Last Updated on July 18, 2026 by Craig Allen Keefner
The Kiosk Industry white paper, 'Quality Matters,' emphasizes that ensuring a high-quality, long-lasting self-service kiosk solution requires a focus on quality throughout the manufacturing process, rather than prioritizing quantity alone. Authored by industry analyst Craig Allen Keefner, the paper highlights that quality and quantity are not mutually exclusive and that a quality-focused mindset can serve as a key differentiator for buyers. This perspective is crucial as self-service technology continues to evolve and demand increases, guiding purchasers to consider essential parameters for durability and high performance.
As self-service technology has continued to develop and evolve over the years, so has its demand and the ways in which it’s produced. As this transition has occurred, some manufacturers have opted to forego quality in order to increase their output quantity. What many forget or fail to understand, however, is that the two—quality and quantity—do not have to be mutually exclusive. Similarly, in an environment focused on quantity, having a quality-focused mindset can actually be a key differentiator for those looking to purchase and incorporate self-service solutions. Here are some parameters to consider to ensure that you receive a long-lasting, high-quality solution while in the market for your next self-service solution.
