Tag Archives: border kiosk

Border kiosk – YVR develops next-generation BorderXpress kiosks

Vancouver International Airport (YVR) today announced its proprietary line of self-serve border control solutions, BorderXpress, has been expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new Primary Inspection Kiosk (PIK) program. YVR will roll out 90 new PIK configured BorderXpress Kiosks in spring 2017. YVR is proud to be an integral part of CBSA’s objective to modernize the border entry process for air travelers.

BorderXpress was developed by Innovative Travel Solutions, an independent business unit within YVR with more than a decade of experience in kiosk design, user experience, layout and flow analysis.  BorderXpress has proven to be a very efficient tool to reduce border line ups, while at the same time strengthening the safety and security of borders. More than 1,050 kiosks are currently in use at 34 airport and seaport locations, processing over 100 million passengers to-date – more than any other provider.

BorderXpress can be easily configured to meet the needs of governments around the world looking to implement technology solutions to reduce border line-ups and improve the safety, security and integrity of their borders.

The full press release is below and attached.

YVR develops next-generation BorderXpress kiosks to meet the needs of the Canada Border Services Agency’s new border clearance program

Automation offers expedited process for international arriving passengers

 Richmond, B.C. April 5, 2017: Vancouver International Airport (YVR) today announced its proprietary line of self-serve border control solutions, BorderXpress, has been expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new Primary Inspection Kiosk (PIK) program. Under the PIK program, the CBSA is expanding its use of border kiosks at Canadian airports, and will now offer self-service options to an increased number of incoming international travelers.

“Border clearance kiosks are the way of the future and we applaud the CBSA’s continued efforts to expand the use of kiosks to reduce border wait times while meeting evolving security needs,” said Craig Richmond, President & CEO, Vancouver Airport Authority. “Not only do our BorderXpress solutions provide a modern and efficient experience for our passengers, they are also a smart choice for airports and government, as they help to reduce overall operating costs and free up border officers to focus more closely on enforcement and intelligence efforts.”

YVR will roll out 90 new PIK-configured BorderXpress kiosks in Spring 2017, extending the automated border clearance process to the majority of incoming international travelers. Using the new kiosks, passengers will scan their travel documents, complete their declaration and verify their identity and admissibility using facial recognition technology before proceeding to a CBSA officer for final inspection. This process will ultimately reduce time spent with the CBSA officers and decrease overall processing times. The addition of the new BorderXpress kiosks will help YVR meet its goal of handling 25 million passengers by 2025 while still providing exceptional customer experiences.

As part of the CBSA’s objective to modernize the border entry process for air travelers, the paper declaration card will be eliminated. BorderXpress PIK technology will now handle this function and passengers will complete paperless declarations directly at the kiosks. Passengers can save even more time by completing their declaration in advance using the eDeclaration (Beta) mobile app, and scan their quick response (QR) code at a BorderXpress kiosk upon arrival.

BorderXpress was developed by Innovative Travel Solutions, an independent business unit within YVR with more than a decade of experience in kiosk design, user experience, layout and flow analysis.  BorderXpress is marketed to airports around the world and more than 1,050 kiosks are currently in use at 34 airport and seaport locations — more than any other provider.

BorderXpress kiosks help immigration officers process up to four times more passengers per hour than through traditional clearance; and, as of March 1, 2017, BorderXpress kiosks have processed over 100 million passengers.  BorderXpress can be easily configured to meet the needs of governments around the world looking to implement technology solutions to reduce border line-ups and improve the safety, security and integrity of their borders.

-YVR-

About Vancouver Airport Authority

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 22.3 million passengers in 2016. Fifty-five airlines serve YVR, connecting people and businesses to more than 125 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the eighth consecutive year in the Skytrax World Airport Awards in 2017. Vancouver Airport Authority is a dedicated community partner and in 2016 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor. For more information, please visit www.yvr.ca.

 

For further information:

YVR Media Relations

604.880.9815; media_relations@yvr.ca

Twitter: @yvrairport

Innovative Travel Solutions

www.yvr.ca/inv

inv@yvr.ca

 

 

New self-service border kiosks launching at Ottawa airport; roll-out to continue across Canada this year

OTTAWA, ONTARIO–(Marketwired – March 17, 2017) – Canada Border Services Agency

Today, the Honourable Ralph Goodale, Canada’s Minister of Public Safety and Emergency Preparedness, and Mark Laroche, Ottawa International Airport Authority President and CEO, announced that Primary Inspection Kiosks will be operating at the Ottawa Macdonald-Cartier International Airport starting Monday, March 20, 2017. Minister Goodale also announced that “CanBorder – eDeclaration,” the Government of Canada’s mobile declaration application, will be ready for use with the new kiosks at Ottawa airport on Monday.

Primary Inspection Kiosks are next generation technology that will expand current self-service options for international air travellers arriving in Canada. The new kiosks will launch first at Ottawa airport, with select airports to follow later this year.

The new kiosks will allow travellers to verify their travel documents, complete an on-screen declaration, and confirm their identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with the traveller’s passport). Those looking to save more time can complete their declaration in advance using the CanBorder – eDeclaration mobile app, which will give them a quick response (QR) code to scan at a kiosk upon arrival.

Primary Inspection Kiosks will be rolled out at Canada’s major airports this year, strengthening border security and simplifying the border experience. By moving towards digital declarations, the Canada Border Services Agency (CBSA) is capitalizing upon the experience and successes of other countries that have adopted automated border technology.

Quotes

“Smart border management includes leveraging technology to improve security and help reduce wait times at Canada’s busiest airports. The Government of Canada is committed to using digital tools to improve services to Canadians and international travellers, ensuring smooth and efficient airport experiences.”

The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness

“Using technology for more efficient border processing is welcome news for returning residents, and will enhance the passenger experience for arriving visitors. We thank the CBSA for allowing our airport to be the first to introduce the Primary Inspection Kiosks, and will continue to engage with our partners to make efficiency initiatives a recurring theme in all projects at the Ottawa International Airport.”

Mark Laroche, Ottawa International Airport Authority President and CEO

Quick Facts

  • Primary Inspection Kiosks will eventually replace the Automated Border Clearance program, streamline services for travellers arriving in Canada by air, and allow the CBSA to better manage increasing traveller volumes at airports.
  • The on-screen declaration and mobile app will allow the CBSA to phase out the standard distribution of declaration cards on board aircraft, reducing paper consumption and allowing for cost savings through digital service delivery.

Related Links

Primary Inspection Kiosks

CanBorder – eDeclaration app


Quote from Embross:  Ottowa is the first Airport that deployed the option last month using Embross V-APC Kiosks. http://www.embross.com/kiosks/

Toronto is also installing PIK before VVR installs their own version at Vancouver.

http://www.cbc.ca/news/canada/ottawa/kiosk-airport-cbsa-app-1.4031840

http://www.marketwired.com/press-release/new-self-service-border-kiosks-launching-ottawa-airport-roll-out-continue-across-canada-2203842.htm

Our first APC kiosks were delivered in 2003, I see information on YVR(BoarderXpress) and SITA, but nothing on our hundreds of Nexus and APC kiosks.

Embross North America, Ltd., a Canadian based organization founded upon the acquisition of IBM’s Travel & Transportation Kiosk group, including both its people and solutions, by Embross Holdings Pty Ltd. and represents more than 50% of airport kiosks in the market (Check-in, APC BagDrop, and software related etc..)

Embross’s history of being first to market:

  • First check-in kiosks in the mid-1990’s
  • First CUSS kiosks in 2002 (Our CUSS platform is the “IBM” and “ARINC” platform as many know those names more than “Embross”.)
  • First Biometric APC Kiosks in 2003
  • First ADA Accessible Kiosks in 2004
  • First RFID Bag Tag 2010…
  • First Mobile Check-in kiosk
  • most recently, first PIK Kiosk in 2017.

Facial Recognition Kiosks Come To Vancouver International Airport CBP

Vancouver International Airport will be first in Canada to use NEXUS facial recognition kiosk technology.

facial recognition kiosk Innovative Travel Solutions announced today that their biometric kiosks have been configured to meet the requirements of the NEXUS program, a joint Canada Border Service Agency’s (CBSA) and U.S. Customs and Border Protection (U.S. CBP) operated Trusted Travellers program.

BorderXpress NEXUS features ‘tap-and-go’ technology and utilizes state-of-the-art facial recognition software to verify members’ identity, replacing the old iris recognition technology.

Chris Gilliland is the Director of Innovative Travel Solutions (ITS), the innovation team at Vancouver International Airport who developed the BorderXpress technology.

Here is a link for how to use the Vancouver Facial Recognition kiosks. They are the first to deploy.

YVR’s Innovative Travel Solutions develops next generation biometric solution for Canadian trusted traveller program

ITS helps the Canada Border Services Agency modernize the NEXUS program 

 Richmond, B.C. October 30, 2019: Today, Innovative Travel Solutions (ITS) by Vancouver International Airport announced that their proprietary line of self-service, biometric-enabled kiosks, BorderXpress, has been configured to meet the requirements of the Canada Border Service Agency’s (CBSA) modernized NEXUS program. BorderXpress NEXUS features ‘tap-and-go’ RFID technology and utilizes state-of-the-art facial recognition software to verify members’ identity, replacing the old iris recognition technology.

“This is another big first for us—being the first Canadian airport to offer NEXUS members an enhanced and more seamless border clearance process. I know our frequent travellers that utilize NEXUS will be pleased with this modernized solution,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “We are grateful for the collaborative relationship we have with our partners at the Canada Border Service Agency and to be once again chosen as the trusted partner for the first solution and rollout. We look forward to continuing to work together on the next phase to create a complete seamless journey for all NEXUS members.”

NEXUS is a joint CBSA and U.S. Customs and Border Protection (U.S. CBP) operated Trusted Traveller program designed to speed up border crossings for low-risk, pre-approved travellers into Canada and the U.S. YVR introduced 11 next generation NEXUS kiosks in October 2019, dedicated to facilitating the trusted traveller program. Using the new kiosks, NEXUS members will tap or scan their NEXUS card and capture a photo to verify their identity using facial recognition technology before proceeding to a CBSA officer for final inspection. If you have something to declare you must do so verbally, to an officer, at a clearly marked area in the customs hall after using the kiosk.

As part of the CBSA’s objective to modernize the NEXUS program, this is intended to better serve NEXUS members travelling by air as facial biometric verification provides travellers with a simplified method of being identified. This initiative aligns the NEXUS program with international trends on traveller processing and supports the CBSA’s goal to increase efficiencies without compromising security. For more information on this initiative, including instructions on how to use the new NEXUS facial verification kiosks, please visit the NEXUS Air webpage.

ITS has also sold its BorderXpress NEXUS solution to Halifax Stanfield International Airport and Montréal-Pierre Elliott Trudeau International Airport, with deployments scheduled later this year.

BorderXpress technology was developed by ITS, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North America for 10 consecutive years. ITS specializes in delivering industry-leading travel technology to transform the traveller’s experience. Since 2009, ITS has sold over 1,600 kiosks at 43 airport and seaport locations around the world, helping more than 250 million passengers clear the border safely and securely.

More Biometric Kiosk News

Airport Kiosks – YVR’s Innovative Travel Solutions & Glidepath deliver self-service bag drop system

YVR’s Innovative Travel Solutions Cyprus Border Control kiosks for Entry and Exit

Airport Passport Kiosks – YVR border kiosks in Iceland

YVR’s Innovative Travel Solutions becomes first to pilot
kiosk-based border control solution in the Schengen Area

Iceland airport pilots four BorderXpress kiosks to enhance security and efficiency in preparation for the new EU Entry/Exit System

Richmond, B.C. June 24, 2019: Today, Innovative Travel Solutions (ITS) by Vancouver International Airport announced the implementation of four BorderXpresskiosks at Keflavik International Airport (KEF) in  Iceland. The kiosks are part of a six-month pilot to simulate the impending requirements of the Entry/Exit System (EES) of the Schengen Area, which comprises 26 European states that have officially abolished all passport and all other types of border control at their mutual borders. This is a landmark day for both the industry and ITS as they bring their proven expertise in kiosk design and experience as an airport operator to Europe with their end-to-end border control solution, BorderXpress. This is the first automated kiosk-based border control solution in a Schengen member state.

“We recognize the complexity and challenges that many Schengen member states face with the implementation of new regulation for entry and exit border control. Kiosk-based solutions, like BorderXpress, have a critical role to play in helping Schengen member states effectively fulfil the new security and data collection requirements outlined by the European Commission, while also keeping pace with increasing demand for air travel,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “Isavia and the Icelandic Police have shown tremendous leadership in preparing for the new regulations and recognizing the importance of future-proofing their airport with a customizable and adaptable solution like BorderXpress.”

The EES is a part of the Smart Border package introduced by the European Commission. It will be fully operational in all the Schengen countries by the end of 2021. The main purpose of the EES is to register data on entry, exit and refusal of entry of third country nationals crossing the external borders of all Schengen member states through a central system.

“As an airport operator ourselves, we have a unique understanding of the challenges airports in Europe are facing. Our demonstrated success as a trusted partner in over 43 airport and seaport locations globally ensures that we are positioned to guide airports and governments as they prepare for EES,” says Chris Gilliland, Director, Innovative Travel Solutions.  “We are confident that our pilot program with Isavia at Keflavik Airport will further demonstrate the adaptability and effectiveness of BorderXpress, making a meaningful impact on travellers, border control authorities and the airport, alike.”

Isavia operates all airports in Iceland, including KEF, which is the largest border crossing point in the country with more than 95 per cent of the passengers entering the Schengen area through Iceland coming through this airport. The BorderXpress kiosks are available for Third Country Nationals (TCN) and EU citizens to use when entering Iceland. The kiosks have been customized to meet specific requirements of the Icelandic police.

“We at Isavia are always looking for ways to enhance and improve self-service automation for our passengers,“ says Gudmundur Dadi Runarsson, Technical and Infrastructure Director at Keflavik Airport. “By running a pilot for this new and innovative solution we want to gather information and prepare ourselves to make the process easier for everyone when the new regulations are implemented. These new kiosks will help to speed up the process for passengers, improve their experience and ensure an enjoyable journey through Keflavik Airport and will provide important information for the development and operation of our new border facility expected to come into use in 2022.”

In July 2018, BorderXpress became the first permanent kiosks to provide Entry and Exit border control in Europe with the launch of 74 biometric-enabled kiosks at Pafos International Airport and Larnaka International Airport in Cyprus.

BorderXpress uses self-service biometric-enabled kiosks to expedite the border control process.  At the kiosk, travellers select their language, scan their travel documents and answer a few simple questions. The kiosk also captures an image of each passenger’s face which can be compared with and verified against the photo in their electronic passport. Travellers then take their completed kiosk receipt to a border services authority.

BorderXpress kiosks are proven to reduce passenger wait times by more than 60 per cent. In a recently published White Paper by InterVISTAS, the study concluded that the use of kiosks for border control significantly outperforms traditional immigration  processing with a border officer.  This results in cost and space savings and allows border authorities to focus on maintaining the safety of the border. BorderXpress provides better exception handling, is fully accessible to persons with disabilities, and can be configured with up to 35 different languages. It can process any passenger, including families travelling as a group.

BorderXpress technology was developed by ITS, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North Americafor 10 consecutive years. ITS specializes in delivering industry-leading travel technology to transform the traveller’s experience. Since 2009, ITS has sold over 1,600 kiosks at 43 airport and seaport locations around the world, helping more than 250 million passengers clear the border safely and securely.

-YVR-

About Innovative Travel Solutions by Vancouver International Airport

 

Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for 10 straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BorderXpress at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrivals traffic without having to add additional space or staffing resources. As of May 2019, BorderXpress has processed more than 250 million passengers at 43 airport, seaport and onboard sites around the world and has sold over 1,600 kiosks. In 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CheckitXpress, the world’s most accessible, efficient and intuitive self-service bag drop. CheckitXpress improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling. innovativetravelsolutions.ca

 

For further information:

YVR Media Relations
604.880.9815

media_relations@yvr.ca

First Ever Border Control Kiosks Installed on Passenger Cruise Ship

First Ever Border Control Kiosks Installed on Passenger Cruise Ship

Richmond, B.C., January 26, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) and Ferries del Caribe celebrated the installation of two BorderXpress kiosks onboard its cruise ship, the MV Kydon. This marks a milestone for the industry as Ferries del Caribe becomes the first-ever cruise operator in the world to install border control kiosks onboard a cruise ship or ferry.

border kiosk
Click for full size

Today’s announcement follows a five-month pilot program using two BorderXpress Automated Passport Control (APC) enabled kiosks. The pilot program illustrated the effectiveness of BorderXpress kiosks in expediting passenger processing, while also improving the overall passenger experience by streamlining and simplifying the border clearance process without compromising safety.

“Today marks a momentous occasion for the cruise ship industry, and we are proud that our line of BorderXpress self-serve kiosks were chosen as part of this industry first,” said Chris Gilliland, Director of ITS, Vancouver Airport Authority. “No matter where they are implemented, BorderXpress kiosks enable immigration officers to process more passengers per hour, reduce passenger wait times and overall operating costs, and free up border officers to focus on security, intelligence and enforcement activities.”

border kiosk
Click for full size

Ferries del Caribe’s MV Kydon offers services from Santo Domingo in the Dominican Republic to San Juan, Puerto Rico. The BorderXpress kiosks can be utilized by U.S. citizens, U.S. legal permanent residents, Canadian citizens, travelers utilizing ESTA (Visa Waiver Program), and travelers entering with a B1/B2 or D visa.

“This is a celebratory day for Ferries del Caribe as we become the first in the world to install border control kiosks onboard a passenger ship,” said Néstor González García, President of Ferries del Caribe. “We’re delighted to partner with Innovative Travel Solutions to implement the BorderXpress kiosks, which allow us to modernize our border clearance process and ensure our passengers have an enjoyable and seamless experience on their trip with us.”

A major differentiator between border control kiosks installed at airports and onboard passenger ships is that the cruise ship kiosks can connect via satellite with secured segregated VLAN for kiosk communication. Passengers using BorderXpress complete their customs declaration onscreen and scan their passport at the kiosk which then sends their encrypted information to a border control agency that returns a government response in seconds. A receipt is then printed from the kiosk which the traveller takes to a border services agent who verifies the document and makes the final approval to allow a traveller into the country.

“At YVR, innovation is key to our success. We continue to bring our technology innovations to market to help improve the overall passenger experience, whether it is for air travel or sea travel,” said Gilliland.

More than 1,300 BorderXpress kiosks are currently in use at 39 airport and seaport locations. As of December 2017, BorderXpress kiosks have processed over 160 million passengers in 36 languages.

-YVR-

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 24.1 million passengers in 2017. Fifty-six airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the eighth consecutive year in the Skytrax World Airport Awards in 2017. Vancouver Airport Authority is a dedicated community partner and in 2017 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.

For more information, please visit www.yvr.ca.

For further information:

YVR Media Relations Innovative Travel Solutions

604.880.9815; media_relations@yvr.ca

@yvrairport

Innovative Travel Solutions
www.yvr.ca/inv
inv@yvr.ca