Kiosk Case Study – Thistle Guest Services

By | July 1, 2014

Kiosk Case Study – Thistle Hotel & Guest Services

Guoman Hotels are a 5 star hotel brand and Thistle Hotels are a 4 star hotel chain both are part of the GLH Hotels

Thistle Hotel

Management Group. They both offer a full service hotel offering for corporate and leisure guests, offering jointly over 9000 bedrooms worldwide. Protouch were called upon to deliver an ‘out of home’ full service technology solution within the UK, which would encompass both hardware, kiosk software Guoman logomanagement and support service that monitor the entire network in real-time, 24/7, 365 days per year.


    • Printer capacity for presentations, boarding passes, rail and theatre tickets
    • Easy internet and software access for all guests
    • Full MS Office 2013 suite of software and social media apps
    • Privacy protected instant history deletion
    • USB capability extraction

Industry:    Hospitality

Customer Size:   35 hotels in the UK and all new hotels as and when they open

The Client:   Thistle has over 31 hotels in the UK whilst Guoman have 6 properties predominately based in central London with some oversees hotels. Both Guoman and Thistle hotels serve both corporate and leisure customers with a selection of services including over 50 restaurants, more than 300 meeting rooms including conferencing and banqueting facilities and 37 health and leisure private clubs.

The Need:   GLH group identified a requirement for hotel guests to be able to have a greater technology access beyond the typical WIFI connectivity, which would allow the ability to perform both work and leisure technology based activities.

Selection was based strongly on using a robust, yet tried and tested solution along with the sleek nature and look of the screen finish, thus making it only natural to choose Protouch as the Thistle hotels partner.

The Solution:    Selection was based strongly on using a robust, yet tried and tested solution along with the sleek nature and look of the screen finish, thus making it only natural to choose Protouch as Thistle hotels partner.

The Protouch solution for Thistle hotels consists of touch screen monitors, keyboard and mouse with a full suite of MS Office 2013, access to the internet and printer facilities, social apps for leisure; delivering a full service out of home/office technology experience. The uniqueness of this offering protects users as when the session is complete the guest simply clicks on ‘end session’ and the system returns to the original formatting as on the day it was installed, which allows each user to have a unique experience not encumbered by the previous users activity or browsing sessions.

thisle-1 thistle-2 thistle-3With multiple units in each hotel presenting geographically and architecturally differing properties a roll-out programme was designed to encompass the individual ergonomic needs of each hotel. It was identified that guests would require a mix of a suitably quiet place to work or an equally relaxing environment for more casual internet browsing.

The hardware provided delivers a high durability solution for mass usage and ease of use like a personal computer. Both Protouch and Thistle can access PKM software and also have visibility of utilisation rates to improve usage and point of positioning in the hotel environ. The PKM software has a pro-active approach to network management, by allowing for alerts to be sent if needed such as paper low, power outage, cash box removal and much more.

You can see more of Protouch solutions at their website —

Author: Staff Writer

Craig Keefner is the editor and author for Kiosk Association and kiosk industry. With over 30 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.