Benefits of Utilizing Self-Service Kiosks in Quick Service & Fast Casual
May 2018 — The following is an excerpt from a whitepaper covering Self-Service Kiosks in Quick Service and Fast Casual. For more information contact [email protected]
Contents
- Forward
- Enhanced Customer Service
- Improved Productivity
- Increased Profits
- Conclusion
- Resources
Forward
Recent industry news pertaining to quick-service restaurants (QSRs) and fast-casual establishments has shined a spotlight on a growing trend in both sectors – the desire to enhance the customer experience through digital measures.
Included among the numerous digital options has been the growth of self-service kiosks where customers independently order food and pay using a touchscreen versus placing an order to a cashier behind a register.
In the April 2018 Restaurant Readiness IndexTM by PYMNTS.com in collaboration with Bypass and Bank of America Merchant Services, 41 percent of restaurant participants surveyed regarding 2017 Q4 data indicated they had implemented in-store kiosks, a four percent increase over the previous quarter. Kiosks were also the in-store feature that represented the greatest improvement since the previous study, showcasing the steady momentum behind restaurants incorporating self-order kiosk programs into their growth plans.
There are many advantages to QSRs and fast casuals adopting self-order strategies, but three well-documented benefits include enhanced customer service, improved productivity and increased profits. The solid growth and attractive benefits of self-service kiosks means we’ll continue to see our favorite QSRs and fast casual restaurants set themselves apart from the competition.
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