The Virtual Assistant Search Continues – Conversational AI in Grocery

By | January 13, 2022
conversational AI virtual assistant

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We don’t know about you but all the talk about conversational AI seems to us, to be mostly talk. There is an irony in that observation.  The Alexa and Google Mini’s, and Pixel Assistants are woefully inadequate at understanding nuance or building any simple suggestions based on repeated tasks.  They change the volume and never remember what we have done a dozen times before. There is no persistence. It’s like carrying variables thru a multi-step web process. You would think they might have some form of cookies so they have some historical context, but they don’t. Still just the other day we saw where Checkers is rolling out AI-assistants.

We can talk with a Rochester, NY accent or an Okie accent or we can talk like we are from Tyler, Texas.  Along with query variations and intent there are also multiple dialects.

From fluencycorp —

There are roughly 30 major dialects in America. Go here if you’d like a see a map of the various regions with an example of what each dialect might sound like. On the East Coast, we have many very small regions, with slightly varying dialects in each one. Just like New England and the East Coast itself, it is more densely populated, with little pockets of immigrants from other countries. For this reason we have Boston Urban, Bonac, New Yorker, Hudson Valley, Pennsylvania German-English, Inland Northern and North Midland, all within about 5 hours driving from each other. Once you start going west, many of the regional dialects will span 3-4 states, with Texas alone having just two: Southwestern and Gulf Southern. The entire West Coast will only encompass three dialects, and these areas are also known for having more of a neutral accent: Pacific Northwest, Pacific Southwest, and some Southwestern (just like in Texas).

Google Adwords has expanded its backend and now allows segmenting search based on Intent.  What is it the user hopes to accomplish?

Microsoft Labs just announced Azure AI milestone — New Neural Text-to-Speech models more closely mirror natural speech.

The latest version of the model, Uni-TTSv4, is now shipping into production on a first set of eight voices (shown in the table below). We will continue to roll out the new model architecture to the remaining 110-plus languages and Custom Neural Voice in the coming milestone. Our users will automatically get significantly better-quality TTS through the Azure TTS API, Microsoft Office, and Edge browser. <

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Author: Staff Writer

Craig Keefner -- With over 40 years in the industry and technology, Craig is widely considered to be an expert in the field. Major early career kiosk projects include Verizon Bill Pay kiosk and hundreds of others. Craig helped start kioskmarketplace and formed the KMA. Note the point of view here is not necessarily the stance of the Kiosk Association or