Voice response promises to add a new interactivity for self-service devices, but there are some hurdles that will need to be overcome. By Richard Slawsky contributor When we think of interactive kiosks, what typically comes to mind is the touch-enabled displays that are a nearly ubiquitous component of today’s self-service devices. Trained in part by the tap, pinch… Read More »
Original complete article on the Denver Post published 2/15/2019. Support the Denver Post! Updated 3/23/2019. AI Taking Your Order at Drive Thru Kiosk Voice The Good Times Burgers & Frozen Custard at 2095 South Broadway is testing artificial intelligence to take drive-through breakfast orders. The artificial intelligence company, Valyant AI based in Denver says their deal marks one… Read More »
The Use of Voice Recognition and Speech Command Technology as an Assistive Interface for ICT in Public Spaces. A whitepaper published by Peter W Jarvis (Senior Executive VP, Storm Interface) and Nicky Shaw (Operations Manager North America). September 2018. Introduction. The emergence and increasing use of smart speakers (AI) in the home environment has delivered significant benefits for… Read More »
The research found that today around a quarter (24%) of respondents would rather use a voice assistant than a website. However, in the next three years, this figure will rise to 40%. Close to a third – 31% – said they will prefer a voice assistant interaction to visiting a shop or a bank branch, compared to 20% today.