ZIVELO Blog – Large Scale Kiosk Deployment Considerations

Large Scale Deployment Considerations

If you are considering implementing kiosk or digital signage options in your business, the number of details and logistics to navigate and manage can be overwhelming. Large Scale Deployment Considerations. Hiring internally to manage these processes would be time-consuming and expensive, and other manufacturers don’t offer world-class customer service and account management from discovery to post-deployment like ZIVELO does. We pride ourselves on our consultative approach, and the experience we bring to the table, having successfully deployed thousands of kiosks at a time to notable brands around the country. ZIVELO is more than a kiosk manufacturer. With software, hardware, and services options, we’re truly a one-stop-kiosk shop.

WHAT GOES INTO A LARGE-SCALE KIOSK DEPLOYMENT?

  1. Account Management: ZIVELO’s Account Managers are subject matter experts on the product as a whole including product support, production, and processes necessary to institute a successful kiosk deployment.
  2. Software: Compelling user experiences are driven by software working in harmony with hardware
  3. Hardware: Choosing the right hardware to go inside and run your kiosk is extremely important.
  4. Engineering: Each product release from Engineering is thoughtfully designed, boasting key modular features to allow for ease of serviceability and component upgradability for years to come.
  5. Manufacturing: While in manufacturing phase, the product truly comes to life through both initial production level prototypes as well as final production or large-scale product deployment.

Kioskgroup Tablet Kiosk on Netflix – Luke Cage

ipadkiosk

iPadKiosk on Netflix – Luke Cage

ipad kiosk netflix

Kiosk Group is a privately-owned, Maryland-based company that many leading companies, organizations, and government agencies trust and rely upon for interactive kiosks.
We focus on creating long-term client relationships, so you can feel confident that if you have questions about our kiosks or experience a problem with your order, we’ll do everything we can to help.

I thought something looked familar as I looked at the TV.  Outside in my garage in Colorado watching Netflix and Luke Cage I saw what looked like a kiosk from Kiosk Group.

“For Pete’s Sake” is episode 22 (#9 in season 2) and is the big showdown in Rand Corporation building.  A quick synopsis — Knight gets Cage, Lucas, Dillard, and Johnson to an unfinished building belonging to Rand Enterprises, where Dillard agrees to testify against Bushmaster in exchange for immunity. Knight and Cage are against this, but agree that they can only fight one at a time.

In any case the use the iPadkiosks unit as their access point.

Pretty cool placement!


Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article while watching Netflix.

 

Peerless-AV® Announces New Motorized Collaboration Cart

Peerless-AV® Announces New Motorized Collaboration Cart

Integrating the use of actuators, the improved cart offers a simple solution for presenters, especially in education and corporate settings

peerless motorized cart AURORA, Ill. – August 1, 2018 – Peerless-AV®, an award-winning designer and manufacturer of the highest quality audio and video solutions and accessories, is excited to announce the launch of its Motorized Collaboration Cart (SR598ML3).

An extension of Peerless-AV’s award-winning line of AV carts, the Motorized Collaboration Cart now integrates the use of actuators, making it easy for users to raise and lower touch-enabled displays. Designed for applications such as education and corporate settings, the cart seamlessly interacts with touch-enabled technology, allowing users to focus on the content of their presentation and foster a participative environment that everyone can take part in.

The Motorized Collaboration Cart is ADA-compliant, offering display height adjustment up to 25.6″ with the touch of a button. For the utmost in safety, the Motorized Collaboration Cart is UL962 listed and features a safety limit function, which automatically reverses direction when a collision is detected in an upward, downward, or lateral force.

“Our new Motorized Collaboration Cart will be instrumental in education and corporate settings going forward,” said Nick Belcore, Executive Vice President of Global Sales and Marketing, Peerless-AV. “This cart offers safety, accessibility, and adjustability with a robust feature set that other carts on the market simply do not include as standard options.”

peerless motorized cart The Motorized Collaboration Cart touts a six outlet, 2160 joule-rated surge suppressor and a 15-foot pre-installed cord in the rear of the cart, as well as a large enclosure with plenty of space for small PCs, additional cables, and keyboards, and an opening for external WiFi antenna. Despite the roomy enclosure, the base is designed to fit easily through doorways, but does include rubber bumpers to prevent damage to walls and doors.

Focusing on ease of use, the Motorized Collaboration Cart features 4″ casters for rigidity and stability, and a pre-assembled design with no wiring required – making it the fastest cart assembly on the market.

Peerless-AV’s Motorized Collaboration Cart is available now through Peerless-AV direct sales representatives and authorized distribution networks.

For more information about Peerless-AV’s Motorized Collaboration Cart, please visit https://www.peerless-av.com/en-us/professional/products/sr598ml3.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV
Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

 

Media Contact

Beth Gard
[email protected]
(732) 212-0823

 

Biometric Financial Kiosk – New FNB kiosk with fingerprint technology. Here’s how it works 

Biometric Financial Kiosk – New FNB kiosk with fingerprint technologyBiometric Financial Kiosk

The machine can do everything except give out cash.

Source: www.businessinsider.co.za

FNB has launched a new kiosk that allows you to open an account with only your thumbprints as verification.

The bank has formed a partnership with the department of home affairs, and uses government records to verify your identity.

“The machines are directly linked to Home Affairs and because they use fingerprint technology on their side, we are able to quickly verify who you are,” says Lee-Anne van Zyl, CEO of FNB Points of Presence.

The TouchPoint kiosk allows people to open an eWallet Extra account with their thumbprints. Existing FNB customers can also do all their general banking, except withdraw money.

Taco Bell Self Order Kiosks Get Inspiration From The Airlines

Taco Bell is trying to convince customers to order via kiosks instead of cashiers at restaurants across the US — and it’s drawing inspiration from an unlikely source

From Business Insider Aug 3, 2018

taco bell ordering kiosk Taco Bell is installing kiosks in all of its restaurants.

 Hollis Johnson

  • Taco Bell is set to install self-ordering kiosks at all locations across the United States by the end of 2019.
  • The fast-food chain turned to the airline industry to better understand how customers reacted when confronted with machines instead of human employees.
  • Taco Bell ‘s biggest takeaway was that airlines made a major mistake by not having employees around to help customers understand how to use kiosks — a misstep the chain plans to avoid.

Read full article on Business Insider

Kiosk Financing – ZIVELO Introduces Financing Options For Clients

Kiosk Financing – ZIVELO Introduces Financing Options For Clients

Kiosk Financing ZIVELO

SCOTTSDALE, AZ | SAN FRANCISCO, CA | SEATTLE, WA (August 10, 2018) – ZIVELO has partnered with Ascentium Capital, the nation’s largest private, independent finance company, to provide financing options to clients. Key benefits include payments as low as $29/month for the first 3 months, 100% financing, no down payment required, 1-page application approval for up to $250K in financing with additional financing up to $1.5 Million if needed, and terms up to 36 months which can be extended up to 60 upon request.The business case for kiosks has made self-service an absolute must-have. Brands are seeing a 20-30% basket lift from kiosk orders and a payback rate in as fast as a handful of months. Yet, historically, building and deploying kiosk programs has been way too challenging. ZIVELO’s goal is for our clients to easily roll-out kiosk programs using our turn-key trio of beautifully designed hardware, integrated services, and a selection of curated applications our clients can deploy in a matter of days.  And today, we are excited to announce we’re making it even easier to deploy kiosks: simple financing options. Working in partnership with Ascentium, it’s possible to make hundreds of dollars in increased sales with all-in financing programs for much, much less.For more information about ZIVELO, our solutions, and financing options, visit www.olea.com.

###

Media Contact:

Mary McCauley
877-244-7695
[email protected]

About ZIVELO

ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco, CA  and Seattle, WA. For more information, please visit http://www.olea.com/.

Automotive Kiosks – Self-Service Technology in the Kiosk Car Industry

Automotive Kiosks – Car Kiosk

 Katie Kochelek August 7, 2018

I was maybe 15 or 16 when I went with my dad to buy the next family car.

It was the late 90s, so the purchasing experience was done in that traditional way of which we’ve grown nostalgic. I remember a collection of thick, glossy pamphlets from each car brand accumulating on our kitchen table, and I’d flip through pages of different models, reading about the various features each offered. When my father had finally narrowed down his “Favorites” list, we set aside a Saturday to visit the dealerships.

Each appointment involved poking around the car, listening to the sales person’s pitch, and taking a test drive. When a winner was finally chosen, we sat down to do that usual song and dance to secure the best price.

Fast forward to 2018.  Think of the most recent time you bought a car. Did you refer to those glossy brochures or did you go straight to the Internet to visit the brand’s homepage and find your nearby dealer location?

Did you read reviews, view photos, and look up the fairest pricing?

The car buying method has changed immensely, with digital sales tools creating an omnichannel experience that helps prospective clients come to a dealership armed with more insight than what was typically found in the catalogs.

But how can car brands capitalize on the modern-day consumer’s demand for convenience and immediate information while also benefitting their bottom line?

Read Full Article on Frank Mayer website

 

Peerless-AV® Announces New Smart City Kiosk

smart city kiosk

Peerless-AV® Announces New Smart City Kiosk

AV solutions designer and manufacturer creates city center hub with all weather-rated solution

smart city kiosk Featuring an Xtreme™ High Bright Outdoor Display, the Smart City Kiosk is an all weather-rated solution ideal for sharing community information, travel, and weather details, as well as wayfinding, advertising, entertainment, and more.

AURORA, Ill. – August 15, 2018 – Peerless-AV®, an award-winning designer and manufacturer of innovative audio and video solutions and accessories, is pleased to announce its Smart City Kiosk (KOP2549-XHB, KOP2555-XHB).

With a focus on functionality and aesthetics, the Smart City Kiosk is designed to be modern, approachable, practical, and endure the rigors of everyday use when unattended. The new all weather-rated solution is ideal for sharing community information, travel, and weather details, as well as wayfinding, advertising, entertainment, and more.

The Smart City Kiosk includes an Xtreme™ High Bright Outdoor Display with full HD1080p resolution for a bright crisp picture, even in direct sunlight. In addition, an optional 10-point IR touch overlay makes the kiosk interactive for all users.

Featuring a curved, modular design that seamlessly blends into any city or town set-up, the Smart City Kiosk offers quick access to the display for maintenance without disturbing any adjacent units. Plus, installation is easy, without the need for cranes or forklifts.

Additional key Smart City benefits include:
  • An aesthetically-pleasing, elegant minimalistic design
  • Fully sealed display requiring no air conditioners or fans for cooling
  • Sealed media storage area protected with PermaFlo® filter and cooling fans to prevent the ingress of dust and water
  • Ability to customize with paint colors for the legs, roof, and base, leg design shape, touch overlay, camera, and more
  • No additional layer between the display and enclosure
  • Standard design that is easily deployable and ready to ship
  • Integration services offered by Peerless-AV
  • Dependable operation

“When designing our new Smart City Kiosk, we focused heavily on the features that would be useful for all stakeholders – cities/towns, citizens and visitors, and integrators,” said Brian McClimans, Vice President of Sales for Americas and APAC, Peerless-AV. “This kiosk can be used for wayfinding, contacting emergency facilities, sharing important town information like details on restaurants, local attractions, and events, providing up-to-date public transportation news, introducing interesting city facts, and even games. Plus, with an all-weather, rugged design and the ability to implement data collection sensors, the Smart City Kiosk offers something for everyone. Towns can manage resources appropriately and communicate with citizens, visitors and the community can learn more about the city, and integrators can easily install and maintain the kiosk.”

Available in 49″, 55″, and soon 65”, the Smart City Kiosk can withstand winds up to 140 mph, making it usable in any city or town for a range of applications, such as retail, government, corporate, hospitality, stadium, and university settings.

The new kiosk is available now through Peerless-AV direct sales representatives and authorized distribution networks. To learn more about the Smart City Kiosk, please visit https://www.peerless-av.com/en-us/professional/products/kop25-xhb.

Connect with Peerless-AV via social media on TwitterInstagramLinkedInFacebook, and YouTube.

About Peerless-AV

Driving Technology Through Innovation

For over 75 years, passion and innovation continue to drive Peerless-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit peerless-av.com.

Media Contact

Beth Gard
[email protected]
(732) 212-0823

Touchscreen News – US TDS Touch Introduces Fanless PCAP Touchscreen

Touchscreen News – US TDS Touch Introduces Fanless PCAP Touchscreen

PCAP Touchscreen US TDS Touch introducing a 700-1500 NIT fanless series of open PCAP touchscreen display modules with ultra-low power consumption and automatic ambient light. Sizes range from 10.1 inches to 32 inches. The overall module is highly integrated with modular design, high resolution, high contrast, high brightness, and greatly enhances the layering of the picture.

PCAP Touchscreen Product Features:

  • Ultra-high brightness industrial grade LED backlight, integrated heat sink structure, stable and energy saving
  • The front panel is flat, IP65 standard, waterproof and dustproof. Brushed with aluminum profile metal, light
    and compact, changing the appearance of traditional high-brightness modules
  • The backlight uses industrial grade components, intelligent constant temperature, automatic ambient light
    perception, high reliability, good stability, automatic brightness adjustment, energy saving and environmental
    protection, especially suitable for working in harsh environments
  • The 10-point PCAP touch screen adopts a 3MM cover plate with a hardness of 7H, and the surface is anti-glare and tempered. Insulation and riot, anti-purple line. The image is clearly visible and suitable for public
    applications in semi-outdoor or unattended environment
  • Industrial grade UL certified power adapter for high temperature protection, surge protection, leakage
    protection, over-voltage protection
  • Highly expandable structure, back VASEB hole position 75X75MM, 100X100MM two group hole position, can be used with OPS host and MINIBOX
  • Customized open-end highlighting machine for Android system and Windows system

Self-Service Kiosk Cleanliness – Considerations Before and After Deployment

Self-Service Kiosk CleanlinessSelf-Service Kiosk Cleanliness

Left unattended, interactive kiosks can get dirty, inadvertently turning off potential users. Read about best practices for keeping a kiosk clean.

Source: www.olea.com

One takeaway — A best practice example would be to adopt the same cleaning schedule as your customer counter.  In the morning wipe the kiosk touchscreen with something like Easy Screen and ideally at the end of business wipe it again.  Every day. Also any contact points, and while you are at it, do your mobile phone too!

Restaurant News – Global Payments Acquires SICOM

Global Payments to Acquire SICOM Systems, a Leading Provider of Enterprise Technology Solutions to Restaurants

ATLANTA–(BUSINESS WIRE)–Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment technology and software solutions, announced today an agreement to acquire SICOM Systems, Inc. from LLR Partners. SICOM provides enterprise, cloud-based software as a service (SaaS) solutions and other technologies to quick service and fast casual restaurants, as well as food service management providers, worldwide.

“The acquisition of SICOM aligns perfectly with our software-driven payments strategy and establishes Global Payments as a leader in one of the largest addressable markets we serve today”

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“The acquisition of SICOM aligns perfectly with our software-driven payments strategy and establishes Global Payments as a leader in one of the largest addressable markets we serve today,” said Jeff Sloan, Global Payments’ Chief Executive Officer. “SICOM’s technologies are highly complementary to our existing Xenial solutions, with the combination providing Global Payments’ market-leading technology solutions across the entirety of the restaurant vertical market. The transaction also allows us to expand our owned software solutions into food service management, a large addressable market globally with attractive fundamentals, while further accelerating our business mix toward technology enablement.”

Under the terms of the acquisition agreement, Global Payments will acquire SICOM in a cash transaction valued at approximately $415 million. Global Payments will finance the acquisition with its existing credit facility and cash on hand. The transaction, which is subject to customary closing conditions and regulatory approvals, is expected to close in the fourth quarter of 2018. Global Payments expects the transaction to have an immaterial impact on 2018 financial results.

About Global Payments

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology and software solutions delivering innovative services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to accept all payment types and operate their businesses more efficiently across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with approximately 11,000 employees worldwide, Global Payments is a member of the S&P 500 with customers and partners in 31 countries throughout North America, Europe, the Asia-Pacific region and Brazil. For more information about Global Payments, our Service. Driven. Commerce brand and our technologies, please visit www.globalpaymentsinc.com.

About SICOM Systems, Inc.

SICOM Systems, Inc. is a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants, as well as food service management companies. The company offers front-of-house, middle-of-house and back-of-house solutions that are helping leading restaurant brands around the globe streamline their operations. Founded in 1987, SICOM is headquartered in Lansdale, Pa. and can be found online at www.SICOM.com.

About LLR Partners

LLR Partners is a lower middle market private equity firm committed to creating long-term value by growing our portfolio companies. LLR invests in select industries, with a focus on technology and services businesses. Founded in 1999 and with more than $3.5 billion raised across five funds, LLR is a flexible provider of capital for growth, recapitalizations and buyouts. For more information about LLR and advice for scaling growth companies, please visit www.llrpartners.com.

Forward-Looking Statements

Investors are cautioned that some of the statements we use in this release contain forward-looking statements and are made pursuant to the “safe-harbor” provisions of the Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including revenue, earnings estimates and management’s expectations regarding future events and developments, statements about the benefits of the proposed acquisition of SICOM including future financing and operating results, the combined company’s plans, objectives, expectations and intentions and other statements that are not historical facts, are forward-looking statements and are subject to significant risks and uncertainties.

Important factors that may cause actual events or results to differ materially from those anticipated by such forward-looking statements include our ability to safeguard our data; increased competition from larger companies and non-traditional competitors, our ability to update our services in a timely manner; our ability to maintain Visa and MasterCard registration and financial institution sponsorship; our reliance on financial institutions to provide clearing services in connection with our settlement activities; our potential failure to comply with card network requirements; potential systems interruptions or failures; software defects or undetected errors; increased attrition of merchants, referral partners or independent sales organizations; our ability to increase our share of existing markets and expand into new markets; a decline in the use of cards for payment generally; unanticipated increases in chargeback liability; increases in credit card network fees; change in laws, regulations or network rules or interpretations thereof; foreign currency exchange and interest rate risks; political, economic and regulatory changes in the foreign countries in which we operate; future performance, integration and conversion of acquired operations, including without limitation difficulties and delays in integrating or fully realizing cost savings and other benefits of our acquisitions at all or within the expected time period; fully realizing anticipated annual interest expense savings from refinancing our corporate debt facilities; our loss of key personnel and other risk factors presented in Item 1- Risk Factors of our Report on Form 10-K for the year ended December 31, 2017 and any subsequent SEC filings, which we advise you to review.

Additional important factors that could cause actual events or results to differ from those anticipated by our forward-looking statements or historical performance associated with the proposed acquisition of SICOM include the ability to meet closing conditions at all or on the expected terms and schedule, business disruption during the pendency of the acquisition or thereafter making it more difficult to maintain business and operational relationships, including the possibility that our announcement of the acquisition could disrupt SICOM’s relationships with financial institutions, customers, employees or other partners; and difficulties and delays in fully realizing benefits of the acquisition.

Our forward-looking statements speak only as of the date they are made and should not be relied upon as representing our plans and expectations as of any subsequent date. We undertake no obligation to revise any of these statements to reflect future circumstances or the occurrence of unanticipated events.

Contacts

Global Payments Inc.
Investor Contact:
Winnie Smith, 770-829-8478
[email protected]
or
Media Contact:
Kimberly Mann, 770-829-8755
[email protected]

NRF Stores Magazine – September 2018 – Nice to See You Again

Source: www.storesmagazine-digital.com

Nice story on facial and recognition and how Fraud-IQ is helping retail in loss prevention.

Excerpt:

Merchandise returns cost retailers in the United States more than $350 million in sales last year, including up to $22.8 billion attributed directly to fraudulent returns and abuse, estimates data analytics firm Appriss.

“Fraud is such a big number in retail, one that largely goes unchecked,” says Peter Trepp, CEO of FaceFirst, a software firm that provides a security face recognition platform for use in industries including retail, air transportation, casinos, sports and event venues. The company recently unveiled Fraud-IQ, which it calls the first facial recognition product built specifically for use against retail return fraud.

“It’s hard to find tools to combat fraud,” Trepp says. “Part of this is because criminals have become so sophisticated. We think [facial recognition] is a contribution to battle this.”

The new Fraud-IQ works in two ways to assist retailers. “First, it can identify people entering the store without a package and then showing up at the return counter with goods to return,” Trepp says, “and the second works against repeat offenders.”

New York City WiFi kiosks have over 5 million users

New York City WiFi kiosks

New York City’s high-speed WiFi kiosks have been around for a while, but just how many people are using them? Quite a few, in fact. The LinkNYC team ha

Source: www.engadget.com

Excerpt from Engadget – The LinkNYC team has revealed that there were over 5 million registered WiFi users as of September 2018, with over a billion sessions spread across the 1,700-plus units in the city. People make over 500,000 calls every month, too, although it’s not clear how many of those were ice cream truck pranksters. You can safely presume that there’s plenty of demand.

Certified EMV Cloud Kernel – Payment Kiosk

payment gateway

News from a payment kiosk application provider for Olea Kiosks

Dylan Waddle

Dylan Waddle – EMV & Mobile Payment Technology, Business Growth Strategy, PCI Compliance, IOT, SAAS

The M3t EMV Cloud Kernel is designed to easily connect unattended kiosk terminals and POS solutions to a level II / III approved kernel for processing credit and debit card transactions. The kernel was certified for use in the U.S. in January of 2018 and is now connected to over 3,000 terminals across the country. As a cloud based solution our technology no longer relies on a specific operating platform on the terminal itself, providing our customers ultimate flexibility.

payment kiosk M3TFS

More Payment Kiosk information

PCI EMV Kiosk 2019? EMV Compliance Kiosk

 

 

The benefit of bill-payment kiosks

ADA JAWS Accessibility Software – Gold Sponsor – Vispero – Kiosk Consultant

vispero logo

Welcome to Vispero

Vispero is the world’s largest assistive technology provider for the visually impaired. Although officially formed in 2016, our brands Freedom Scientific, Enhanced Vision, Optelec, and The Paciello Group, share a long, rich history as industry leaders dating back to 1975.

Watch Video

We develop and deliver innovative solutions that enable blind and low vision individuals to reach their full potential – to gain an education, obtain employment, succeed in professional careers, and live independently throughout their lives.

Vispero ADA

Vispero is proud to operate in 90 countries worldwide, with products localized in over 24 languages.

As the prevalence of age-related eye diseases like macular degeneration steadily rise, assistive technology plays an increasingly vital role, resulting in a growing demand for low vision devices and services. Vispero is uniquely positioned to address these challenges head-on by providing the tools necessary to meet the needs of the low vision population through our far-reaching distribution network.

Our family of brands deliver a superior line of optical and video magnifiers; wearables; scanning and reading devices; and easy-to-use software. Vispero’s partnership with key organizations and advocacy groups keep us in the forefront of the low vision industry.

vispero companies graphic

For More Information

Click here for our Contact page or complete the information below.

[contact-form to=”[email protected],[email protected]” subject=”KI Contact Vispero”][contact-field label=”Name” type=”name” required=”1″][contact-field label=”Email” type=”email” required=”1″][contact-field label=”Website” type=”url”][contact-field label=”Message” type=”textarea”][/contact-form]

 

More Vispero Information

    Related ADA Kiosk Pages

    ADA Kiosk

    ADA Website Accessibility Lawsuits – How To Prevent

    APC Kiosks expand in North America and the Caribbean

    In the past week, Denver International Airport, Lynden Pindling International Airport in The Bahamas, and Queen Beatrix International Airport in Aruba have all announced they will join the ranks of the 25 North American airports currently offering expedited border control processing to international travelers via Automated Passport Control (APC) Kiosks.

    YVR’s BorderXpress Automated Passport Control (APC) system allows eligible travelers to clear US Customs and Border Protection formalities quickly, securely and without preregistration. Our solution reduces wait times by up to 50% and significantly improves the international arrival experience.

    YVR’s BorderXpress Automated Passport Control (APC) system allows eligible travelers to clear US Customs and Border Protection formalities quickly, securely and without preregistration. Our solution reduces wait times by up to 50% and significantly improves the international arrival experience.

    According to Acuity’s latest count, there are 737 operational APC kiosks in North America with another 164 targeted to go live by Spring 2015. This is up from just 280 In February 2014 and will bring the total number of APC Kiosks located in the United States, Canada, and now in the Caribbean, to 901 by early next year.

    Acuity expects APC Kiosk numbers to continue to grow rapidly as they migrate across the Americas to Europe, Asia, and the Middle East conservatively projecting the global market for APC Kiosks will reach 8,000 by 2018.

    The Vancouver Airport Authority, the original developer of APC Kiosks, leads the market with deployments at 17 airports representing more than 60% of total kiosk market share. SITA is a distant second with 126 APC Kiosks installed at five airports.

    For more details, check out Acuity’s latest research publication, the “APC Kiosk Deployment List”. This list — presented in spreadsheet format — provides details for each known deployment including the number of kiosks, locations, installation date, vendors, costs, etc., as well as vendor market share information.

    And of course, for a more comprehensive view of all airport based Automated Border Control, download a preview and purchase “The Global Automated Border Control Industry Report: Airport eGates and Kiosks“.

    Other participants include DFW and Houston.

    Amazon opening holiday kiosk in Roseville Galleria

    Amazon Kiosk News

    After nearly two decades of relying almost exclusively on e-commerce, Amazon said Wednesday it will soon open temporary holiday kiosks at the Westfield Galleria at Roseville and a San Francisco mall. The big Internet retailer said the kiosks will give shoppers a better opportunity to try out and purchase Kindle e-readers and other Amazon electronic devices.

    Source: www.sacbee.com

    Here comes Amazon (and Google and ….)

    Opinion – Bring the courts to the people with court kiosk

    Court Kiosks

    Based on recent, hugely successful deployments in some high-traffic jurisdictions, court kiosks are now attracting plenty of attention from administra

    Source: www.digitalscreenmedia.org

    Frank Olea blog goes into court kiosks. I think another experience some have had when dealing with government is the time and paperwork can be overwhelming. Nice to have a proxy.

    Kiosk FAQ Frequently Asked Questions

    Kiosk FAQ is intended to answer those questions that we are asked frequently, no surprise there.

    Kiosk Mode
    Kiosk Mode
    Kiosk Best Practice
    • Report on Usage of USPS kiosks  usps- report.pdf
    • Eliminate admin accounts in the OS.
    • Learn from others
    How to Setup Kiosk Mode

    Example FAQ for Outdoor Kiosks

    Why Outdoor kiosks cost so much

    Outdoor kiosks are typically two, sometimes three times the cost of indoor kiosks. The reasons are varied but can best be summarized as follows:

    Kiosk Design: An outdoor kiosk needs to be designed from the ground up as a watertight enclosure. It is generally not cost-effective to try to modify an indoor kiosk model to be outdoors compliant. The primary reason for this is that the kiosk needs to have all seams watertight and must be insulated on the inner walls to protect from heat and cold. Outdoor kiosks also need to be much more durable in construction as they will more often than not, be in unsupervised environments. After all is said and done, the outdoor enclosure (the cabinet only) is twice the cost of a comparable indoor unit.

    Kiosk Display: The monitor must not be susceptible to .sunlight washout.. The effect is most commonly seen on ATM machines in the sunlight: you cannot read what.s on the screen due to direct or indirect sunlight. The solution is high backlighting and this can only be done on LCD monitors. LCD monitors in themselves are a bit more expensive than CRT monitors, although the cost differences are narrowing. High backlighting more than triples the cost of a LCD. For example, a 15. LCD with touch screen and with high backlighting and will cost about $2,000. The decision to use high backlighting is up to the customer but if they decline, we will want that in writing. Before you ask, we will not deliver outdoor kiosks without the LCD solution. We will never provide a CRT solution. The CRT approach has proven to yield unsatisfactory results and we want no part of that since an unsatisfactory monitor solution is virtually assured.

    HVAC: The kiosk may well require a heater/air conditioner installed to maintain an acceptable temperature and humidity inside the kiosk. Depending on the environment, we may have to use various degrees of air treatment methods, which may add up to $3,200 to the cost of the kiosk. There are some areas in the country that may allow outdoor solutions without HVAC or your outdoor installation may be in-wall where you can take advantage of air conditioning in the building for your kiosk. The issue, however, is not only heat but also humidity. Protecting the electronics inside the kiosk is expensive.

    UL Testing: Any kiosk that goes outdoors MUST pass the official UL tests for outdoor electronic enclosures. These UL tests ensure that the units are truly waterproof and more importantly, are shockproof in the rain and snow. Liability is the issue here. We will not build an outdoor unit without this testing, so don.t even ask us to do so. If you get an outdoor kiosk from KIOSK or our other sponsors, it will be UL tested. UL testing cost at one time was $1,500 to 3,500 for the first kiosk and $250 to $350 for every kiosk of identical design thereafter.

    PC Hardware:  Because of heat generated by the components inside the kiosk (mostly by the LCD and the PC), we recommend the use of a very small form factor, low heat generating PC. This adds to the PC cost a bit but lowers the amount of heat that must be removed by the air treatment/conditioner system. Bigger PCs generate more heat and more heat means more expensive and capable air treatment/conditioning which costs more, etc., etc.

    Kiosk installation:  This is an extra and un-calculated cost of outdoor kiosks. Typically, outdoor kiosks need to be bolted to the ground, which implies that they have a level cement slab on which to be mounted. There must be power and whatever other connectivity you will need, delivered to the kiosk (frequently underground and through the cement slab). The power cables and connections must also be watertight and in agreement with local electrical standards which vary from state to state. The site preparation for this could be costly and time-consuming, as you will have building permits, specific guidance from the state or local government, specific subcontractors that must be used and related costs and delays to complete this.

    Outdoor Dual Digital Display at NRA Show

    Outdoor displays

    Dual 55 Outdoor Display to Be Exhibited in Chicago Restaurant Kiosk Show

    The latest dual 55 outdoor digital display by Keyser will be on display at the upcoming NRA show in Chicago in booth 6576 Tech Pavilion. If you would like to schedule a meeting or get more information you email [email protected]

    55”Dual Flex High Bright Outdoor Display

    dual 55 outdoor display

    dual 55 outdoor display click for full size

    Keyser Industries, Inc. is proud to report that their patented application, the Keyser FLEX Outdoor Digital Display System, now showcases a new full turnkey 55” LCD outdoor display with the most cost-effective design that allows all customers growing into digital, to never grow out of it while also enhancing the overall customer experience. Keyser’s 3000Nit LCD display with an Android 7.0 Operating System, is specialized for high commercial performance and its high bright output remains polarized in any climate while also combating unwanted glare thanks to its high impact reflective coating. Our weather tight, anti-reflective safety glass features a pristine optically bonded seal, built to withstand the harshest weather conditions, prevents moisture, dirt and debris from deeply impacting the displays’ performance while still maintaining a stunning HD image in direct sunlight!

    Keyser’s LCD displays are the greatest compliment to any digital drive-thru system because it improves the customer’s order accuracy, decreases wait time, amplifies sales and minimizes the worry that comes with your business investing in digital due to Keyser’s most-competitive pricing. As always, Keyser display systems are made in the USA. “Your display needs should be served by the innovator not the imitator.” For further information and quotes on Keyser’s 55” Outdoor LCD Display see https://explorekeyser.com or email [email protected] to learn more about Keyser’s vast product line and capabilities.

    55 Dual Flex IP67 Specs (1)

    55” Commercial High Bright Outdoor Display

    Keyser Outdoor Display

    Keyser Outdoor Display – click for full size

    Keyser Industries, Inc. is proud to report that their patented application, the Keyser FLEX Outdoor Digital Display System, now showcases a new full turnkey 55” LCD outdoor display with the most cost-effective design that allows all customers growing into digital, to never grow out of it while also enhancing the overall customer experience. Keyser’s 3000Nit LCD display with an Android 8.1 Operating System, is specialized for high commercial performance and its high bright output remains polarized in any climate while also combating unwanted glare thanks to its high impact reflective coating. Our weather tight, anti-reflective safety glass features a pristine optically bonded seal, built to withstand the harshest weather conditions, prevents moisture, dirt and debris from deeply impacting the displays’ performance while still maintaining a stunning HD image in direct sunlight!

    Keyser’s LCD displays are the greatest compliment to any digital drive-thru system because it improves the customer’s order accuracy, decreases wait time, amplifies sales and minimizes the worry that comes with your business investing in digital due to Keyser’s most-competitive pricing. As always, Keyser display systems are made in the USA. “Your display needs should be served by the innovator not the imitator.

    55 Commercial IP67 Drive-Thru

    55 Commercial Brightsign 55IP67CM-BS

    DHS Global Entry Kiosks – CBP Adds Facial Recognition Touchless Kiosk Process

    Global Entry Kiosks

    Global Entry Kiosk News

    From BiometricUpdate March 2022

    Nice to see the units at DHS CBP from KIOSK in place. That custom design was a departure of sorts for KIS but it has shown its resilience, though it has changed over the years. DHS also utilized (or utilizes) the original Thinman design in the Global Entry program.

    In Brief

    • Here is Trusted Travel Programs main page
    • Focused on both expediting travel processes and making them more touchless for CBP’s four programs
    • Global Entry, NEXUS, Sentri and FAST. There are 9.9 million members, and 3.5 million applications are expected in 2022, the most ever in a year.
    • 22 Countries
    • processing times reduced from between 45 and 60 seconds to under 10 seconds.
    • The touchless process includes verbal customs declarations, instead of using the touchscreen, and does not provide a physical receipt.
    • pilot of GE Touchless biometric kiosks at LAX from September through January was highly successful
    • CBP launched its Simplified Arrival biometric checks for all international arriving passengers at LAX in late-2020.

    Excerpt

    U.S. Customs and Border Protection is nearing completion on an upgrade of the software for its biometric ‘facial comparison’ kiosks, while also rolling out new touchless ones.

    The main innovations CBP has invested in are remote interviews, enrollment on arrival, touchless processes and face biometric kiosks, Millich explains.

    More Pictures

    Related Posts

     

    Facial Recognition Kiosk Software for Windows Released

    facial recognition kiosk software image

    Facial Recognition Kiosk Software

    KioWare for Windows version 8.16 is now available with support for Omron’s Facial Recognition Device. It also now allows for the transferring files from connected phones or tablets to the kiosk.

    Facial recognition is becoming commonplace and being used in multiple scenarios.  Recently Hertz announced facial recognition being used now in renting a car (courtesy technology of CLEAR).

    Facial recognition technology can be used to estimate a user’s age, facial expression (such as anger, happiness, neutral, sadness, and surprise), facial identity, gender, and more.  When used with KioWare, the kiosk can serve different content based on predefined characteristics and behaviors.

    Other Kiosk software features in this release
    • Support for Chrome 70
    • Website Icons are fine to use now
    • You can lock the cursor to a display
    • New auto start program control
    • Innova hardware support
    • ChipDNA Version 2.07 support

    Read the full press release by KioWare and the new Facial Recognition support.

     

    Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

    [contact-form to=”[email protected]” subject=”Comments Facial Recog”][contact-field label=”How Can We Help You” type=”textarea”][/contact-form]

    Kiosk Lawsuit Litigation – KT Intellectual Property and NCR Self-Serv

    KT Terminals Wins Judgment Against NCR

    KT Terminals and NCR Litigation Image

    Jury Verdict Against NCR For Misappropriation of Confidential Information

    January 7, 2019 – KT Group a Hong Kong based kiosk manufacturer obtained jury verdicts in the Southern District of New York in its nearly 4-year quest for vindication against NCR Corporation, a publicly traded Fortune 500 company, with assistance of its New York based law firm Garson, Segal, Steinmetz, Fladgate.

    The case centered on the design of the SelfServ 90 or SS90, NCR’s award-winning flagship card only self-checkout kiosk which can be seen in Tesco stores in the UK, Muji in Japan, Globus in Russia, SPAR in Europe and airports all across the US.

    The jury found that NCR was liable for using or disclosing the mechanical drawings provided by KT under the presumed blanket of confidence provided by the non-disclosure agreements and used it for its own benefit.

    Moreover, the jury also found NCR liable for misappropriating the mechanical drawings of KT and in so doing, GS2Law proved to the jury that the NCR team, led by Dusty Lutz, the head of NCR’s retail store transformation division, acted with bad faith i.e. with malice, wilfulness, a dishonest purpose or fraud.

    NCR advanced its multiple defences including that the non-disclosure agreements permitted harvesting of information for its own use, and that standard terms and conditions in NCR’s purchase order in it’s supplier system superseded the agreements. GS2Law demonstrated that the defences did not hold water.

    This is a rare case where a small company has not only managed to bring a large corporation to task but also to show that a company like NCR and its senior executives had done so willfully and dishonestly.

    KT Group has for past four years had to wait for its decision but finally came the day said Kenneth Larsen CEO and we can finally share our success based on the jury verdict which in basis supported what KT Group knew from the onset that its theory that NCR knowingly continued to misappropriate confidential information and breached mutual non disclosure agreement signed by us in good faith from the get-go this further goes to demonstrate that small yet dynamic companies like KT Group are able to set standard for its work high enough that the likes of NCR felt the need to continue using our manufacturing intellectual property even though they breached non disclosure of it which further supports our testament of quality manufactured kiosks.

    Kiosk Whitepaper Retail Zivelo

    whitepaper retail zivelo

    Preface – We’re at an inflection point in physical retail experiences:

    2019 may very well be marked as a turning point. For the first time in five years same-store sales are stable (versus declining), break-out e-commerce brands continue solidify their positions of growth by opening physical stores, and as retailers turn to their previously under-capitalized fleet of stores (after-all, they were investing in the big growth of ecommerce when 90%+ of their sales still happen in stores).

    whitepaper retail zivelo thesis

    Click to see full image

    Success stories like Target, which invested $7BN in 2017 into capital improvements, are encouraging other retailers like Ulta, Home Depot, and more to follow suit. (For any haters/mathematicians, while the absolute square footage of retail closures is still closing at a notable pace because of big brands like Bon Ton, Toys”R”Us, and others shuttering their doors – it’s the continued results of a consumer flight to quality).

    So, now that it’s come to it, what do you do? How do you revamp your stores? Many times when we sit down with retail executive teams considering building out the future of their store fleets, the words on the board begin to look like a TechCrunch word cloud. “AR! VR! Chatbots! A.I.! Drones!”

    Seriously.

    But the reality should be, well, different. When considering deploying retail technology your team’s decisions should center around one singular ideology: human interactions have to come first, and technology should come second. And that technology, by the way, should beautifully integrate into authentic store experiences. Consumer expectations are still out-pacing a lot of the retail experience of today.

    The retail market itself is on the cusp of massive change as it sprints to meet these demands. In this white paper, discover ways to thoughtfully execute retail-technology solutions that enable experiences that delight customers, empower associates, provide unprecedented analytics, and measurable sales growth.

    To download the full whitepaper click here.

    Or you can download here:

    [easy_sign_up title=”To quick download the whitepaper we do ask for some contact information to discourage autobots and also in case our sponsors would like to contact you.” fnln=”0″ esu_class=”my-class” esu_label=”Zivelo Whitepaper” esu_r_url=”https://kioskindustry.org//wp-content/uploads/2019/02/ZIVELO_Whitepaper_Retail_2018_v3.1.pdf”]

     

    LED video wall Epic Sports Bar Samsung

    Digital LED Sign Peerless

    Colossal Direct View LED Display For Bar

    Peerless digital signage Northern Quest Resort & Casino, located in Spokane, Washington, offers luxurious accommodations, Vegas-style gambling, a spa, and over one dozen restaurants, bars, and lounges. One of the most popular spots in the resort is EPIC Sports Bar, a comfortable sports bar featuring upscale pub fare.

    Open daily at 7 am, EPIC’s guests can enjoy viewing sporting events at any time of day – breakfast, lunch, or dinner.

    Like all sports bars, EPIC’s crowds and varying event types make high quality displays a must for patrons. However, constructing and maintaining a large screen was a challenge. The bar originally relied on an old TV screen, which was then upgraded to a movie screen and two sizable projectors that would play content. However it was difficult, if not impossible to clean the screen and when the HVAC system was in use, the screen would shake. Further, the projectors proved to be quite noisy and replacement costs were astronomical.

    The Solution

    With these issues in place, Northern Quest Resort & Casino decided to seek out a digital signage option for EPIC that would best showcase sporting events and entertainment, while meeting the resort’s high aesthetic standards.

    large led display construction

    Click for full image

    In summer 2017, the resort began conducting research, turning to its longstanding installation partner, YESCO, for help with the project. YESCO next sought to find a display and mount that would best meet EPIC’s needs. Based on past experience and a strong partnership, YESCO selected Samsung for its IFH LED displays. With trusted recommendations, along with video wall expertise, quality hardware, and a comfortable price point, YESCO chose Peerless-AV as the mount manufacturer for the project.

    An additional benefit of working with Peerless-AV was SEAMLESS by Peerless-AV ® , the company’s LED video wall integration program that provided start-to-finish support throughout the project. Peerless-AV’s dedicated SEAMLESS LED Solutions Team sets the bar for high quality design, incorporating a dynamic group of structural and mechanical engineers, product managers, project managers, installers, and sales and service personnel, which were all available to YESCO and Northern Quest Resort & Casino.

    Download the full case study

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    Epic Digital Sign

    More Peerless Information

    Emergency Kiosk – Taylor Swift Facial Recognition Solved

    Taylor Swift Facial Recognition kiosk

    Full story as reported by Gizmodo 2/15/2019

    Mystery Facial Recognition and Taylor Swift Solved

    Brian Becker, head of marketing at ISM Connect, told Gizmodo in an email on Friday that Swift’s tour used the company’s tech. When asked if ISM Connect had supplied its kiosk to Swift’s Rose Bowl show, Becker responded: “Yes, Taylor Swift’s tour used ISM Connect technology to improve the fan experience and the safety and security of the event.” Becker also detailed how the surveillance system, called FanGuard, worked:

    “We positioned large screens at each of the entrance points in the venues that hosted Taylor’s tour. We were contracted to support security for the tour and on-the-ground venue teams. Each screen also included smart cameras designed to identify only those individuals who present a security risk based on pre-existing information. The cameras are used to reliably identify persons of interest and improve safety. This included known stalkers who might threaten Taylor Swift or present a threat to fans attending the event.”

    Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

    Amazon Facial Recognition Comes Under Fire

    amazon face detection

    Full article as published by Denver Post 2/3/2019

    Amazon Face-Detection Software Has Bias

    NEW YORK — Facial-detection technology that Amazon is marketing to law enforcement often misidentifies women, particularly those with darker skin, according to researchers from MIT and the University of Toronto.

    Amazon’s website credits Rekognition for helping the Washington County Sheriff Office in Oregon speed up how long it took to identify suspects from hundreds of thousands of photo records.

    Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

    Kiosk Software for Windows New SiteKiosk 9.1 –

    SiteKiosk 9.1 is now available with Windows 10 and Chrome support

    Miami, Florida (PRUnderground) December 23rd, 2015

    The latest release of SiteKiosk Windows supports Windows 10 and features a Chrome-based browser with customizable browser toolbar, a content filter with top-level domain filtering, new onscreen keyboards with size-adjustment option and more.  Free trial  available at www.provisio.com

    PROVISIO’s kiosk software, SiteKiosk, locks down your computers and devices in public locations like retail stores, hotels, banks and lobbies.

    Sitekiosk kiosk The software restricts user access to display only your allowed websites, applications or multi-media campaigns in a secured environment. It also protects user data.  SiteKiosk provides a large selection of customizable start page templates, browser skins, on-screen keyboards, Internet content filter, an intuitive configuration tool and many other features.  The out-of-the-box software can be easily installed and configured within minutes.

    PROVISIO also provides a remote management and monitoring solution at www.siteremote.net which allows you to publish engaging multi-media campaigns to your remote SiteKiosk clients and maintain your machines.

    Visit www.provisio.com  to learn more about the new kiosk software release and PROVISIO’s software solutions for self-service and digital signage devices. Free trial versions are available for all software products.

    About PROVISIO

    PROVISIO is a market-leading software development company providing turnkey secure kiosk, digital signage and remote management software solutions. PROVISIO products are sold in more than 50 countries through offices in the U.S. and Europe. Fortune 500 companies, including Verizon Wireless, Hilton Hotels, BMW, T-Mobile and Citibank, have chosen the company’s easy-to-use and scalable software solutions for deployments of 1,000+ machines. PROVISIO has the largest installed base of kiosk software products worldwide.

    Related links

    Veterans Administration – VA VetLink Kiosk Award

    Patient Check-in Kiosk for Veterans – RFP Award

    VA Vetlink Kiosk A continuation of the process at the VA for the check-in kiosks continued. An RFP for 40 units was issued in September and the VA decided to sole-source the RFP to Vecna, the incumbent vendor.

    Some of the reasons they decided to sole source according to VA

    • The needed timeframe was too close to do additional testing
    • The magstripe, thermal receipt printer and insurance card scanner could not be reconfigured except by Vecna.

    It’s clear that we are disappointed that the VA feels compelled to invest in a proprietary solution especially given their EHR.  With over 6500 units installed paying $7500 a unit for mostly industry-wide hardware is unfortunate.

    There was no visible effort to actually increase competition or conduct market research checking with the other bidders or of the Association.  KMA contacted the contracting officers and pointed out several areas of concern including ADA and accessibility nature of the current design.  We did not get a response. We do note they read our email.

    As far as we can tell from UL resources, these units are not UL certified.

    Below is the official justification document (4 pages) though it appears the final page(s) have been removed.

    Our guess is that time of need weighed too heavily on them and that they really had no choice.  At some point the VA facility will be completed in Denver (albeit a billion dollars in cost overruns) and maybe we can see the kiosks there.

    Official justification document

    FBO Documents

     

    Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

    Check-In Kiosks Security – The Overlooked Security Threat by IBM and Wired

    ATM Security & KABA Locks

    Originally published on Wired March 4, 2019

    Overlooked Security in Sign-In Kiosks – Visitor Management Systems  (note: all are “mostly” patched)

    Wired published story of IBM interns infiltrating some systems (later patched). Typically there are USB ports exposed and sure enough in this case they found some.  We’re surprised that HID Global was the noted offender. They know better but then they generally sell the hardware and someone installs it on some machine that is deployed in some building in some fashion.  Here is excerpt from Wired:

    On Monday, IBM is publishing findings on vulnerabilities in five “visitor management systems,” the digital sign-in portals that often greet you at businesses and facilities. Companies buy visitor management software packs and set them up on PCs or mobile devices like tablets. But X-Force interns Hannah Robbins and Scott Brink found flaws—now mostly patched—in all five mainstream systems they looked at from the visitor management companies Jolly Technologies, HID Global, Threshold Security, Envoy, and The Receptionist. If you had signed in on one of these systems, an attacker could’ve potentially nabbed your data or impersonated you in the system.

    The very nature of visitor management systems is partly to blame. Unlike the remote access attacks most organizations anticipate and attempt to block, a hacker could easily approach a visitor management system with a tool like a USB stick set up to automatically exfiltrate data or install remote-access malware. Even without an accessible USB port, attackers could use other techniques, like Windows keyboard shortcuts, to quickly gain control. And while faster is always better for an attack, it would be relatively easy to stand at a sign-in kiosk for a few minutes without attracting any suspicion.

    Among the PC software packs, EasyLobby Solo by HID Global had access issues that could allow an attacker to take control of the system and potentially steal Social Security numbers. And eVisitorPass by Threshold Security had similar access issues and guessable default administrator credentials.

    Read full article on Wired March 4, 2019

    Editor Note:  restricting access to USB ports is a basic necessity. For the sake of convenience and neglectible cost these basic rules are still violated.  Our recommendation is visit KioWare or Sitekiosk before you deploy in public.  See the related service article with the loan application kiosk and its exposed USB ports video walk-thru.

    Craig is a  senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.

    CyberSecurity Kiosks Help Companies

    Kiosks CyberSecurity

    Reprinted from Olea Kiosks

    Portable media remains one of the key ways hackers infect a company’s network

    Anyone who’s ever dropped of their child at a daycare is familiar with the scenario. If one child has a virus, it’s only a matter of time until all the other kids pick it up as well.

    It’s the same with digital storage devices. Introducing USB drives, media cards or data disks into company computers can be just as risky as having your child spend the day with a sick kid.

    Sure, it’s likely there’s no bad intent. It may simply be to copy a few files to work on over the weekend, or just to bring some favorite tunes into the office to help make the day more enjoyable. But portable drives are like those sick kids at the daycare.  The worst-case scenario involves the spread of a nasty virus that can end up costing a parent (or a company) thousands of dollars to fight.

    The bigger the corporation, the greater the risk. In addition to a greater number of employees who may use portable drives, larger corporations are likely to use contractors to perform maintenance on equipment that may provide an access point to internal networks.

    Think the risk is overblown? A recent story on ZDNet detailed how a third-party worker inserted a USB drive into a computer on a cargo ship, inadvertently planting a virus in the ship’s administrative systems. The systems of another cargo ship were infected for more than two years, thanks to a virus that was introduced to its power management systems via a USB drive used in a software update. Luckily, nether incident affected the ships while they were at sea.

    In another story that would be laughable if it wasn’t true, Taiwan’s Criminal Investigation Bureau handed out 250 USB drives to winners of a quiz on cybersecurity. The bonus? At least 54 of the drives were infected by a virus that had made its way from the computer of an employee of the hardware manufacturer.

    Olea California Cyber-Security Malware Scanning Kiosk

    And in yet another situation, reported on KrebsOnSecurity.com, the American Dental Association admitted that it may have inadvertently mailed malware-laced USB drives to thousands of dental offices around the country.

    The drives contained information about updated codes that dental offices use to track procedures for billing and insurance purposes. Unfortunately, the drives also contained a program that attempted tries to open a Web page used by hackers to infect visitors with malware, ultimately giving criminals full control of the infected Windows computer. The ADA told Krebs the drives were manufactured in China by a subcontractor of one of its vendor, and that about 37,000 of the devices had been sent to dental offices.

    With the risks involved in using portable drives, what can a company do to protect itself?

    Stop problems at the front door

    Organizations in a variety of industries require secure networks that serve critical infrastructure, mission critical processes, or are otherwise vital to business operations. Critical networks monitor and control physical equipment and processes, often found in industries that manage critical infrastructure, such as energy, oil & gas, water and utilities, but also in manufacturing, pharmaceuticals and government defense networks. Critical networks are also found in air and road traffic control, shipping systems, as well as other industries.

    These networks are often targeted by professional hackers, and in some cases even by government supported actors. These sophisticated hackers frequently use zero-day attacks which cannot be detected by traditional signature-based security tools. In addition, malware continues to grow both in volume and in complexity, with new variants increasingly evading even more advanced security systems such as malware sandboxes. In 2018, we saw Shamoon malware used to attack energy facilities around the globe and the Triton cyber attackshut down a number of industrial facilities.

    To guard against outside attacks, networks are often air-gapped or somehow isolated from the rest of the organization’s infrastructure.

    One way to ensure network security, of course, is to completely ban the use of outside drives with company equipment. Unfortunately, in many situations that’s just not practical. For example, operating systems and software need to be patched and critical system logs need to be collected. It may also be an outside firm making an on-site sales pitch using a presentation brought in on a CD or flash drive, or it could be an employee using their personal device to transfer files to work on over the weekend. It could be a doctor at the local hospital copying X-ray images to take back to their office.

    And chances are that most of us have three or four flash drives sitting on their desk, purchased at the local drugstore, picked up as swag at an industry trade show or even found lying near a computer in a conference room. If we needed on in a hurry, we’d likely grab one of those without giving it a second thought.

    Anyway, who wants to work in a cubicle farm where bringing in some Taylor Swift to pass the time is against the rules?

    Securing the network against threats

    With that in mind, how does the organization create a data transfer process to securely move files in and out of the critical network without exposing it to a risk of infection or the loss of sensitive information?

    A more sensible way to address network security might be to allow the use of portable drives, but insist those drives be scanned before being used at the office. It’s sort of like signing up for daycare services but getting a full medical workup on all the other kids before trusting them with your own child.

    Enter the Cybersecurity kiosk

    One tool for accomplishing such a task is the California Cyber Security Kiosk, manufactured by Olea Kiosk. Olea created the California to help companies safeguard their infrastructure from malware threats on removable devices brought in by employees, contractors, vendors and others.

    The California safeguards critical networks by providing the ability to detect malware, as well as control and sanitize file contents before entering or leaving a secure network. The kiosk can be deployed at strategic locations throughout your organization where employees or guests may be entering with USB drives or other portable media that could contain malicious files. A notice that portable drives need to be scanned before being brought on site can be included in employee training materials, while receptionists or other greeters can direct contractors or third-party vendors to scan any drive they plan to use while at work.

    Using OPSWAT’s Metascan multi-scanning technology, Olea’s kiosk can scan USB drives, Blu-ray/CDs/DVDs, and other portable media using up to 30 fully-licensed antivirus engines. The kiosk offers an array of features including a 15-in-1 media reader, a receipt printer, a robust Dell CPU, two external USB ports and a UPS battery device that continues power during an electrical brownout.

    The kiosk’s stylish design allows it to provide functionality while at the same time enhancing the look of employee entrances or office lobbies.

    Nearly every day brings news of a data breach, ransomware attack or other virus issue that brings a company to its knees, and those threats continue to grow. The 2018 Global Threat Report indicates that more than 7 in 10 of all organizations in the US were affected by a data breach in some way over the past few years. Other studies peg the cost of a data breach at an average of $3.62 million.

    Don’t be one of that 70 percent. If you need protection from the cybersecurity risks of using portable media, Olea Kiosks stands ready to help!

    Contact Olea Kiosks today at 800.927.8063 for more information

     

    Related Information