Self-Service and AI Self-service is all-encompassing these days. And AI is just enabling it even more. Insight: As much money and efficiency that kiosks and self-service have provided to businesses, our take is that very little of those savings have been reinvested in supporting the new mechanisms delivering that efficiency and availability. Service has yet to catch up. … Read More »
Self-Service for Consumers Article on Beststocks.com and Mediacoverage.com which references Kiosk Industry Summary In Brief Empowering the Customer — Self-service technology empowers consumers by placing control in their hands. Upselling and Cross-Selling Opportunities — One of the most significant advantages of consumer-centric self-service is its ability to foster customer loyalty. When individuals experience hassle-free, convenient interactions with a… Read More »