Category Archives: Drive-Thru Kiosk

Wendy’s CEO on Self-Order Kiosks, Drive-Thru Kiosks & Fast Food

Self-Order Kiosks & Drive-Thru Kiosks by Wendy’s CEO

TheStreet talks exclusively with Wendy’s CEO Todd Penegor about how he is trying to reinvent the food ordering process. Click here for full interview. Below are some of the points covered.

wendys kiosks drive thru

Some points covered and made by Penegor:

  • How many kiosks installed in Wendys?  200 in 340 store owned restaurants, none in franchisees.
  • kiosk benefits — Higher average checks
  • kiosk benefits — Better customer satisfaction
  • kiosk benefits — More orders to the kitchen
  • Think about Handheld kiosks (mobile phones)
  • You can take orders faster but can you get customers out quicker? Some foods require more time and it may not fit that model.
  • kiosk benefits — 2/3 of current orders go thru the drive thru
  • 1/3 of current orders go thru store. Where does the business case warrant technology?
  • Time to think beyond the inside of the restaurant
  • What is the future drive thru experience and how does technology play into that
  • Dunkin Donuts has a Fast Pass lane for mobile orders (2nd make line). Running orders out to the car is problematic and brings in safety issues.

More Wendy’s Kiosk news

Self-Order Drive Thru Technology Overview

In February 2020, we helped create a presentation on current drive thru technology as used in self-order. As an information service to readers here is the presentation.

To Request More Information

  • For information specific to Olea Kiosks please email [email protected] and mention KMA Drive Thru info
  • For general information on technology and application you can also contact Craig at [email protected]

Actual Presentation in PDF form

Drive-Thru-Intel Olea Overview-Outdoor-Rev4-compressed

Related Information

Drive Thru Kiosk Presentation – Intel

Drive Thru Kiosks

Nice presentation video by Intel on next technology for Drive Thru Self-Order.  There have been other interations with AI assist on the drive-thru with several companies including Zivelo. Presentation includes a number of new terms including Digital Natives.

drive thru kiosk technology

Strategic Objectives

  • 40% of restaurants want to improve business insights
  • 38% want to improve digital customer engagement
  • 29% want to increase employee efficiency

Market Transitions

  • Traditional and Online
  • Convenience & Brand
  • Digital Natives
  • Faster & Personal
  • Sustainability

Drive Thru Kiosk AI – Good Times Voice AI Order Taking

 Original complete article on the Denver Post published 2/15/2019.  Support the Denver Post!  Updated 3/23/2019.

AI Taking Your Order at Drive Thru Kiosk Voice

The Good Times Burgers & Frozen Custard at 2095 South Broadway is testing artificial intelligence to take drive-through breakfast orders. The artificial intelligence company, Valyant AI based in Denver says their deal marks one of the first in the world for this type of business-focused technology.
AI Drive Thru Kiosk
The new system will help Good Times during peak hours when speed is a priority. Quick-serve restaurants earn nearly 70 percent of their business from drive-through customers, the release stated. If a line of cars stretches too long, potential customers are likely to drive away. That is where Good Times hopes artificial intelligence can step in.

“The biggest challenges to these types of models is nobody orders food the same way,” Carpenter said. “Think of soda, or pop, or Coke. In one region, Coke could be referring to I want a soft drink. In another region, Coke refers to a very specific product.”

Related Links

Other AI Links

Related KI articles on AI

Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

In The Wild – Drive-Thru Kiosk Self-Order Subway

Caught in the Wild – Subway Drive Thru Kiosk

Subway drive thru kiosk
click for full size

 

Hello folks!  Please help me congratulate Tara Hill and her staff for her implementation of our World’s Fastest Drive Thru™ Solution at her brand new Fresh Forward SUBWAY® Restaurant located in Lower Sackville, Nova Scotia, CA.  What a beautiful location that she has there!   This is our third Canadian location with our solution(with more to come) and Nova Scotia is definitely a hot zone for Drive Thru for SUBWAY®.  With the new generation of consumers, this type of technology is needed and creates one of the most positive experiences(and very profitable) for Drive Thru ordering!  Please, if you’re in the area, please stop by for breakfast, lunch, and dinner! 

Drive Thru Ordering – McDonalds Goes For Dynamic Menus in Drive-Thru

Published March 25th Yahoo News

[April 1st update — McDonalds makes a second purchase. This time it is mobile software. The burger giant is making a $3.7 million minority investment in the New Zealand-based company Plexure]

Excerpt

The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s didn’t disclose a purchase price but a source close to the matter said McDonald’s plunked down in excess of $300 million for Dynamic Yield.

McDonald’s CEO Steve Easterbrook sold the acquisition as a means to be similar to the web experiences offered by Amazon, Best Buy or Walmart.

“When we reflect on the last four years, our owner/operators, our developmental licensees, and the corporation, we’ve all invested into the necessary technology to make the overall customer experience more relevant, easier, more enjoyable, with the ultimate aim for a much more personalized experience,” Easterbrook said in an internal video to employees and franchisees obtained by Yahoo Finance.

“When we get onto websites like Amazon, or Best Buy, or Walmart.com, as you place your cursor over an item and click, and it enters your shopping basket, it automatically suggests other items that are associated with that. This technology can work with the intelligent menu boards we have,” Easterbrook added.

He also thinks the technology will help ease congestion of the drive-thru at peak times, which is always a problem for McDonald’s.