DMV Kiosks streamline customer service in Georgia

By | July 5, 2022

Last Updated on July 5, 2022 by Craig Allen Keefner

Georgia Department of Driver Services Commissioner Robert Mikell demonstrates a new customer service kiosk at the DDS office on East View Parkway Wednesday. The kiosks allow customers to select from a menu of services and are designed to help streamline those services. Shown with Mikell is 17-year-old Shaquita Barnes, who was at the DDS Wednesday to take her drivers license road test. Barnes said she passed and is a newly-licensed driver.

Source: www.rockdalecitizen.com

CONYERS — The Georgia Department of Driver Services is launching new customer service technology to help streamline the process of getting or renewing a drivers license, getting a motor vehicle report, or any other service offered by DDS.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk