Dave and Busters Kiosk Enhancements in 2025

A circular sign displaying Dave & Busters is prominently featured on a glossy wall next to an interactive kiosk. The background has colorful, out-of-focus lights, giving a lively and energetic feel to the scene.

Gaming Kiosk or Rechargeable Cards

Update: New background added on Dave and Busters kiosk project. Diebold Nixdorf began supplying these innovative kiosks in 2019. DN generally uses third-party manufacturers and then resells them with the nice service contracts. Given the environment where these kiosks go, it’s easy to see that any type of audio speaker is useless as the noise level is probably 2X the level of typical casino (figure 90 db). Not sure who the backend manufacturer of these kiosks are now but for example DN kiosks for McDonald’s have serial number stickers on the back and those numbers correspond to Pyramid Computer numbers.

Dave & Buster’s is enhancing their customer experience by offering “ticket-less” rewards points directly to the gamer’s card through their newly redesigned loyalty kiosks. This redesign is a testament to their commitment to providing innovative and convenient solutions to their customers.

Investment-wise fairly tough times for PLAY. Earning due April 7th and expected to be down

The press release is linked below, titled “Dave & Buster’s powers up their family entertainment loyalty program with re-designed interactive kiosks”. Click on the image to get a better view. Cool kiosk design!

Originally, the D&B account was managed by FMA. However, Diebold Nixdorf now oversees the account, providing kiosk design and support services. This transition has allowed for the implementation of innovative kiosk solutions at Dave & Buster’s.

Dave and Busters kiosks are self-service devices that significantly enhance customer experience by allowing them to purchase and reload game-play cards, place food and beverage orders, and use various payment methods. They are designed by Diebold Nixdorf, a company that specializes in retail and banking solutions. Dave and Busters has implemented these kiosks in more than 140 locations across North America, with the aim of improving customer experience and efficiency1 2. The kiosks are part of the K-TWO series, which won the Reddot Award for design in 20192. The kiosks also have accessibility features, such as AudioNav, for customers with special needs

More Dave and Busters kiosk Background

Diebold Nixdorf

Diebold Nixdorf is a global company that creates technology for banks and retailers. They’re known for making ATMs, self-service kiosks, and point-of-sale (POS) systems. Their goal is to help businesses run smoothly while improving customer experiences. They also offer software like Vynamic™, which helps retailers manage sales and customer interactions.

With over 160 years of experience, Diebold Nixdorf focuses on creating flexible, modern systems that are easy to integrate into existing setups. They also provide maintenance and support to keep everything running well.

Dave & Buster’s Kiosks

Dave & Buster’s, the well-loved entertainment and dining chain, teamed up with Diebold Nixdorf to make visiting their locations even more fun and convenient. Together, they introduced self-service kiosks to streamline how customers interact with their services.

What Do the Kiosks Do?

Let customers buy or reload game cards.
Help guests order food and drinks.
Accept different payment methods quickly and securely.

Why Are These Kiosks Special?

Big Screens: The kiosks have large 32-inch displays that are easy to use.
Customizable: They work with Dave & Buster’s existing systems, so they match the brand’s style perfectly.
Faster Service: By reducing lines and wait times, they make visits more enjoyable.
Better Experience: Staff can focus on helping customers instead of managing transactions.

How Did the Rollout Go?

The kiosks were first tested in a few stores. After seeing great results, Dave & Buster’s expanded them to 60 more locations.
By 2022, these kiosks were available in all Dave & Buster’s venues across the U.S.

Why It Matters

The partnership between Diebold Nixdorf and Dave & Buster’s shows how technology can improve customer experiences. These kiosks make visits faster and easier while giving guests more control over their time at Dave & Buster’s. It’s a win-win for both the business and its customers!

RECENT NEWS CHECK MARCH 2025

There doesn’t appear to be any breaking news specifically about Dave & Buster’s kiosks in 2025. However, the most recent updates related to their technology and customer experience strategies include:

Spring Break 2025 Promotions: While there’s no mention of new kiosk developments, Dave & Buster’s is focusing on new games, attractions, and dining options as part of its Spring Break 2025 campaign. This includes exclusive arcade games and interactive experiences like the “Human Crane,” alongside limited-time food and beverage offerings13.
Kiosk Rollout Success: The last significant update about their kiosks came in 2023 when Dave & Buster’s completed a nationwide rollout of Diebold Nixdorf kiosks. These kiosks replaced older systems to streamline transactions for food, drinks, and game card purchases. They were designed to improve efficiency, reduce wait times, and enhance the overall customer experience. The kiosks have been well-received for their ease of use and have contributed to increased spending by customers26.
Broader Tech Investments: In addition to kiosks, Dave & Buster’s has been investing in other tech upgrades, such as server tablets for faster service and enhancements to their mobile app. These efforts aim to improve customer engagement and streamline operations across their venues8.

While there’s no new kiosk-specific announcement in 2025, the existing system continues to support their broader digital transformation and customer experience goals.

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