kiosk case study

Kiosk Case Studies

Kiosk Case Study – Retail, Financial and Fast Casual

Over the years, there have been many case studies regarding the benefits, features, and ROI of unattended self-service.  There have been what we call “Reverse” case studies—putting in menu boards at 500 drive-thru restaurants without fully factoring in the cooling requirements or the maintenance (such as cleaning filters).  McDonald’s did that, so no one is immune to that. We can learn from it.

The best case studies never get published as a rule.  Companies tend to protect confidential information which could be a competitive advantage.  It is understandable.  It usually takes a few years for the data to surface or someone is looking for funding.

Send us your suggestions! [email protected] — thanks!

List of Kiosk Case Studies

Kiosk Case Study Examples

    • Retail:
      • Panera Kiosks: Implementation of self-service kiosks led to increased sales and improved customer experience by reducing bottlenecks.
      • Samsung Kiosks powered by GRUBBRR (Super Bowl 2025): Deployed at major sporting events to efficiently order food and beverages, reducing wait times and improving order accuracy.
      • Mr. Pickle’s Sandwich Shop: Integrated Samsung Kiosks with self-ordering technology and digital menu boards across multiple locations.
    • Hospitality: Kiosks are used for check-in, information, and order/pay applications. Marriott International and Changi Cove are cited as examples of successful kiosk deployments in hotels.
    • Healthcare:
      • Hospital Wayfinding Kiosks (Qwick Media): Provide multi-level 3D navigation, language support, and ADA accessibility to enhance patient experience and reduce staff workload.
      • Kiosks are also used for patient check-in and triage in outpatient and diagnostic centers.
    • Financial: Kiosks are used for bill payment (utilities, tickets), financial services (like cashback), ATMs, and even Bitcoin transactions.
      • Verizon bill payment kiosks are noted as a visible example with nearly 10,000 retail locations.
      • Bank in a Box financial kiosks represent a newer generation of multifunction financial service kiosks.
    • Education: College campus kiosks streamline student services, providing access to registration, ID printing, tuition payment, wayfinding, and even enhance safety.
    • Transportation/Public Spaces:
      • Red Rocks Amphitheatre:

         Kiosks offer ticketing and information services.

      • Sabino Canyon: Kiosks provide audio tours for visitors to the canyon.
      • Philadelphia International Airport:

         Digital wayfinding solutions with custom kiosks improve passenger flow and generate revenue through advertising.

      • Ticketing Kiosks: Used for airline check-in, concerts, movies, sporting events, and other scenarios requiring ticket retrieval.

Useful Kiosk Best Practice Articles (Editors Picks)

More Kiosk Case Study information

 

 

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