Featuring a responsive design, Moxie Web Self-Service allows enterprises to offer information to customers 24/7 across desktops, smartphones and tablets.
The Philadelphia-based company, which installs secure cell phone charging kiosks at a number of retail locations, wrapped a $4.1 million round of funding on June 16.
Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the general availaiblity of self-service kiosk for hospitality.
rGuest Buy, recently named a Champion in Info-Tech Research Group’s ‘Self-Service Kiosks Vendor Landscape’ report, is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. Guests can choose and scan (or weigh) menu items, process payments (via credit card, gift card or payroll deduction) and print receipts using a simple interface. The platform-driven solution allows for easy deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. Its architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers.
Research shows that more than 90 percent of consumers — particularly millennials — expect self-service and mobile food and beverage solutions. With rGuest Buy, hospitality venues can leverage their existing InfoGenesis menus in order to serve guests 24/7 and increase revenue. Moreover, rGuest Buy processes credit cards throughrGuest Pay, the hospitality industry’s leading PCI-validated payment platform that integrates seamlessly with rGuest Buy to protect card data in transit, prevent card number theft, reject fraudulent cards and reduce improper chargebacks.
TSItouch has officially received a patent for the Glass Retention Bezel System (GRBS). As of June 6 th , 2017, Patent #9,671,824 was issued to TSItouch LLC for the video wall monitor protective glass solution.
The TSItouch GRBS provides an alternative solution to bonding cover glass. The GRBS is a cost effective, serviceable, and modular solution that allows protective glass (clear, anti-reflective, and anti-glare) to be mounted directly to each video wall display, providing protection to the OEM bezel and displays’ panel. In the event of a monitor
failure, the GRBS can be removed, avoiding any issues associated with servicing a bonded display.
Learn more about the patented protective glass system via the GRBS data sheet:
Visit here to view a video illustrating the protective strength of the Glass Retention Bezel System.
For quotes and more information on this product, please contact our sales team: [email protected]
802-874-0123
TSItouch is a veteran owned small business located in Uniontown, Pennsylvania. The ompany was established in 1989 as a division within a defense contracting company
and re-established as an independent company in 2011. TSItouch is a manufacturer of touch screen and protective solutions for commercial grade displays and video walls.
For more information, visit http://tsitouch.com/
Case in point: Cobble Hill resident Judith Barnes came back from a vacation last week only to find a LinkNYC kiosk installed on the sidewalk directly in front of her apartment window.
The revised Section 508 Standards and Section 255 Guidelines address many changes to technology that have occurred since 2000. Among the most significant changes are the widespread use of mobile technology and the increasing use of mobile devices to perform a variety of ICT functions.
Join us for this session where the presenters will focus on Chapter 4 Hardware. The presenters will discuss Closed Functionality, the new requirements for speech-output for ICT with display screens, privacy, operable parts, ICT with two-way voice communication, closed caption and audio description processing technologies and user controls and others. The presenters will also discuss sources for technical assistance and provide examples of how the hardware provisions may be implemented.
WHO SHOULD ATTEND: The intended audience for this training includes developers, federal procurement officials and everyone involved with implementing Section 508.
Agenda Today’s webinar focuses on the 508 hardware accessibility requirements from Chapter 4, with special attention to how they are applied to telecommunications products:
• How do the Revised 508 Standards (2017) compare with the Original 508 Standards (2000)?
• What has changed? What is new?
• How do the Revised 508 Standards apply to mobile?
• Examples of using the Revised 508 Standards for hardware: − Evaluating the accessibility of desk phone versus a smart phone
The revised Section 508 Standards and Section 255 Guidelines have significantly changed the way software is addressed in the existing Section 508 standards and Section 255 Guidelines (1998-2000). The incorporation by reference of WCAG 2.0 and …
More details on session Revised Section 508 Chapter 5 …
The Revised Section 508 Standards and Section 255 Guidelines, incorporate the WCAG 2.0 Success Criteria Level A and AA and apply them to both web and non-web ICT, including electronic content. This session will review the robust technical …
More details on session W3C WCAG 2.0 Resources…
Approach new customer-facing technology — such as self-serve kiosks — with strategic planning. (Photo: Sahacha Nilkumhan/Shutterstock)
Are you taking advantage of self-service technologies at your small business? According to research from Bouncepad, three out of four consumers are more likely to visit a store where tech is part of the experience. What’s more, they report having a better customer experience if they can self-serve using tablets.
Adding self-service technology can be a real boon for your small business — but only if you’ve done your research and planning, said Craig Allen Keefner, executive director of the Kiosk Industry Association. NCR Silver asked Keefner to share his advice for how to make sure your small business’s kiosk project is a success.
Identify the purpose of your kiosk
Just as you need a business plan to effectively run your business, adding new customer-facing technology requires planning and strategy if it’s going to work. While a plan doesn’t guarantee a successful project, it certainly helps things go more smoothly.
“Have a clear idea of which benefit(s) you want to bring to your customers. Identify the purpose the self-service will serve.” -Craig Keefner (Photo: Craig Keefner)
Many business owners don’t fully think through everything they want their self-serve station to accomplish, said Keefner. “Have a clear idea of which benefit(s) you want to bring to your customers,” he said. “Identify the purpose the self-service will serve.”
The requirements of your project will differ depending on what your goals are. For instance, a kiosk used for ordering food and taking payments will have different functionality requirements than one that serves as a product information guide.
At least two Ford GoBike kiosks at the edge of the Mission District were spotted vandalized Friday morning. A bikeshare kiosk and bikes at Folsom and 15th
Bricks and mortar retailers benefit from e-commerce habits
Reprint of blog post by David Anzia SVP of Sales for Frank Mayer and Associates, Inc.
The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue.
How bricks and mortar retailers can benefit from shoppers’ e-commerce habits
The growth in e-commerce does not mean the death of bricks and mortar retail. While it is certainly true that e-commerce is growing quickly, bricks and mortar sales still account for most total retail revenue. Data from the U.S. Department of Commerce shows that in-store retail sales were more than 11Xs greater than e-commerce sales ($4,459 billion vs. $389 billion) in 2016.
Of course, that doesn’t mean that bricks and mortar retailers can ignore the impact of e-commerce on the way consumers shop. In-store and online shopping habits have become increasingly intertwined and are particularly impacted by mobile devices and their influence on our lives. Today’s consumers use their phones to research potential purchases, often in micro-moments, such as while standing in line or sitting in a waiting room. However, the ease of research does not necessarily lead to more on-line sales. Retailers report that 82% of customers conduct research online, but more than 90% of all retail sales are made in a physical store.
This is good news for bricks and mortar retailers, if they can create a seamless omnichannel experience for their customers.
We see 3 ways omnichannel experiences can be accomplished
1 – Make sure that your displays are branded.
Recognize that consumers do online research, even while in the store. Shoppers will be trying to find what they see online. If merchandise is shown in a way that duplicates what is seen online items can be easily recognized.
2 – Make sure your displays convey important information.
If your website provides size, product features, or benefits, your displays also need to share that same information. This will give the shopper confidence that the item found in store is the same one that was selected online.
3 – Look to incorporate technology into your bricks and mortar experience.
Interactive kiosks can facilitate multimedia immersive experiences, help shoppers find items in other locations, or improve wayfinding at large retailers. When these in-store kiosks are well designed and match your branding perfectly, they can become a seamless facilitator of an enhanced customer experience.
Bricks and mortar retailing is far from dead. However, it is important that retailers recognize that technology will become an increasingly important part of the in-store experience. Retailers that embrace opportunities to integrate shoppers’ new habits will become the success stories of the future.
Once you’ve defined the goals for your kiosk project, the second step is determining your budget. A kiosk deployment project is just like all major projects—there’s lots of areas to consider and even then, expenses can show up when least expected. Let’s talk about how you can avoid any budget surprises. Excerpts below. Read the full whitepaper.
HARDWARE
The type of hardware you’ll need largely depends on your goals. Having a clearly defined vision of what you want to accomplish with your kiosk deployment will help to ensure you make the right hardware choices.
LEASING
A great way to cover up front hardware costs is a leasing option with a negotiable monthly fee. The upside is that you can preserve your cash and credit line while your deployment gets up and running. In addition, lease payments may be deductible as an operating expense on tax returns as opposed to the depreciation and interest deductions that occur with financed equipment.
APP DEVELOPMENT
Of course, a successful deployment needs a custom, interactive app for quality customer service. Hiring a competent app developer with direct experience in your field is highly recommended. Once you have an app candidate, conduct at least one field test with extensive testing to ensure everything works as planned. One glitch could bring down an entire deployment!
DEPLOYMENT COSTS
Deployment and infrastructure need to be carefully considered at the pilot phase. Do you need to conduct on-site surveys at each location to ensure power outlet are accessible along with good wi-fi access? If you’re deploying more than one tablet, you should consider your network infrastructure requirements.
MAINTENANCE AND SERVICE COSTS
Let’s fast-forward past your successful deployment and talk about maintaining your tablet kiosks. To ensure continuous operation, you’ll need a way to monitor the kiosks plus be notified of any problems. There are several remote monitoring solutions on the market, some allow for remote troubleshooting, so if you’re is lucky, many problems can be fixed from your office.
Configured to work with either rolled (receipt) or fan folded (ticket) stock
High speed (8 inches per second max)
Superior reliability (lower operational costs)
Small footprint
Flexible mounting positions
BOCA’s US operations: all printers are manufactured a
kiosk printer Lemur-X
at our factory in Florida, and our engineering team regularly collaborates with system integrators to provide technical assistance and support in the integration of kiosk printers.
For further information, please contact Louis Rosner at [email protected] or 561.206.0137.
Aberdeen, North Carolina (PRWEB) August 28, 2017 — Meridian Kiosks has named self-service industry expert, Karla Guarino as Vice President of Sales. “Having
As Vice President of Sales, Guarino will guide the sales strategy and lead Meridian’s sale team. “I’m hoping that my background in technical consulting can really help strengthen Meridian’s message and shine a spotlight on our capabilities, of which most of the industry may not know about or understand.”
Guarino’s understanding of self-service technology provides an added element of experience to new projects. The new Vice President of Sales joins the team as Meridian positions itself to expand even further into the global self-service marketplace. “I would consider Meridian to be the best-kept secret in the self-service industry,” said Guarino. “I recognize the advantages of owning the entire manufacturing process. I’m able to walk outside of my office and see the complete fabrication, assembly and integration of kiosks happen continually. It’s very rare in this industry.”
As CEO and Vice President of Sales, Gilder and Guarino have established a mutual vision for company growth and understanding of industry direction. “We’re really just scratching the service of where self-service is going, and teaming with like-minded individuals at Meridian is the most exciting part for me.”
About Meridian – Meridian is a fully integrated manufacturer of kiosks, interactive digital signage, bill payment solutions and self-service software. A complete end-to-end self-service solution innovator, Meridian develops products and services from concept to completion all under one roof, providing greater efficiency and leaner, high-quality products faster than anyone else in the industry. Meridian partners with customers to design, engineer, manufacture, integrate and support self-service initiatives across the globe.
Worldwide Kiosk software Market 2017 presents a widespread and fundamental study of Kiosk software industry along with the analysis of subjective aspects which will provide key business insights to the readers. Global Kiosk software Market 2017 research report offers the analytical view of the industry by studying different factors like Kiosk software market growth, consumption …
The firm said Points Pal merges next-generation technologies and removes barriers across consumer devices, thus allowing users to start a voice-interactive event on one device, such as a virtual assistant, and then complete the action (whether it was search- or transaction-related) on either the same device or another, such as a mobile phone or tablet. While currently focused on redeeming points for tangible items ranging from books to computers to gift cards, travel rewards and other experiential events will also be offered at some point in the future.
[anvplayer video=”WNCT:1469645″] PAMLICO COUNTY, N.C. (WNCT)–A first-of-its-kind mental health-screening tool for Pamlico County was unveiled today during a ribbon-cutting ceremony. The screening kiosk comes as part of the Access Point Screening Program from Trillium Health Resources. “It’s not meant to be treatment or replace treatment,” Debbie Green, director of Pamlico County’s Human Services Center, said.
Redbox, America’s leading destination for low-cost new-release movie and video game rentals, today announced the latest enhancement to the company’s customer experience: the launch of the Redbox® skill for Amazon Alexa. Alexa is Amazon’s cloud-based voice service, and the new skill for Alexa-enabled devices makes discovering what’s new easy and fun.
Fans can ask Alexa which new-release movies and games are available at their local kiosks, or ask about specific titles, including its plot, rating, or who stars in a movie.
On September 7, on a straight party-line vote, the Republican-controlled House Judiciary Committee moved forward a bill that would gut key protections for people with disabilities. Although versions of this legislation had been introduced in prior years, the bill did not go anywhere while President Barack Obama stood ready to veto it. But now that President Donald Trump, whose actions have demonstrated hostility to civil rights, occupies the White House, the proposal presents a real risk of passage. If Republicans in Congress do eviscerate the Americans with Disabilities Act (ADA), it will be the culmination of their recent abandonment of the bipartisan consensus in favor of inclusion and equality for disabled persons.
The current bill, misleadingly titled the “ADA Education and Reform Act of 2017,” would render largely unenforceable key ADA requirements that businesses be accessible to disabled consumers – requirements that they provide ramps instead of stairs where possible, that doorways be wide enough for wheelchairs and so forth.
Sponsors of the “ADA Education and Reform Act,” such as Texas Republican Ted Poe, say that the bill is necessary to stop unscrupulous lawyers from bringing frivolous or abusive ADA cases against small businesses. But state bars, and individual judges, already have ample authority to sanction attorneys who engage in such unprofessional conduct. And the ADA itself protects the interests of business owners by providing that an existing facility need not remove accessibility barriers unless doing so is easy to accomplish without significant expense.
Rather than protecting legitimate business interests, the bill pending in Congress would give a reprieve to enterprises that have had 27 years to comply with the law but have not yet done so. That is a betrayal of the basic promise of the ADA – that people with disabilities would be treated as equal citizens, with full access to America’s civic and economic life.
Lincoln, NE September 1, 2017: Nanonation, a leading provider of public space interactive and digital signage solutions, is pleased to announce the promotion of Dan Shullaw to Vice President of Technology and Zachary Rustad to Director of Business Development.
Dan Shullaw has been with the company for six years as Nanonation’s Enterprise Software Architect. As Vice President of Technology he will retain the responsibility for directing software architecture strategy, as well as the infrastructure supporting Nanonation’s international footprint of approximately 50,000 deployed interactive and digital solutions. “Dan’s leadership and prescient thought process make him the perfect fit to help elevate our platform as we continue our rapid growth path.” said Bryan Fairfield, Nanonation’s CEO.
Zac Rustad moves from Senior Account Manager to Director of Business Development after twelve years with the company. “Zac’s technical knowledge and ability to design solutions that perfectly meet each customers’ specific needs are unrivaled in the industry” said Fairfield. Rustad’s new role will give him responsibility for solution design and new business acquisition for all major accounts.
Both Shullaw and Rustad will help lead Nanonation’s future growth as members of the Product Development Group and Management Teams in their respective roles.
About Nanonation
Nanonation’s enterprise-class software for digital signage and interactive solutions delivers exceptional customer experiences. With proven tools and technologies to enhance the visitor engagement, Nanonation provides its customers the ability to monitor, measure, and manage each visitor interaction. The Company delivers engaging digital products and custom solutions in the museum, hospitality, entertainment, retail, and financial services markets.
MILPITAS, Calif., Sept. 28, 2017 (GLOBE NEWSWIRE) — Elo, a leading global supplier of touchscreen solutions, today introduced the new Wallaby self-service countertop and floor stands for an elegant and simple interactive touchscreen experience in high-traffic environments. The Wallaby self-service stands deliver an out-of-the-box customer-facing solution that combine a Windows- or Android-powered Elo all-in-one (AiO) touchscreen computer with secure housing for a printer and peripheral connections. The stands, with an I-Series or X-Series touchscreen computer from 15 to 22-inches, support a multitude of compatible accessories enabling a simple solution for point of sale, self-order, endless aisle, price verification, loyalty programs, brand experience, and patient check-in. The Wallaby self-service countertop and floor stands are available for order today.
Increasingly, customers expect self-service technology options, and traditional brick-and-mortar stores, restaurants, hospitality and healthcare environments are no exception. Retailers are looking for ways to implement technology to enrich customer experiences by freeing POS from the checkout counter and blending e-commerce with in-store experiences. Omnishoppers (multichannel buyers) are the customers retailers need to focus on today, as they, according to the Harvard Business Review, spend four percent more on average. Elo’s new Wallaby self-service stands cater to omnishoppers by streamlining the checkout experience while also enhancing it with software-driven capabilities like attract-loop videos, digital promotions and cross-sell capability.
“Self-service ordering is a win-win for the enterprise business and guest alike,” said Wayne Scarsella, senior vice president of sales at Appetize Technologies, an Elo partner that provides solutions in the sports and entertainment, education, and professional industries. “Appetize’s software on Elo’s new touchscreens and self-service stands decrease wait times and in some cases, increase order size by more than 20 percent. We are thrilled to partner with industry leader, Elo, in this new wave of retail and foodservice ordering.”
With Elo’s Android-powered touchscreens and EloView®, it’s simple to provision devices, refresh content, update software, apps or OS and manage devices remotely via a centralized web portal. With EloView cloud-based management software, users can easily lock down the Android-powered operating system on Elo devices for complete data security and OS version control.
“Self-service is growing exponentially in all areas of point-of-sale, point-of-information, hospitality and healthcare,” said Neeraj Pendse, senior director of product management at Elo. “Early feedback on the Wallaby self-service stands has been incredible, with the stands providing an elegant option that can be deployed in a minimal footprint.”
The Wallaby self-service stands are compatible with the Elo 15- and 22-inch I-Series touchscreen computers in portrait orientation and the Elo 22-inch I-series, 15-, 17- and 20-inch X-Series touchscreen computers in landscape orientation. Elo’s commercial-grade I-Series and X-Series work with a large set of peripherals, including EMV, barcode scanners, NFC adapter, MSR and fingerprint readers. The Wallaby self-service stand’s housing was designed to secure the I/O connections of those peripherals while also providing space for additional components, including a power supply and network switch. The self-service solution can be completed with a best-in-class compatible printer and EMV device including: Epson TM-88, Star TSP-100 and Star TSP-654 printers and Verifone MX915, Ingenico iSC250 and Ingenico IPP350 EMV payment devices.
About Elo
Elo is a global leader in touchscreen solutions, including POS systems and interactive signage displays from 10 to 70 inches. The inventor of the touchscreen, Elo has 20+ million retail and hospitality installations in 80+ countries, with products designed in California and built to last, with a three-year standard warranty. The Elo touchscreen experience has consistently stood for quality, reliability and innovation. Elo intellectual property is protected by global patent, trademark and design registrations. Learn more about Elo at EloTouch.com.
Press Contacts
For Elo:
Jackie Blundell
Red Lorry Yellow Lorry [email protected]
+1 857 217 2886
Elo, the Elo logo and EloView are trademarks of Elo Touch Solutions, Inc. and its affiliates.
All other trademarks are the property of their respective owners.
This report outlines the use of kiosks in hospital ambulatory and emergency departments as a way to improve efficiency and increase patient satisfaction. It describes the features and functions of kiosks, early results, the industry landscape, and provides some insights on best practices.
Research paper by CHF — Hospitals are deploying patient kiosks in two main settings: ambulatory departments and emergency departments. In the ambulatory setting, the most common uses of kiosks are for patient check-in, wayfinding assistance, collection of co-payments and outstanding balances, updating patient demographics, and to ask patients basic screening questions.
FALL RIVER — Fast food robots have arrived.
Self service ordering kiosks are in place and in use at the President Avenue McDonald’s.
They are the first in the area, but they won’t be the last.
Steve Easterbrook, the CEO of McDonald’s, announced a year ago that ordering kiosks would be installed in all 14,000 McDonald’s in the country. He promised the change would provide quicker and more comfortable service for patrons.
“McDonald’s is raising the bar on
Beloved burger chain Shake Shack recently announced plans to use automated kiosks in lieu of employees to take orders at its new Astor Place location in Ne
