Voice-Activated Devices Gain Popularity | PYMNTS.com

By | May 1, 2022

Last Updated on May 1, 2022 by Craig Allen Keefner

Voice-activated virtual assistants

Voice-activated virtual assistants, such as Amazon Alexa and Google Home, are gaining widespread popularity for their advanced features and rewards.

Source: www.pymnts.com

The firm said Points Pal merges next-generation technologies and removes barriers across consumer devices, thus allowing users to start a voice-interactive event on one device, such as a virtual assistant, and then complete the action (whether it was search- or transaction-related) on either the same device or another, such as a mobile phone or tablet. While currently focused on redeeming points for tangible items ranging from books to computers to gift cards, travel rewards and other experiential events will also be offered at some point in the future.

Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk