Overlooked Security in Sign-In Kiosks – Visitor Management Systems (note: all are “mostly” patched)
Wired published story of IBM interns infiltrating some systems (later patched). Typically there are USB ports exposed and sure enough in this case they found some. We’re surprised that HID Global was the noted offender. They know better but then they generally sell the hardware and someone installs it on some machine that is deployed in some building in some fashion. Here is excerpt from Wired:
On Monday, IBM is publishing findings on vulnerabilities in five “visitor management systems,” the digital sign-in portals that often greet you at businesses and facilities. Companies buy visitor management software packs and set them up on PCs or mobile devices like tablets. But X-Force interns Hannah Robbins and Scott Brink found flaws—now mostly patched—in all five mainstream systems they looked at from the visitor management companies Jolly Technologies, HID Global, Threshold Security, Envoy, and The Receptionist. If you had signed in on one of these systems, an attacker could’ve potentially nabbed your data or impersonated you in the system.
The very nature of visitor management systems is partly to blame. Unlike the remote access attacks most organizations anticipate and attempt to block, a hacker could easily approach a visitor management system with a tool like a USB stick set up to automatically exfiltrate data or install remote-access malware. Even without an accessible USB port, attackers could use other techniques, like Windows keyboard shortcuts, to quickly gain control. And while faster is always better for an attack, it would be relatively easy to stand at a sign-in kiosk for a few minutes without attracting any suspicion.
Among the PC software packs, EasyLobby Solo by HID Global had access issues that could allow an attacker to take control of the system and potentially steal Social Security numbers. And eVisitorPass by Threshold Security had similar access issues and guessable default administrator credentials.
Editor Note: restricting access to USB ports is a basic necessity. For the sake of convenience and neglectible cost these basic rules are still violated. Our recommendation is visit KioWare or Sitekiosk before you deploy in public. See the related service article with the loan application kiosk and its exposed USB ports video walk-thru.
Craig is a senior staff writer for Kiosk Industry Group Association. He has 25 years of experience in the industry. He contributed to this article.
Simon Property Group is introducing a new line-up of mall kiosks, which many might agree is not your “typical” mall retailer—at least not yet.
Indianapolis-based Simon, the biggest mall operator in the U.S., has inked a deal to open 108 kiosk locations that will sell beauty and personal care products infused with cannabidiol, or CBD, a chemical produced by the cannabis plant.
Simon is partnering with Columbus, Ohio-based cannabis company Green Growth Brands (GGB) to launch the kiosks operating under GGB’s Seventh Sense Botanical Therapy brand. The products offered will be purely for topical use; the kiosks won’t sell products like vape pens or edibles.
Portable media remains one of the key ways hackers infect a company’s network
Anyone who’s ever dropped of their child at a daycare is familiar with the scenario. If one child has a virus, it’s only a matter of time until all the other kids pick it up as well.
It’s the same with digital storage devices. Introducing USB drives, media cards or data disks into company computers can be just as risky as having your child spend the day with a sick kid.
Sure, it’s likely there’s no bad intent. It may simply be to copy a few files to work on over the weekend, or just to bring some favorite tunes into the office to help make the day more enjoyable. But portable drives are like those sick kids at the daycare. The worst-case scenario involves the spread of a nasty virus that can end up costing a parent (or a company) thousands of dollars to fight.
The bigger the corporation, the greater the risk. In addition to a greater number of employees who may use portable drives, larger corporations are likely to use contractors to perform maintenance on equipment that may provide an access point to internal networks.
Think the risk is overblown? A recent story on ZDNet detailed how a third-party worker inserted a USB drive into a computer on a cargo ship, inadvertently planting a virus in the ship’s administrative systems. The systems of another cargo ship were infected for more than two years, thanks to a virus that was introduced to its power management systems via a USB drive used in a software update. Luckily, nether incident affected the ships while they were at sea.
In another story that would be laughable if it wasn’t true, Taiwan’s Criminal Investigation Bureau handed out 250 USB drives to winners of a quiz on cybersecurity. The bonus? At least 54 of the drives were infected by a virus that had made its way from the computer of an employee of the hardware manufacturer.
And in yet another situation, reported on KrebsOnSecurity.com, the American Dental Association admitted that it may have inadvertently mailed malware-laced USB drives to thousands of dental offices around the country.
The drives contained information about updated codes that dental offices use to track procedures for billing and insurance purposes. Unfortunately, the drives also contained a program that attempted tries to open a Web page used by hackers to infect visitors with malware, ultimately giving criminals full control of the infected Windows computer. The ADA told Krebs the drives were manufactured in China by a subcontractor of one of its vendor, and that about 37,000 of the devices had been sent to dental offices.
With the risks involved in using portable drives, what can a company do to protect itself?
Stop problems at the front door
Organizations in a variety of industries require secure networks that serve critical infrastructure, mission critical processes, or are otherwise vital to business operations. Critical networks monitor and control physical equipment and processes, often found in industries that manage critical infrastructure, such as energy, oil & gas, water and utilities, but also in manufacturing, pharmaceuticals and government defense networks. Critical networks are also found in air and road traffic control, shipping systems, as well as other industries.
These networks are often targeted by professional hackers, and in some cases even by government supported actors. These sophisticated hackers frequently use zero-day attacks which cannot be detected by traditional signature-based security tools. In addition, malware continues to grow both in volume and in complexity, with new variants increasingly evading even more advanced security systems such as malware sandboxes. In 2018, we saw Shamoon malware used to attack energy facilities around the globe and the Triton cyber attackshut down a number of industrial facilities.
To guard against outside attacks, networks are often air-gapped or somehow isolated from the rest of the organization’s infrastructure.
One way to ensure network security, of course, is to completely ban the use of outside drives with company equipment. Unfortunately, in many situations that’s just not practical. For example, operating systems and software need to be patched and critical system logs need to be collected. It may also be an outside firm making an on-site sales pitch using a presentation brought in on a CD or flash drive, or it could be an employee using their personal device to transfer files to work on over the weekend. It could be a doctor at the local hospital copying X-ray images to take back to their office.
And chances are that most of us have three or four flash drives sitting on their desk, purchased at the local drugstore, picked up as swag at an industry trade show or even found lying near a computer in a conference room. If we needed on in a hurry, we’d likely grab one of those without giving it a second thought.
Anyway, who wants to work in a cubicle farm where bringing in some Taylor Swift to pass the time is against the rules?
Securing the network against threats
With that in mind, how does the organization create a data transfer process to securely move files in and out of the critical network without exposing it to a risk of infection or the loss of sensitive information?
A more sensible way to address network security might be to allow the use of portable drives, but insist those drives be scanned before being used at the office. It’s sort of like signing up for daycare services but getting a full medical workup on all the other kids before trusting them with your own child.
Enter the Cybersecurity kiosk
One tool for accomplishing such a task is the California Cyber Security Kiosk, manufactured by Olea Kiosk. Olea created the California to help companies safeguard their infrastructure from malware threats on removable devices brought in by employees, contractors, vendors and others.
The California safeguards critical networks by providing the ability to detect malware, as well as control and sanitize file contents before entering or leaving a secure network. The kiosk can be deployed at strategic locations throughout your organization where employees or guests may be entering with USB drives or other portable media that could contain malicious files. A notice that portable drives need to be scanned before being brought on site can be included in employee training materials, while receptionists or other greeters can direct contractors or third-party vendors to scan any drive they plan to use while at work.
Using OPSWAT’s Metascan multi-scanning technology, Olea’s kiosk can scan USB drives, Blu-ray/CDs/DVDs, and other portable media using up to 30 fully-licensed antivirus engines. The kiosk offers an array of features including a 15-in-1 media reader, a receipt printer, a robust Dell CPU, two external USB ports and a UPS battery device that continues power during an electrical brownout.
The kiosk’s stylish design allows it to provide functionality while at the same time enhancing the look of employee entrances or office lobbies.
Nearly every day brings news of a data breach, ransomware attack or other virus issue that brings a company to its knees, and those threats continue to grow. The 2018 Global Threat Report indicates that more than 7 in 10 of all organizations in the US were affected by a data breach in some way over the past few years. Other studies peg the cost of a data breach at an average of $3.62 million.
Don’t be one of that 70 percent. If you need protection from the cybersecurity risks of using portable media, Olea Kiosks stands ready to help!
Contact Olea Kiosks today at 800.927.8063 for more information
Interactive kiosks are growing in popularity because they enable a wide range of businesses and organizations to put information and services at people’s fingertips, increase customer loyalty, and strengthen their brand with target customers.
The new Intel® Smart Kiosk Module (Intel® SKM) is a revolutionary solution that addresses key challenges related to scaling and maintaining interactive kiosks because of its modular design.
Following Intel’s SKM specification and reference design, Panel-Brite’s manufacturing partner, Litemax Electronics, has now launched SKM boards the ASKM-CFL0. The ASKM-CFL0 is equipped with Intel® 8th Generation CoreTM i7/i5/i3/Celeron Processor (Coffee Lake), Two DDR4 SDRAM, Multi-Display, One M.2 E-Key(2230) and one M-key (2280). With this technology, kiosk manufacturers can now choose to create specialized peripheral interface boards for major markets like banking, healthcare, retail, and smart cities.
PRODUCT HIGHLIGHTS:
• one size fits all
• Simplified Service and Maintenance
• Ease of Upgrading
• Lower Total Cost of Ownership
• Workload Consolidation
• Scalability
• Backward Compatibility withIntel® SDM
Want to learn more?
Give us a call or email us today and we would be happy to discuss this technology and the best products to meet your needs.
May 14, 2019 – Gaming Laboratories International, LLC (GLI), is pleased to announce the release of the final published version of the “GLI-33 Standards for Event Wagering Systems V1.1”, for use by the sports wagering industry, coinciding with the one-year anniversary of the fall of PASPA (Professional and Amateur Sports Protection Act).
GLI-33 V1.1 reflects a revision to the core event wagering standard to provide better clarity between technical requirements which would be evaluated in the lab and operational controls and procedures, which would be evaluated on-site post system install. Additionally, this revision enhances sections pertaining to operational controls and procedures, including periodic security testing to help regulators and operators create more efficient and alternative processes for monitoring sports wagering operations. In general, the changes are largely designed to improve the clarity and consistency of requirements.
A PDF copy of the final published version of GLI-33 V1.1 is linked below for your reference and is also accessible by visiting the GLI website at www.gaminglabs.comand clicking on the ‘GLI Standards’ tab.
Multiple tribal and state regulators have already adopted and/or accepted certification to GLI-33 standards including Mississippi, West Virginia, Rhode Island, Washington DC, and the Cherokee Tribal Gaming Commission of North Carolina.
Translated versions of the GLI-33 V1.1 standard will be made available in the near future. These translated documents will be posted to the GLI public internet site for global consumption.
Each standard in the GLI Standard Series is a culmination of industry best-practices and is continually updated based on industry feedback. The GLI Standards are true “industry standards” in that they are created using a collaborative approach which involves thousands of gaming industry stakeholders.
These standards are intended to assist regulators by creating baseline technical guidelines which they can adopt and/or utilize in the manner they see fit. In addition to assisting regulators, the standards are of tremendous value to suppliers who use the standards as a guide in their design and development process, saving both time and expense. GLI-33 and the rest of the GLI Standards Series are available for free download on the ‘GLI Standards’ tab found at www.gaminglabs.com.
Latest news from DN talks about new rollout for K2 kiosks at Dave and Busters is case study (routine eblast from KMC). This deployment was originally pushed back in October of 2019. We are guessing given the pandemic there haven’t been a lot of deployments since March 2020. We will check the local D&B here in Denver but Colorado basically just opened retail March 1, 2022.
dave and busters kiosk original screen
In Brief
Recycled news but with pandemic ending more relevant
The highpoint of the K2s might be the option for AudioNav accessibility options
Has the usual ugly non-CAT certified POS wart appendage
It’s a version of their McDonalds-type kiosk. Even has the Zivelo-type sidebars
The original kiosk design was by Frank Mayer who did a nice job on the kiosks (actually a better design)
The software was originally by St. Clair Interactive and Doug Peter. Blast from the past.
The old generation was on XP which was discontinued. That likely drove D&B to re-engineer their kiosks.
Next-gen Beetle is our guess for PC
Here is the original DN blog — note the 404 Not Found errors on the “full rollout” and the K2 kiosks
Diebold only has one kiosk listed on its site and it is the K2. For “kiosk” search results they return results like the Beetle A1050 15″ AIO for POS so essentially no real kiosks. Diebold (and Wincor) generally win and have won few and far between self-service kiosk projects. Their bread and butter is in retail systems, ATMs and financial banks. Wincor did do one of the earlier USPS kiosk deployments with IBM (back when IBM still did kiosks).
dave and buster stock performance — March 2020 pandemic onset is obvious – click for full size
Business data
DN 2019 entry page lists D&B with 134 stores in 39 states
This case study lists D&B with 144 stores in 40 states (1/31/2021 data)
The K-TWO Kiosk from Diebold Nixdorf is the perfect tool in your omnichannel arsenal. This kiosk allows you to add a digital element to your QSR or business, along with more options for customer personalization. Merge the physical and the digital with this Reddot Award Winning kiosk that empowers customers through choice, frictionless interaction, and an enhanced experience.
Onsite Review
We visited our local D&B. Interesting they kept the old FMA cash kiosk, added a phone charger station. Nice accessibility touch.
DOJ Accessibility Analysis March 2022 Announcement
In March 2022 the DOJ formally issued a statement regarding accessibility and websites. While that would seem to be confined to websites it is easy to assume that other public communication mechanisms such as kiosks, or mobile phones will be impacted in some way. In particular, transactions performed by the public. You can read the announcement, but that only raises more questions and requires a closer examination. We agree with points raised by several of the analysts, but the first conclusions might be — “The most important takeaway from the Guidance is the fact that the DOJ has issued Guidance at all on this topic.” — The full analysis is available on kma.global
Excerpts
Jackson Lewis
The most important takeaway from the Guidance is the fact that the DOJ has issued Guidance at all on this topic. Indeed, on December 26, 2016, the DOJ Published a Notice of Withdrawal of Four Previously Announced Rulemaking Actions. See 82 Fed. Reg. 60932 (December 26, 2017). After years of silence on the issue of Title III of the ADA’s application to websites, the fact that the DOJ has turned its attention to this topic may indicate increased enforcement activity by the DOJ than in years past.
Access Defense
¹ Imagine if DOJ’s advice on the slopes of sidewalks was “using a high quality digital level will give you a better sense of the accessibility of your sidewalk.” As advice it is useless – businesses what to know what the maximum accessible slope is, not how you measure it.
William Goren — In the “Takeaways” section Bill lists nine different takeaways he sees. We liked the note on voice dictation which hasn’t been mentioned before.
Always great seeing one of Nanonation‘s customer’s projects highlighted in the news. Check out the Digital Trophy Case at Heritage Hall in Oklahoma City (starting at 1:25 in the news story). Learn more about how a Digital Trophy Case can be a great addition to your school, museum or hall-of-fame at https://lnkd.in/gX8Z9RrY.
Consumer interest in paying by face low at this point\
Legal considerations — Illinois, California, Texas and Washington have enacted biometrics-related laws, while Oregon has statutes related to facial recognition.
Excerpt
Miller acknowledged expansion plans – to establish more of a presence nationally and globally – are ambitious, so the company is targeting a funding round in the $50 million range that would close in early June. The exact timing, however, is likely to depend on the current market.
“Assuming the markets are healthy, we’ll raise capital,” Miller said. “If the world falls apart, we’ll hunker down and just keep executing with our current balance sheet.” In the latter case, PopID may opt to wait until September to raise more funds.
A fresh infusion of capital would go toward facilitating the company’s rollout in the U.S., as Miller targets partnerships with brick-and-mortar chains that offer national scale, and on the international stage through joint venture partnerships. Last fall, PopID partnered with SoftBank’s Japan Computer Vision to roll out PopPay software in some Wendy’s First Kitchen locations in Tokyo.
IDmission was founded in 2011 to develop world-class biometric and onboarding solutions. After just 2 years, IDM landed its first global customer serving the money transfer business. With this customer processing over 750,000 customer images every month from 130 countries, IDmission was well on its way to developing a true global AI engine with no racial or ethnicity bias.
IDmission prides itself on working with customers to solve onboarding issues utilizing our various AI engineered solutions and industry-specific knowledge. Our team of data scientists, engineers, product specialists, and customer success managers provides IDmission with a platform to enhance your customer experience while working with a company that is easy to do business with.
IDmission is Your Biometric Verification Partner
ISO Passive Liveness Compliance
Spoof proof selfie liveness detection
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Ease of use: no blink, no zoom, no head turn
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Verify customer/employee identity
ISO compliant passive liveness detection
Deduplication: one face / one customer
Determine document authenticity
Match selfie to document(s)
Identify known threats (KYC)
Reduce racial bias through AI
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Fast & responsive integrations
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Over 100 pre-built integrations to 3rd party applications
Our “Junctions” program is a collection of sophisticated APIs
IDmission, a global leader in biometric and AI technology, reduces risk associated with false identities. We are the sole provider of a proprietary, end-to-end biometric solution for identity theft, through a comprehensive KYC platform and automatic ID document analysis across 200 countries and four categories of biometrics: face, fingerprint, iris, and voice. For more information, contact [email protected].
From the Paciello Group , a Vispero company and Laura Miller – Jul2020 — A post-COVID world has accelerated the adoption of a variety of technologies that provide customers and users with a contactless self-service experience. For example, contactless purchasing – historically used to describe the ability to pay via options such as Google Pay or Apple Pay – enables a user to wave a card or phone in front of a reader without touching it to complete the transaction. More broadly, though, contactless means providing a completely touchless self-service experience through the use of voice, biometrics, or other technologies.
Why are we talking about contactless kiosks?
A fully contactless kiosk doesn’t require a user to touch the screen or input devices to interact. In an effort to reduce the transmission of COVID-19, kiosks have seen a bit of pushback as spreading germs and bacteria when multiple users interact with the kiosk without cleanings in between. Even with the concerns about surface transmission, kiosks are still a better option than person to person interaction, protecting both users and employees from contracting COVID-19.
Touchless Technology Enables a contactless kiosk or touchless kiosk experience
There are a variety of technologies that can be employed to allow users to limit or eliminate their physical contact with a kiosk. Note that kiosks should offer multiple accommodations to allow for various types of disabilities – a contactless kiosk that requires only gestures is useless to someone who cannot move their arms.
Read full article From the PacielloGroup and Laura Miller – Jul2020 for list and details on the Touchless technology options.
Another useful reference is here onsite and is the Touchless News page.
Editor Updates March 2022 — We track legal suits on our Legal News page. From March 2022 —
ADA lawsuit filings at all-time high — here is the blog post analysis — Excerpt – laintiffs’ lawyers also filed hundreds of lawsuits on a new theory that hotels violated the ADA by failing to disclose sufficient information about their accessible rooms on reservations websites, the Seyfarth attorneys said. Also, cases alleging physical access barriers in facilities such as shopping centers, restaurants and hotels kept on coming – even in 2020-21 when indoor activities were often shut-down.
Every day, websites and mobile apps prevent people from using them. Ignoring accessibility is no longer a viable option.
How do you prevent your company from being a target for a website accessibility ADA lawsuit?
Guidelines for websites wanting to be accessible to people with disabilities have existed for nearly two decades thanks to the W3C Web Accessibility Initiative.
A close cousin to usability and user experience design, accessibility improves the overall ease of use for webpages and mobile applications by removing barriers and enabling more people to successfully complete tasks.
We know now that disabilities are only one area that accessibility addresses.
Most companies do not understand how people use their website or mobile app, or how they use their mobile or assistive tech devices to complete tasks.
Even riskier is not knowing about updates in accessibility guidelines and new accessibility laws around the world.
Investing in Website Accessibility Is a Wise Marketing Decision
Internet marketers found themselves taking accessibility seriously when their data indicated poor conversions. They discovered that basic accessibility practices implemented directly into content enhanced organic SEO.
Many marketing agencies include website usability and accessibility reviews as part of their online marketing strategy for clients because a working website performs better and generates more revenue.
Adding an accessibility review to marketing service offerings is a step towards avoiding an ADA lawsuit, which of course, is a financial setback that can destroy web traffic and brand loyalty.
Convincing website owners and companies of the business case for accessibility is difficult. One reason is the cost. Will they see a return on their investment?
I would rather choose to design an accessible website over paying for defense lawyers and losing revenue during remediation work.
Another concern is the lack of skilled developers trained in accessibility. Do they hire someone or train their staff?
Regardless of whether an accessibility specialist is hired or in-house developers are trained in accessibility, the education never ends.
Specialists are always looking for solutions and researching options that meet guidelines. In other words, training never ends.
Many companies lack an understanding of what accessibility is and why it is important. They may not know how or where to find help.
Accessibility advocates are everywhere writing articles, presenting webinars, participating in podcasts, and writing newsletters packed with tips and advice.
ADA lawsuits make the news nearly every day in the U.S. because there are no enforceable regulations for website accessibility. This is not the case for government websites.
Federal websites must adhere to Section 508 by law. State and local websites in the U.S. are required to check with their own state to see what standards are required.
Most will simply follow Section 508 or WCAG2.1 AAA guidelines.
If your website targets customers from around the world, you may need to know the accessibility laws in other countries. The UK and Canada, for example, are starting to enforce accessibility.
We welcome Lexmark as one of our newest sponsors. Laser printers in unattended self-service are a significant segment especially in the Print Services such as offered at Universities and other public institutions.
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ST. PETERSBURG, Fla. and AURORA, Ill., Feb. 26, 2019 —Minor League Baseball™ (MiLB™) today announced that Peerless-AV® — a leading manufacturer and provider of audio-visual products — will be the “Official Digital Display Partner of MiLB.” Among the many extensions of the strategic partnership, Peerless-AV will be integrated into MiLB’s existing partnerships with Allegiant Air and ISM Connect to establish it as the exclusive provider of screen technologies for Minor League Baseball.
In July 2018, Minor League Baseball established a partnership with ISM Connect to launch the Allegiant Airline Network, the largest in-venue digitally connected smart screen network in sports and entertainment. Beginning this season, select MiLB clubs will have the opportunity to participate in the digital network, with the technology furnished by Peerless-AV. More than 50 MiLB ballparks are scheduled to feature Peerless-AV technology by Opening Day 2020.
The installation process of Peerless-AV displays is underway for Opening Night 2019, and Minor League Baseball and Peerless-AV are planning further placements during the year. Throughout the partnership term, Peerless-AV technology will be incorporated into numerous locations — such as concourse LCD displays, video boards and ribbon boards — to further boost fan engagement and partnership opportunities for MiLB and its teams. As clubs continue to make enhancements to their state-of-the-art ballparks, Peerless-AV will be a valuable resource throughout the design and installation process.
“Minor League Baseball is committed to driving innovation and enhancing ballpark experiences for our fans. Peerless-AV’s commitment to be at the forefront of digital display technology aligns perfectly with our vision for being a leader in authentic fan engagement,” said David Wright, Chief Marketing and Commercial Officer for Minor League Baseball. “This partnership will allow us to continue making deeper and more meaningful connections with our fans and position MiLB as a dynamic leader in sport and entertainment.”
“Creating and implementing high-quality display solutions to enhance the fan experience is a key focus for our team at Peerless-AV,” said Nick Belcore, Executive Vice President for Peerless-AV. “With a shared goal of increasing fan engagement through the use of innovative technology, we are excited to be partnering with Minor League Baseball on this initiative.”
###
About Minor League Baseball
Minor League Baseball is the governing body for all professional baseball teams in the United States, Canada, and the Dominican Republic that are affiliated with Major League Baseball® clubs through their farm systems. In 2018, Minor League Baseball attracted nearly 40.5 million fans to its ballparks to see baseball’s future stars and experience affordable family-friendly entertainment that has been a staple of Minor League Baseball since 1901. Visit www.MiLB.com, and follow us on Facebook, Instagram and Twitter.
About Peerless-AV
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit Peerless-AV.com, and connect with us via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.
Excerpt from 28 page White Paper covering Connected Cities and Smart Kiosks and their growing acceptance.
Smart Cities can be characterized in many ways, but at the concept’s core are efforts by municipalities to use information and communication technologies to collect and disseminate information, improve the ways cities work, and bridge a digital divide in urban centers. In short, smart cities initiatives exist to improve the quality of life for citizens.
Smart cities are about data generated by systems and sensors, and the platforms that manage, use and react to what the data says. These projects use connected infrastructure that’s optimized by “listening” and reacting to what’s happening with things like road, mass transport and electrical systems.
Smart Kiosk Endpoints
Chris Miller, LG-MRI Marketing Director adds, “the new generation of smart kiosks consider not only what shows up on the screen but also the ways that these connected endpoints can support the development and delivery of other IoT and connectivity-based solutions.”
Entering Online Delivery Last Mile Solutions Market
Qwick Media has signed a designated distributor agreement with Kern Smart Terminals. This relationship enables us to expand our reach in the
emerging online packaged delivery market throughout Western Canada and the US. Qwick Media’s recent acquisition of SFE Global in WA, USA, will enable us to market and service the distribution territory through an existing servicing network.
With 70 years in business, Kern develops and manufactures technologically sophisticated inserting systems for document and card processing and packaging, digital printer pre and post-processing, 24/7 Smart Terminals and automated document factory software.
Kern, based in Switzerland, selected Qwick Media to expand its North American presences in the fast-growing last mile solutions market for the online delivery.
Los Angeles, Calif. March 25, 2019 – Vista Entertainment Solutions Ltd (‘Vista Cinema’), the leading provider of cinema management software for global cinema exhibition, and Veezi, Vista’s SaaS cinema management solution for Independent Cinemas, have approved Olea Kiosks (‘Olea’), to support Vista with self-service kiosk hardware. Since May 2018 Vista has been deploying Olea kiosks bundled with Vista’s industry-best kiosk software solution as a prelude to this announcement timed for CinemaCon 2019.
Throughout 2018 Vista assessed Olea on behalf of its customers. This included testing the durability of the hardware, its ability to integrate with Vista’s platform, and accommodate the varying needs of theatre sizes. During this time Olea won the 2019 Frost & Sullivan Customer Value Leadership Award, which ranks industry participants by value in terms of price, product performance, service, and brand loyalty.
Vista has begun offering several models from Olea to make kiosk deployments easier for its customers. All models can be used for Ticketing and Food & Beverage purchases with the Vista Kiosk software application. Each Kiosk model can be ordered in different colors, screen sizes, and with custom branding. A mix of 15” to 55” screen sizes are available on varying models suitable for countertop, wall mount, or freestanding applications. All kiosks are designed to be ADA Compliant and to UL standards. The line-up also includes Olea’s industry-leading outdoor kiosk.
Vista Kiosk – Vista’s flagship kiosk software product, allows users to order Food and Beverage items, as well as purchase tickets. The user can decide at the time of ordering to pick up their food at the counter or have it delivered directly to their seat.
When the kiosk is dormant, rolling promotions of the exhibitor’s choice may be displayed. The kiosks also support cross-site sales; if Location A is sold out, rather than reverting to a competitor, users can purchase tickets for other locations from the same (Location A) kiosk.
The customers of today demand convenience, and an omnichannel approach to interacting with them is key to ensure they come back. Kiosks not only provide a comfortable way for users to make their preferred purchases, their usage is known to increase average transaction levels. Kiosks also allow theatres to redistribute their staff to enable more mobility around the theatre and carry out more impactful tasks.
Tess Manchester, President, Vista USA based in Los Angeles, is delighted at the successful outcome of the 2018 collaboration between Vista Cinema and Olea. “To discover a hardware vendor with the functional and design standards of Olea – not to mention the enormous respect they obviously have for their cinema exhibition customers – provides an additional avenue for Vista Cinema to add value to those same customers. Everyone wins – and in this instance – especially the moviegoer.”
Visit Olea Kiosks at booth 2805A and Vista Group at booth 513F at CinemaCon 2019 to experience a live demo of the Vista Kiosk and Olea combination.
The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s didn’t disclose a purchase price but a source close to the matter said McDonald’s plunked down in excess of $300 million for Dynamic Yield.
McDonald’s CEO Steve Easterbrook sold the acquisition as a means to be similar to the web experiences offered by Amazon, Best Buy or Walmart.
“When we reflect on the last four years, our owner/operators, our developmental licensees, and the corporation, we’ve all invested into the necessary technology to make the overall customer experience more relevant, easier, more enjoyable, with the ultimate aim for a much more personalized experience,” Easterbrook said in an internal video to employees and franchisees obtained by Yahoo Finance.
“When we get onto websites like Amazon, or Best Buy, or Walmart.com, as you place your cursor over an item and click, and it enters your shopping basket, it automatically suggests other items that are associated with that. This technology can work with the intelligent menu boards we have,” Easterbrook added.
He also thinks the technology will help ease congestion of the drive-thru at peak times, which is always a problem for McDonald’s.
AudioEye Now KMA Sponsor & Joins ADA Accessibility Committee
We want to thank AudioEye for becoming a sponsor of the Kiosk Manufacturer Association. AudioEye is also now a member of the KMA Accessibility Committee.
About AudioEye
AudioEye works with companies to ensure their digital content is accessible to users of all abilities.
Approximately 15-percent of the world’s population has some form of disability, whether visual, hearing, cognitive or motor. And if not coded correctly, digital content is simply inaccessible to this population.
Committed to equal access for all, AudioEye has revolutionized the way in which businesses and organizations achieve and sustain digital inclusion … any time on any device. Its patented solution identifies and remediates accessibility issues with both automated and manual testing and engineering, and provides continuous monitoring to ensure digital content meets – or exceeds – legal compliance with ADA-related laws.
To learn more about AudioEye, visit www.audioeye.com.
To read the AudioEye blog, visit www.audioeye.com/blog/
Click here to get started with the AudioEye solution.
To learn more about AudioEye solutions:
What is Ally Managed Service?
What is the Ally Toolbar?
How does the Ally Toolbar interact with Assistive Technology (AT)?
Does the Ally Toolbar replace a screen reader or other Assistive Technology (AT)?
How do I turn off The Ally Toolbar?
What is the Digital Accessibility Platform (DAP)?
What is the AudioEye Trusted Certification
What are the steps to achieving and maintaining AudioEye Trusted Certification
To learn more about digital accessibility:
What is a disability?
What is accessibility?
Common misconceptions about accessibility
What is Universal Design?
What is Digital Accessibility?
What does it take to be digitally accessible?
What is WCAG 2.0?
What does “Digital Accessibility Compliance” mean?
What does “Conformance” mean?
Are there tools to see what conformance gaps you currently have on your website?
In Nevada legislation has just been introduced to require certain businesses that use kiosks that replace employees to pay unemployment taxes on the kiosks.
We presume it’s targeted at Walmart and/or hybrid POS systems, but appears there is a lot of work to do to define what’s intended.
If you deploy kiosks in Nevada and are interested in representation of your interests KI can recommend companies ready to assist.
Timeline is typically 2 weeks in committee and then the hearings begin.
Summary: Requires employees that use certain self-service devices to pay a fee. (BDR 53-959)
Title: AN ACT relating to unemployment compensation; requiring an employer that uses certain self-service devices to pay a fee; and providing other matters properly relating thereto.
Introduction Date: Thursday, March 21, 2019
Fiscal Notes: Effect on Local Government: No.
Effect on the State: Yes.
Digest:Existing law requires employers to pay quarterly unemployment contributions that are based on wages paid to employees to the Administrator of the Employment Security Division of the Department of Employment, Training and Rehabilitation for deposit in the Unemployment Compensation Fund. (NRS 612.535) Section 1 of this bill requires employers that utilize certain self-service devices operated by a customer to enter prices and complete a purchase transaction to pay a quarterly fee to the Administrator for each device in an amount equal to the average unemployment contribution per employee.
Section 1 also requires the fees collected to be deposited in the Unemployment Compensation Administration Fund which is used to defray the cost of administering provisions relating to unemployment compensation. (See NRS 612.605)
Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine.
In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the burgers by $1.10—leaving enough surplus to cover the cost of a regularly priced burger at McDonald’s.
QwickWayTM is your leading digital 3D Interactive Wayfinding
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The mapping and wayfinding system includes eleva-
tors, escalators, stairways, and walkways between
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• 3D experience interface
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Qwick Media Inc.
Telephone: 778.370.1715 1.855.370.1715
E-Mail: [email protected]
Address: 8331 Eastlake Drive, Building 2A, Suite 104, Burnaby, B. C. V5A 4W2
www.qwickmedia.com
As Kiosks and the SelfService Kiosk Industry Continue to Grow, So Do the Benefits They Offer
Regardless of where you live, the places you visit frequently, or which media sources you tune into, there’s no denying that the kiosk and self-service solutions industry as a whole is rapidly expanding into new industries across the globe.
According to the 2019 Kiosk Marketplace Census Report, self-service kiosk sales grew more than 17.6 percent over the last calendar year, totaling a whopping $9.22 billion dollars in 2018. This isn’t the first year the industry has experienced significant growth like this, though. In fact, according to the report, the tremendous growth of the self-service industry in 2018 only slightly surpassed the growth that the industry saw in 2017. What’s causing all of this growth? The recently released report features more than 50 pages of charts, graphs, and insights from a variety of industry players and experts, all of which attribute the industry’s growth to a plethora of different factors. However, the promise of an improved overall customer perception and an increase in revenue as a result of reduced wait times, improved customer service, and sales and advertising support are among the most prominent.
Improved Customer Perception
Cited at the top reason for deploying a kiosk, the majority of businesses implement kiosks with the customer in mind. With the ability to streamline processes, expand inventory offerings, improve accessibility, and expand a business’ reach, kiosks can be used to improve a customer’s experience, as a result, their overall perception of the company.
Reduced Wait Times
Of those surveyed, reducing waiting lines was the #1 most important characteristic of self-service kiosks. Designed to streamline and automate processes that traditionally would have traditionally required a user to wait in line to enlist the help of an employee, self-service kiosks allow users to complete simple tasks on their own. While self-service kiosks directly expedite processes for those who choose to use them, they also indirectly benefit those who opt for a more traditional face-to-face experience with an employee by reducing the amount of individuals waiting in their lines.
Upgraded Customer Service
As tasks that would have previously been assigned to a sales associate—like the checkout process—are reassigned to a kiosk, businesses are able to reposition some employees to more customer-centric roles. This shift allows questions and concerns to be addressed in a more timely manner—effectively improving the quality of customer service offered as well as the level of customer satisfaction.
Sales and Advertising Support
With the ability to promote and sell products and services on-screen through a website integration, endless aisle, or advertisements, self-service kiosks are an effective way to drive awareness and sales in-store without pulling sales associates away from their other roles. Similarly, businesses can generate additional revenue by selling advertising space on the kiosk’s attract loop for complementary products, businesses, and services.
Kiosks and the self-service industry as a whole have boasted incredible growth over the course of the past decade, and that growth shows no sign of slowing down any time soon. In fact, as consumer perceptions and revenue growth continues to positively progress, one can expect to see the industry remain on its upward trend.
To learn more about our self-service solutions and the benefits they can offer, visit www.meridiankiosks.com or give us a call at 866-454-6757.
Peerless-AV is excited to announce its family of new SmartMount® Motorized Height Adjustable Carts and Stands. Ideal for education settings, these products were designed to aid educators in the classroom and enforce a collaborative environment for students.
Display height can be adjusted up to 25.6″ (650mm) with the touch of a button, making this solution ADA compliant
Safety limit switch automatically reverses direction and stops when a collision is detected in an upward, downward, or lateral force
Universal display adaptor fits mounting patterns from 200 x 200mm to 800 x 600mm
Open frame display adaptor helps prevent display input interference
Rear enclosure provides storage for mini PCs, such as Shuttle, Dell OptiPlex Micro, HP 260 G2, Lenovo M600 Tiny or Intel NUC, and includes mounting locations for external WiFi antennas
Includes Peerless-AV® PVP1100-CPL6 6 outlet Power Strip with 15ft cord and 2160 joule rating (15A, 120V, 1800W, EMI/RFI noise filtering)
Corrugated cable pathways route and protect cabling during display movement and positioning
Textured black powder coat finish helps hide fingerprints and dust
Cord wrap included for managing surge protector cord
Corded handset never needs batteries and is never lost
SmartMount® Motorized Height Adjustable Stand/Wall Mount (SS598ML3)
Pre-assembled base provides rigidity, stability and quick assembly
Solution can rest on the floor or be bolted directly to the floor or wall
Display adaptor fits from 200 x 200 to 800 x 600mm mounting patterns
Clean aesthetic with rear wall plate allowing for mounting of surge protector or mini PC and bottom shelf storage
Safety limit switch automatically reverses direction and stops when a collision is detected in an upward, downward or lateral force
Display height can be adjusted up to 25.6″ (650mm) with the touch of a button
Textured black powder coat finish helps hide finger prints and dust
Corded handset never needs batteries and is never lost
How Interactive Can Change the Cannabis Dispensary Industry
Usability and Accessibility: Guidelines Brands Must Consider When Developing a Kiosk Program
The Psychology Behind Retail Marketing
On the Road with FMA
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences.
We are constantly using kiosks and oftentimes we find kiosk implementations are less than best case to put it kindly.
Kiosk Experience 1
This is an email I received from a very experienced kiosk analyst at a Senior Living retirement facility
I used a new kiosk system last week to get a Visitor’s Pass at a big retirement facility where several canasta buddies live and where we were going to be playing that afternoon.. The touch screen was problematic but eventually I got signed up. I was told that once you registered, every subsequent visit would be much easier – you would just enter your phone number and the system would print out your visitor’s pass. Except when I entered my phone number, it said it wasn’t recognized and that I’d have to register all over again.
The people behind the desk said that if you registered at one kiosk (there are 2) you would also have to register at the other one. I was flabbergasted.
I told them that I used to evaluate these systems for a living and this was the STUPIDEST SYSTEM I HAVE EVER ENCOUNTERED.
Have you ever encountered a system so dumb?
Kiosk Experience 2
The next experience took place at a Chili’s and involved the Ziosk. I’m not of a big fan of touching units like these because I am a germaphobe and there isn’t any cleaning supplies or schedule indicated (unlike grocery stores I go into and get carts).
We had a gift card with $20 on it and decided to use it up and went to Chili’s. I had the Rib Eye steak (which reminded me of trip I once took to Abuja) but the steak was fine.
We went to pay and I grabbed the waitress and asked if she would bring the check and take care of us. Gift cards always introduce extra variable into process and I knew how long it would take to complete. I figured 5 minutes in time to catch the news I wanted to see.
Start the clock. It’s 6:00pm.
She asked me if I wanted to use Ziosk and I said not really and she asked if I was sure and I said ok.
The bill came to $37 and the Ziosk took my gift card just fine though I had to swipe it on the likely dirty card swipe three times. It said Fine and I added a $7 tip, said ok and 30 secs later it started to print my receipt out.
I was surprised since I figured there was another $24 to account for.
For a brief moment I considered just walking out and considering it done and maybe I had more on the card than I thought. People like to think they have more money than they have as a rule.
But the print got stuck halfway thru and the red light started flashing. About 4 minutes later the waitress showed up and she said she’d take care of it. I mentioned I was pretty sure I only had $21 on the gift card. She flipped the Ziosk over and opened it up where the printer was and left it on the table.
A few minutes later she came back with receipt for $37. Meanwhile the manager stopped by and wanted to make sure there was no confusion.
My wife looked at her watch and said she had cash so we got that out and waiting for the waitress to return and we just counted out the balance and then added the tip and gave her the money.
Time: 6:20
Kiosk Experience 3
And then there is technical failure. Below is a McDonalds screen on the outdoor ordering kiosk. I believe this was in Los Angeles California. You can see the burnout spots. When an LCD overheats in the sun it goes isotropic. If it happens enough it cannot recover and those pixels die. This monitor is literally fried in those zones.
Kiosk Experience 4 “Not So Bad?”
And then there was Australia this week and McDonalds kiosk hack.
In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the burgers by $1.10—leaving enough surplus to cover the cost of a regularly priced burger at McDonald’s.
For instance, kiosks can increase consumer spending, no matter the market, according to various reports and QSR-focused kiosk research from PYMNTS. The increase in consumer spending when ordering through self-service kiosks is 30 percent. Léa French Street Food in Illinois, for example, found that kiosks encouraged customers to customize their orders. As a result, the restaurant noticed orders at the kiosk had much higher check sizes than counter orders. For example, kiosk orders had an average check size of $17.17, while counter orders had an average check size of $9.79.
When it comes to the future of kiosks, one market that certainly will lead the way is China, which by nearly all accounts is ahead of every other country when it comes to forms of unattended retail, including retail kiosks.
As Bloomberg has noted, kiosks have gained significant attention – that is, capital – from major retail and technology players. “Names from Alibaba Group Holding Ltd. and Tencent Holdings Ltd. to Walmart Inc. and Sequoia have poured more than $1.7 billion into startups such as Mr. Fresh and Xingbianli (Gorilla Convenience) that for now offer little more than tricked-out vending machines or kiosks,” the news provider said. The appeal of kiosks? Much of it has to do with serving the masses of office workers in cities such as Shanghai, the report said.
Surveillance video taken on April 16th, from 771 8th Ave (Midtown North Precinct) is attached and available at DCPI. Anyone with information in regard to the identity of this male is asked to call the NYPD’s Crime Stoppers Hotline at 1-800-577-TIPS (8477) or for Spanish, 1-888-57-PISTA (74782). The public can also submit their tips by logging onto the CrimeStoppers website at WWW.NYPDCRIMESTOPPERS.COM, on Twitter @NYPDTips.
Volta Announces Collaboration Expansion with Walgreens
SAN FRANCISCO, February 14, 2022 – Volta Inc. (NYSE: VLTA), the industry leader in commerce and people-centric electric vehicle (“EV”) charging, today announced the expansion of its collaboration with Walgreens to target installing 1,000 DC (direct current) fast charging stalls at over 500 Walgreens throughout the U.S.
Volta provides seamless, universal, and reliable EV charging – centered on consumer behavior – located where people live, shop, work, and play. With unique charging stations that connect clean miles to commerce, Volta’s intelligent network is among the most utilized in the U.S. Volta began working with Walgreens in 2019 and currently has stations across 49 of its stores.
“As we expand our DC Fast charging presence across the country, Walgreens is an ideal match for faster forms of Volta charging given the average time a Walgreens shopper typically spends in-store,” said Scott Mercer, Founder and CEO of Volta. “Volta’s intelligent charging network is built around understanding and anticipating consumer behavior. The next phase of our work with Walgreens will provide people with a quick, convenient, and meaningful charge that is tailored to their shopping experience while bringing us another step closer to a clean energy future.”
With high-impact, large-format digital screens, Volta stations also double as an innovative, digital out-of-home advertising opportunity, allowing brands to reach shoppers seconds before they enter a store to make a purchase – simultaneously driving measurable business results and environmental impact. This unique functionality will be leveraged by Walgreens Advertising Group.
“Walgreens is committed to providing customers with new and different digital experiences alongside convenient solutions that help them lead healthier lives,” said Luke Kigel, vice president of Walgreens integrated media and leader of Walgreens Advertising Group. “Volta’s electric chargers allow Walgreens to seamlessly bring customers unique advertising and convenience experiences with eye-catching screens and quick, convenient charging to match their behavior, all while helping to build healthier communities through reducing vehicle emissions.”
This agreement furthers Volta’s DC Fast charging expansion strategy and Walgreens’ support of initiatives that lower emissions and make the planet healthier for communities everywhere.
About Volta
Volta Inc. (NYSE: VLTA) is an industry leader in commerce-centric EV charging networks. Volta’s vision is to build EV charging networks that capitalize on and catalyze the shift from combustion-powered miles to electric miles by placing stations where consumers live, work, shop and play. By leveraging a data-driven understanding of driver behavior to deliver EV charging solutions that fit seamlessly into drivers’ daily routines, Volta’s goal is to benefit consumers, brands and real-estate locations while helping to build the infrastructure of the future. As part of Volta’s unique EV charging offering, its stations allow it to enhance its site hosts’ and strategic partners’ core commercial interests, creating a new means for them to benefit from the transformative shift to electric mobility. To learn more, visit www.voltacharging.com.
Washington, D.C.-based salad chain Sweetgreen will also start accepting cash again at all of its 94 locations by the end of the year following backlash cashless stores have faced for excluding people without credit cards or bank accounts, the company said last week.
‘Going cashless had positive results, but it also had the unintended consequence of excluding those who prefer to pay or can only pay with cash.’
Developed in partnership with Forrester Research, the annual State of Retailing Online report provides an overview of metrics from the previous year as well as retailers’ key priorities, investments and challenges for this year. For the first time, the report also details retailers’ challenges and strategies surrounding personalization.
Top Findings from the SORO report
Omnichannel Still Work in Progress – Mobile Dominating
Social Marketing Surpassing Search?
test
Retailers Report Mixed Performance In Stores And Online
“The State Of Retailing Online” is an annual survey conducted by the National Retail Federation (NRF). The survey examines retailer and digital business professional attitudes and focus areas for critical digital commerce issues. Some notable additions to this year’s survey are several questions related to
omnichannel fulfillment and personalization. We conducted the survey for the 2019 study in Q4 2018 and received 69 complete and partial responses from retailers. Respondents in this annual survey were (see Figure 1):
› › Split between pure plays and store-based merchants. Fifty-five percent of survey respondents were employees of traditional brick-and-mortar retailers with web divisions or branded manufacturers with largely wholesale businesses. Another 45% were pure plays or online retailers.
› › Large retailers. Most of the survey respondents were employees of relatively large retail companies. Sixty six percent of respondents were at companies that generate more than $500 million in revenue annually, and 43% of the respondents’ companies make over $1 billion in revenue.
› › Senior executives with marketing or eCommerce. Fifty-nine percent of respondents were at the VP level or above in their organization. Another 23% described themselves as C-suite leaders. Additionally, 48% of respondents were part of their company’s eCommerce or marketing teams (see Figure 2).
GLI’s business is to test, review and report on gaming devices and systems against the standards established by relevant gaming jurisdictions worldwide.
Background information on Gaming Labs certification for gaming regulations.
GLI Standard
GLI’s business is to test, review and report on gaming devices and systems against the standards established by relevant gaming jurisdictions worldwide. Each jurisdiction has the authority to set their own standards; however, many use our standards as a starting point in developing their regulations.
In other words, GLI has established the base standards for gaming devices and systems around the world. We are the experts in the industry. *Non-English versions of the most current versions of any/all recently-updated standards will be posted to this website as soon as practical.
Gaming Standards Including Kiosks and Betting Kiosks or Wagering Systems
New report just released by Frost and Sullivan who has issued multiple reports over the years, now with updated 2018 Edition. The KMA has reviewed the report and recommends it. It is the most accurate report that we have seen in the last 6 years. So many of the data warehouse reports are woefully inaccurate.
The report is priced at $2995.
Excerpt edited — A partial list of companies mentioned or interviewed includes: Pyramid, Frank Mayer and Associates, Inc., Kiosk Information Systems, Olea Kiosks, DynaTouch, Zivelo, Qwick Media, Meridian/ KING Products, IBM, Photo Finale, ELO, Rosendahl Conceptkiosk, Diebold Nixdorf, NCR, Outerwall, Nautilus Hyosung, Fujitsu/ PFU, TravelersBox, Embross, Eastman Kodak Company, Glory Limited, Box Technologies, OKI, Flextronics, Zebra, Hitachi, Advanced Kiosks, GRGBanking, Fabcon Creative, NeoProducts, Nautilus, ADUSA, Fujifilm, RedyRef, Advantech, Lucidiom, Kontron, TIO Networks, TCN, Transaction Network Services, Honeywell, RedyRef, SeePoint, Unicum, Peerless-AV, Friendlyway AG, King Star, Source Technologies, IER Group, Optical Phusion, Palmer Digital Group, Phoenix Kiosks, Southern Specialties, Advanced Kiosks, Panasonic System Communications. Many more are listed.
Editors note: On the competitors’ market revenues- Frost only publishes ballpark figures of their estimates for all the private companies. This is a standard practice for Frost researches.
Customer Engagement and High Customer Satisfaction are the Key Factors that will Lead to Growing Adoption of Self-service Kiosks
Published: 12 Nov 2018
This study analyzes the global self-service kiosks market. Increased demand for automation and customer service/satisfaction is driving the growth of self-service kiosks globally. The market will witness key growth opportunities in the retail, transportation & logistics, and hospitality verticals. North America and EMEA will be the leading contributors to growth and will continue to dominate the market during the entire forecast period. APAC is also expected to grow at a fast rate as countries in the region are seeing increased adoption of self-service kiosks across their retail and hospitality sectors for enabling better customer engagement. End users are increasingly looking for bigger display sizes to engage customers with high quality and 3D content. The kiosks are increasingly becoming a medium of customer satisfaction and customer engagement. The market had revenue of $8,916.8 million in 2017 and is expected to grow at a CAGR of 3.0% between 2017 and 2022. The unit shipment of self-service kiosks was at 2,277,523 in 2017 and is expected to grow at a CAGR of 4.7% between 2017 and 2022.
Kiosk Market Research Highlights
This study focuses on the drivers, restraints, and market trends. It also includes revenue and unit shipment forecasts by form factor, region, vertical market, and application. A list of key market participants and their respective market share is also provided. The market is fragmented and sees the participation of about 100 global players.
This research service provides the necessary business intelligence to accelerate growth in a fast-paced market. It provides revenue and unit shipment breakdown by vertical markets which include retail, hospitality, manufacturing, government, healthcare, transportation & logistics, education, and professional services. It also provides revenue and unit shipment breakdown of applications that include check-out/check-in, card printing/ renewal, information, photo/ printing, product rental, financial, ticketing, and others (for example, email, gaming, Internet, office applications, and so on).
This study will allow kiosk manufacturers, component manufacturers, and display manufacturers to understand the fragmented and competitive market scenario and make informed business decisions.
Key Issues Addressed
Is the market growing, how long will it continue to grow, and at what rate?
What are the product types that will grow at a faster rate?
Which applications offer high growth opportunities?
What vertical markets have high demand and will offer high growth opportunities?
What are the regional and market trends?
Are the vendors in the space ready to go it alone, or do they need partnerships to take their businesses to the next level?
1. GLOBAL SELF-SERVICE KIOSKS MARKET, FORECAST TO 2022
It is also a reminder of why it’s important to keep the pressure on government and private entities to make public places accessible to all.
“The sort of run-of-the mill storefronts, restaurants, retail store, those really should be accessible now and a lot are but too many still are not,” said Kenneth Shiotani, senior staff attorney for the National Disability Right Network, which is based in Washington, D.C.
He said outdoor spaces, such as beaches and trails, pose more challenges than man-made structures when it comes to accessibility and for that reason, new guidelines were set for them in 2013. But Meridian Hill Park, which boasts of having the largest cascading fountain in the country, seems much more structured than other outdoor spaces, he said.
“I think the wedding party had reasonable expectations that 30 years later [after the ADA was passed] a federal park would be accessible,” Shiotani said. “It’s a public park, it’s paid for by public dollars, it should ultimately be accessible for everybody.”
Throughout 2018 Vista assessed Olea on behalf of its customers. This included testing the durability of the hardware, its ability to integrate with Vista’s platform, and accommodate the varying needs of theatre sizes. During this time Olea won the 2019 Frost & Sullivan Customer Value Leadership Award, which ranks industry participants by value in terms of price, product performance, service, and brand loyalty.
