Tag Archives: ATM

Cash Accessibility, Cash Free and Cashless Kiosks

We looking through the Target Center RFP and couldn’t help but notice that “cash” will not be a accepted. Welcome to the world of “Cash Free”, mobile phones and contactless cards. We wonder if swipe will be supported almost.

Given the sports teams that use the Target Center, they will have a “Court Cash” loyalty app.

The wallet is a feature within the team app that allows any fan the ability to pay for their food & beverage and retail purchases with their mobile phone. Forms of payment include a loyalty currency called ‘Court Cash’ which is issued by the team or fans can use a credit card stored within the team app wallet. POS must be able to:

    • accept app wallet payments via QR code scanning or rich checkout.
    • recognize when a fan is designated in the wallet as a member, half season member, and other segments to be determined in order to offer these groups the specific discount associated with their respective segment.
    • redeem from the wallet one-time coupons for designated items or for a one-time discount.
    • accept mobile orders for a choice of either pick-up or delivery.

The Service Provider must define and provide a POS solution that includes mobile, kiosk, and cash-free platform solutions to deliver on aforementioned omni-channel experience.

Cash2Card Option – Abstracting Cash

Maybe the Target Center given sports and entertainment events would be interested in converting those cash customers to TC customers.

The kiosk association has several options for Cash2Card. The kiosk association has several options for Cashless self-service.  The most robust is Cash-2-Card developed by Self-Service Networks

cash2 An industry veteran of nearly 25 years, Self-Service Networks has been providing self-service card vending solutions to a variety of retailers, shopping malls, restaurants, event stadiums, convention centers and more. Self-Service Network’s unique blend of refined
technology and focus on the process of customer empowerment provides a complete solution that makes the transition from cash to other forms of currency simple and efficient.

Self-Service Network’s patent-pending solution for driving customers to load their cash onto contactless virtual cards is leading the way in the cashless technology revolution.

Self-Service not only provides an open loop Visa or Mastercard virtual or physical plastic card, but can also integrate with your existing gift card program to deliver a fast, clean card to help drive your customers through your checkout lanes more efficiently and safer than ever before.

Check out the full solutions available at www.cash-2-card.com

Cash and Cashless – Smarter Control

Cash is going through a rough period we think though some of the new solutions where modern smart cash management is provided are very attractive.  Example is new Pyramid product shown on Stores and Shops.

Pyramid cash station

 

 

Self-checkout systems are becoming increasingly popular. Their number has almost doubled in recent years. An important success factor for the acceptance of these solutions is the possibility to enable various payment options. Especially for small purchases such as bakeries, cafes, pharmacies or fast-food restaurants, retailers can still not do without offering a cash payment function for self-checkouts. The customer wants to be able to choose his payment method freely in order to complete his purchase as quickly as possible and without long waiting times. In order to allow the greatest possible flexibility in self-checkout, Pyramid Computer and CPI have developed an attractive and space-saving solution that enables cash and cashless payment at the same kiosk.

The kiosk component of the solution is based on the polytouch® flex21.5 from Pyramid Computer. This has a super flat, frameless touch display and, depending on requirements, individual peripheral modules such as scanners, printers or EFT payments can be integrated into the housing. Due to the compact form factor, the kiosk itself is incredibly cost-efficient and not only variable in terms of its hardware modules. It is also extremely flexible with regard to its assembly and color options and can be individually adapted to customer wishes / needs.

In combination with the CPI Pay Station Paypod ™ Embedded, which easily fits under any counter, it prevents sales personnel from coming into contact with cash and food in turns. It thus enables an absolutely hygienic method of handling cash transactions, which means that time-consuming putting on and taking off of gloves, which are often worn to protect against contamination, can be dispensed with.

The fully integrated payment solution can be easily connected to an existing POS system, automatically counts all cash payments, pays out the appropriate change in real time and detects counterfeit money. While the customer is still carrying out the transaction, the sales staff can execute and complete the order at the same time.

Meanwhile XTM, Inc. , a Toronto -based Fintech company in the “challenger banking space”, announced it has signed a deal with DCBank enabling XTM to provide an instantly activated and loaded prepaid Mastercard ® through a cash accepting kiosk. Kiosks will be placed at retail venues or throughout business-premises such as Stadiums or Shopping Malls to help completely eliminate cash from their ecosystems https://xtminc.com/reverse-atm/.   Their press release was on Yahoo Finance.

The cash accepting kiosk solution accepts cash and dispenses activated and loaded Mastercards in the amount of funds inserted at the kiosk. This, coupled with the Today™ Mastercard program for cashless worker payouts, enables most businesses big or small to eliminate the reliance on cash.  With COVID-19 concerns surrounding cash, employees and employers want to eliminate the need to accept or dispense cash but do not want to alienate customers or turn away business. The kiosk will allow users to securely insert up to $1,000 in cash through a bill accepter, and in turn an activated and loaded Mastercard is dispensed.  The entire transaction is completely automated and takes on average 30 seconds to complete.

The Company is in discussions with multiple parties including large stadium venues, restaurants, large shopping centers and big box retailers.  Businesses may charge a small fee for the Mastercard, however some are electing to subsidize the transaction and deliver the service for free as the cost savings and safety factors of eliminating cash outweigh the nominal cost of the card.

“Our cash accepting Kiosks are an important step in completing XTM’s delivery of a completely cashless ecosystem for our customers,” said Marilyn Schaffer , CEO, XTM. “As there will continue to be cash in circulation for the immediate future, it is perfect timing for us to step in and provide a safe and efficient solution to ensure that all our customers’ needs are met.’

Cash Point Of View from Industry

We use cash all the time. It is our preferred currency for pickup.  Having financial apps and payment on your phone will bite you sooner or later.  Of course even being a Marriott preferred member means getting data hacked periodically these days.

In any case our reference for cash and ATMs is the ATMIA. They have on their front page the standard Coronavirus update (did we mention quarantine fatigue?).

It’s an action plan and looks like lobbying is only going to ramp up.  Good idea we think. Looking thru the words we see phrases like “ATM Revival Plan” and “Cash Revival Plan”.

  1. Continue cashless bans campaign – mandatory acceptance of cash at retail outlets in USA, Europe, Canada, UK & Australia.
  2. Making the deposit of cash (notes and coins) at ATMs other than those of your own account provider.
  3. Relaunch cash’s top values, e.g. financial inclusion, ease of use, high trust levels.
  4. Improved cash management and logistics to reduce costs; more use of strong software is vital to reduce cost impact of any future virus lockdowns, and handle what might be a gradual and/or unpredictable return to normal usage.
  5. Develop global ATM Hygiene & Safety Protocol, with Best Practices; hand sanitiser at ATMs; keypad overlays; use of sanitising additives added to notes in manufacture; note cleansing within the ATM; pre-staging of transactions;
    message that contactless (cards or phones) cuts down some of the contact but keypad still needs to be used.
    2.1.1 Summary of finding of health authorities about safety of cash.
    2.1.2 Investigate relevance of cleaning technologies, including UV, etc.
    2.1.3 Pandemic Industry Response Best Practices (for future pandemics).
  6. Next Gen Reinvention of the ATM, including new functionalities for ATMs.

More information from ATMIA

The ATMIA also has listing of coronavirus-related articles which they note as “fact based”.

ATM Industry Association statements on coronavirus

Listen now: Is a cashless society a better society? 

Here are background links to Inquirer coverage of cashless stores. Amazon Stores is big thread going thru them.

https://www.inquirer.com/business/retail/amazon-go-philadelphia-cashless-store-ban-20190215.html

https://www.inquirer.com/news/amazon-go-cashless-store-philadelphia-lobbying-20190226.html

https://www.inquirer.com/business/philadelphia-cashless-store-ban-jim-kenney-amazon-20190228.html

https://www.inquirer.com/news/cashless-stores-ban-philadelphia-government-offices-uber-amazon-20190829.html

Last but Not Least Notes:

While mentioning currency lets not forget Coin.  Coinstar seems to be doing pretty good with its coin changers.  And now they are selling bitcoin. Maybe that is next generation ATM function?

ATMIA Statement on Coronavirus- ATM Effect

Statement by Mike Lee, CEO of ATMIA, issues statement regarding ATMs and recent coronavirus. Marc 13, 2020

New Coronavirus Health Crisis – Separating Fact from Fiction

A Statement by the ATM Industry Association for Immediate Global Release

ATMIA Logo Panic reactions are happening across the world as the new corona virus, for which there isn’t yet human immunity, spreads. We are seeing emptier supermarket shelves, an extremely volatile stock market, cancelled events and flights and many other signs of fear spreading even faster than the virus itself.

The medical consensus is that this virus is transmitted through respiratory droplets, primarily when infected persons sneeze, or cough, and the viral droplets then hook onto mucous or saliva of another person to gain a foothold in their cells so the virus can reproduce in that new host body.

The best advice is to regularly sanitise hands and disinfect surfaces, which may have been contaminated by viral droplets, while avoiding, as far as possible, touching one’s nose, eyes or mouth. We know that in close contact with an infected person, such as when shaking hands, or when we touch a doorknob, tabletop or surface previously touched by an infected person, we run a risk of catching the virus.

Since people don’t usually sneeze or cough into their banknotes, and since we all touch dozens of surfaces every day, it is disingenuous to single out cash as a medium of transmission of the virus. Handling cards, mobile devices and touching keypads in public places, not to mention countless other surfaces, can carry an equal risk. What is important is frequent hand sanitising to kill off any viral droplets, given that the virus has a fragile envelope surrounding it which can be readily destroyed through disinfectants.

Professor Raina MacIntyre, the head of the biosecurity programme at the Kirby Institute at the University of New South Wales (UNSW) in Sydney, supporting the idea that airborne respiratory droplets would the most common means of transmission for the new corona virus, highlights the fact that the range of objects which can cause an infection when they have a residue of the viral droplets on them would be so broad that to remove all potential sources of infection is simply impossible.

“Like every other object in the universe, physical money has its surfaces,” said Mike Lee, CEO of ATMIA and President of the ATM Security Association. “The scapegoating of cash by some agencies and media is an irresponsible piece of pseudo-science, or bias, because it can distract citizens from the risks of infection on all other surfaces of their daily lives. Let’s all grow up and not arbitrarily insert into this health crisis the phoney old war on cash. It’s not exactly an edifying spectacle to see an epidemic being exploited in this manner.”

ATMIA urges all members and all companies in the industry to take the necessary precautions, especially in terms of regular hand and surface disinfection, but to continue life and business as normal as far as humanly possible. “This epidemic will surely peak at some time, and then recede, and panic serves no rational purpose,” Lee concluded. “Cash is a vital social service for billions in everyday life, but it’s even more important when there’s a crisis.”

About ATMIA www.atmia.com

ATMIA is a global not-for-profit trade association for the ATM and cash industries, which was founded in 1997 and now has over 11,000 members in about 70 countries. ATMIA runs the ATM Security Association and the Consortium for Next Gen ATMs. Contact Mike Lee at mike@atmia.com

T-Minus Forty! – ATM Armageddon and EMV

ATM EMV and Compliance

ATM EMV

75% of ATMs not converted to EMV before deadline

Source: www.atmatom.com

Why? Well, some call it the “curse of the POS terminal,” where nearly two years after the 2015 POS liability shift, fewer than 50% of merchants have upgraded their POS terminals to EMV. For a number of reasons, many of these procrastinators have yet to be burned by chargebacks.

From Triton ATMatom with permission.

by: Daryl Cornell –Less than a month before the VISAATM liability shift deadline, you would think we would be in the midst of a frantic, last-ditch effort to upgrade or replace all remaining non-EMV ATMs. Well, you would be wrong. Instead, we hear crickets. To be clear, we are talking about another 75% of all ATM transactions which will be at risk for fraud chargebacks in less than a month (MasterCard’s 25% share of ATM transactions has been at risk for nearly a year). So why the lethargy here? Is “ATM-ageddon” real or just more fake news? Here are the latest estimates on the ground, along with some likely outcomes later this year:

Banks and IADs have largely completed their ATM EMV upgrades. While there are exceptions at the local level, banks are for the most part ready for the final ATM EMV liability shift on October 1. Of the roughly 125,000 bank ATMs in the U.S., estimates are that over 110,000 will be EMV ready this October. The remaining non-EMV ATMs are owned by banks which tend to be smaller and who don’t view themselves as fraud targets. In addition to banks, it looks like more than 75% of IAD-owned ATMs will be EMV ready by October. This equates to roughly 135,000 EMV-capable ATMs out of a total estimated IAD population of 175,000. The remaining 40,000 or so IAD ATMs will present more of a challenge. Some are not upgradeable. Many are in low-transaction or low-margin sites which may be culled. While contracts may call for merchants to bear the expense of EMV upgrade, these provisions have proven difficult to enforce. Hard decisions will need to be made by IADs on these non-EMV ATMs regarding risk assumption, upgrade in conjunction with contract renewal or outright removal. The jury is still out on the level of retail ATM contraction we will see here.

Merchant-owned ATMs are NOT EMV ready. It is the estimated 200,000 merchant-owned ATMs which are the real wild card in the looming liability shift deadline. Currently, fewer than 20% of these ATMs are estimated to be EMV capable. That leaves some 160,000 merchant-owned, non-EMV ATMs exposed to both fraud and chargebacks in little mor than a month. Why? Well, some call it the “curse of the POS terminal,” where nearly two years after the 2015 POS liability shift, fewer than 50% of merchants have upgraded their POS terminals to EMV. For a number of reasons, many of these procrastinators have yet to be burned by chargebacks. These merchants argue that it makes perfect sense to take a “wait and see approach” before upgrading or replacing ATM hardware. Plus, the gas deadline, originally scheduled for this year, has now been extended to 2020. And there’s always a chance for a last minute ATM reprieve, right? Perhaps, however we are talking about cash, combined with persistent, sophisticated criminals and mag stripe fraud totaling $ billions annually. Whether these non-EMV ATMs will be turned off or whether IADs, sponsor banks and processors allow merchants to play “liability shift Russian roulette” will ultimately determine the number of merchant ATMs still operating after October.

ATM contraction is still a likely outcome. Clearly the stakes are high when it comes to liability shift on non-EMV ATMs. Mag stripe ATMs will probably still total over 200,000 at the onset of the VISA liability shift. Unlike POS, retail ATMs and their cash are high-value targets for fraudsters. Will VISA and the other networks blink and continue to absorb fraud losses at non-EMV ATMs? Will IADs be able to rely on contract provisions to protect them from those chargebacks which do flow? Is the liability shift risk worth the reward at these generally low transaction sites? While the answers to all of these questions will determine the degree of contraction, it would appear that there will be far fewer retail ATMs in operation in the U.S. by early 2018 – as many as 40% fewer.

Finally, given the 60-90 days it takes chargebacks to wind their way through the system, we could see a fair amount of coal in merchant stockings this Christmas Season.