Self Service DropOff Return Locker Update
Formal launch of a new self service return locker or return kiosk as we like to call them is announced by KIOSK Information Systems and Inmar. Here is the press release link. Self service return lockers & kiosks enable automated, package-free and label-free returns for products purchased online. For more information or questions you can always email [email protected]
return kiosk – click for full size
These units are already deployed in multiple locations (some of which we cannot disclose) and availability is now.
The unit received a large amount of press for its unveiling at NRF 2023. Drawing footfall into a retail physical store is a big advantage of these units.
Summary
- Faster — No more standing in line to speak to a person to return item purchased online
- Increased footfall — Makes it more likely for consumers to “use your store” and physically visit it
- Safer – physical distancing is here to stay
- Recurring customer sales – ease of return translates into more online sales, on repeated basis
- Here is partnership page with Inmar
Video
Excerpts
From recent tradeshow — I could not be more excited about executing the official partnership between KIOSK Information Systems and Inmar Intelligence –
Online shopping continues to increase in popularity and, without the ability to try before buying, customers often need to make returns. Consumers made an estimated $428 billion of product returns to retailers in 2020, equating to 10.6% of U.S. retail sales. The financial impact is significant as each retail return costs approximately 59% of the item’s purchase price. In partnership with Doddle and Inmar Post-Purchase Solutions, KIOSK offers a retail returns solution that improves customer experience and frees up retail staff.
Using self-service kiosks enables staff to spend less time managing returns and more time serving shoppers — about 94 percent more time.
“Online returns are crucial to e-commerce success, but despite being vital to loyalty and purchase frequency, returns are often frustrating for shoppers,” said Dan Nevin, General Manager at Inmar Post-Purchase Solutions. “Self-service kiosks eliminate this frustration while adding value to host merchants. Processing 1.8 million returns during our national rollout, and maintaining a customer satisfaction rate of 93 percent, clearly indicates shoppers are embracing self-service returns.”
In addition to greater convenience, in-store returns are also more sustainable, as customers fit their return journey into their normal schedules. Returns are consolidated in one place as well, which makes shipping more efficient and reduces the consumption of fossil fuels.
Resources
- Here is the link to KIOSK website page on self service return kiosks
Press Release
WINSTON-SALEM, NC, Jan. 31, 2023 (GLOBE NEWSWIRE) — Inmar Post-Purchase Solutions, a leading provider of post-purchase customer experience and e-commerce returns solutions, and KIOSK Information Systems (KIOSK), the leading self-service solution provider in North America, have partnered to bring unprecedented convenience and efficiency to the product returns process.
Self-service returns kiosks enable automated, package-free and label-free returns for products purchased online. This innovative approach to returns processing provides cost savings, increases Net Promoter Scores (NPS), boosts shopper loyalty and improves sustainability — without adding staff.
Process More Returns with Less Staff while Increasing Customer Satisfaction
Using self-service kiosks enables staff to spend less time managing returns and more time serving shoppers — about 94 percent more time.
“Online returns are crucial to e-commerce success, but despite being vital to loyalty and purchase frequency, returns are often frustrating for shoppers,” said Dan Nevin, General Manager at Inmar Post-Purchase Solutions. “Self-service kiosks eliminate this frustration while adding value to host merchants. Processing 1.8 million returns during our national rollout, and maintaining a customer satisfaction rate of 93 percent, clearly indicates shoppers are embracing self-service returns.”
In addition to greater convenience, in-store returns are also more sustainable, as customers fit their return journey into their normal schedules. Returns are consolidated in one place as well, which makes shipping more efficient and reduces the consumption of fossil fuels.
KIOSK designs, manufactures, monitors and supports the nationwide kiosk deployment. KIOSK IT professionals monitor real-time IoT alerts on the system, and software and component-level performance, which facilitates industry-leading uptime statistics.
“Because these kiosks are so quickly adopted and heavily used throughout each day, uptime is paramount to delivering the optimal post-purchase experience,” said Kim Kenney, CEO of KIOSK. “Our comprehensive service wrapper provides a consistent and reliable returns experience in the field, ensuring that first-timers naturally transition to repetitive loyal users.”
Related Pictures
We visited our local Whole Foods and saw one of these. There was a line and dropoff times were less than 3 minutes. The biggest drawback we saw was the storage locker needs to be twice the size as it ran out of room and forced the unit offline.
click for full size – amazon drop off locker
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About Inmar Intelligence Post-Purchase Solutions
The post-purchase experience is often where a company’s customer experience strategy delivers its greatest value. To maximize this value, commerce data solutions company Inmar Intelligence formed a joint venture with Doddle, an international provider of e-commerce solutions. Operating under the Inmar Intelligence brand, the new company offers end-to-end, post-purchase solutions and analytics for brands, omnichannel retailers, pure-play e-commerce retailers and parcel carriers. By combining Inmar’s technology and nationwide network of returns processing centers with Doddle’s digital returns platform and experience in developing pick up/drop off (PUDO) networks, this new entity provides frictionless delivery and returns experiences for shoppers and merchants, while offering carriers new growth opportunities.
For more information about Inmar, please follow us on Twitter, LinkedIn or Facebook, or call (866) 440-6917.
About KIOSK Information Systems
KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With over 29 years of experience and 250,000+ kiosks deployed, KIOSK is the trusted partner of Top 100 Retailers and Fortune 500 clients: delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of self service kiosk machine solutions along with managed services and IoT capabilities to ensure a seamless user experience.
For more information about KIOSK, please follow us on LinkedIn or call (800) 509-5471.
Holly Pavlika
Inmar Intelligence
(336) 770-3596
[email protected]
Erin Manning
KIOSK Information Systems
(800) 509-5471
[email protected]
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- Kiosk Return Reverse Vending – Doddle and KIOSK self-service returns(Opens in a new browser tab)
- KIOSK Shows Return Kiosks at Shoptalk(Opens in a new browser tab)
- NRF Stores Magazine – September 2018 – Nice to See You Again(Opens in a new browser tab)