Vancouver International Airport (YVR) today announced its proprietary line of self-serve border control solutions, BorderXpress, has been expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new Primary Inspection Kiosk (PIK) program. YVR will roll out 90 new PIK configured BorderXpress Kiosks in spring 2017. YVR is proud to be an integral part of CBSA’s objective to modernize the border entry process for air travelers.
BorderXpress was developed by Innovative Travel Solutions, an independent business unit within YVR with more than a decade of experience in kiosk design, user experience, layout and flow analysis. BorderXpress has proven to be a very efficient tool to reduce border line ups, while at the same time strengthening the safety and security of borders. More than 1,050 kiosks are currently in use at 34 airport and seaport locations, processing over 100 million passengers to-date – more than any other provider.
BorderXpress can be easily configured to meet the needs of governments around the world looking to implement technology solutions to reduce border line-ups and improve the safety, security and integrity of their borders.
The full press release is below and attached.
YVR develops next-generation BorderXpress kiosks to meet the needs of the Canada Border Services Agency’s new border clearance program
Automation offers expedited process for international arriving passengers
Richmond, B.C. April 5, 2017: Vancouver International Airport (YVR) today announced its proprietary line of self-serve border control solutions, BorderXpress, has been expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new Primary Inspection Kiosk (PIK) program. Under the PIK program, the CBSA is expanding its use of border kiosks at Canadian airports, and will now offer self-service options to an increased number of incoming international travelers.
“Border clearance kiosks are the way of the future and we applaud the CBSA’s continued efforts to expand the use of kiosks to reduce border wait times while meeting evolving security needs,” said Craig Richmond, President & CEO, Vancouver Airport Authority. “Not only do our BorderXpress solutions provide a modern and efficient experience for our passengers, they are also a smart choice for airports and government, as they help to reduce overall operating costs and free up border officers to focus more closely on enforcement and intelligence efforts.”
YVR will roll out 90 new PIK-configured BorderXpress kiosks in Spring 2017, extending the automated border clearance process to the majority of incoming international travelers. Using the new kiosks, passengers will scan their travel documents, complete their declaration and verify their identity and admissibility using facial recognition technology before proceeding to a CBSA officer for final inspection. This process will ultimately reduce time spent with the CBSA officers and decrease overall processing times. The addition of the new BorderXpress kiosks will help YVR meet its goal of handling 25 million passengers by 2025 while still providing exceptional customer experiences.
As part of the CBSA’s objective to modernize the border entry process for air travelers, the paper declaration card will be eliminated. BorderXpress PIK technology will now handle this function and passengers will complete paperless declarations directly at the kiosks. Passengers can save even more time by completing their declaration in advance using the eDeclaration (Beta) mobile app, and scan their quick response (QR) code at a BorderXpress kiosk upon arrival.
BorderXpress was developed by Innovative Travel Solutions, an independent business unit within YVR with more than a decade of experience in kiosk design, user experience, layout and flow analysis. BorderXpress is marketed to airports around the world and more than 1,050 kiosks are currently in use at 34 airport and seaport locations — more than any other provider.
BorderXpress kiosks help immigration officers process up to four times more passengers per hour than through traditional clearance; and, as of March 1, 2017, BorderXpress kiosks have processed over 100 million passengers. BorderXpress can be easily configured to meet the needs of governments around the world looking to implement technology solutions to reduce border line-ups and improve the safety, security and integrity of their borders.
-YVR-
About Vancouver Airport Authority
Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 22.3 million passengers in 2016. Fifty-five airlines serve YVR, connecting people and businesses to more than 125 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the eighth consecutive year in the Skytrax World Airport Awards in 2017. Vancouver Airport Authority is a dedicated community partner and in 2016 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor. For more information, please visit www.yvr.ca.
Self-Adhesive Bagtag Printers For Airline Check-In Kiosks
Read full article at Airport Improvement website Apr2020 — To accommodate the tags’ unique adhesive, Embross partnered with printer manufacturer Customto add special rollers to its VelocityOne kiosks.
Author: Mindy Hamlin
Published in: March 2020
The ticketing lobby at Daniel K. Inouye International Airport (HNL) on the island of Honolulu was transformed late last year with fresh finishes and updated check-in kiosks that print a new breed of bag tags. Podium panels now feature custom graphics designed by a Maui tattoo artist.
The new self-service kiosks, 54 in all, allow passengers to check themselves in and print their own tags for checked baggage. But you won’t find backing paper from the tags strewn about the floor or overflowing from garbage cans. The new kiosks at HNL print self-adhesive bag tags designed to save time and reduce waste. A special adhesive sticks the two sides of each tag together, but does not stick to bags, floors or passengers’ fingers and clothes.
The kiosks and bag tags are part of a multimillion-dollar initiative launched last year by Hawaiian Airlines to renovate lobbies at five airports it serves. Updates have also been completed at Lihue Airport on the island of Kauai, Kahului Airport on Maui, and Hilo International Airport and Kona International Airport on the “big island” of Hawaii.
facts&figures
Project: Terminal Lobby Renovations
Locations: Daniel K. Inouye Int’l Airport, Honolulu; Lihue Airport, Kauai; Kahului Airport, Maui; Hilo Int’l & Kona Int’l Airport, Hawaii
Funded By: Hawaiian Airlines
Project Management/Design Architect at HNL: Landrum & Brown
General Contractor: Hensel Phelps
Kiosks: VelocityOne, by Embross. Bag Tag Printers by CustomAmerica
Bag Tags: eezeetags, distributed in the U.S. by Gateway Business Communications
Signage Construction & Installation: Blue Skies Global
Podium Panel Design & Wall Motifs: Keone Nunes
Digital Signage: CDW
The renovation projects were spurred by the need to replace aging check-in kiosks; but the airline also took the opportunity to find new ways to improve the passenger experience.
“The kiosks were about 10 years old,” points out Randy Arnold, Hawaiian Airlines’ project manager. “They typically only last five years, but we pushed them to the limits because we wanted to make sure the lobby design for each airport was just right.”
Hawaiian Airports Launch New Check-In Kiosks with Self-Adhesive Bagtag Printers was last modified: April 20th, 2020 by News Editor
Today, the Honourable Ralph Goodale, Canada’s Minister of Public Safety and Emergency Preparedness, and Mark Laroche, Ottawa International Airport Authority President and CEO, announced that Primary Inspection Kiosks will be operating at the Ottawa Macdonald-Cartier International Airport starting Monday, March 20, 2017. Minister Goodale also announced that “CanBorder – eDeclaration,” the Government of Canada’s mobile declaration application, will be ready for use with the new kiosks at Ottawa airport on Monday.
Primary Inspection Kiosks are next generation technology that will expand current self-service options for international air travellers arriving in Canada. The new kiosks will launch first at Ottawa airport, with select airports to follow later this year.
The new kiosks will allow travellers to verify their travel documents, complete an on-screen declaration, and confirm their identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with the traveller’s passport). Those looking to save more time can complete their declaration in advance using the CanBorder – eDeclaration mobile app, which will give them a quick response (QR) code to scan at a kiosk upon arrival.
Primary Inspection Kiosks will be rolled out at Canada’s major airports this year, strengthening border security and simplifying the border experience. By moving towards digital declarations, the Canada Border Services Agency (CBSA) is capitalizing upon the experience and successes of other countries that have adopted automated border technology.
Quotes
“Smart border management includes leveraging technology to improve security and help reduce wait times at Canada’s busiest airports. The Government of Canada is committed to using digital tools to improve services to Canadians and international travellers, ensuring smooth and efficient airport experiences.”
The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness
“Using technology for more efficient border processing is welcome news for returning residents, and will enhance the passenger experience for arriving visitors. We thank the CBSA for allowing our airport to be the first to introduce the Primary Inspection Kiosks, and will continue to engage with our partners to make efficiency initiatives a recurring theme in all projects at the Ottawa International Airport.”
Mark Laroche, Ottawa International Airport Authority President and CEO
Quick Facts
Primary Inspection Kiosks will eventually replace the Automated Border Clearance program, streamline services for travellers arriving in Canada by air, and allow the CBSA to better manage increasing traveller volumes at airports.
The on-screen declaration and mobile app will allow the CBSA to phase out the standard distribution of declaration cards on board aircraft, reducing paper consumption and allowing for cost savings through digital service delivery.
Our first APC kiosks were delivered in 2003, I see information on YVR(BoarderXpress) and SITA, but nothing on our hundreds of Nexus and APC kiosks.
Embross North America, Ltd., a Canadian based organization founded upon the acquisition of IBM’s Travel & Transportation Kiosk group, including both its people and solutions, by Embross Holdings Pty Ltd. and represents more than 50% of airport kiosks in the market (Check-in, APC BagDrop, and software related etc..)
Embross’s history of being first to market:
First check-in kiosks in the mid-1990’s
First CUSS kiosks in 2002 (Our CUSS platform is the “IBM” and “ARINC” platform as many know those names more than “Embross”.)
First Biometric APC Kiosks in 2003
First ADA Accessible Kiosks in 2004
First RFID Bag Tag 2010…
First Mobile Check-in kiosk
most recently, first PIK Kiosk in 2017.
New self-service border kiosks launching at Ottawa airport; roll-out to continue across Canada this year was last modified: March 24th, 2020 by News Editor
This is not the full image. Click on it to go to the original article — Anthony Sansone Jr., from St. Louis, gets instructions from Breanna Evans on the new scanners at Lambert-St. Louis International Airport on Monday, Feb. 24, 2020. The new scanners from the Clear company scan either a person’s fingers or iris to make a positive identification. Airport travelers have to sign up for the service that will let them avoid showing any other identification. Photo by J.B. Forbes, jforbes@post-dispatch.com
The new CLEAR biometric system, which identifies people via fingerprints and the iris of their eyes, is available to passengers who pay up to $179 a year for the privilege. Those using it get through security lines a bit faster.
Editors Note: CLEAR works with Olea Kiosks on these kiosks.
Vancouver International Airport will be first in Canada to use NEXUS facial recognition kiosk technology.
Innovative Travel Solutions announced today that their biometric kiosks have been configured to meet the requirements of the NEXUS program, a joint Canada Border Service Agency’s (CBSA) and U.S. Customs and Border Protection (U.S. CBP) operated Trusted Travellers program.
BorderXpress NEXUS features ‘tap-and-go’ technology and utilizes state-of-the-art facial recognition software to verify members’ identity, replacing the old iris recognition technology.
Chris Gilliland is the Director of Innovative Travel Solutions (ITS), the innovation team at Vancouver International Airport who developed the BorderXpress technology.
Here is a link for how to use the Vancouver Facial Recognition kiosks. They are the first to deploy.
YVR’s Innovative Travel Solutions develops next generation biometric solution for Canadian trusted traveller program
ITS helps the Canada Border Services Agency modernize the NEXUS program
Richmond, B.C. October 30, 2019: Today, Innovative Travel Solutions (ITS) by Vancouver International Airport announced that their proprietary line of self-service, biometric-enabled kiosks, BorderXpress, has been configured to meet the requirements of the Canada Border Service Agency’s (CBSA) modernized NEXUS program. BorderXpress NEXUS features ‘tap-and-go’ RFID technology and utilizes state-of-the-art facial recognition software to verify members’ identity, replacing the old iris recognition technology.
“This is another big first for us—being the first Canadian airport to offer NEXUS members an enhanced and more seamless border clearance process. I know our frequent travellers that utilize NEXUS will be pleased with this modernized solution,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “We are grateful for the collaborative relationship we have with our partners at the Canada Border Service Agency and to be once again chosen as the trusted partner for the first solution and rollout. We look forward to continuing to work together on the next phase to create a complete seamless journey for all NEXUS members.”
NEXUS is a joint CBSA and U.S. Customs and Border Protection (U.S. CBP) operated Trusted Traveller program designed to speed up border crossings for low-risk, pre-approved travellers into Canada and the U.S. YVR introduced 11 next generation NEXUS kiosks in October 2019, dedicated to facilitating the trusted traveller program. Using the new kiosks, NEXUS members will tap or scan their NEXUS card and capture a photo to verify their identity using facial recognition technology before proceeding to a CBSA officer for final inspection. If you have something to declare you must do so verbally, to an officer, at a clearly marked area in the customs hall after using the kiosk.
As part of the CBSA’s objective to modernize the NEXUS program, this is intended to better serve NEXUS members travelling by air as facial biometric verification provides travellers with a simplified method of being identified. This initiative aligns the NEXUS program with international trends on traveller processing and supports the CBSA’s goal to increase efficiencies without compromising security. For more information on this initiative, including instructions on how to use the new NEXUS facial verification kiosks, please visit the NEXUS Air webpage.
ITS has also sold its BorderXpress NEXUS solution to Halifax Stanfield International Airport and Montréal-Pierre Elliott Trudeau International Airport, with deployments scheduled later this year.
BorderXpress technology was developed by ITS, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North America for 10 consecutive years. ITS specializes in delivering industry-leading travel technology to transform the traveller’s experience. Since 2009, ITS has sold over 1,600 kiosks at 43 airport and seaport locations around the world, helping more than 250 million passengers clear the border safely and securely.
This was a massive collaboration between several teams and organizations. I couldn’t be happier and more proud of all the folks involved, from software and hardware engineers, product managers, fellow designers, and our operations and brand folks. So to them, I say thank you
Jon Kantrowitz
@jkantro
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As to what I did – I was the design lead responsible for the human interactions, user flow, and tablet user experience, which is the primary engagement for riders. Can’t wait for our early feedback from our field research this week.
asked here’s a bit of a breakdown. But first context again: This is being run as a trial in Toronto Airport; We leveraged existing kiosk hardware that we use in driver green light hubs, which we further modified for speed, cost effectiveness, and operations.
UBER Kiosks at Pearson International was last modified: August 25th, 2019 by News Editor
By Craig Keefner — See Storm’s entire range of Assistive Technology Products (ATP) and find out more about exciting new product launches scheduled for later this year. These ATP devices are ADA compliant and RNIB Accredited, designed to offer menu navigation by means of audible content description. They allow users with impaired vision, reading difficulties or impaired fine motor skills to navigate through menus or directories that would typically be presented on a visual display or touch screen. Designed for use as the tactile/audio interface for any accessible self-service application such as kiosks, ticketing machines etc.
YVR’s Innovative Travel Solutions becomes first in Europe to provide permanent border control kiosks for Entry and Exit border control
Cyprus airports install 74 BORDERXPRESS kiosks to enhance security, speed of service and improve experience for passengers
Big news today for the airport industry with the installation of 74 BorderXpress kiosks at Pafos International Airport and Larnaka International Airport in Cyprus. This is the first implementation of permanent kiosks for Entry and Exit border control in all of Europe. As air traffic continues to grow throughout Europe, so too do border control wait times. This technology has proven success in 39 other airport and seaport locations and allows airports to increase passenger traffic and reduce wait times – all without having to add additional space or staffing resources.
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Richmond, B.C. July 10, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) announced the installation of 74 BORDERXPRESS kiosks at Pafos International Airport (Pafos) and Larnaka International Airport (Larnaka) in Cyprus. This marks a major milestone for the industry and ITS, as today’s announcement is the first implementation of permanent kiosks for Entry and Exit border control in Europe.
Hermes Airports Ltd, operating Pafos and Larnaka airports, is installing the kiosks to enable passengers to independently complete passport control procedures under the supervision of Hermes personnel and with the approval of Cyprus Police.
“As the demand for air travel continues to increase, airports around the world must embrace and implement innovative technologies to solve critical passenger processing challenges,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “BORDERXPRESS kiosks will increase efficiencies and improve the overall passenger experience at Pafos and Larnaka airports while enhancing safety and security within the European Union.”
BORDERXPRESS uses self-service biometric-enabled kiosks to expedite the border clearance process without compromising security. The Entry and Exit process is the same, in that, at the kiosk, travellers select their language, scan their travel documents and answer a few simple questions. The kiosk also captures an image of each passenger’s face which can be compared with and verified against the photo in their electronic passport, though the kiosks do accept non-ePassports and EU Identity documents as well. Travellers then take their completed kiosk receipt to a border services officer. The Exit kiosks are available for use by all travellers while the Entry kiosks are only available to EU citizens due to government specifications.
“We are dedicated to establishing Pafos and Larnaka as industry leading airports, and our commitment to prioritizing both safety and passenger experience is paramount to this, especially as we seek to increase passenger traffic,” says Eleni Kaloyirou, Chief Executive Officer at Hermes Airports. “Following the success of a pilot project to test the efficiency of BORDERXPRESS for Exit control at Pafos airport, we’re delighted to build on our partnership with YVR’s Innovative Travel Solutions with the implementation of seventy-four kiosks at Larnaka and Pafos airports”.
BORDERXPRESS kiosks provide a modern and efficient experience, and are a smart choice for airports and governments as they help to reduce overall operating costs and allow airports to expand passenger traffic without having to add additional space or staffing resources. The kiosks also free up border security officers to focus more closely on enforcement and intelligence efforts.
This technology was developed by Innovative Travel Solutions, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North America for the ninth consecutive year. The kiosks can be easily configured to meet the needs of governments around the world looking to reduce border line-ups at entrance and exit points and improve the safety and security of borders.
“With today’s announcement, Pafos and Larnaka airports are simplifying and enhancing the border Entry and Exit process for both airport personnel and travellers,” says Chris Gilliland, Director of ITS, Vancouver Airport Authority. “BORDERXPRESS has proven its success and efficiency at airports across Canada and the United States. Today, we are proud to be introducing our solution to the European market. This is a significant accomplishment for Innovative Travel Solutions, Hermes Airports, the Cyprus government and the industry, overall.”
With more than 1,500 kiosks in 41 airport and sea ports, BORDERXPRESS has processed over 181 million passengers in over 35 languages globally, and reduced passenger wait times by more than 50 per cent.
-YVR-
About Vancouver Airport Authority
Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 24.2 million passengers in 2017. Fifty-six airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the ninth consecutive year in the Skytrax World Airport Awards in 2018. Vancouver Airport Authority is a dedicated community partner and in 2017 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.
Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for nine straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BORDERXPRESS at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrives traffic without having to add additional space or staffing resources. YVR has now sold over 1,500 kiosks to 41 airport and seaport locations worldwide, processing more than 181 million passengers – more than any other automated passport control provider. In May 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CHECKITXPRESS, the world’s most accessible, efficient and intuitive self-service bag drop. CHECKITXPRESS improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling.
YVR’s Innovative Travel Solutions and Glidepath deliver world’s most efficient self-service bag drop system
CHECKITXPRESS system will improve the speed and ease of passenger and bag movement
Richmond, B.C., May 18, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) and Glidepath, one of the world’s leaders in airport baggage handling, celebrated the installation of the first CHECKITXPRESS self-bag drop unit at YVR. CHECKITXPRESS is the world’s most accessible, efficient and intuitive self-service bag drop on the market, improving ease of use for travellers regardless of age, digital fluency, language or mobility. The collaboration between a Canadian airport and a New Zealand Baggage Handling Solutions company brought together two leaders in airport innovation.
The reveal of CHECKITXPRESS at YVR comes at a time when the airport – recently named Best Airport in North America for the ninth consecutive year – is experiencing unprecedented growth. YVR anticipates it will serve 29 million passengers by 2020 by becoming a hub with a diverse global network. Innovative technologies such as CHECKITXPRESS will enable YVR to support this growth by improving the speed and ease of passenger and bag movement while delivering an outstanding customer experience.
Glidepath and ITS applied ergonomic design principles by lowering the profile of the conveyor to four inches (10 centimetres) off the floor and creating durable ramps to wheel bags onto the conveyor. This allows CHECKITXPRESS to be accessible from multiple sides, offering a user-friendly bag-drop for all travellers. This industry first ultimately creates a more seamless and enjoyable travel experience for everyone.
CHECKITXPRESS also takes up less space in airport terminals and helps alleviate congestion in the bag drop area. Airports benefit by avoiding costly terminal expansions and saving valuable space for other airport features, amenities and procedures which ultimately helps increase overall competitiveness.
“We strive to deliver an outstanding experience for every traveller that comes through YVR,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “This is an exciting time for us and offering solutions that are more accessible, efficient and intuitive enables us to prioritize speed and ease of movement for everyone, which improves overall traveller satisfaction. We’re excited to be launching CHECKITXPRESS at YVR today as a major step forward in becoming a world class sustainable hub airport.”
Through its innovative camera technology and superior first-time read-rates on baggage, CHECKITXPRESS has achieved some of the quickest customer processing times in the industry. In fact, CHECKITXPRESS boasts first-time read-rates of greater than 90 per cent and the average processing time is eight seconds with no agent intervention or assistance required. By expediting the bag-drop process, CHECKITXPRESS offers a cost-effective solution to reducing passenger wait times, while taking pressure off essential airport personnel.
“Glidepath is proud to partner with North America’s best airport on this major milestone for our industry,” says Sir Ken Stevens, Chairman of Glidepath. “The holistic collaboration allowed us to create a truly unique product designed for the airport of the future.”
With the installation of the first CHECKITXPRESS at YVR, ITS and Glidepath will roll out more units in the airport over the course of the year. The team is also planning to expand CHECKITXPRESS to other airports around the world.
“As passenger numbers continue to increase, the need for innovative approaches to solve global processing challenges is profound,” says Chris Gilliland, Director of ITS, Vancouver Airport Authority. “Our partnership with Glidepath, an industry leader with extensive expertise in baggage handling systems, allows our team at ITS to provide a solution that we know will improve the travelling experience at not only YVR, but airports around the world.”
CHECKITXPRESS follows the success of BORDERXPRESS, the world’s first self-service border control solution that accepts all passports and doesn’t require pre-registration or fees. It automates the administrative functions of border control with a two-step process that makes it faster and more efficient. With more than 1,300 kiosks in 39 airport and sea ports, BORDERXPRESS has processed over 160 million passengers globally, and reduced passenger wait times by more than 50 per cent.
By implementing automation and technology, airports open the door for better passenger experiences.CHECKITXPRESS offers a world-class product customizable to meet the needs of all airports, globally, while meeting the highest levels of security.
-YVR-
About Vancouver Airport Authority
Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 24.2 million passengers in 2017. Fifty-six airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the ninth consecutive year in the Skytrax World Airport Awards in 2018. Vancouver Airport Authority is a dedicated community partner and in 2017 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.
Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North America’s Best Airport for nine straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BORDERXPRESS at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrives traffic without having to add additional space or staffing resources. YVR has now sold over 1,300 kiosks to 39 airport and seaport locations worldwide, processing more than 160 million passengers – more than any other automated passport control provider. With more than 10 years of experience in kiosk design, user experience, layout and flow analysis, the ITS team has set their sights on the next innovation in the evolution of the passenger experience. YVR’s ITS team is proud to bring their innate understanding of airports to this collaboration with Glidepath on CHECKITXPRESS, the next innovation to improve the passenger experience for airports around the world.
With over 45 years’ industry experience and 800+ projects completed in over 65 countries, Glidepath has become a leading expert in the challenging nature of operational baggage handling systems. Glidepath design and manufacture a complete range of baggage handling and sorting systems for airports of every size, from small regional centres to large international hubs but our real skill lies in the ability to integrate extensions and enhancements to baggage handling systems without compromising the operations of the airport. A “value engineered” approach has led to the development of flexible modular designs that can be customized to suite current and future needs and Glidepath’s sophisticated control technology allows automation to any degree.
Travellers from up to five SITA kiosks can be managed from just one immigration counter. The kiosks have reportedly reduced the time passengers spend in queues by as much as 40%.
Mexico Ministry of Communications and Transportation secretary general Gerardo Ruiz Esparza said: “The installation of these kiosks represents another example of the implementation of state-of-the-art technology in Mexico, aimed at preserving the safety of people and their goods, as well as facilitating activities related to aviation.
“Automating the entry of domestic and foreign passengers who do not require a visa is achieved by capturing biometric data (fingerprints, photography and scanning of the passport), which quadruples the capacity of passenger attention for each migration agent.”
SITA provides 100 automated kiosks to three airports in Mexico was last modified: May 16th, 2018 by Kiosk Industry
U.S. Access Board Webinar: Accessible Airport Terminals (June 7)
For Airport Kiosk Accessibility Regulations, the next webinar in the U.S. Access Board’s free monthly series will take place June 7 from 2:30 – 4:00 (ET) and review accessibility requirements for airports under the ADA and other laws. The session will focus on areas of special concern, including passenger loading zones, self-service ticketing kiosks, security checkpoints, boarding bridges and devices, signage, sales and service counters, communication systems, and service animal relief areas. A representative from the Federal Aviation Administration will join the Access Board in conducting the session.
Visit www.accessibilityonline.org for more information or to register for the webinar. Questions can be submitted in advance of the session or can be posed during the webinar. Webinar attendees can earn continuing education credits. The webinar series is hosted by the ADA National Network in cooperation with the Board. Archived copies of previous Board webinars are available on the site.
U.S. Access Board Webinar: Accessible Airport Terminals was last modified: May 11th, 2018 by News Editor
Automated Border Control Kiosks Reach 71 Installations
C. Maxine Most
Principal, Acuity Market Intelligence
Border authorities have embraced digital identification and biometric-based automation to simplify and accelerate border control processing. Acuity’s latest report on border control kiosks reveals that 71 installations deploying 2283 border control kiosks are active at 59 ports of entry across the globe. These include Automated Border Control (ABC) Kiosks, Automated Passport Control (APC) Kiosks, and Primary Inspection Kiosks (PIK).
As airports and other ports of entry struggle to keep up with increasing volumes of global travelers, automation is the only solution for border control. Integrated digital Identification technology, including document readers and biometrics, allow border agents to securely facilitate low risk international travelers while focusing expensive, high value human resources on genuine threats.
The number of border control kiosks increased more than 60% over last year with CAGR projected to exceed 20% for the next 3 years. The US and Canada dominate the market landscape with 60% and 35% of all border control kiosks deployed. Though only about 100 kiosks are deployed at ten locations across the Caribbean, Pacific, Europe, and the Middle East, Acuity expects the use of these highly efficient and cost-effective border control solutions to migrate broadly within existing regions while expanding to include Asia, Latin America, and Africa over the next few years.”
Today, kiosks are deployed at just a few cruise ports, but Acuity expects broader use of kiosks at more seaports and land crossings over the next three to five years. Vancouver Airport’s Innovative Travel Solutions group dominates the global market with more than 60% kiosks unit and installation market share.
Acuity Market Intelligence’s “APC Kiosk Deployment List” (http://www.acuity-mi.com/APCdep.php) provides details for all kiosk border control deployments including location, program, owner, units, vendors, costs, and market share analysis.
About Acuity Market Intelligence: Acuity Market Intelligence (http://www.acuity-mi.com) is an emerging technology strategy and research consultancy with a proven record of accurately anticipating biometric and digital identity market trends. Follow us on twitter @cmaxmost
Automated Border Control Kiosks Reach 71 Installations at 59 International Airports and Cruise Terminals was last modified: December 18th, 2017 by News Editor
The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.Vancouver International Airport has introduced its BorderXpress automated passport kiosk solution at Oakland International Airport.
Really like their designs. Vancouver has done a great job. The passport control technology has been developed by Innovative Travel Solutions and is available at 24 international airports including, Chicago O’Hare International Airport (ORD) and Hartsfield-Jackson Atlanta International Airport (ATL). The technology also provides service in 26 different languages.
Vancouver Airport installs BorderXpress Kiosks at Oakland was last modified: March 20th, 2016 by Kiosk Industry
Self-service Industry Group (Selfservice.io) was fortunate to get some time with Christopher Gilliland who is the manager of Innovative Travel Solutions at Vancouver Airport Authority.
Christopher Gilliland
YVR has been the leading automated passport kiosk deployer for many years. For that matter airport terminals have been the domain of Canada for many many years. Why that is, is a mystery but it is a fact. Some of the early original airline check-in kiosks were designed and implemented by Wilf Medweth of IBM Toronto Markham (and of there is SITA…). I personally worked on the Northwest Airlines check-in kiosk (built by NWA) which we tested originally in the food commissary of Ford Motor in Detroit.
Airlines terminals and ATMs and Photo Kiosks (Kodak) were the Big Three to kick off Self-Service and the american consumer.
Airports are an unique deployment zone. The domestic travel channel is one thread and then you have international (from US perspective) and that is divided into incoming and outgoing. Those points also are focus points for the US government in several ways. Department of Homeland Security and Immigration control are involved. Flying thru Ft. Smith Arkansas versus New York versus London versus Schipol versus Dubai versus Abuja in Nigeria gives you some appreciation for the range of airport services.
One concern we have had is the ADA design and how these passport kiosks measure up to U.S. Access Board ADA standards. Currently we have 5 designs including DFW, IAH and SITA. Canada seems to be adopting more of the US ADA regulations but not all.
Meanwhile the market for passport kiosks like these has been growing leaps and bounds. Maxine Most with Acuity:
According to Acuity’s latest count, there are 737 operational APC kiosks in North America with another 164 targeted to go live by Spring 2015. This is up from just 280 In February 2014 and will bring the total number of APC Kiosks located in the United States, Canada, and now in the Caribbean, to 901 by early next year.
Map of current deployments by YVR
Acuity expects APC Kiosk numbers to continue to grow rapidly as they migrate across the Americas to Europe, Asia, and the Middle East conservatively projecting the global market for APC Kiosks will reach 8,000 by 2018.
The Vancouver Airport Authority, the original developer of APC Kiosks, leads the market with deployments at 17 airports representing more than 60% of total kiosk market share. SITA is a distant second with 126 APC Kiosks installed at five airports.
SELFSERVICE.IO:CBP Process — so the only interaction with customs personnel is to show the receipt? (that’s nice).
CHRISTOPHER: Yes, the program encompasses a two-step process: kiosk input by the traveller and verification of documents by an officer. By having travellers complete the administrative function themselves, the entire process is quicker and more efficient. Wait times are reduced up to 50%; and the technology allows the officers to do what they do best—perform the final, in-person identity verification.
SELFSERVICE.IO: When & where was the first kiosk installed?
CHRISTOPHER: Vancouver Airport Authority (YVR) introduced to the industry the world’s first no registration, no fee and no chip-enabled passport required self-service border control solution that could be used by virtually any government and airport in the world. Our application for Canada Border Services Agency, named Automated Border Control, was launched in Vancouver in 2008 and our second application for US Customs and Border Protection, named Automated Passport Control, was launched in Vancouver in 2013.
SELFSERVICE.IO: And now — You essentially have 520 kiosks now in 17 airports?
CHRISTOPHER: By the end of the year, we will be operating in 19 airports with over 500 kiosks.
SELFSERVICE.IO: SITA is nearest competitor with 5 airports, GCR in IAH, Dedo in DFW — right?
CHRISTOPHER: Yes, SITA is a distant second, and other competitors, including GCR, Dedo, and IBM, are in just 2 airports each.
SELFSERVICE.IO: Fair to say the benefits to the travelers is an average of 50% reduced wait time?
CHRISTOPHER: Studies at Vancouver International Airport and Chicago-O’Hare provided the following results for our Automated Passport Control solution:
4X the number of passengers processed per U.S. Customs and Border Protection Officer
4X the number of passengers processed per U.S. Customs and Border Protection Officer
With traditional methods, a U.S. CBP officer can only process approximately 41 passengers per hour. With APC, CBP officers can process 162 passengers per hour.
89% less time spent through the entire primary process per eligible passenger
89% less time spent through the entire primary process per eligible passenger
With traditional methods, it takes approximately 37 minutes to complete the customs process. With APC, that time is slashed to approximately four minutes..
58% reduction of space required per peak hour passenger.
58% reduction of space required per peak hour passenger.
With APC, each passenger in peak hours uses just 5.8 square feet of space, compared to 13.8 square feet in a traditional queuing-only format.
33% less time spent in a queue for all passengers (APC and non-APC)
33% less time spent in a queue for all passengers (APC and non-APC)
With traditional methods, it takes approximately 50 minutes to complete the customs process. With APC, that time is reduced to approximately 33 minutes for all passengers, whether they use APC or not.
SELFSERVICE.IO: One of the advantages you point to is your fully hosted solution and speed of deployment. Can you talk about that?
CHRISTOPHER: For our Automated Passport Control solution, we manage all of the communications with US Customs and Border Protection through established and secured networks. This means that airports can be up-and-running faster than using any of our competitors. Unlike all of our competitors, YVR’s solution does not require special IP addresses to be issued by US CBP for each site deployed. We host the solution and have IP addresses already established with CBP.
This arrangement saves our customers a minimum of 8 weeks for implementation. Our quickest installation time, from contract signing to going live, was 16 days in Seattle!
Standard or basic BorderXpress
SELFSERVICE.IO: For models — you have a Standard Kiosk, and you also have a Premium Kiosk. Why two models?
CHRISTOPHER: We offer two models, both fully ADA complaint , both capable of providing service in up to 26 languages, and both minimize the use of moving parts which increases reliability and reduces electrical consumption. We initially launched with the Premium model but soon after introduced a Standard, “slim line” model that requires less floor space which is ideal for airports with smaller customs facilities.
SELFSERVICE.IO: Can the process be quicker and easier using smartphones?
CHRISTOPHER: We believe that quick and efficient border control is best managed by offering a variety of different processes ranging from traditional inspections to trusted traveller (registered) programs to our self-service technology which is designed to process every traveller – not just a select few.
I believe a mobile version of Automated Passport Control technology (MPC) compliments the kiosk application nicely. We are working with the developer of MPC, Airside Mobile, to offer our customers access to a BorderXpress-branded version in early 2015.
SELFSERVICE.IO: Where do you see BorderXpress 2 years from now?
CHRISTOPHER: With the success of developing self-service border control applications for two governments, Canada and the United States, we are now in the market offering airlines and airports around the world access to a solution that can be configured to meet the language and admission requirements of any jurisdiction. With global travel on the rise amidst increasingly limited resource budgets, we see huge potential for our newest border solutions.
SELFSERVICE.IO: Thanks Christopher for taking time.
This was a good opportunity to check with C. Maxine Most of Acuity Market Intelligence as well as the new Director of Marketing with SITA AERO. Maxine is the expert analyst for the market.
Numbers are a moving target for sure but as of 11/27/2014 it is safe to say that overall there are 801 units installed with 164 planned. The last numbers from SITA, for APCs specifically, are 7 airports and 190 units. SITA provides several different self-service models used inside airports, not just APCs.
For more research contact C. Maxine Most, Principal with Acuity Market Intelligence. Tel: 303-449-1897, cmaxmost at acuity-mi.com
Update Dec 11 from Acuity
Nearly 1650 Automated Border Control (ABC) eGates Deployed Globally
According to Acuity’s December 2014 count, there are 1644 operational ABC eGates worldwide. Nearly 50% of the total number of eGates deployed at all airports, seaports and land borders are in Asia. However, Europe leads in airport deployments with nearly 40% of global units.
Acuity expects ABC eGate numbers to continue to grow as they move from pilot and initial deployment phases to full scale roll out as is now taking place in both the United Kingdom and Germany. While eGates will increasingly be used at land borders and seaports, today these border control points represent just 4.7% and 22% respectively, of all eGate units deployed.
Spreadsheet provides details on each eGate deployment including number of eGates, the location of eGates, installation date, vendors, what type of biometrics are used, what tokens, if any, are required, who qualifies, is registration required, etc., as well as regional and vendor market share information. Preview the spreadsheet headersand buy the deployment list.
Purchase the Automated Border Control (ABC) eGates Deployment Listand theAutomated Passport Control (APC) Kiosk Deployment ListTOGETHER.
$1,490
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Add both the Automated Border Control (ABC) eGates Deployment Listand theAutomated Passport Control (APC) Kiosk Deployment Listto a PURCHASE of any license forThe Global Automated Border Control Industry Report: Airport eGates and Kiosks
Please contact me directly at cmaxmost@acuity-mi.com or at +1 720 530 5836 to take advantage of this special offer.
Chris Gilliland with YVR on Passport Kiosks was last modified: July 7th, 2015 by News Editor
Gatwick Airport is the first airport worldwide to introduce kiosk payment for self bag drop systems so as to simplify baggage check-in for its customers. Materna recently has been awarded the contract for this and will install 50 systems at Gatwick Airport starting in April 2015.
Materna’s self bag drop system comes with an intuitive graphical user interface so that passengers can drop off their luggage very quickly and easily. Its solution is based on the IATA CUSS standard and also supports the new CUWS definition (Common Use Web Services). Visitors at PTE will be able to test this service for themselves.
Materna presents Self Bag Drop with brand new Kiosk Payment at Passenger Terminal Expo 2015 in Paris was last modified: February 17th, 2015 by Kiosk Industry
Published on 31 December 2014 08:12 by Sean Farrell
At the end of October, Acuity Market Intelligence reported that automated border control kiosks were expanding across North America and the Caribbean with a total of 25 airports now offering the service. The analyst reports that global market for kiosks will reach 8,000 by 2018. It isn’t just the Americas that are turning to automation, e-gates and kiosks are being used and deployed worldwide, including Australia,Singapore, Germany and the UK.
Why is automation proving so popular? Simply put, the technology is mature enough and radically improves border efficiency and throughput. Acuity Market Intelligence estimates that the kiosks in the US have “decreased international arrival and preclearance border control wait times by as much as 80%.”
Increasing passenger numbers mean that border agencies need to take action. The International Air Transport Association (IATA) predicts that international passenger numbers will grow by a quarter from 1.2 billion in 2012 to 1.5 billion in 2017. Existing manual border controls already struggle to process today’s volume of passengers and future increases threaten to stress already overloaded processes and systems to breaking point.
The challenge for the border security agency is to identify everybody who is not authorized to enter the country among the millions of legitimate travelers. Border agencies need intelligence to identify these high risk travelers efficiently, accurately and without disrupting the immigration experience for the majority.
Case for automation
Automated border gates and kiosks remove the need for a border guard to manually check the travel document and identity for each and every traveler. Qualified border agents can then be redeployed to focus their attention on potential high-risk travelers, thereby improving efficiency and security.
Success in automated border control relies on the wide use of e-passports and the accuracy of biometric verification. Now over 100 countries have implemented e-passports, representing around 60% of all passports in circulation in 2012. Biometric matching technology, particularly for facial recognition, has also improved dramatically in recent years.
Not binary choice
There are a number of factors that border agencies must consider to ensure a successful automated border control deployment. These include selecting the right system, choosing where and how to deploy it, educating staff and passengers on how best to use it and re-configuring port operations to maximize the potential benefits.
It isn’t a binary choice between manual and automated processing. It is all about finding the right efficiencies and trade-off between the two. The balance depends on a number of criteria, such as the security requirements, types of threat faced, traveler demographics, infrastructure constraints, and the availability of travel documents, such as e-passports with biometrics.
For Airport Kiosk Accessibility Regulations, the next webinar in the U.S. Access Board’s free monthly series will take place June 7 from 2:30 – 4:00 (ET) and review accessibility requirements for airports under the ADA and other laws. The session will focus on areas of special concern, including passenger loading zones, self-service ticketing kiosks, security checkpoints, boarding bridges and devices, signage, sales and service counters, communication systems, and service animal relief areas. A representative from the Federal Aviation Administration will join the Access Board in conducting the session.
after introduced a Standard, “slim line” model that requires less floor space which is ideal for airports with smaller customs facilities.
Why is automation proving so popular? Simply put, the technology is mature enough and radically improves border efficiency and throughput. Acuity Market Intelligence estimates that the kiosks in the US have “decreased international arrival and preclearance border control wait times by as much as 80%.”