Category Archives: Border kiosk

Global Entry Kiosks Biometrics Change

Global Entry Kiosks Update

Global Entry Kiosks
Here are Global Entry kiosks which KIOSK, one of our sponsors, manufactured and supplied.

We’ve got some exciting news for frequent flyers: Global Entry is making its kiosks even more efficient by eliminating passport and fingerprint scans, and relying instead on facial recognition technology.

Passengers who have Global Entry and arrive at some airports from international destinations don’t need to scan their passport, put their fingers on a fingerprint sensor and then answer a questionnaire. They just have a picture taken and then collect a printed receipt from the kiosk, which they give to an officer. Then they can exit the airport immediately after the baggage claim.

Using Global Entry is about to get even easier

 

More Related links

A Discouraging State of Affairs – what has happened to the Global Entry Kiosks?

Global Entry Kiosk Program Kicks Off at SJC

Global Entry Kiosk at Newark Liberty Airport | U.S. Customs and Border Protection

Using Global Entry is about to get even easier

About Global Entry

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

At airports, program members proceed to Global Entry terminals, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

Travelers must be preapproved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.

While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

Border kiosk – YVR develops next-generation BorderXpress kiosks

Vancouver International Airport (YVR) today announced its proprietary line of self-serve border control solutions, BorderXpress, has been expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new Primary Inspection Kiosk (PIK) program. YVR will roll out 90 new PIK configured BorderXpress Kiosks in spring 2017. YVR is proud to be an integral part of CBSA’s objective to modernize the border entry process for air travelers.

BorderXpress was developed by Innovative Travel Solutions, an independent business unit within YVR with more than a decade of experience in kiosk design, user experience, layout and flow analysis.  BorderXpress has proven to be a very efficient tool to reduce border line ups, while at the same time strengthening the safety and security of borders. More than 1,050 kiosks are currently in use at 34 airport and seaport locations, processing over 100 million passengers to-date – more than any other provider.

BorderXpress can be easily configured to meet the needs of governments around the world looking to implement technology solutions to reduce border line-ups and improve the safety, security and integrity of their borders.

The full press release is below and attached.

YVR develops next-generation BorderXpress kiosks to meet the needs of the Canada Border Services Agency’s new border clearance program

Automation offers expedited process for international arriving passengers

 Richmond, B.C. April 5, 2017: Vancouver International Airport (YVR) today announced its proprietary line of self-serve border control solutions, BorderXpress, has been expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new Primary Inspection Kiosk (PIK) program. Under the PIK program, the CBSA is expanding its use of border kiosks at Canadian airports, and will now offer self-service options to an increased number of incoming international travelers.

“Border clearance kiosks are the way of the future and we applaud the CBSA’s continued efforts to expand the use of kiosks to reduce border wait times while meeting evolving security needs,” said Craig Richmond, President & CEO, Vancouver Airport Authority. “Not only do our BorderXpress solutions provide a modern and efficient experience for our passengers, they are also a smart choice for airports and government, as they help to reduce overall operating costs and free up border officers to focus more closely on enforcement and intelligence efforts.”

YVR will roll out 90 new PIK-configured BorderXpress kiosks in Spring 2017, extending the automated border clearance process to the majority of incoming international travelers. Using the new kiosks, passengers will scan their travel documents, complete their declaration and verify their identity and admissibility using facial recognition technology before proceeding to a CBSA officer for final inspection. This process will ultimately reduce time spent with the CBSA officers and decrease overall processing times. The addition of the new BorderXpress kiosks will help YVR meet its goal of handling 25 million passengers by 2025 while still providing exceptional customer experiences.

As part of the CBSA’s objective to modernize the border entry process for air travelers, the paper declaration card will be eliminated. BorderXpress PIK technology will now handle this function and passengers will complete paperless declarations directly at the kiosks. Passengers can save even more time by completing their declaration in advance using the eDeclaration (Beta) mobile app, and scan their quick response (QR) code at a BorderXpress kiosk upon arrival.

BorderXpress was developed by Innovative Travel Solutions, an independent business unit within YVR with more than a decade of experience in kiosk design, user experience, layout and flow analysis.  BorderXpress is marketed to airports around the world and more than 1,050 kiosks are currently in use at 34 airport and seaport locations — more than any other provider.

BorderXpress kiosks help immigration officers process up to four times more passengers per hour than through traditional clearance; and, as of March 1, 2017, BorderXpress kiosks have processed over 100 million passengers.  BorderXpress can be easily configured to meet the needs of governments around the world looking to implement technology solutions to reduce border line-ups and improve the safety, security and integrity of their borders.

-YVR-

About Vancouver Airport Authority

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 22.3 million passengers in 2016. Fifty-five airlines serve YVR, connecting people and businesses to more than 125 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the eighth consecutive year in the Skytrax World Airport Awards in 2017. Vancouver Airport Authority is a dedicated community partner and in 2016 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor. For more information, please visit www.yvr.ca.

 

For further information:

YVR Media Relations

604.880.9815; media_relations@yvr.ca

Twitter: @yvrairport

Innovative Travel Solutions

www.yvr.ca/inv

inv@yvr.ca

 

 

New self-service border kiosks launching at Ottawa airport; roll-out to continue across Canada this year

OTTAWA, ONTARIO–(Marketwired – March 17, 2017) – Canada Border Services Agency

Today, the Honourable Ralph Goodale, Canada’s Minister of Public Safety and Emergency Preparedness, and Mark Laroche, Ottawa International Airport Authority President and CEO, announced that Primary Inspection Kiosks will be operating at the Ottawa Macdonald-Cartier International Airport starting Monday, March 20, 2017. Minister Goodale also announced that “CanBorder – eDeclaration,” the Government of Canada’s mobile declaration application, will be ready for use with the new kiosks at Ottawa airport on Monday.

Primary Inspection Kiosks are next generation technology that will expand current self-service options for international air travellers arriving in Canada. The new kiosks will launch first at Ottawa airport, with select airports to follow later this year.

The new kiosks will allow travellers to verify their travel documents, complete an on-screen declaration, and confirm their identity using facial authentication (involving only a one-to-one photo comparison at the kiosk with the traveller’s passport). Those looking to save more time can complete their declaration in advance using the CanBorder – eDeclaration mobile app, which will give them a quick response (QR) code to scan at a kiosk upon arrival.

Primary Inspection Kiosks will be rolled out at Canada’s major airports this year, strengthening border security and simplifying the border experience. By moving towards digital declarations, the Canada Border Services Agency (CBSA) is capitalizing upon the experience and successes of other countries that have adopted automated border technology.

Quotes

“Smart border management includes leveraging technology to improve security and help reduce wait times at Canada’s busiest airports. The Government of Canada is committed to using digital tools to improve services to Canadians and international travellers, ensuring smooth and efficient airport experiences.”

The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness

“Using technology for more efficient border processing is welcome news for returning residents, and will enhance the passenger experience for arriving visitors. We thank the CBSA for allowing our airport to be the first to introduce the Primary Inspection Kiosks, and will continue to engage with our partners to make efficiency initiatives a recurring theme in all projects at the Ottawa International Airport.”

Mark Laroche, Ottawa International Airport Authority President and CEO

Quick Facts

  • Primary Inspection Kiosks will eventually replace the Automated Border Clearance program, streamline services for travellers arriving in Canada by air, and allow the CBSA to better manage increasing traveller volumes at airports.
  • The on-screen declaration and mobile app will allow the CBSA to phase out the standard distribution of declaration cards on board aircraft, reducing paper consumption and allowing for cost savings through digital service delivery.

Related Links

Primary Inspection Kiosks

CanBorder – eDeclaration app


Quote from Embross:  Ottowa is the first Airport that deployed the option last month using Embross V-APC Kiosks. http://www.embross.com/kiosks/

Toronto is also installing PIK before VVR installs their own version at Vancouver.

http://www.cbc.ca/news/canada/ottawa/kiosk-airport-cbsa-app-1.4031840

http://www.marketwired.com/press-release/new-self-service-border-kiosks-launching-ottawa-airport-roll-out-continue-across-canada-2203842.htm

Our first APC kiosks were delivered in 2003, I see information on YVR(BoarderXpress) and SITA, but nothing on our hundreds of Nexus and APC kiosks.

Embross North America, Ltd., a Canadian based organization founded upon the acquisition of IBM’s Travel & Transportation Kiosk group, including both its people and solutions, by Embross Holdings Pty Ltd. and represents more than 50% of airport kiosks in the market (Check-in, APC BagDrop, and software related etc..)

Embross’s history of being first to market:

  • First check-in kiosks in the mid-1990’s
  • First CUSS kiosks in 2002 (Our CUSS platform is the “IBM” and “ARINC” platform as many know those names more than “Embross”.)
  • First Biometric APC Kiosks in 2003
  • First ADA Accessible Kiosks in 2004
  • First RFID Bag Tag 2010…
  • First Mobile Check-in kiosk
  • most recently, first PIK Kiosk in 2017.

Facial Recognition Kiosks Come To Vancouver International Airport CBP

Vancouver International Airport will be first in Canada to use NEXUS facial recognition kiosk technology.

facial recognition kiosk Innovative Travel Solutions announced today that their biometric kiosks have been configured to meet the requirements of the NEXUS program, a joint Canada Border Service Agency’s (CBSA) and U.S. Customs and Border Protection (U.S. CBP) operated Trusted Travellers program.

BorderXpress NEXUS features ‘tap-and-go’ technology and utilizes state-of-the-art facial recognition software to verify members’ identity, replacing the old iris recognition technology.

Chris Gilliland is the Director of Innovative Travel Solutions (ITS), the innovation team at Vancouver International Airport who developed the BorderXpress technology.

Here is a link for how to use the Vancouver Facial Recognition kiosks. They are the first to deploy.

YVR’s Innovative Travel Solutions develops next generation biometric solution for Canadian trusted traveller program

ITS helps the Canada Border Services Agency modernize the NEXUS program 

 Richmond, B.C. October 30, 2019: Today, Innovative Travel Solutions (ITS) by Vancouver International Airport announced that their proprietary line of self-service, biometric-enabled kiosks, BorderXpress, has been configured to meet the requirements of the Canada Border Service Agency’s (CBSA) modernized NEXUS program. BorderXpress NEXUS features ‘tap-and-go’ RFID technology and utilizes state-of-the-art facial recognition software to verify members’ identity, replacing the old iris recognition technology.

“This is another big first for us—being the first Canadian airport to offer NEXUS members an enhanced and more seamless border clearance process. I know our frequent travellers that utilize NEXUS will be pleased with this modernized solution,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “We are grateful for the collaborative relationship we have with our partners at the Canada Border Service Agency and to be once again chosen as the trusted partner for the first solution and rollout. We look forward to continuing to work together on the next phase to create a complete seamless journey for all NEXUS members.”

NEXUS is a joint CBSA and U.S. Customs and Border Protection (U.S. CBP) operated Trusted Traveller program designed to speed up border crossings for low-risk, pre-approved travellers into Canada and the U.S. YVR introduced 11 next generation NEXUS kiosks in October 2019, dedicated to facilitating the trusted traveller program. Using the new kiosks, NEXUS members will tap or scan their NEXUS card and capture a photo to verify their identity using facial recognition technology before proceeding to a CBSA officer for final inspection. If you have something to declare you must do so verbally, to an officer, at a clearly marked area in the customs hall after using the kiosk.

As part of the CBSA’s objective to modernize the NEXUS program, this is intended to better serve NEXUS members travelling by air as facial biometric verification provides travellers with a simplified method of being identified. This initiative aligns the NEXUS program with international trends on traveller processing and supports the CBSA’s goal to increase efficiencies without compromising security. For more information on this initiative, including instructions on how to use the new NEXUS facial verification kiosks, please visit the NEXUS Air webpage.

ITS has also sold its BorderXpress NEXUS solution to Halifax Stanfield International Airport and Montréal-Pierre Elliott Trudeau International Airport, with deployments scheduled later this year.

BorderXpress technology was developed by ITS, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North America for 10 consecutive years. ITS specializes in delivering industry-leading travel technology to transform the traveller’s experience. Since 2009, ITS has sold over 1,600 kiosks at 43 airport and seaport locations around the world, helping more than 250 million passengers clear the border safely and securely.

More Biometric Kiosk News

Airport Kiosks – YVR’s Innovative Travel Solutions & Glidepath deliver self-service bag drop system

YVR’s Innovative Travel Solutions Cyprus Border Control kiosks for Entry and Exit

YVR’s Innovative Travel Solutions Cyprus Border Control kiosks for Entry and Exit

YVR’s Innovative Travel Solutions becomes first in Europe to provide permanent border control kiosks for Entry and Exit border control

Cyprus airports install 74 BORDERXPRESS kiosks to enhance security, speed of service and improve experience for passengers

Big news today for the airport industry with the installation of 74 BorderXpress kiosks at Pafos International Airport and Larnaka International Airport in Cyprus. This is the first implementation of permanent kiosks for Entry and Exit border control in all of Europe. As air traffic continues to grow throughout Europe, so too do border control wait times. This technology has proven success in 39 other airport and seaport locations and allows airports to increase passenger traffic and reduce wait times – all without having to add additional space or staffing resources.

————————–

 Richmond, B.C. July 10, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) announced the installation of 74 BORDERXPRESS kiosks at Pafos International Airport (Pafos) and Larnaka International Airport (Larnaka) in Cyprus. This marks a major milestone for the industry and ITS, as today’s announcement is the first implementation of permanent kiosks for Entry and Exit border control in Europe.

Hermes Airports Ltd, operating Pafos and Larnaka airports, is installing the kiosks to enable passengers to independently complete passport control procedures under the supervision of Hermes personnel and with the approval of Cyprus Police.

“As the demand for air travel continues to increase, airports around the world must embrace and implement innovative technologies to solve critical passenger processing challenges,” says Craig Richmond, President and CEO, Vancouver Airport Authority. “BORDERXPRESS kiosks will increase efficiencies and improve the overall passenger experience at Pafos and Larnaka airports while enhancing safety and security within the European Union.”

BORDERXPRESS uses self-service biometric-enabled kiosks to expedite the border clearance process without compromising security. The Entry and Exit process is the same, in that, at the kiosk, travellers select their language, scan their travel documents and answer a few simple questions. The kiosk also captures an image of each passenger’s face which can be compared with and verified against the photo in their electronic passport, though the kiosks do accept non-ePassports and EU Identity documents as well. Travellers then take their completed kiosk receipt to a border services officer. The Exit kiosks are available for use by all travellers while the Entry kiosks are only available to EU citizens due to government specifications.

“We are dedicated to establishing Pafos and Larnaka as industry leading airports, and our commitment to prioritizing both safety and passenger experience is paramount to this, especially as we seek to increase passenger traffic,” says Eleni Kaloyirou, Chief Executive Officer at Hermes Airports. “Following the success of a pilot project to test the efficiency of BORDERXPRESS for Exit control at Pafos airport, we’re delighted to build on our partnership with YVR’s Innovative Travel Solutions with the implementation of seventy-four kiosks at Larnaka and Pafos airports”.

BORDERXPRESS kiosks provide a modern and efficient experience, and are a smart choice for airports and governments as they help to reduce overall operating costs and allow airports to expand passenger traffic without having to add additional space or staffing resources. The kiosks also free up border security officers to focus more closely on enforcement and intelligence efforts.

 This technology was developed by Innovative Travel Solutions, an independent business unit within Vancouver International Airport (YVR), named Best Airport in North America for the ninth consecutive year. The kiosks can be easily configured to meet the needs of governments around the world looking to reduce border line-ups at entrance and exit points and improve the safety and security of borders.

“With today’s announcement, Pafos and Larnaka airports are simplifying and enhancing the border Entry and Exit process for both airport personnel and travellers,” says Chris Gilliland, Director of ITS, Vancouver Airport Authority. “BORDERXPRESS has proven its success and efficiency at airports across Canada and the United States. Today, we are proud to be introducing our solution to the European market. This is a significant accomplishment for Innovative Travel Solutions, Hermes Airports, the Cyprus government and the industry, overall.”

With more than 1,500 kiosks in 41 airport and sea ports, BORDERXPRESS has processed over 181 million passengers in over 35 languages globally, and reduced passenger wait times by more than 50 per cent.

-YVR-

About Vancouver Airport Authority

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 24.2 million passengers in 2017. Fifty-six airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the ninth consecutive year in the Skytrax World Airport Awards in 2018. Vancouver Airport Authority is a dedicated community partner and in 2017 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.

www.yvr.ca

About YVR Innovative Travel Solutions

Innovative Travel Solutions (ITS) is the innovation team at Vancouver International Airport (YVR), voted North  America’s Best Airport for nine straight years by Skytrax World Airport Awards. In 2009, the innovation team implemented BORDERXPRESS at Vancouver International Airport and soon discovered that other airports and governments might also want the ability to reduce wait times and increase their international arrives traffic without having to add additional space or staffing resources. YVR has now sold over 1,500 kiosks to 41 airport and seaport locations worldwide, processing more than 181 million passengers – more than any other automated passport control provider. In May 2018, the team at ITS set their sights on the next innovation in the evolution of the passenger experience with the launch of CHECKITXPRESS, the world’s most accessible, efficient and intuitive self-service bag drop. CHECKITXPRESS improves ease of use for travellers regardless of age, digital fluency, language or mobility, and is the result of a collaboration between YVR and Glidepath, one of the world’s leaders in airport baggage handling.

yvr.ca/inv

For further information:

YVR Media Relations

604.880.9815; media_relations@yvr.ca

Twitter: @yvrairport

Innovative Travel Solutions 

www.yvr.ca/inv

inv@yvr.ca

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

A Discouraging State of Affairs – what has happened to the Global Entry Kiosks?

A Discouraging State of Affairs – what has happened to the Global Entry Kiosks?

Francie Mendelsohn is President of Summit Research Associates, Inc.
Francie Mendelsohn is President of Summit Research Associates, Inc.

I have previously written about the impressive Global Entry kiosks, more than 500 having been deployed by the US Customs and Border Protection (CBP). These units, built by Kiosk Information Systems with software developed by the US Government, are installed at 43 US airports, seven Canadian airports and the following international airports: Abu Dhabi, Aruba, Dublin, Guam, Nassau, Saipan and Shannon.  They allow passengers who have enrolled in the Global Entry program–an expedited clearance for pre-approved, low-risk travelers upon their arrival in the United States—quick access through the Customs area through automatic kiosks.  The program frees these passengers from filing out a paper Customs entry form; all required information is produced at the kiosks, theoretically a significant time-saving system.

At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt, complete with the passenger’s passport photo, and directs the traveler to a CBP agent and then on to baggage claim and the exit.
Travelers must be pre-approved for the Global Entry program. Called the Trusted Traveler program, all applicants must undergo a rigorous background check, followed by an in-person interview before they are permitted to enroll. The cost is $100.00 for a five-year pass.
At least that the way they were supposed to work. Previously, when I accessed the kiosks at airports including Washington Dulles, LAX, Philadelphia and Miami, the system was a pleasure to use. Although there were some minor glitches (the software did not show passengers how to insert their passport to initiate the process) that required a few attempts to get it right, it was fast and easy to operate.
Global Entry Kiosks
Dulles International Airport was one of the first airports to test the kiosks; it is the jumping-off point for dozens of international flights.  Like highways, airports have rush hours.
At Dulles they are from 7:00-9:00 am (for California flights) and again from 3:00-6:00 for California flights as well as for the dozens of Europe-bound flights. When we arrived after a flight from Munich, it was 3:15pm and the International Arrivals Hall was packed. There are signs directing Global Entry passengers to a special line in order to use the kiosks.
This is a welcome diversion from the hoards of non-registered passengers who have to encounter extremely long lines to go through Customs, especially during that 3-6pm rush hour window.
We quickly saw that almost all of the 30+ kiosks were in use. When one became available, I went to use it. I then saw that the previous user had abandoned the session midway through; the error message on the screen revealed that fact.
There was no way to start over so I waited for another kiosk to become free.  It became apparent that many of the kiosks had suddenly become available. (This was because so many of my fellow-passengers were experiencing the same performance issues as I was.) I tried a kiosk and followed the instructions to insert my passport to begin the session. The kiosk was unable to read my passport so I tried again. No luck.
At this point, I moved over to a second kiosk to start the process again.  But again the software could not read my passport. On to a third kiosk. This time it appeared to read the passport page with the barcode. Quite a bit of time elapsed before I received a screen message saying that I was not a registered Global Entry user and therefore could not use the kiosk. This clearly was in error. (I had registered for Global Entry two years ago)
Growing more annoyed by the minute, I then moved on to a fourth kiosk. At long last, success! The passport was read and accessed the database where my Trusted Traveler information was stored. The system also recognized the flight on which I had just flown back to the U.S. At this point, the system asks the same questions that one encounters on the paper Customs form. These include: Are you carrying more than $10,000 in cash? Are you bringing fruits and vegetables into the country? One nice touch is that it allows you to select the “No” button if all of the answers to the questions are No.  When the form is filed out, it appears on the screen with the user’s passport photo on top. If all of the information is correct, you touch the Print button and the paper customs declaration slides out of a slot in the kiosk.
I then took the form to a customs official who stamped and then retained it. I asked him if my experience with the many unreliable kiosks was normal or an aberration. He assured me that my frustrating experience was par for the course.  Note: the majority of users who had experienced similar problems had given up and moved over to the long line to fill out a paper declaration and have the CBP official examine and stamp it.
Attempts to reach personnel at the US Customs and Border Patrol have so far proven unsuccessful. Without proper maintenance on these units, the future does not bode well.
The numbers of passengers who quickly gave up trying to use the kiosk and went directly to the regular customs line was disheartening. It’s a sad commentary on a once-impressive (and easy to use) kiosk deployment that had really provided Service to the Citizen.

Global Entry Kiosks More Info

First Ever Border Control Kiosks Installed on Passenger Cruise Ship

First Ever Border Control Kiosks Installed on Passenger Cruise Ship

Richmond, B.C., January 26, 2018: Today, Vancouver International Airport’s (YVR) Innovative Travel Solutions (ITS) and Ferries del Caribe celebrated the installation of two BorderXpress kiosks onboard its cruise ship, the MV Kydon. This marks a milestone for the industry as Ferries del Caribe becomes the first-ever cruise operator in the world to install border control kiosks onboard a cruise ship or ferry.

border kiosk
Click for full size

Today’s announcement follows a five-month pilot program using two BorderXpress Automated Passport Control (APC) enabled kiosks. The pilot program illustrated the effectiveness of BorderXpress kiosks in expediting passenger processing, while also improving the overall passenger experience by streamlining and simplifying the border clearance process without compromising safety.

“Today marks a momentous occasion for the cruise ship industry, and we are proud that our line of BorderXpress self-serve kiosks were chosen as part of this industry first,” said Chris Gilliland, Director of ITS, Vancouver Airport Authority. “No matter where they are implemented, BorderXpress kiosks enable immigration officers to process more passengers per hour, reduce passenger wait times and overall operating costs, and free up border officers to focus on security, intelligence and enforcement activities.”

border kiosk
Click for full size

Ferries del Caribe’s MV Kydon offers services from Santo Domingo in the Dominican Republic to San Juan, Puerto Rico. The BorderXpress kiosks can be utilized by U.S. citizens, U.S. legal permanent residents, Canadian citizens, travelers utilizing ESTA (Visa Waiver Program), and travelers entering with a B1/B2 or D visa.

“This is a celebratory day for Ferries del Caribe as we become the first in the world to install border control kiosks onboard a passenger ship,” said Néstor González García, President of Ferries del Caribe. “We’re delighted to partner with Innovative Travel Solutions to implement the BorderXpress kiosks, which allow us to modernize our border clearance process and ensure our passengers have an enjoyable and seamless experience on their trip with us.”

A major differentiator between border control kiosks installed at airports and onboard passenger ships is that the cruise ship kiosks can connect via satellite with secured segregated VLAN for kiosk communication. Passengers using BorderXpress complete their customs declaration onscreen and scan their passport at the kiosk which then sends their encrypted information to a border control agency that returns a government response in seconds. A receipt is then printed from the kiosk which the traveller takes to a border services agent who verifies the document and makes the final approval to allow a traveller into the country.

“At YVR, innovation is key to our success. We continue to bring our technology innovations to market to help improve the overall passenger experience, whether it is for air travel or sea travel,” said Gilliland.

More than 1,300 BorderXpress kiosks are currently in use at 39 airport and seaport locations. As of December 2017, BorderXpress kiosks have processed over 160 million passengers in 36 languages.

-YVR-

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 24.1 million passengers in 2017. Fifty-six airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the eighth consecutive year in the Skytrax World Airport Awards in 2017. Vancouver Airport Authority is a dedicated community partner and in 2017 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor.

For more information, please visit www.yvr.ca.

For further information:

YVR Media Relations Innovative Travel Solutions

604.880.9815; media_relations@yvr.ca

@yvrairport

Innovative Travel Solutions
www.yvr.ca/inv
inv@yvr.ca

Innovative Travel Solutions celebrates 2017 as leading global provider of border kiosks

Innovative Travel Solutions celebrates 2017 as leading global provider of border kiosks

More than 1,300 BorderXpress kiosks in use at 39 airport and seaport locations

YVR’s BorderXpress Automated Passport Control (APC) system allows eligible travelers to clear US Customs and Border Protection formalities quickly, securely and without preregistration. Our solution reduces wait times by up to 50% and significantly improves the international arrival experience.

 

 

 

 

 

 

The value of automated border control processing is quickly becoming realized around the globe. Vancouver Airport Authority’s Innovative Travel Solutions (ITS) celebrated a major milestone in 2017 – they have now processed more than 160 million passengers at more than 1,300 BorderXpress kiosks in use at 39 airport and seaport locations worldwide – more than any other provider.

BorderXpress is the world’s first self-service border solution that accepts all passports and reduces passenger wait times by more than 50%.

2017 highlights:

  • 374 kiosks sold (40% increase over 2016)
  • Contracts with airports in Europe, United States, the Caribbean and the Pacific
  • First ever installation of a border control kiosk onboard a passenger ship
  • Successful implementation of next-generation Primary Inspection Kiosks (PIK) in Canada

 

For further information, please find the full media release below.

Richmond, B.C. December 21, 2017: Vancouver Airport Authority’s Innovative Travel Solutions continues to build on its position as the leading provider of border control kiosks, ending 2017 having processed more than 160 million passengers at more than 1,300 BorderXpress kiosks in use at 39 airport and seaport locations. The year also saw the successful implementation of next-generation Primary Inspection Kiosks (PIK) in Canada, as well as the first installation of a border control kiosk onboard a passenger ship.

BorderXpress is the world’s first self-service border control solution that accepts all passports and doesn’t require pre-registration or fees – and it reduces passenger wait times by more than 50 per cent. It was developed by Innovative Travel Solutions (ITS), an independent business unit within Vancouver Airport Authority (YVR) with more than 10 years of experience in kiosk design, user experience, layout and flow analysis.

“Innovative Travel Solutions had a remarkable year in 2017, as we continue to experience robust growth and increased sales of our BorderXpress kiosks to customers around the world,” said Chris Gilliland, Director of ITS, Vancouver Airport Authority. “We’re especially proud to have expanded our customer base globally as well as providing our kiosk solution onboard a passenger vessel for the first time.”

2017 Highlights

  • 2017 marked another successful year of strong BorderXpress sales for ITS. An additional 374 kiosks were sold, a 40 per cent increase from the number of kiosks sold in 2016. ITS also grew its customer base by securing contracts with airports in Europe, United States, the Caribbean and the Pacific.
  • In Canada, BorderXpress was also expanded to meet the requirements of Canada Border Service Agency’s (CBSA) new PIK program. Under this program, CBSA expanded its use of border kiosks at Canadian airports, and now offers self-service options that is now available to the majority of incoming international travellers. Innovative Travel Solutions delivered PIK kiosks at Vancouver International Airport (YVR) in April and has since helped Halifax Stanfield International Airport (YHZ), Quebec City Jean Lesage International Airport (YQB) and Montreal-Pierre Elliott Trudeau International Airport (YUL) successfully implement BorderXpress PIK kiosks.
  • 2017 also saw the first ever installation of BorderXpress kiosks on a passenger ship as part of a successful two-month pilot with America Cruise Ferries.
  • ITS also experienced growth of its own, adding four team members for a total of 25, including a new Innovation Manager position to focus on developing other new technology innovations.

The Year Ahead

Though US and Canadian airports remain the primary hub for the rollout of border control kiosks, ITS recognizes that markets such as Europe and Asia have tremendous potential to utilize kiosk technology given their growth in population and air travel frequency amid new routes regularly added by major airlines.

In addition, international seaports are another relatively untapped market for kiosk technology. ITS has already made headway here. In 2015, 10 BorderXpress kiosks were installed at Canada Place cruise ship terminal at Port Metro Vancouver, becoming the world’s first self-service border control solution available at a seaport. In 2016, two kiosks were installed at Port Everglades in Florida.

“Airports and seaports across the globe need processing support as passenger numbers continue to rise at a rapid pace,” added Gilliland. “At the same time, they are being asked to reduce costs, improve operational efficiencies, manage new and more stringent regulations, and most importantly, enhance the safety and security of the travelling public. We are confident in our ability to grow the ITS business with innovative technology solutions that reduce border line-ups and improve the safety, security and integrity of their borders.”

The value of automated border control processing is becoming more realized and ITS is looking ahead to 2018 to continue its position as the leader of efficient, secure and user-friendly travel solutions with biometric-based technology.

-YVR-

About Vancouver Airport Authority

Vancouver Airport Authority is a community-based, not-for-profit organization that manages Vancouver International Airport (YVR). Canada’s second busiest airport, YVR served 22.3 million passengers in 2016. Fifty-seven airlines serve YVR, connecting people and businesses to more than 127 non-stop destinations worldwide. In 2016, YVR received CAPA Centre for Aviation’s prestigious Airport of the Year Award and was voted Best Airport in North America for the eighth consecutive year in the Skytrax World Airport Awards in 2017. Vancouver Airport Authority is a dedicated community partner and in 2016 donated more than $1,000,000 to local organizations. We are committed to creating an airport that British Columbia can be proud of: a premier global gateway, local economic generator and community contributor. For more information, please visit www.yvr.ca.

For further information:     

YVR Media Relations

604.880.9815; media_relations@yvr.ca            Twitter: @yvrairport

Innovative Travel Solutions

www.yvr.ca/inv  

inv@yvr.ca