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Self-Order Kiosks – Forbes Article Having A Moment

From Forbes article Self-Order Kiosks Are Finally Having A Moment In The Fast Food Space  July 30, 2019

Self-Order Kiosks McDonalds in Forbes

Excerpt:

In 2010, I wrote an article titled “Quick-service restaurant kiosks: What’s taking so long?”

The gist was that although major players like Subway, McDonald’s, Burger King and Arby’s started experimenting with kiosks in 2006, we had yet to see mass adoption in the restaurant space, despite kiosks’ rapid deployments in airports, grocery stores and casinos.

In technology terms, it has since been a lifetime. However, kiosks finally seem to be having their moment in the quick-service space.

Self-Order Kiosk Research

New research from Tillster shows that 25% of restaurant customers have used a self-ordering kiosk at a restaurant within the past three months—up 7% year-over-year. Further, more than 65% of customers said they would visit a restaurant more often if self-service kiosks were offered, and 30% of customers prefer to order from a kiosk versus a cashier if the lines were of equal length.

Alicia Kelso

I have covered the restaurant industry since 2010 when I was named editor of QSRweb. I later added fast casual and pizza beats to my portfolio as editorial director of foodservice media. This coverage spanned the gamut of topics that make up the foodservice space, from marketing and customer service, to the supply chain and display technology. My work has been featured in publications around the world, including NPR, Bloomberg, The Seattle Times, Crain’s Chicago, Good Morning America and Franchise Asia Magazine. I continue to serve as a contributor for many publications, including QSRweb, Food Dive, Innovation Leader and the Digital Signage Federation.

Other notes

  • Preference for self-order seems to have swung positive over last 12 months (MSN poll quoted)
  • Younger customers contributing
  • Amazon trained us
  • Subway is big example nowadays
  • Wendy’s covers 2/3rds of locations. Thinks it has a return.
  • KFC to do 5000 by 2020
  • Taco Bell doing entire chain
  • Self-service market research by Tillster says 30.8 billion

More Information McDonalds News Watch

  • Times Square McDonalds Kiosks Launched
  • Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’2019/06/24 Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note:  How China tariffs might affect this are in play. Taco Bell Kiosk consumer-facing technology efforts are in full force this year. On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants. Rob Poetsch, spokesman for the Irvine, Calif.-based chain, …
  • Asian Grill Opens New Location with Self Order Kiosks 2019/06/21 Asian Grill Opens New Location with XPR Kiosks Asian Grill, known for its authentic regional cuisines, has recently implemented XPR’s self ordering kiosks and mobile application to help automate the ordering process. Along with the new equipment throughout the kitchen to help relay orders to the staff, these changes have helped to improve operational efficiency, check …
  • McDonald’s & Sonic Optimizing with Self Order AI Technology2019/06/20 Self-Order and AI Sonic McDonalds Read full article at PSFK From menus curated to individuals’ dietary needs to offers that adjust in real time to trends and even weather patterns, here’s how top food names like Sonic and THE.FIT are using AI to enable tailored food experiences Today’s consumers have more food options than ever. The ordering experience …
  • Tapit demonstrates unique self-ordering kiosk 2019/06/18 Excerpt from BakeMag Jun article. Read full article Tapit demonstrates unique self-ordering kiosk Courtesy of Tapit 06.11.2019 By John Unrein Tapit, a leading restaurant and retail-focused software vendor, has launched Selfit, a self-ordering kiosk platform with accompanying online ordering via a mobile app and interface to the restaurant’s website. Purpose-built for the restaurant and retail industries, Tapit demonstrated its self-ordering platform …
  • Inside Times Square McDonalds flagship – CNBC 2019/05/29 McDonalds Times Reprinted with permission in full from CNBC May 2019 & Amelie Lucas On Thursday, McDonald’s opened a new flagship store in Times Square, expected to be its busiest in the U.S. The location showcases the modern updates that McDonald’s has been bringing to its U.S. stores. It boasts digital menu boards, 18 self-order kiosks and wireless mobile …
Android, Kiosk Newsbits, Order Kiosk, picks, self-order kiosk

Taco Bell Kiosk – Taco Bell president on kiosk: ‘It’s super fun’

Excerpt from Nation’s Restaurant News June 17, 2019
Editor’s Note:  How China tariffs might affect this are in play.

Taco Bell Kiosk consumer-facing technology efforts are in full force this year.

On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.

Rob Poetsch, spokesman for the Irvine, Calif.-based chain, said the brand is on track to complete the national rollout of kiosks by the end of this year. The company has about 6,600 U.S. locations.

Less than a year into the deployment, the new 22-inch monitors are already winning accolades.

Taco Bell’s consumer-facing technology efforts are in full force this year.

On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.

Taco Bell Kiosk

Taco Bell kiosks are now in 4,000 U.S. locations. (Photo: Taco Bell)

Taco Bell developed the application for the 22-inch touchmonitor.  The chain has remote monitoring via a secure cloud-based platform for remote management of the kiosks through Android devices.

For Taco Bell, the award is years in the making. The company has been testing various versions of kiosks, only recently settling on a format that it said works for its consumers.

Rafik Hanna, senior director of information technology at Taco Bell, said the company “strives to stay relevant with customers’ ever-changing preferences.”

Food order kiosk, picks, self-order kiosk

Tapit demonstrates unique self-ordering kiosk

Excerpt from BakeMag Jun article. Read full article

Tapit demonstrates unique self-ordering kiosk

Selfit.jpg
Courtesy of Tapit
06.11.2019
By John Unrein

 

According to an IHL Services research, 96% of adults aged 18-39 favored self-kiosks for food ordering. With Tapit, single restaurant locations or large chains can meet this demand and affordably install Selfit’s feature-rich, highly customizable and scalable technology.

“On average, Tapit self-order kiosks increased each individual order by a remarkable 30% and 13% per branch,” said Eli Cohen, head of operations at New Deli restaurant chain.

Excerpt from BakeMag Jun article. Read full article

Food order kiosk, Member, self-order kiosk

Chick-Fil-A Kiosks Installed on Campus

Full article originally published on TheAllState.com

Chick-Fil-A Now at School Campus with Self-Order Kiosks

chick-fil-a kioskNew to the nation and new to the APSU campus, Chick-fil-A order-taking kiosks were officially debuted to students on Monday, Jan. 14. The kiosks are located in the Morgan University Center food court. Lauren Fladger, Senior Leader of Chick-fil-A’s Service and Hospitality team, said “[Austin Peay] is the first college campus that Chick-fil-A has been really involved with the implementation of kiosks.”

Construction for these kiosks began in December and was completed just in time for the Spring semester. There are a total of three kiosks and customers can easily navigate the touch screens when fulfilling their orders.

The kiosks will automatically change menus depending on the time; properly formatting to breakfast, lunch and dinner options.

Upon completion, students or guests will be shown an order confirmation on the kiosk screen and receive a printed receipt. After that, customers can get into line to receive their order from Chick-fil-A’s counter.

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
self-order kiosk

Panasonic Launches New Turnkey, Self Order Kiosk Solution for Enterprise

Turnkey, Self-ordering Kiosk Solution

panasonic kioskNEWS PROVIDED BY

Panasonic Corporation of North America 

10:35 ET

ORLANDO, Fla., Oct. 1, 2018 /PRNewswire/ — Panasonic System Solutions Company of North America, an industry leader in food services technology, announced today the launch of its new turnkey kiosk solution that provides restaurant customers an immersive, customized, and faster experience. The new solution will premiere at FSTEC 2018 at the Rosen Centre Hotel in Orlando on October 1-3, 2018, in Booth 801.

“Panasonic kiosks have proven that they drive a significantly higher check and that the guests using them experience an overall satisfaction similar to or greater than those placing their orders directly with staff,” said Michael D. Clarke, Owner, Lickety Split Food Services, LLC, a Texas Dairy Queen multi-unit franchisee.

Panasonic’s end-to-end platform is managed at the enterprise level, allowing chain restaurants to deploy large installations easily and efficiently. The enterprise-grade application features full Point-of-Sale and Payment integration, a cloud-based enterprise management portal, flexible screen design, highly responsive user interface, suggestive selling, and order customization throughout the customer ordering journey.

“The highly intuitive, digital user interface promotes customer engagement, increases restaurant sales and profits, and frees up staff to tend to other business needs,” said M. Faisal Pandit, SVP and Chief Digital Officer, Panasonic System Solutions Company of North America. “Customers interact with kiosks in myriad venues and have come to expect that same connectivity in restaurants too. And kiosks can have a significant impact on sales and profits with transaction uplifts of 20%-30% versus the traditional counter.”

Restaurant brands can have one strategic partner for a comprehensive menu of hardware choices, software, and consulting, with full deployment and after-installation services that can help scale self-ordering kiosks across an entire enterprise with speed and agility.

About Panasonic Corporation of North America
Newark, NJ-based Panasonic Corporation of North America is a leading technology partner to businesses, government agencies and consumers across the region. The company is the principal North American subsidiary of Osaka, Japan-based Panasonic Corporation and leverages its strengths in Immersive Entertainment, Sustainable Energy, Automated Supply Chains and Connected Solutions to provide secure and resilient integrated solutions for B2B customers. Panasonic was highlighted in Forbes Magazine’s Global 2000 ranking as one of the Top Ten Best Regarded Companies for 2017. The ranking is based on outstanding scores for trustworthiness, honesty with the public and superior performance of products and solutions. Learn more about Panasonic’s ideas and innovations at Panasonic.com. 

SOURCE Panasonic Corporation of North America

Related Links

http://www.panasonic.com

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