The chain has tested around 50 of the new kiosks which allow customers to enter the store and build their own sandwich more accurately. Wenkoff said that eventually, each location would have on average three kiosks. Subway’s mobile app is available in around 26,000 of its 27,000 U.S. locations. “Mobile devices are attached at the hip to pretty much all our customers these days,” Wenkoff said. “It’s all about convenience.”
Andrew Charles from Cowen cited plans for the restaurant chain to roll out mobile ordering across 14,000 U.S. locations by the end of 2017. The technology upgrades, part of what McDonald’s calls “Experience of the Future,” includes digital ordering kiosks that will be offered in 2,500 restaurants by the end of the year and table delivery.
“MCD is cultivating a digital platform through mobile ordering and Experience of the Future (EOTF), an in-store technological overhaul most conspicuous through kiosk ordering and table delivery,” Charles wrote in a note to clients Tuesday. “Our analysis suggests efforts should bear fruit in 2018 with a combined 130 bps [basis points] contribution to U.S. comps [comparable sales].”
New whitepaper by Frank Mayer and Associates, Inc.
Overview Forward
In the last few years, the Quick Serve Restaurant (QSR) industry has begun to explore how the addition of self-serve kiosks within the restaurant can impact the ordering experience, shape the types of employees needed, and transform the customer experience. Chains began experimenting with the technology in 2014, and the initial customer feedback has been positive, leading more QSR restauranteurs to consider implementing selfserve ordering kiosks within their chains.
The acceptance of self-serve ordering in restaurants is hardly surprising. Consumers have extremely high expectations for their retail and restaurant experiences. They want immediate answers to questions, customization, high levels of personal service, and easy forms of payment all in one. We understand that a well-designed self-serve kiosk can help meet these needs.
We see four trends that have led to the acceptance of self-serve ordering:
Technological Immersion
Shifting Forms of Communication
Empowered Consumers: Individual Experiences
Integrating Digital Technology & Physical Spaces
Today’s customers are ready for self-serve ordering. Are you? If not, you may want to consider how these trends will impact your business.
Link From Bloomberg Bitcoin match made in heaven — Once a customer decides on which marijuana product to buy, an employee asks if he or she would like to use cash or digital currency, Lai said. If the buyer prefers the latter, the Trove employee explains that the customer can use a credit card to buy bitcoin through a POSaBIT kiosk, with a $2 transaction fee tacked on.The customer, who would now own bitcoin equal to the value of the purchase, can then redeem the currency in the store. Or the buyer can keep their bitcoin and use it anywhere else that accepts the currency. If the customer finishes the purchase in the store, POSaBIT, which pockets the transaction fee, then sends the value in U.S. dollars to Trove’s bank account.
Madison.com — However, as reported last week by Bloomberg Technology, a solution to the marijuana industry’s banking woes could very well be within reach. Within Washington State, digital cryptocurrency bitcoin is being used as an intermediary that’s allowing consumers with bank-issued debit and credit cards to legally purchase marijuana in dispensaries.
KRNV News – Getting a medical marijuan card in Reno
Cheers and long lines of tourists and locals alike greeted the first day of sales of recreational marijuana on Saturday as Nevada became the fifth state with stores selling pot to the public in a market that is expected to outpace all others in the U.S. thanks to the millions of visitors who flock to Las Vegas each year.
A federal appeals court has breathed life into a plan hatched in Colorado to open a credit union for the marijuana industry. A three-judge panel for the 10th U.S. Circuit Court of Appeals on Tuesday vacated a district court ruling that nixed Denver-based Fourth Corner Credit Union’s bid to receive a master account with the Federal Reserve Bank of Kansas City.
It’s no secret that major retailers are scrambling to maintain their dominion as tech-savvy millennials increasingly opt for spending their hard-earned money on intangibles that create memories rather than forking it over for widgets on shelves. Indeed, consumerism as we’ve come to know it is changing across the board, and in many ways, the retailRead More
This addition created an endless aisle by allowing customers to shop the store’s full stock in-store, ship to home and make secure payments using EMV card readers, thereby decreasing the risk of losing a potential sale due to an out-of-stock or unavailable item.
Retailers know store-branded credit cards keep consumers coming back, but asking them to enroll at checkout or by mail can be hit-or-miss and puts store employees in charge of anti-fraud checks. With a new self-serve kiosk from Gemalto, large retailers can lift that burden from employees and make enrollment more convenient for customers, providing them with an instantly issued, branded credit card they can use that day.
Kiosk software developer leverages cleverbridge’s commerce solutions to transition to a subscription business model and sell seamlessly around the world
cleverbridge not only gave us a complete global commerce solution with a simple integration – rapidly accelerating our time-to-market – but delivered the best possible online customer experience to build long-term customer relationships.
CHICAGO (PRWEB) JULY 11, 2017
cleverbridge, a provider of global commerce, billing and payment solutions, announces KioWare has selected cleverbridge’s solutions to introduce a cloud-based delivery model and drive global online revenue for its kiosk system software product line. KioWare — whose products include KioWare for Windows, KioWare for Android, and subscription-based KioCloud and KioCall — will leverage cleverbridge’s cloud-based commerce platform to manage and sell perpetual license and annual subscriptions.
As KioWare continued to grow globally, it realized that customers not only wanted more payment options, but a better online shopping experience beyond its current capabilities. The company was faced with a build-versus-buy/outsource decision as it looked to improve the global customer experience with more checkout languages, currencies and payment methods, and transition to a subscription business model. After factoring in the significant costs involved with internally developing a solution, KioWare sought a commerce solution provider that could not only support its pricing model and provide an optimized online customer experience for its customer base — but one that delivered unrivaled global results with a highly localized online experience. After evaluation, KioWare selected cleverbridge due to the organization’s market performance and leadership, proven subscription capabilities and expertise, and ongoing consultation and success management to support sales goals.
“Our product improvements are largely driven by customer requests and needs, and our focus on our customers has been extended to the pre-purchase and purchase experience as well. Creating a seamless, universal purchasing experience for customers located worldwide is a key focus of our attention as we add languages, currencies, methods of payment, licensing options, and increased renewal automation,” said Laura Miller, Director of Business Development, KioWare. “cleverbridge not only gave us a complete global commerce solution with a simple integration – rapidly accelerating our time-to-market – but delivered the best possible online customer experience to build long-term customer relationships and grow recurring revenue. They’ve become an essential part of our team and strategy and we anticipate seeing additional benefits as we leverage the full scope of their capabilities in the future.”
“We are excited to work with KioWare to help take their global online customer experience to the next level and maximize their online revenue,” said Christian Blume, CEO, cleverbridge. “In the hyper-competitive global commerce market, digital businesses must constantly be evolving in order to keep up with the new ways customers prefer to shop for and access offerings. KioWare’s selection of our commerce solutions validates this point and underlines their commitment to delivering valuable experiences to their customers.”
About cleverbridge
cleverbridge provides flexible commerce solutions for monetizing digital goods, online services and SaaS. Our cloud-based commerce platform simplifies recurring billing, optimizes the customer experience and offers comprehensive global payment capabilities. Leveraging cleverbridge expertise, technology and services, clients effectively increase customer acquisition and retention while rapidly expanding into international markets for revenue growth. cleverbridge is headquartered in Cologne, Germany with offices in Chicago, San Francisco and Tokyo. For more information, visit https://www.cleverbridge.com.
ROSSBURG – The first of three informational kiosks approved by local entities have been installed. Eldora Speedway was one of the first to jump at an opportunity to share with its fan base everything available to visitors in Darke County. Two kiosks sharing information about Darke County’s landmarks, its historical significance and tourist attractions were …
Subway is refreshing its store design with new digital self-order kiosks that will feature Apple Pay (and Samsung Pay) as well a faster experience for delivery and pre-ordering via its mobile app a…
The new ”Fresh Forward” store design is currently being tested in twelve locations in the U.S., Canada and the U.K., including: Tamarac, FL; Orlando, FL (2); Winter Park, FL; Chula Vista, CA; Knoxville, TN; Palmview, TX; Hillsboro, OR; Vancouver, WA; Beauport, QC; Granby, QC; and Manchester, U.K.
Retailers must accept all forms of payments including EBT within the mobile wallets
Training of consumers will lead to greater adoption of unique store concepts
Technology uptime in cashierless stores is bound to experience periodical complexities including, but not limited to, automated checkout. As a result retailers should prepare a fall back plan to prevent customer backlash
New store concepts are more effective when targeted towards specific customer segments
Cashierless stores could save customers time if executed properly– specifically due to the time saved in terms of scanning/bagging and customers using automated mobile wallets for payments. According to a recent Ensemble IQ and Amex survey, average mobile wallet transaction time is less than 1 minute compared to an average of 2.3 minutes for credit/debit cards. Millennials and others in this research study indicated that they want a greater degree of freedom in terms of their overall shopping experience including checkout.
New technology introduced at ARC Wilson Parke was recently highlighted on KVUE-TV (ABC) and Time Warner Cable News. The Patient Self-Service Kiosk offers another way for patients to check in, make payment and/or update their personal information. The patient conveniences will also be available at ARC Leander, which opened August 4, and ARC Summit, opening in early September.
Self-service passport kiosks debut at Newark Liberty Airport myfoxny.com “The self-service kiosk removes, essentially the administrative responsibility from the officer allowing for more efficient and more effective processing times,” said Robert…
The kiosk was the result of a 12-month initiative by SACU to help in-branch customers conduct cashless transactions in real time. The kiosk integrates touch-screen and card scanning technology to create a convenient way for customers to perform transactions such as: viewing account balances and history; transferring money between accounts; making loan and credit card payments; renewing share certificates; checking current rates; and placing stop payments.
The machines, produced by DraftServ Technologies and set up at 10 locations throughout the stadiums, allow fans to purchase cards in $20 and $100 increments to buy Anheuser-Busch products by the ounce.
Outside the ballpark, the stored-value cards will be sold at retail stores in Greater Cincinnati and can be used throughout the season, said Don Dierig, Sportservice’s district manager.
In addition, Sportservice has set up four kiosks along the third-base side of the main concourse that allow fans to order and pay for food items for express pickup at six themed concession stands, including the region’s famous Skyline Chili dogs. Those machines will be operational by the Reds’ second homestand, starting April 24 against the Cubs.
Online retailers up until very recently have had a significant leg-up data-wise, simply because a customer’s very presence on their page offered up an intensely educational experience for retailers.
What do consumers look at?
“Some stores see sales most closely correlated with engagement rates — the percentage of people in the store show stays longer than 20 minutes. For other stores, the driving sales factor is conversion rate — the number of people who walk by who end up walking into the store. It really is all over the map — and often will change even within the same store.”
Today, over 500 retailers work with Euclid — and Franson reports their size varies from ultra-tiny SMBs to large retailers with hundreds of locations. The world his firm operates in today is very different from the one it launched in a mere five years ago.
Featuring a responsive design, Moxie Web Self-Service allows enterprises to offer information to customers 24/7 across desktops, smartphones and tablets.
The Philadelphia-based company, which installs secure cell phone charging kiosks at a number of retail locations, wrapped a $4.1 million round of funding on June 16.
Agilysys, Inc. (Nasdaq:AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the general availaiblity of self-service kiosk for hospitality.
rGuest Buy, recently named a Champion in Info-Tech Research Group’s ‘Self-Service Kiosks Vendor Landscape’ report, is an enterprise-class self-service point-of-sale system that offers an intuitive customer-facing order and pay experience. Guests can choose and scan (or weigh) menu items, process payments (via credit card, gift card or payroll deduction) and print receipts using a simple interface. The platform-driven solution allows for easy deployment and management while improving order accuracy, increasing check size and enhancing guest satisfaction. Its architecture enables rich data integrations with applications delivered from Agilysys, its partners and customers.
Research shows that more than 90 percent of consumers — particularly millennials — expect self-service and mobile food and beverage solutions. With rGuest Buy, hospitality venues can leverage their existing InfoGenesis menus in order to serve guests 24/7 and increase revenue. Moreover, rGuest Buy processes credit cards throughrGuest Pay, the hospitality industry’s leading PCI-validated payment platform that integrates seamlessly with rGuest Buy to protect card data in transit, prevent card number theft, reject fraudulent cards and reduce improper chargebacks.
TSItouch has officially received a patent for the Glass Retention Bezel System (GRBS). As of June 6 th , 2017, Patent #9,671,824 was issued to TSItouch LLC for the video wall monitor protective glass solution.
The TSItouch GRBS provides an alternative solution to bonding cover glass. The GRBS is a cost effective, serviceable, and modular solution that allows protective glass (clear, anti-reflective, and anti-glare) to be mounted directly to each video wall display, providing protection to the OEM bezel and displays’ panel. In the event of a monitor
failure, the GRBS can be removed, avoiding any issues associated with servicing a bonded display.
Learn more about the patented protective glass system via the GRBS data sheet:
Visit here to view a video illustrating the protective strength of the Glass Retention Bezel System.
For quotes and more information on this product, please contact our sales team: [email protected]
802-874-0123
TSItouch is a veteran owned small business located in Uniontown, Pennsylvania. The ompany was established in 1989 as a division within a defense contracting company
and re-established as an independent company in 2011. TSItouch is a manufacturer of touch screen and protective solutions for commercial grade displays and video walls.
For more information, visit http://tsitouch.com/
