Biometric Kiosks – Casinos Testing Facial Recognition Technologies

By | February 17, 2022
facial recognition kiosk

Last Updated on February 17, 2022 by Craig Allen Keefner

Noted on GGB News

Excerpt: It’s called “biometrics”—a type of artificial intelligence that maps the features of the face with such accuracy, it not only can identify that person but detect their sexual orientation and, in the most advanced versions, even gauge their emotional state. Casinos in Macau and elsewhere are now testing the technology as a way to identify card cheats, problem gamblers and more. Does this go beyond surveillance to spying?

Last month, Macau’s Gaming Inspection and Coordination Bureau (DICJ) acknowledged that “two to three” gaming operators in the world’s top casino market are testing facial recognition technologies, presumably to identify and eject criminals, card cheats, compulsive gamblers, underage players, dishonest employees and others whose presence in a gaming hall may be unwelcome.

DICJ head Paulo Martins Chan made soothing sounds about “strictly adhering” to privacy rules, but that may not ring true in Macau, which takes its orders from Beijing, or in the market’s billion-dollar casinos, where corporate concerns have sometimes overruled privacy concerns.

Besides, in an era where cameras are always looming, is privacy becoming obsolete? These issues are at the heart of a new report, published in June in the UNLV Gaming Law Review.

The report, And the Eye in the Sky is Watching Us All: Privacy Concerns of Emerging Technological Advances in Casino Player Tracking, looks at innovations in video surveillance, biometrics and other technologies— gesture recognition, too—that author Stacy Norris said have reached “an almost Orwellian level of intrusiveness.

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To read the complete UNLV report, visit https://law.unlv.edu/unlv-gaming-law-journal/vol9/and-eye-sky-watching-us-all-privacy-concerns-emerging-technological-advances-casino-player-tracking-1157

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk