Drive Thru Kiosk AI – Good Times Voice AI Order Taking

By | March 22, 2019

 Original complete article on the Denver Post published 2/15/2019.  Support the Denver Post!  Updated 3/23/2019.

AI Taking Your Order at Drive Thru Kiosk Voice

The Good Times Burgers & Frozen Custard at 2095 South Broadway is testing artificial intelligence to take drive-through breakfast orders. The artificial intelligence company, Valyant AI based in Denver says their deal marks one of the first in the world for this type of business-focused technology.
AI Drive Thru Kiosk
The new system will help Good Times during peak hours when speed is a priority. Quick-serve restaurants earn nearly 70 percent of their business from drive-through customers, the release stated. If a line of cars stretches too long, potential customers are likely to drive away. That is where Good Times hopes artificial intelligence can step in.

“The biggest challenges to these types of models is nobody orders food the same way,” Carpenter said. “Think of soda, or pop, or Coke. In one region, Coke could be referring to I want a soft drink. In another region, Coke refers to a very specific product.”

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Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Author: News Editor

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.