Looking ahead to what this new year will bring, we’ve collected industry expert predictions on the future of work in 2022.
The COVID-19 pandemic has had a colossal impact on the working world. From remote working to flexible hours, could these temporary adjustments to the ways we work become permanent?
We’ve collected predictions from a range of industry experts, including HEWN’s Will Kinnear, Feefo’s Julia Owen and more.
The past couple of years have had an enormous impact on the way people work, the COVID-19 pandemic forcing teams to work from home where possible for prolonged periods of time. However, while many were skeptical at first, this new normal has come with a number of different benefits and has shifted the way we work into a more flexible and diverse environment.
From a 4-day working week to using the metaverse in interviews, what could 2022 have in store for the working world?
Our Panel of Experts:
Molly Johnson-Jones – Co-Founder of Flexa
Khyati Sundaram – CEO of Applied
Damon Klotz – Work Culture Evangelist at Culture Amp
Mike Smith – Global CEO at Randstad Sourceright
Mark Miller – Director of Goodfoot Corporate Coaching and Development
Nick Adams – Vice President of Sales, EMEA, Globalization Partners
Estee Woods – Senior Marketing Director at Wisetail
Jennifer Palecki – Chief People Officer at Imply
Will Hale – Northern European Leader at monday.com
Naveed Malik – Regional Director, EMEA at monday.com
Chris Mansfield – Co-Founder at GoodCourse
Will Kinnear – Founder of HEWN
Julia Owen – Chief Product & Technology Officer at Feefo
Rohan Maheswaran – Recruitment Expert at Futureheads Recruitment
Dave Page – CEO of Actual Experience
Dylan Buckley – Co-Founder of DirectlyApply
Emily Mei Carter – Organisational Identity and Future of Work Strategist at Ecosphere Consulting
Hasnain Malik – Talent Director of Brainchild Communications Pakistan (BCP)
Marc Vontobel – CEO and Co-Founder of Starmind
Morten Bruun – VP of Global Operations at Worksome
Janine Yancey – Founder and CEO of Emtrain
Craig Keefner – Manager at Executive Director Kiosk Association
Kustaa Kivela – CEO and Co-founder of Workfellow
Jeff Evernham – Vice President of Product Strategy at Sinequa
Stacey Taylor – Learning Design Director at DeltaNet International
Darren Hockley – Managing Director at DeltaNet International
Sue Arthur – CEO at CareerBuilder
Meredith Turney – Conscious Leadership Coach at Meredith Turney Coaching
Excerpt
Craig Keefner, Manager at Executive Director Kiosk Association
“Employees in retail and restaurants historically have been at the counter taking the orders. With the pandemic and natural automation that has already changed and is changing more. Robotic kitchens and robotic delivery, ghost kitchens and other options are redefining the employee base.”
“Contactless is here to stay and that impacts retail, banking, hospitality and transportation. Cash is declining and will continue to decline.”
“Concierge-oriented-role employee set is growing. Counter help order takers declining. Drive-thrus, curbside, delivery, lockers have all transformed retail fulfillment channels.”
KMA focuses on QSR, Fast Casual self-order systems and EMV 2018 status. New association website kma.global for Accessibility & ADA
EASTLAKE, Colo. June 21, 2018 /PRNewswire/ — KMA, also known as the Kiosk Manufacturer Association, is happy to present the quarterly update with news from the QSR world and the new association website launched (https://kma.global).
Seven features went up this month. The theme is QSRs, Fast Casual & EMV. The NRA show just completed and both McDonalds and Wendy’s CEO gave meaningful interviews post-show. That naturally created a lot of interest. In addition, newly launched is the association site for the Kiosk Manufacturer Association (KMA). This will serve as the repository for Accessibility and ADA regulatory recommendations and a collaboration point for the ADA Committee and ADA Working Group.
EMV Update for 2018. Sixteen industry experts predict the Attended, Unattended and Semi-Attended status of the market. There are also some behind the scenes tips on some of the major model designs. Thanks to KioWare the EMV sponsor [https://www.sitekiosk.com]!
Self-Order Centerstage at NRA – factors to consider when deploying whitepaper. Might be some lessons learned from CLEAR and Kaiser Permanente.
Benefits of Self-Service whitepaper. Lays out nicely the features and benefits of the self-service model in QSR Fast Casual model
Gallery of photos from NRA includes booth video from Pyramid (McDonald’s Europe?) and 20 other companies.
Next up is a look at cash and coin in multiple verticals including new QSR iterations. Limited space, limited markets and limited budgets and ultimately making it pay for itself. Time to transaction really is money. Privacy and GDPR are around the corner editorially.
There has been a lot of news these past few weeks. Especially the Wired article on how Square designed their own iPad solution. Concept drawings included in the story about the process. Serving customer and employee at the same time is a big challenge. The robotic kitchen restaurant in Boston video is a techno-marvel, so check it out. Blended whiskey, blended food and now strategically blended “fill in the blank” coming soon to a specific market demographic.
Accessibility & ADA – There is work coming up for the committee and working committee. The intent is to help harmonize the similar US and European specs (e.g. EN301). Establish guidelines for accessible voice interaction. Alexa and A.I. are already creeping into the equation. To facilitate collaboration and presentation https://kma.global is now the primary association-only site. The official title for the association is Kiosk Manufacturer Association or KMA. New data research from Frost & Sullivan and IHL will release from kma.global.
In other news – Kansas City began the smart city transformation process. San Diego issued an RFP for a complete remake of its transportation system and is looking to the 22nd century. Also for multiple countries. Broward County has a big Digital Signage and Self-Service project. Those are noted on the Kiosk RFPs and News Watch pages on Kioskindustry.org.
Finally here is the wrap on current Editor Picks and thanks to supporters
More About the Kiosk Association — Additional members include another 40 basic members + 335 companies in the free online database of companies and resources.
Kiosk London Expo 2014 & Digital Signage London 2014
The UK’s only self-service & digital signage exhibition over for another year
KIOSK LONDON EXPO 2014 & DIGITAL SIGNAGE LONDON 2014 drew to a close in London on the 16th October, attracting praise from visitors and exhibitors alike for the quality of this year’s only self- service UK event.
We welcomed visitors from The Post Office, McDonalds, William Hill, The Police Force and many more leading UK businesses. The quality of visitors was exceptional with over 1000 industry professionals visiting the show across the two days.
Martin Kurze, Business Development Manager, Provisio commented “The show started with a surprising number of high quality contacts. With a lot of positive feedback and interesting discussions about SiteKiosk under Windows and Android environments we expect a number of new projects in the Kiosk and Digital Signage market.”
This year’s open forum had a focus on the future of self-service solutions and technologies. Many speakers shared insightful research and real case studies that demonstrate the technologies that are currently being piloted, each session finished with a short question and answer session, which was gratefully received.
o GRAEME DERBY, MANAGING DIRECTOR, MEDIA 5 – Why we must move on from kiosks!
o COLIN PIZEY, OWNER OF IBLINK – DIGIMANITY – Opportunities & Threats in Our Changing Digital Landscape
o DANIEL RUSSELL, ANALYST, INVIDIS CONSULTING GMBH – At the heartbeat of the industry – new market research for the Digital Signage industry in EMEA
o KEVIN WILLIAMS, DIRECTOR, KWP LTD – The Entertainment Dimension in Kiosk and Signage.
o STEPHEN MILLARD, CEO, ECCOMPLISHED – Digital In-store Transformation: The technology and trends shaping the future of retail
o NEIL TITTENSOR, SERVICE DIRECTOR, ITAB SHOP PRODUCTS UK – How to use all your store assets to improve the in-store experience for the digital shopper and drive sales
“The event was a resounding success with an exceptionally strong first day seeing many top names attending, the high caliber of visitors to the show reinforces the interest in self-service and digital signage throughout the UK market,” We were delighted that the event provides a unique platform for visitors to discover the best consumer interactivity in the industry,” commented Jan Back, Event Manager, hf media & events.
Next year’s show will build on the successes of this year and is due to take place in October 2015 at Th
A person in a suit interacts with a large touchscreen display at a tech exhibition in London. Nearby, another observes intently as kiosk features and branding blend into the backdrop, highlighting cutting-edge technology and innovation.
Three people stand in front of a digital kiosk at the London exhibition, engaging with the interactive screen. Booth displays and signs with text are visible in the background. The environment is well-lit and professional.
At a bustling technology conference in London, people were engaged in lively conversations and networking. Some gathered around a kiosk with brochures, while others stood chatting. Conference branding and screens provided a dynamic backdrop to the vibrant exchanges.
A man in a suit interacts with a touchscreen kiosk at a trade show in London. The screen displays options, while surrounding banners showcase services like payment and ticketing.
Kiosks make it easy to display information about your company, allow users to interact with website-driven company directories, get details about products, advertise your products and services, and much more. But how do you set up a kiosk? Surely they are complex creatures that require much care and attention!
Not even remotely. Kiosks can be created using a standard machine or even a tablet. With simple and cost-effective solutions, you can have one up and running quickly. If you don’t want to invest too much time and money into the project, the five kiosk apps listed here are well suited for the task. In some instances, these apps will require you to have the HTML pages already set up and ready to go. Let’s dig into them and see if one will serve your needs.
More very good choices: KioWare and also KioskSimple
Kiosks make it easy to display information about your company, allow users to interact with website-driven company directories, get details about products, advertise your products and services, and much more. But how do you set up a kiosk? Surely they are complex creatures that require much care and attention!
Not even remotely. Kiosks can be created using a standard machine or even a tablet. With simple and cost-effective solutions, you can have one up and running quickly. If you don’t want to invest too much time and money into the project, the five kiosk apps listed here are well suited for the task. In some instances, these apps will require you to have the HTML pages already set up and ready to go. Let’s dig into them and see if one will serve your needs.
Topics: How Many Subscribers, Retail, EV Charging Stations, Voice and AI, Micro-Loans
Yale Goldberg is the CEO of PopID and is leading the way in facial payment technology. California is the point of origin for the technology but recently it has expanded to Japan (see post on Wendys). Worth noting that some of the technology behind his solution is from Datacapsystems on the payment side. We shared the fascination with Contactless technology like this and wondered what else they might be into. We got the chance to ask him some questions and below is our exchange.
Q: 70,000 subscribers at end of 2021? How many are forecasted planned-for by end of 2022?
A: We currently have over 82,000 users (just over 80,000 at the end of 2021) and we are expecting significant growth in 2022. The majority of our users are from the 5 college campuses that we have a presence on and we expect to reach over 20 additional college campuses this year, which will spur large enrollment and usage growth for PopPay.
Q: Restaurants are primary market focus but are you looking at other segments (e.g. Costco)
A: Absolutely. We have a few retail locations that accept PopPay and we are seeing increased interest in biometric payment from large chains in the retail and grocery industries, as well as many others.
Q: How about extending to other payment situations such as EV Charging stations at restaurants (and letting Google Maps point traffic at you)
A: We have some amazing integrations that are piloting or being finalized (Bobacino, Miso Robotics, and delivery apps). We aim to allow brick and mortar and ecommerce retailers across the board to be able to accept PopPay as simply another payment method, like cash, credit card, Apple Pay and others.
A: The general public is becoming more and more comfortable and excited about using biometrics to authenticate identity. We are excited for the growth of the industry as a whole and believe 2022 will be a year of tremendous growth for facial recognition.
Q: Are there plans to include voice command technology to complete the contactless circle?
A: This is something that we have thought about over the years and is definitely a possibility. Currently our payment devices accept hand gestures as tips and we believe hand gestures are a great method for keeping the interaction contactless, but there may be opportunities for voice recognition as well.
Q: How could AI be used?
A: There are many ways that we can leverage AI for our payment platform. Most notably our micro-loan structure lends itself well to incorporating AI and is something that is already in the works.
Q: How would it feel to win the NRF award? (contingent on winning of course)
A: Over the past 4 years we have built an unbelievable team, partnered with companies that are willing to do everything in their power to help us succeed, and brought on advisors and investors that empower us to think outside the box and enable us to pursue our lofty goals. The award is really for everyone that has played a role in our journey over the past 4+ years. We are also excited for our great partner, DataCap, who nominated us for the award and has been all that we could ask for in a partner, and for the future of payments, something we believe will be synonymous with DataCap and PopPay.
Thank you very much Yale for taking time out to answer some questions!
Traverse City, Michigan (PRWEB) October 13, 2014 — KioWare has chosen ADT’s powerful PROPORT™ tablet for demonstrating their Android Kiosk software at the Kiosk London Expo on October 15-16.
The PROPORT is a powerful Android-based commercial tablet from AD Technologies that can be deployed as a kiosk, point-of-sale terminal, digital signage display, business process solution, and more.
Version 3.4 of KioWare for Android is now available. Also available is Version 7.3.0 of KioWare for Windows. With External Device Support for a plethora of new devices, this latest release of KioWare Kiosk Software Products allows for integration with new payment, printing, and security devices.
Where we talk to the “Big Cheese” and find out more about who they are and their company. The choice of who you do business may come down to the look in the eye and a simple handshake.
Ten Questions for Jim Kruper with Kioware
James Kruper President KioWare
What is your company name, location and your position?
Analytical Design Solutions, Inc. DBA KioWare, York, PA, USA, and President
How is business these days?
Business is very good, though it is interesting how the market is changing now that OEM Android devices are available for the self-service market as well as new markets, so I am very glad that three years ago we developed an Android version of KioWare.
What is your most popular product?
While our KioWare for Android market share is growing, it is still our KioWare for Windows products out in front, and, in particular, our KioWare Lite for Windows product remains the perennial leader of the pack.
How large a company are you?
We remain a small and nimble company of 14 staff members all based in York, PA. One of our biggest strengths is the experience of our staff. Excluding me, our staff averages 7 years of tenure with the company, and our technical staff is even longer averaging 8 years of tenure. New for 2015, we will be opening an office in England starting with a staff of two. This is an exciting expansion for us and will help us better support clients in EMEA.
How many years have you been in business?
I formed ADSI in 1991, and while our early years were doing engineering consulting and IT consulting in the electronics industry, we gradually concentrated on IT consulting across all industries, and in 2001 we landed a self-service project from which KioWare was born, and we have never looked back.
What is your biggest market(s) or skills focus, or do you have multiple?
KioWare being self-service system software and thus the foundation upon which a self-service application is run means that we are viable in all vertical markets. Our largest markets are retail, healthcare, financial and government. Our focus is to provide the self-service framework upon which your application resides, so that you don’t need to re-invent the self-service wheel, and you can concentrate on the value-add of your application and let us be concerned with the self-service integration issues.
What are the strengths of your company?
Many times, our customers want us to develop the application that will run on KioWare, so we have very talented and experienced graphic designers and developers, and I am very proud of the industry awards we have won over the years. One of our biggest strengths is the commitment we make to customer service. When you call in with a technical issue, you will speak to one of our developers or sales representatives and should your issue be significant it is likely you will talk to the developer responsible for that section of code. Naturally, we want our customers to have the best experience with KioWare, but there is another benefit to our being readily available to our customers. Speaking with existing and prospective clients provide us with valuable information about product features & customer needs. So while it is expensive to provide personal customer support, in the long term it is absolutely a win-win for everyone.
What market trends can you share with us that you think are pretty obvious?
Android is broadening the market for self-service, in particular expanding the need for KioWare in the Purposed Device market. Employers supplying tablets or phones to their staff need to limit how the device is being used, so this isn’t a classic self-service deployment where the device needs to be used by the general population, but rather a device which is only being used by a single person, but the device needs to be locked down to ensure it is used only in a productive and safe manner. In addition, Android OEM quality hardware solutions are increasing, so it is clear that deployers will have additional good options moving forward.
New to KioWare Full for Android is a feature called “Heartbeat Geofencing”. Heartbeat Geofencing alerts the server when a device leaves the “green zone”. By setting the green zone to geographic parameters where the device is allowed to physically reside, KioWare Full for Android alerts KioWare Server when the device leaves the predetermined area. A heartbeat is sent, alerting KioWare Server as to zone violations, ultimately sending an email or other notification to your kiosk management team when configured to do so. KioWare Server allows for remote kiosk management, usage stats, kiosk health monitoring and remote content updating.
Preview the New KioWare for Windows! Watch our video presentation as we share information and a first look at the new KioWare for Windows, built on the Chromiu…
See Nanonation candidate at NRF and the VIP Awards
Koen’s Farm
Ask most seven-year old’s what they would wish for, you are likely to hear a list of dreams for sports stardom, fame, or the latest PlayStation. When Koen, a young boy dealing with a serious raspatory condition, was asked, he instead wished to make the hospital experience a little more enjoyable for children dealing with long term medical issues. His selfless wish was grated by Make-a-Wish and revealed to him and family this past April, on the 41st anniversary of the start of Make-A-Wish.
Koen regularly visited the pediatric clinic at Avera Medical Center for treatment. These were long days, hours of travel, and never knowing how many “pokes” he might get. On a trip home from one such visit, feeling tired from the experience, he thought of something, telling his family “I want to get kids minds off it and I want them to feel better”. Born from this was the Koen’s Farm project. A transformation of the Avera Pediatric waiting area, and by specific request by Koen, to have an interactive touch screen to entertain and teach other kids about his favorite subject in the world, farming.
Make-A-Wish however didn’t know where to start. They had never had a wish like Koen’s before. The connection was made through Avera, a current customer of Nanonation who joined forces with a local exhibit design company and Tractor Supply Company to make the wish happen.
Nanonation jumped at the chance to contribute to such a unique wish, one so aligned with the company’s expertise. Make-A-Wish is a special organization to Nanonation, given that one of their own team members family was a wish recipient in 2012. “Seeing the impact a wish can have to a child and their family, we couldn’t pass up lending our skills to this project” said Zac Rustad, a Vice President at Nanonation. This isn’t the only Make-A-Wish project Nanonation worked on, having created an interactive experience for another chapter to highlight stories behind wishes. “But this was different,” added Rustad, “this was not just talking about a wish story but being part of creating one.”
Nanonation donated 200+ hours of creative and development services to create the interactive display.
The kid-focused experience uses 3D animations narrated by Koen to show fun and engaging content on the big equipment used on a farm like Koen’s family. There is also a quiz game and a digital coloring book experience. To help the Make-A-Wish funding go as far as possible to the transformation,
Nanonation worked with partners Dell, Elo and Peerless-AV to have the hardware for the experience donated.
Many children have already enjoyed Koen’s Farm. Some beg not to leave because they’re having fun! Koen loves to tell others about his farm in the hospital waiting room, "I want kids to know that I care about them. I want them to know they're not alone.” Koen’s generosity and passion are depicted in every detail, and it will touch the lives of others for years to come.
FEC is world-class technology experts with over 23 years of experience in the design, development, manufacture and support of POS systems, tablets and kiosks to deliver better customer engagement
Current Projects
Public welfare lottery and sports lottery betting machines.
Hospitality industry touch point-of-sale terminals.
Retail point-of-sale touch terminals.
Supermarket touch point of sale terminals.
Fanless touch point of sale terminals.
Kiosk and Self-check out Terminals.
Point of sale terminal peripheral products.
a. Customer display screen (LCD, VFD).
b. Cash register keyboard.
c. Cash register.
d. Magnetic stripe card reader.
e. Touch-controlled LCD screen display.
f. RFID/fingerprint reader.
Integrated point-of-sale solutions.
Developing projects
Cloud base management system.
New generation of point-of-sale terminals.
New generation of Kiosk and self-check out Terminals.
Olea Kiosks, Inc. new Director of Sales is Daniel Olea. We are personally acquainted with Daniel and he will, undoubtedly, prove to be a strategic advantage. With the new millennials becoming a major segment of users his insight will prove invaluable. Congratulations from all of us at Industry Group!
Olea Kiosks®, Inc. Announces Director of Sales – Daniel Olea
Olea Kiosks® Inc., a visionary provider of innovative self-service kiosk solutions, today announced the expanded role of Daniel Olea to Director of Sales.
In this role, Daniel’s responsibilities will include both sales team leadership and revenue acceleration through new strategic vertical markets. Daniel will lead the sales team through its next stage of growth and continue to build and execute its corporate strategy.
As the fourth generation in the business, Daniel spent several years as an account executive with the company. With a strong understanding of strategic initiatives, in 2021, he was promoted to Director of Business Development and led the company in its development of long-term growth plans.
“With our focus on strategic growth, we need a sales leader that can set a strategy to propel us forward and lead and motivate the team to work towards our next objective,” explained CEO Frank Olea.
Though we’ve recently seen some major retail names including Staples and Lowe’s enter the 3D printing consumer market, it’s clear that they were just at the forefront of a massive global movement. Next in line to make the consumer 3D printing leap is electronics giant Best Buy, who today introduced specially-made kiosks showcasing ROBO 3D products at select retail locations.
The kiosks were designed as a partnership between kiosk manufacturer Frank Mayer and Associates Inc and ROBO 3D. They include a 3D printer, several 3D printed objects, as well as an interactive video that educates customers on the 3D printing process. The ROBO 3D printer and filaments on display will be available for consumers to purchase.
Makers of the R1 +Plus desktop 3D printer, ROBO 3D was apparently looking for an eye-catching way to break the retail barrier, one that would display their product options, introduce consumers to the still-burgeoning technology, and be achievable on a very short timeline. Luckily, they were able to gain premier endcap placement at select Best Buy stores to bring their vision to reality (in retail marketing, endcap displays are placed at the end of an aisle, and are generally perceived to give the brand a competitive advantage since they are visually appealing, high-traffic areas).
“We had to pull together this endcap display and experience in a short period of time and Frank Mayer and Associates, Inc. was able to work with us extensively to make it happen” said Braydon Moreno, CEO of ROBO 3D. “The vision of the endcap came to life based on our ideas and working with their team was truly seamless.”
Frank Mayer and Associates, based in Wisconsin, is an industry leader in creative design and manufacturing of branded in-store merchandising displays, interactive kiosks and store fixtures.
The presence of these eye-catching and shopper-friendly 3D printing displays at such a widely-known electronics retailer as Best Buy is particularly promising for companies such as ROBO 3D, as it gives them the ability to reach a much wider range of potential consumers who may not yet be familiar with the technology. Though it has not yet been revealed whether the kiosks will eventually expand into more Best Buy locations, they are nevertheless a great way to introduce shoppers to the power of personal 3D printing.
Here are Global Entry kiosks which KIOSK, one of our sponsors, manufactured and supplied.
We’ve got some exciting news for frequent flyers: Global Entry is making its kiosks even more efficient by eliminating passport and fingerprint scans, and relying instead on facial recognition technology.
Passengers who have Global Entry and arrive at some airports from international destinations don’t need to scan their passport, put their fingers on a fingerprint sensor and then answer a questionnaire. They just have a picture taken and then collect a printed receipt from the kiosk, which they give to an officer. Then they can exit the airport immediately after the baggage claim.
Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.
At airports, program members proceed to Global Entry terminals, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.
Travelers must be preapproved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.
While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.
The extension of the solution to kiosks is part of our on-going plan to transform branches for the digital age of banking and give our customers advanced services and a seamless experience,” said Saleh Alzumaie, General Manager Retail Banking Group for Al Rajhi Bank.
“This is the first deployment of our instant issuance technology in self-service kiosks in Saudi Arabia and, since its introduction in January, the number of cards being produced this way has increased threefold.”
We have configured Kiosk mode on Physical Desktop. When user connects to view via “Kiosk mode” he is not able to access physical desktop anymore. I was
Georgia Highlands College has joined eight other University System of Georgia colleges in launching a system-wide pilot for LiveHealth Online Kiosks, a live two-way video machine with a board-certified doctor.
There’s little more frustrating than long lines and delays at the airport. The tech businesses gathered at Mandalay Bay this week are out to eliminate that.
Source: www.fox5vegas.com
Video story from Future Travel conference highlighting SITA unit.
Travel kiosks most often seen are the CLEAR kiosks that are always featured in news stories. The units use biometrics to recognize and pass you thru airline check-in lines. Border kiosks and DHS kiosks are often mentioned and shown as well/
Advertisers love a captive audience. So it’s easy to see why they’d be keen to put up digital ad displays around school campuses. At a school like Lake Havasu High,
Source: www.havasunews.com
There are people uncomfortable with information kiosks for free with ads that schools get a revenue cut from.
More than a month after the October 1 deadline, some reports estimate that only a third of merchants have migrated to EMV-capable credit card readers. At the same time, larger retailers say the new standard doesn’t go far enough.
Source: www.cio.com
Original link — http://www.cio.com/article/3005339/retail/for-retailers-confusion-reigns-after-emv-rollout.html
Payteller, a leading provider of financial services kiosks, announced today the release date for their SSK (Secure Services Kiosk), a unit programmed for the specific needs of medicinal and recreational marijuana…
Source: www.abc12.com
Cash handling, banking and financial services are among the greatest challenges facing the cannabis business. Navigating complex federal and state regulations in order to access ordinary banking services is not in the purview of the average dispensary owner, said Jeff Foster, CEO of Payteller.
The Department of Justice has launched a new Accessible Technology section for ADA.gov, its Americans with Disabilities Act (ADA) Web site, to further assist covered entities and people with disabilities to understand how the ADA applies to certain technologies, such as Web sites, electronic book readers, online courses, and point-of-sale devices such as ADA kiosk issues. Covered entities have longstanding obligations to make their programs, goods, services, and activities accessible—including those they provide online or via other technology. The new Web pages compile in one place the Department’s technical assistance and guidance about accessible technology, as well as information about the Department’s accessible technology enforcement efforts, regulation development, and other federal accessible technology resources and initiatives.
To find out more about the ADA, visit ADA.gov or call the Department’s toll-free ADA Information Line at 1-800-514-0301 or 1-800-514-0383 (TTY).
A new design for a much taller, 5G-enabled LinkNYC kiosk received a limited approval Monday—clearing one of the de Blasio administration’s central technology initiatives to restart in commercial and industrial districts following a three-year hiatus. Back in October The Public Design Commission panned the new taller design for 5G — 10/18/2021 from Crains
But the restart of the LinkNYC program—which seven years ago promised to replace city payphones with free Wi-Fi kiosks—will not yet take place in districts zoned for residential. The Public Design Commission voted against allowing the proposed 32-foot-tall kiosks in residential areas without further study.
Called the Link5G, the taller kiosks are an attempt to reboot the public-private initiative by pairing free Wi-Fi with the next-generation 5G cellular service. The previous LinkNYC effort stalled out when the private operator, CityBridge, fell millions behind sales projections for display advertising on the kiosks, which was supposed to fund the Wi-Fi. The updated project will be funded partly through fees collected from cell carriers in exchange for hosting 5G equipment.
Signe Nielsen, president of the commission, said the commissioners would reconsider allowing the equipment in residential and historic districts once there is more financial data on the rollout for the rest of the city.
The Public Design Commission, an appointed board with oversight of art and infrastrcuture on public spaces, in its vote heeded the concerns of some neighborhoods and preservationists groups. Those groups noted the 5G kiosks are three times taller than the original design and will be led by the same operator that fell $70 million in debt to the city for agreed upon revenue-sharing payments.
On the other hand, proponents of the project warned that the limited approval could hurt LinkNYC’s ability to address inequities in internet access throughout the city. More than one million New Yorkers lack a broadband subscription and LinkNYC’s operators say the program could bring both free Wi-Fi and greater fiber wiring to neighborhoods where access is most limited.
While the initiative once promised to bring free Wi-Fi citywide, the existing Links are heavily focused in Manhattan. CityBridge is operated by outdoor advertising company Intersection, which counts Sidewalk Labs (an offshoot of Google parent company Alphabet) as an investor.
The Department of Information Technology and Telecommunications, which oversees LinkNYC, agreed earlier this year to restructure the deal to accommodate 5G equipment as a more sustainable revenue stream. ZenFi Networks, a telecom infrastructure company, agreed to invest $200 million in CityBridge to help restart the program as part of the larger 5G buildout in New York.
The new deal requires that at least 2,000 5G-enabled Links be placed outside of Midtown and Lower Manhattan, bringing both 5G connectivity and free public Wi-Fi to areas that are underserved for internet options. CityBridge’s annual ad revenue sharing requirements to the city were cut significantly, so long as the company pays back the money it owes.
What’s next for LinkNYC
DOITT Commissioner Jessica Tisch said the initial Link5G rollout is still possible without residential neighborhoods included, though she cautioned that the policy will hurt the program’s ability to bridge the digital divide.
“Will this delay the rollout into residential? Yes,” Tisch told the design commission. “But I feel like this is as reasonable a proposal as I am going to get.”
CityBridge and DOITT say the height is necessary to meet federal guidelines for cellular equipment and to provide a stronger overall signal. Moreover, the single design will allow multiple carriers to install cellular equipment in a single place, potentially cutting down on the overall level of equipment for 5G.
See the proposed new look for the LinkNYC kiosk
Tisch said DOITT could return to the commission after several months with updated data on the commercial and industrial Link5G installations in order to get residential approval. CityBridge is also required to submit a more detailed plan for educational outreach about Link5G.
“We are both pleased that the PDC approved the design for Link5G and are excited to bring the benefits of free high-speed Wi-Fi and 5G service to millions of New Yorkers, which is critical to fulfilling the city’s equity goals and helping close the digital divide,” said Nick Colvin, CEO of CityBridge. “We look forward to expanding the program to residential areas.”
Following the vote, Tisch added in a statement that the city also has gotten cell carriers to agree to a universal design for 5G equipment on street poles and rooftops.
“This did not happen in a vacuum: it took a collaborative effort between government, design experts, and the private sector, including all of the major telecom carriers,” Tisch said. “This approved streetscape of the future, coupled with the contractual underpinnings of the 5G buildout, should keep New York City on the cutting edge for years to come.”
Under its original 15-year contract signed in 2014, the vendor, CityBridge, was supposed to have installed 3,153 kiosks by July 20, 2020. But as of that date, it had only built 1,869 — more than half of which are concentrated in the tonier parts of Manhattan and Brooklyn. The Bronx, where city officials estimate 38% of households lack high-speed internet service, only has 137 kiosks, less than half the number built in the Manhattan ZIP code that contains Times Square, DiNapoli’s office found.
Moreover, CityBridge, a consortium of tech companies that contributed to the kiosks, has been slow to send the city government its cut of the advertising revenue it collects. According to its original contract, CityBridge was required to pay New York City either $20 million or 50% of ad revenues annually, whichever sum was greater. But by March 2020, CityBridge was $68.93 million behind, including interest.
The kiosks were also found to often be in poor condition. Of 227 LinkNYC locations auditors checked, 76% were found to have “cleanliness and/or operation issues, including dirty/grimy tablet screens; physical damage; and defective screens/screen icons, telephones and USB charging ports,” the report read. There also hasn’t been a new kiosk installed since 2018.
What is LinkNYC?
LinkNYC is the New York City branch of an international infrastructure project to create a network covering several cities with free Wi-Fi service. The office of New York City Mayor Bill de Blasio announced the plan on November 17, 2014, and the installation of the first kiosks, or “Links,” started in late 2015. Wikipedia
The next webinar in the Section 508 Best Practices Webinar Series will take place July 25from 1:00 to 2:30 (ET) and review requirements for hardware, including mobile devices, in the updated Section 508 Standards that the U.S. Access Board published in January. Presenters will cover requirements for operable parts, technologies with two-way voice communication, devices with display screens, closed caption and audio description processing technologies, closed functionality, and privacy, among others.
The Section 508 Best Practices Webinar Series provides helpful information and best practices for federal agencies in meeting their obligations under Section 508 of the Rehabilitation Act which ensures access to information and communication technology in the federal sector. This webinar series is made available by the Accessibility Community of Practice of the CIO Council in partnership with the Access Board.
Presenters:
• Bruce Bailey, IT Specialist, U.S. Access Board
• Timothy Creagan, Senior Accessibility Specialist, U.S. Access Board
• Deborah Kaplan, Section 508 Policy Lead, Office of the CIO, HHS (moderator)
Intel Guide to retail solutions based on personalization.
“The Retailers’ Guide to Creating Personalized Shopping Experiences” for an overview of the latest Intel® technology-based, in-store solutions that can attract customers’ attention, exceed expectations, and benefit your bottom line, including:
Increasing brand awareness and in-store visits by presenting customers with relevant offers and information in timely and personalized ways.
Influencing customers at the point-of-decision to upsell and cross-sell, introduce new products, or move old ones—all of which directly contribute to revenue.
Allowing customers to shop the way they want, using a combination of channels (in-store, online, mobile, self-service) to flexibly engage with your brand in satisfying ways that keep them coming back.
Maintaining ongoing communications with customers to show you appreciate them both before and after the sale, which generates repeat business.
A virtual shopping solution that extends in-store and online inventory of large items.
Harnessing the power of big data analytics to track customer responses to campaigns and promotions, optimize media spends, and measure ROI.
The workhorse printer for many kiosk manufacturers is the KR403 and the KR203 kiosk printers. These have been around in one iteration or another for over 20 years. There are many other printers which replace the 203/403 but the closest we have seen in the Boca Lemur-Z printer (pictured next to 403 in feature image). Looks to be identical drop-in-replacement for existing mounts.
History
Some history on these printers. They were originally from Sweden and Tommy Wincent was the owner/president. Circa 1999. For the longest time the main company providing was Swecoin US and Elaine Bresnick. Their big break came when IBM signed on for OEM. Swecoin. The big selling point was the Loop Presenter. Eventually they moved production to Europe (Poland?) and suffered some quality issues. Zebra swooped in and bought them and had a good business for a long time. Recently the wide A4 8000 was discontinued and most of us in the industry have been waiting/expecting for the other foot to drop. Worth a nice scotch and nice cigar…
Announcement in NA and EMEA regions.
Kiosk KR403 and KR203 standard channel printers: End of Sale (EOS)
PMB-AIT10235: End of Sale of Kiosk KR403 and KR203 standard
channel printers in NA and EMEA regions as final phase-out of Kiosk printers.
1. Transition Overview
Advance notice of Final phase-out of Kiosk printers.
End of Sale announcement of Kiosk KR403 and KR203 standard channel printers in NA and EMEA regions.
Please note: This EOS announcement does not apply to custom KR403 and KR203 printers in NA and EMEA regions.
Existing custom KR403 and KR203 printers will be available until the end of 2021.
Effective immediately Zebra will no longer accept any new customization requests for Kiosk printers.
2. Product Transition Timeline and Mapping Table
Product Transition Timeline*
Date
Last Channel Return Date November 1, 2020
Last Book Date December 31, 2020
Last Ship Date March 31, 2021
End of Service Date December 31, 2026
* Note: Any changes to above timeline will be communicated via a revised Distributor Notice (DN) and/or
Product Marketing Bulleting (PMB).
The Wine Kiosk – historically the most quoted is the PA Liquor project. Wine kiosks provide useful functionality and information but typically they have been used to explain a wine rather than recommend. That makes ROI difficult to establish. It sounds good and it probably tastes good, but how is it profitable is the final question.
The state Liquor Control Board has spent nearly $300,000 in legal fees to fight a lawsuit over its ‘free’ wine kiosk initiative. The kiosk maker …
Introducing the most modular and customizable kiosks we’ve ever created here at Evoke. This versatile unit allows you to choose how it looks, feels, and operates, creating a true representation of your brand.
The EV SERVE is our brand-new standalone kiosk for the hospitality sector. Its adaptable design permits the option for the kiosk to be floor-standing, wall-mounted, and desk mounted, providing the perfect integrated solution to create an impact from a distance, minimizing both till queues and customer wait times.
Designed with the hospitality sector in mind, this stylish kiosk is the perfect way for customers to browse meal choices in a restaurant or choose their seats in the theatre, before paying and collecting their confirmation receipt.
The kiosk works perfectly as a stand-alone ordering unit, but even better with our complete QSR solution, that includes customer-facing confirmation screens and kitchen video screens.
The Industry Group Announces Self-Service Technology Coverage
The Industry Group is a network of news dedicated to technology in the self-service market. This includes websites, magazines and social sites such as LinkedIn
Here is a list of news we cover:
Kiosk Industry Group — all things to do with kiosks, particularly members of KMA
Nice enclosure wrap for the self-service stations in the mall. Well lighted and transactions queued visually.
Quote from Rachel at Insight: 21.5-inch Touch AIO computers are used in shopping mall self-service terminals, 1920X1080DPI LCD, 10-point PCAP touch, Intel CPU supports Windows 10 OS, looks awesome!
InfoComm (AVIXA) is the biggest digital signage AV show in the U.S. KMA is official media partner. See a list of exhibitors and information. We have rated this as a “green light” for safety given the safety protocols exceed the recommended CDC guidelines. October 27-29 is the date and yes we have free passes. Contact [email protected] for more info.
Our ADA and Accessibility committee is holding a general conference call later this month (28th) at 11am to discuss accessibility and self-service. There is limited space so contact us early as possible and Nicky will get back to you. Contact info is [email protected] or call 720-324-1837 (Denver MT). KMA works closely with the U.S. Access Board and has relationships with entities such as the National Federation of the Blind and the RNIB. Key resources in the past include NCR and LG.
NRF in New York in January — preparations are underway for our booth. We will be showcasing accessibility in multiple form factors and in the POS space.
“But wait, there’s more…” — the Industry Group has expanded its news coverage via Flip.It. Every month, more than 100 million people open Flipboard looking for content. It’s one of the internet’s largest referrers of traffic to publishers, behind only Google and Facebook. Sixteen magazines covering specific topics with news from all over the world. The top level link is here. Whether best digital signage, menu boards, POS, thin client technology, retail automation or ADA and Accessibility. Android and iOS app for mobile is available.
