Airline Kiosks — Kiosks Canadian roots | SITA

By | January 8, 2018

Airline Kiosks — Kiosks Canadian roots | SITA

SITA’s Burlington-based kiosk business employs a range of experts and is a vital cog in the global travel industry.


Designed and built in-house

The first SITA kiosks were made in 1997 with a small 10 inch (25cm) screen and shipped to Alaska Airlines and Northwest Airlines. (See ‘Kiosk advances’.) However, the potential for this new kind of customer service rapidly became self-evident and SITA began to design and build its own line of kiosks – before purchasing the air travel products business from Northrop Grumman in 2001.

In June 2016, the SITA kiosk team relocated the business to a brand new 3,250 sqm (35,000 sqft) base on Clay Avenue in Burlington. The state of the art facility has been built to a state-of-the-art specification, providing a strong basis for future development and growth.

Background article on SITA

Kiosk History – Canada and IBM Canada

Kind of hard to not talk about kiosks and Canada and not talk about IBM Toronto Markham. The airline kiosks really originated there thanks to people like Wilf Medweth. They were instrumental in the development and production of airline kiosks.

YVR Interview link


Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.