in particular, can’t keep their mitts off of them. “Kiosks are a way for us to be even more isolated from random human contact,” Muller says.

Kiosk Association Sponsors MUFSO Paul Brown, Inspire Brands Innovation Session

Kiosk Industry Press Release. See BusinessWire  October 19, 2020 01:06 PM Eastern Daylight Time WESTMINSTER, Colo.–(BUSINESS WIRE)–Tomorrow, Tuesday the 20th at 3:30 pm EDT, the CEO of Inspire Brands Paul Brown speaks on innovation and lessons from Arby’s, Jimmy John’s, Sonic, and other Inspire Brands companies. The Kiosk Association is the session sponsor. Our mission is to inform… Read More »

Press Release — Kiosk Association Sponsors MUFSO Session

Kiosk Association Sponsors MUFSO Paul Brown, Inspire Brands Innovation Session Press Release on Business Wire October 19, 2020 01:06 PM Eastern Daylight Time WESTMINSTER, Colo.–(BUSINESS WIRE)–Tomorrow, Tuesday the 20th at 3:30 pm EDT, the CEO of Inspire Brands Paul Brown speaks on innovation and lessons from Arby’s, Jimmy John’s, Sonic, and other Inspire Brands companies. The Kiosk Association… Read More »

Baldor & Whole Foods Announce Baldor Forager food kiosk for self-order

HUNTS POINT, N.Y., July 19, 2016 (SEND2PRESS NEWSWIRE) — Baldor Specialty Foods, the premier ingredient source for NYC’s best chefs, today announced a collaboration with Whole Foods Market’s Northeast Region that will make the company’s selection of unique culinary items available to home cooks for the first time through an in-store, digital kiosk called The Baldor Forager which will launch exclusively on July 26 in coordination with the grand opening of Whole Food Market Williamsburg. – News from Baldor Specialty Foods, Inc., issued by Send2Press Newswire

Source: www.send2press.com

Interesting example of completely custom online food service moving into bricks and mortar?

Wendys Kiosks – CEO on Self-Order Kiosks, Drive-Thru Kiosks & Fast Food

Wendys Kiosks – Self-Order & Drive-Thru Kiosk Intro Wendys Kiosks Update – TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered. Some points covered and made by Penegor: How many kiosks installed in Wendys?  200 in… Read More »

Tapit demonstrates unique self order kiosk

Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self order kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self order kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit… Read More »

Casino Automation – Automated Cocktail Drink Dispensers

Reported on Vital Vegas Feb 20202 – MGM Resorts testing automated beverage dispenser in casino.  It appears to be situated in service area so it would actually be operated by employees. The bartender remains.  It’ll be awhile before conversational AI (and customer charge method) are developed. Thanks to Frank at Olea Kiosks. While everyone involved with the roll-out of… Read More »

How Self-Service Solutions Drive QSR Through Improved Customer Experience

QSR Customer Experience – Customer Study Survey Excellent study from KIOSK Information Systems and Hathway on self-order kiosk CX and business impact 75% of under 30s have used self-order kiosks 60% of under 45s prefer kiosks over cashier ordering 75% that order online also order in-store And drum roll… – Customer that create their own order 30% more… Read More »

Mastercard Zivelo Voice Ordering with AI

Press release from Mastercard May 16, 2019 on Zivelo initiative to be shown at National Restaurant Show Mastercard and ZIVELO Leverage Artificial Intelligence and Voice Ordering Sonic Drive-In will be first to pilot the new innovative voice AI powered ordering and dynamic menu experience at their drive-in locations PURCHASE, NY — May 16, 2019 — Today, Mastercard announced a… Read More »