Tag Archives: self-service

Designing A Customer Service Experience For Millennials

  Crafting a customer experience that works for today’s changing customer base–including millennials–is no easy task. Key decisions  to be made include self-service vs. human-delivered customer service. And, as much as anything else, decisions about how much choice to offer your customers. By and large, offering more choices is something that will be […] Source: www.forbes.com Forbes contributor on… Read More »