Monthly Archives: July 2014

Swapbox Kiosks: The ‘Post Office of the Future’

Now sprouting like mushrooms in San Francisco are kiosks sporting safe-grade electronic locks for customers to receive and send items through San Francisco-based Swapbox, a start-up which views itself as a “super post office,” the company’s chief technology officer and co-founder Nitin Shantharam told India-West.

Source: www.indiawest.com

Swapbox now has 21 kiosks — most of them in San Francisco and a few in Silicon Valley — and is ramping up to 25 kiosks soon. “Our (kiosks) are three times larger than Amazon lockers,” the Indian American co-founder pointed out.

Android L brings OS to ATMs, self-service kiosks

Tech2
Android L release could bring the OS to ATMs, self-service kiosks
Tech2
While Google has only released a developer preview for Android L, many of the things we will see in the final version of the OS are already here.

Source: tech.firstpost.com

Android Police reports that Task Locking would allow one app to take over your devicewithout letting other apps show notifications or load activities. Users will not be allowed to switch apps either, so that just the top app is running and cannot be closed.

Meeting the ADA compliance challenge

Meeting the ADA Kiosk compliance challenge Article from KioskMarketplace July 2014 For Greg Buzek, president of Franklin, Tennessee-based research firm IHL Group, ADA compliance makes good business sense for kiosk operators. “Understanding your customers means being able to accommodate all of them,” Buzek said. “This is particularly true whenever kiosk are deployed in stores. Retailers lose $435 billion… Read More »

Why self-service tills don’t check out: Nine in 10 say hindrance

Whole Food Self-Check Out SCO

Research by UK banking experts shows 93 per cent of customers are frustrated by self-service machines. Those aged 55 and over prefer to be served by a human being.

Source: www.dailymail.co.uk

Survey says..Glory Global did poll of UK customers on self-service.  Amazing that despite the gloomy numbers, most said they would use self-service anyway. Interesting read. Something similar out of Scotland a few weeks ago along the “We want to talk to real people” philosophy.

Complexity is a Self-Service Killer | I Want it NOW

The moment you enter McDonald’s the clock starts ticking. You want to get in and out as quickly as possible. You’re trying to fill a hole in your stomach without filling a hole in your pocket.

Source: iwantitnow.walkme.com

When self-service works then there are less calls to the Help center, more customers complete their tasks, and less mistakes are made. Self-service is wonderful. When it works. When it’s not being killed by complexity

Frank Mayer announces addition of fourth generation

Frank Mayer and Associates, Inc. announced today that Michael Mayer has joined the company to further develop their growing portfolio of regional and national accounts.  Michael Mayer is a fourth generation Mayer and a welcome addition to the production department.

Source: www.digitalscreenmedia.org

Family tradition continues at Frank Mayer.  Mike Mayer, President, said “The recent addition as a fourth generation Mayer is a sign of our commitment to being the leading company in our industry. I’m confident that Michael will play a key role in providing and implementing high quality solutions for our clients.”