Airline Kiosk Check-In Self-Service
- Interview with YVR Innovative on BorderXpress -Selfservice Industry Group (Selfservice.io) was fortunate to get some time with Christopher Gilliland who is the manager of Innovative Travel Solutions at Vancouver Airport Authority.
YVR has been the leading automated passport kiosk deployer for many years. For that matter airport terminals have been the domain of Canada for many many years. Why that is, is a mystery but it is a fact. Some of the early original airline check-in kiosks were designed and implemented by Wilf Medweth of IBM Kiosk Toronto Markham (and there is SITA…). We personally worked on the Northwest Airlines check-in kiosk (built by NWA) which we tested originally in the food commissary of Ford Motor in Detroit.
Airlines terminals and ATMs and Photo Kiosks (Kodak) were the Big Three to kick off Self-Service and the american consumer. Link to entire interview.
- SITA Increasing Border Security with Automation article and whitepaper. Link
- Writeup from NCR on airline kiosks — Today’s technologically savvy travelers have more choice and greater control over when, where and how they interact with travel providers. They expect their
travel experience to be seamless, convenient and immediate, choosing lower cost flights over brand loyalty in an increasingly commoditized industry.
As a leading global provider of self-service solutions across industries, NCR analyzes consumer behavior and applies best practices from retail, financial and other industries to help guide your self-service strategy and transform the passenger experience at home, en route and throughout the airport.
It’s not all about airline check-in systems. Web and self-service kiosk check-in are pervasive with mobile quickly catching up. We work with the world’s leading airlines to leverage their self-service investment by extending the functionality of each channel beyond the airline check-in systems.
Nice video of Clear in action
Calculated benefits include:
- 49% savings in floor space requirements, directly translating to increased airport capacity to accommodate passenger growth
- 87% improvement in passenger check-in throughput
- 50% improvement in transaction times (< two minutes, as opposed to four at the counter)
- Reduced IT demands for subscribing airlines with turnkey solution
- 58% savings in equipment costs for participating airlines, eliminating redundant kiosk investments
SITA Dedicated Tablet Application
Airport Kiosk case study resources