How one high-tech McDonald’s is evolving an icon

By | January 15, 2018

high-tech McDonald’s

Episode 36 of Retail Gets Real: McDonald’s franchise owner Carlos Mateos Jr. on careers at McDonald’s.

Source: nrf.com

Soon after renovating his father’s first restaurant, Mateos implemented technology like a mobile app and self-service kiosks, along with more service and product offerings like a bakery and table service. With automation prompting new aspects of the business, there is a greater need for the human element. “Come spend a day with me,” Mateos says to those who think robots might replace jobs.

Author: Kiosk Industry

Kiosk manufacturer experience since 1993. Engineer for Verizon Bill Pay kiosks while at KIS in Colorado. Extensive device knowledge for printers, scanners, currency, PCI, ADA, touch screen technology, outdoor, biometrics such as fingerprint and IRIS. Runs and manages the current kiosk association, KMA. Works with U.S. Access Board on ADA and accessibility. PCI SSC participating organization. Member of National Retail Federation (NRF) and National Restaurant Association.