DOJ Accessibility Analysis March 2022 Announcement
In March 2022 the DOJ formally issued a statement regarding accessibility and websites. While that would seem to be confined to websites it is easy to assume that other public communication mechanisms such as kiosks, or mobile phones will be impacted in some way. In particular, transactions performed by the public. You can read the announcement, but that only raises more questions and requires a closer examination. We agree with points raised by several of the analysts, but the first conclusions might be — “The most important takeaway from the Guidance is the fact that the DOJ has issued Guidance at all on this topic.” — The full analysis is available on kma.global
Excerpts
Jackson Lewis
The most important takeaway from the Guidance is the fact that the DOJ has issued Guidance at all on this topic. Indeed, on December 26, 2016, the DOJ Published a Notice of Withdrawal of Four Previously Announced Rulemaking Actions. See 82 Fed. Reg. 60932 (December 26, 2017). After years of silence on the issue of Title III of the ADA’s application to websites, the fact that the DOJ has turned its attention to this topic may indicate increased enforcement activity by the DOJ than in years past.
Access Defense
¹ Imagine if DOJ’s advice on the slopes of sidewalks was “using a high quality digital level will give you a better sense of the accessibility of your sidewalk.” As advice it is useless – businesses what to know what the maximum accessible slope is, not how you measure it.
William Goren — In the “Takeaways” section Bill lists nine different takeaways he sees. We liked the note on voice dictation which hasn’t been mentioned before.
Always great seeing one of Nanonation‘s customer’s projects highlighted in the news. Check out the Digital Trophy Case at Heritage Hall in Oklahoma City (starting at 1:25 in the news story). Learn more about how a Digital Trophy Case can be a great addition to your school, museum or hall-of-fame at https://lnkd.in/gX8Z9RrY.
Consumer interest in paying by face low at this point\
Legal considerations — Illinois, California, Texas and Washington have enacted biometrics-related laws, while Oregon has statutes related to facial recognition.
Excerpt
Miller acknowledged expansion plans – to establish more of a presence nationally and globally – are ambitious, so the company is targeting a funding round in the $50 million range that would close in early June. The exact timing, however, is likely to depend on the current market.
“Assuming the markets are healthy, we’ll raise capital,” Miller said. “If the world falls apart, we’ll hunker down and just keep executing with our current balance sheet.” In the latter case, PopID may opt to wait until September to raise more funds.
A fresh infusion of capital would go toward facilitating the company’s rollout in the U.S., as Miller targets partnerships with brick-and-mortar chains that offer national scale, and on the international stage through joint venture partnerships. Last fall, PopID partnered with SoftBank’s Japan Computer Vision to roll out PopPay software in some Wendy’s First Kitchen locations in Tokyo.
IDmission was founded in 2011 to develop world-class biometric and onboarding solutions. After just 2 years, IDM landed its first global customer serving the money transfer business. With this customer processing over 750,000 customer images every month from 130 countries, IDmission was well on its way to developing a true global AI engine with no racial or ethnicity bias.
IDmission prides itself on working with customers to solve onboarding issues utilizing our various AI engineered solutions and industry-specific knowledge. Our team of data scientists, engineers, product specialists, and customer success managers provides IDmission with a platform to enhance your customer experience while working with a company that is easy to do business with.
IDmission is Your Biometric Verification Partner
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IDmission, a global leader in biometric and AI technology, reduces risk associated with false identities. We are the sole provider of a proprietary, end-to-end biometric solution for identity theft, through a comprehensive KYC platform and automatic ID document analysis across 200 countries and four categories of biometrics: face, fingerprint, iris, and voice. For more information, contact [email protected].
From the Paciello Group , a Vispero company and Laura Miller – Jul2020 — A post-COVID world has accelerated the adoption of a variety of technologies that provide customers and users with a contactless self-service experience. For example, contactless purchasing – historically used to describe the ability to pay via options such as Google Pay or Apple Pay – enables a user to wave a card or phone in front of a reader without touching it to complete the transaction. More broadly, though, contactless means providing a completely touchless self-service experience through the use of voice, biometrics, or other technologies.
Why are we talking about contactless kiosks?
A fully contactless kiosk doesn’t require a user to touch the screen or input devices to interact. In an effort to reduce the transmission of COVID-19, kiosks have seen a bit of pushback as spreading germs and bacteria when multiple users interact with the kiosk without cleanings in between. Even with the concerns about surface transmission, kiosks are still a better option than person to person interaction, protecting both users and employees from contracting COVID-19.
Touchless Technology Enables a contactless kiosk or touchless kiosk experience
There are a variety of technologies that can be employed to allow users to limit or eliminate their physical contact with a kiosk. Note that kiosks should offer multiple accommodations to allow for various types of disabilities – a contactless kiosk that requires only gestures is useless to someone who cannot move their arms.
Read full article From the PacielloGroup and Laura Miller – Jul2020 for list and details on the Touchless technology options.
Another useful reference is here onsite and is the Touchless News page.
We welcome Lexmark as one of our newest sponsors. Laser printers in unattended self-service are a significant segment especially in the Print Services such as offered at Universities and other public institutions.
About Us
Learn more about Lexmark through the content areas below.
Lexmark is a provider of printing and imaging products, software, solutions and services that help customers save time and money. Learn more about our company
Lexmark technologies are moving up and to the right in analyst reviews year after year. Take a closer look at how our enterprise software, print hardware and managed print services stack up for the experts. Read the latest reports
Take the opportunity to work with the best professionals on the best products. Lexmark is committed to equal opportunity. Lexmark offers competitive pay, awesome benefits and a supportive work environment. Learn more about careers at Lexmark
Lexmark strives to be an environmentally responsible provider of products and services. We design our products to be light on environmental impacts; engineer our packaging to reduce materials; and provide environmentally progressive collection and recycling programs. Learn more about our collection and recycling programs
On the Lexmark News Blog, you’ll find informal news, opinions, insights and thought leadership on Lexmark products, solutions and services, as well as industry-related trends and topics of interest. Learn more about the Lexmark news blog
Throughout the newsroom, you will find news releases and links to our social media sites, in addition to other helpful information about our innovative printing and imaging products and solutions. Learn more about the latest Lexmark news
ST. PETERSBURG, Fla. and AURORA, Ill., Feb. 26, 2019 —Minor League Baseball™ (MiLB™) today announced that Peerless-AV® — a leading manufacturer and provider of audio-visual products — will be the “Official Digital Display Partner of MiLB.” Among the many extensions of the strategic partnership, Peerless-AV will be integrated into MiLB’s existing partnerships with Allegiant Air and ISM Connect to establish it as the exclusive provider of screen technologies for Minor League Baseball.
In July 2018, Minor League Baseball established a partnership with ISM Connect to launch the Allegiant Airline Network, the largest in-venue digitally connected smart screen network in sports and entertainment. Beginning this season, select MiLB clubs will have the opportunity to participate in the digital network, with the technology furnished by Peerless-AV. More than 50 MiLB ballparks are scheduled to feature Peerless-AV technology by Opening Day 2020.
The installation process of Peerless-AV displays is underway for Opening Night 2019, and Minor League Baseball and Peerless-AV are planning further placements during the year. Throughout the partnership term, Peerless-AV technology will be incorporated into numerous locations — such as concourse LCD displays, video boards and ribbon boards — to further boost fan engagement and partnership opportunities for MiLB and its teams. As clubs continue to make enhancements to their state-of-the-art ballparks, Peerless-AV will be a valuable resource throughout the design and installation process.
“Minor League Baseball is committed to driving innovation and enhancing ballpark experiences for our fans. Peerless-AV’s commitment to be at the forefront of digital display technology aligns perfectly with our vision for being a leader in authentic fan engagement,” said David Wright, Chief Marketing and Commercial Officer for Minor League Baseball. “This partnership will allow us to continue making deeper and more meaningful connections with our fans and position MiLB as a dynamic leader in sport and entertainment.”
“Creating and implementing high-quality display solutions to enhance the fan experience is a key focus for our team at Peerless-AV,” said Nick Belcore, Executive Vice President for Peerless-AV. “With a shared goal of increasing fan engagement through the use of innovative technology, we are excited to be partnering with Minor League Baseball on this initiative.”
###
About Minor League Baseball
Minor League Baseball is the governing body for all professional baseball teams in the United States, Canada, and the Dominican Republic that are affiliated with Major League Baseball® clubs through their farm systems. In 2018, Minor League Baseball attracted nearly 40.5 million fans to its ballparks to see baseball’s future stars and experience affordable family-friendly entertainment that has been a staple of Minor League Baseball since 1901. Visit www.MiLB.com, and follow us on Facebook, Instagram and Twitter.
About Peerless-AV
Driving Technology Through Innovation
For over 75 years, passion and innovation continue to drive Peerless-AV-AV forward. We proudly design and manufacture the highest quality products, ranging from outdoor displays to complete kiosk solutions, digital signage mounts to wireless systems. Whether a full-scale global deployment or custom project, Peerless-AV develops meaningful relationships and delivers world-class service. In partnership with Peerless-AV, you are trusting an award-winning team of experts who will support your business every step of the way. For more information, visit Peerless-AV.com, and connect with us via social media on Twitter, Instagram, LinkedIn, Facebook, and YouTube.
Entering Online Delivery Last Mile Solutions Market
Qwick Media has signed a designated distributor agreement with Kern Smart Terminals. This relationship enables us to expand our reach in the
emerging online packaged delivery market throughout Western Canada and the US. Qwick Media’s recent acquisition of SFE Global in WA, USA, will enable us to market and service the distribution territory through an existing servicing network.
With 70 years in business, Kern develops and manufactures technologically sophisticated inserting systems for document and card processing and packaging, digital printer pre and post-processing, 24/7 Smart Terminals and automated document factory software.
Kern, based in Switzerland, selected Qwick Media to expand its North American presences in the fast-growing last mile solutions market for the online delivery.
The Golden Arches revealed Monday its biggest acquisition in more than 20 years, acquiring privately held tech platform Dynamic Yield. McDonald’s didn’t disclose a purchase price but a source close to the matter said McDonald’s plunked down in excess of $300 million for Dynamic Yield.
McDonald’s CEO Steve Easterbrook sold the acquisition as a means to be similar to the web experiences offered by Amazon, Best Buy or Walmart.
“When we reflect on the last four years, our owner/operators, our developmental licensees, and the corporation, we’ve all invested into the necessary technology to make the overall customer experience more relevant, easier, more enjoyable, with the ultimate aim for a much more personalized experience,” Easterbrook said in an internal video to employees and franchisees obtained by Yahoo Finance.
“When we get onto websites like Amazon, or Best Buy, or Walmart.com, as you place your cursor over an item and click, and it enters your shopping basket, it automatically suggests other items that are associated with that. This technology can work with the intelligent menu boards we have,” Easterbrook added.
He also thinks the technology will help ease congestion of the drive-thru at peak times, which is always a problem for McDonald’s.
AudioEye Now KMA Sponsor & Joins ADA Accessibility Committee
We want to thank AudioEye for becoming a sponsor of the Kiosk Manufacturer Association. AudioEye is also now a member of the KMA Accessibility Committee.
About AudioEye
AudioEye works with companies to ensure their digital content is accessible to users of all abilities.
Approximately 15-percent of the world’s population has some form of disability, whether visual, hearing, cognitive or motor. And if not coded correctly, digital content is simply inaccessible to this population.
Committed to equal access for all, AudioEye has revolutionized the way in which businesses and organizations achieve and sustain digital inclusion … any time on any device. Its patented solution identifies and remediates accessibility issues with both automated and manual testing and engineering, and provides continuous monitoring to ensure digital content meets – or exceeds – legal compliance with ADA-related laws.
To learn more about AudioEye, visit www.audioeye.com.
To read the AudioEye blog, visit www.audioeye.com/blog/
Click here to get started with the AudioEye solution.
To learn more about AudioEye solutions:
What is Ally Managed Service?
What is the Ally Toolbar?
How does the Ally Toolbar interact with Assistive Technology (AT)?
Does the Ally Toolbar replace a screen reader or other Assistive Technology (AT)?
How do I turn off The Ally Toolbar?
What is the Digital Accessibility Platform (DAP)?
What is the AudioEye Trusted Certification
What are the steps to achieving and maintaining AudioEye Trusted Certification
To learn more about digital accessibility:
What is a disability?
What is accessibility?
Common misconceptions about accessibility
What is Universal Design?
What is Digital Accessibility?
What does it take to be digitally accessible?
What is WCAG 2.0?
What does “Digital Accessibility Compliance” mean?
What does “Conformance” mean?
Are there tools to see what conformance gaps you currently have on your website?
In Nevada legislation has just been introduced to require certain businesses that use kiosks that replace employees to pay unemployment taxes on the kiosks.
We presume it’s targeted at Walmart and/or hybrid POS systems, but appears there is a lot of work to do to define what’s intended.
If you deploy kiosks in Nevada and are interested in representation of your interests KI can recommend companies ready to assist.
Timeline is typically 2 weeks in committee and then the hearings begin.
Summary: Requires employees that use certain self-service devices to pay a fee. (BDR 53-959)
Title: AN ACT relating to unemployment compensation; requiring an employer that uses certain self-service devices to pay a fee; and providing other matters properly relating thereto.
Introduction Date: Thursday, March 21, 2019
Fiscal Notes: Effect on Local Government: No.
Effect on the State: Yes.
Digest:Existing law requires employers to pay quarterly unemployment contributions that are based on wages paid to employees to the Administrator of the Employment Security Division of the Department of Employment, Training and Rehabilitation for deposit in the Unemployment Compensation Fund. (NRS 612.535) Section 1 of this bill requires employers that utilize certain self-service devices operated by a customer to enter prices and complete a purchase transaction to pay a quarterly fee to the Administrator for each device in an amount equal to the average unemployment contribution per employee.
Section 1 also requires the fees collected to be deposited in the Unemployment Compensation Administration Fund which is used to defray the cost of administering provisions relating to unemployment compensation. (See NRS 612.605)
Two friends in Australia appear to have cracked the McDonald’s kiosk system, allowing them to score a free burger. A YouTube video shows the pals taking advantage of a burger discount by tricking the machine.
In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the burgers by $1.10—leaving enough surplus to cover the cost of a regularly priced burger at McDonald’s.
QwickWayTM is your leading digital 3D Interactive Wayfinding
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Qwick Media Inc.
Telephone: 778.370.1715 1.855.370.1715
E-Mail: [email protected]
Address: 8331 Eastlake Drive, Building 2A, Suite 104, Burnaby, B. C. V5A 4W2
www.qwickmedia.com
Peerless-AV is excited to announce its family of new SmartMount® Motorized Height Adjustable Carts and Stands. Ideal for education settings, these products were designed to aid educators in the classroom and enforce a collaborative environment for students.
Display height can be adjusted up to 25.6″ (650mm) with the touch of a button, making this solution ADA compliant
Safety limit switch automatically reverses direction and stops when a collision is detected in an upward, downward, or lateral force
Universal display adaptor fits mounting patterns from 200 x 200mm to 800 x 600mm
Open frame display adaptor helps prevent display input interference
Rear enclosure provides storage for mini PCs, such as Shuttle, Dell OptiPlex Micro, HP 260 G2, Lenovo M600 Tiny or Intel NUC, and includes mounting locations for external WiFi antennas
Includes Peerless-AV® PVP1100-CPL6 6 outlet Power Strip with 15ft cord and 2160 joule rating (15A, 120V, 1800W, EMI/RFI noise filtering)
Corrugated cable pathways route and protect cabling during display movement and positioning
Textured black powder coat finish helps hide fingerprints and dust
Cord wrap included for managing surge protector cord
Corded handset never needs batteries and is never lost
SmartMount® Motorized Height Adjustable Stand/Wall Mount (SS598ML3)
Pre-assembled base provides rigidity, stability and quick assembly
Solution can rest on the floor or be bolted directly to the floor or wall
Display adaptor fits from 200 x 200 to 800 x 600mm mounting patterns
Clean aesthetic with rear wall plate allowing for mounting of surge protector or mini PC and bottom shelf storage
Safety limit switch automatically reverses direction and stops when a collision is detected in an upward, downward or lateral force
Display height can be adjusted up to 25.6″ (650mm) with the touch of a button
Textured black powder coat finish helps hide finger prints and dust
Corded handset never needs batteries and is never lost
How Interactive Can Change the Cannabis Dispensary Industry
Usability and Accessibility: Guidelines Brands Must Consider When Developing a Kiosk Program
The Psychology Behind Retail Marketing
On the Road with FMA
Frank Mayer and Associates, Inc. is a leader in the development of in-store merchandising displays, interactive kiosks, and store fixtures for brands and retailers nationwide. The company helps retailers and brands utilize the latest display solutions and technologies to create engaging customer experiences.
We are constantly using kiosks and oftentimes we find kiosk implementations are less than best case to put it kindly.
Kiosk Experience 1
This is an email I received from a very experienced kiosk analyst at a Senior Living retirement facility
I used a new kiosk system last week to get a Visitor’s Pass at a big retirement facility where several canasta buddies live and where we were going to be playing that afternoon.. The touch screen was problematic but eventually I got signed up. I was told that once you registered, every subsequent visit would be much easier – you would just enter your phone number and the system would print out your visitor’s pass. Except when I entered my phone number, it said it wasn’t recognized and that I’d have to register all over again.
The people behind the desk said that if you registered at one kiosk (there are 2) you would also have to register at the other one. I was flabbergasted.
I told them that I used to evaluate these systems for a living and this was the STUPIDEST SYSTEM I HAVE EVER ENCOUNTERED.
Have you ever encountered a system so dumb?
Kiosk Experience 2
The next experience took place at a Chili’s and involved the Ziosk. I’m not of a big fan of touching units like these because I am a germaphobe and there isn’t any cleaning supplies or schedule indicated (unlike grocery stores I go into and get carts).
We had a gift card with $20 on it and decided to use it up and went to Chili’s. I had the Rib Eye steak (which reminded me of trip I once took to Abuja) but the steak was fine.
We went to pay and I grabbed the waitress and asked if she would bring the check and take care of us. Gift cards always introduce extra variable into process and I knew how long it would take to complete. I figured 5 minutes in time to catch the news I wanted to see.
Start the clock. It’s 6:00pm.
She asked me if I wanted to use Ziosk and I said not really and she asked if I was sure and I said ok.
The bill came to $37 and the Ziosk took my gift card just fine though I had to swipe it on the likely dirty card swipe three times. It said Fine and I added a $7 tip, said ok and 30 secs later it started to print my receipt out.
I was surprised since I figured there was another $24 to account for.
For a brief moment I considered just walking out and considering it done and maybe I had more on the card than I thought. People like to think they have more money than they have as a rule.
But the print got stuck halfway thru and the red light started flashing. About 4 minutes later the waitress showed up and she said she’d take care of it. I mentioned I was pretty sure I only had $21 on the gift card. She flipped the Ziosk over and opened it up where the printer was and left it on the table.
A few minutes later she came back with receipt for $37. Meanwhile the manager stopped by and wanted to make sure there was no confusion.
My wife looked at her watch and said she had cash so we got that out and waiting for the waitress to return and we just counted out the balance and then added the tip and gave her the money.
Time: 6:20
Kiosk Experience 3
And then there is technical failure. Below is a McDonalds screen on the outdoor ordering kiosk. I believe this was in Los Angeles California. You can see the burnout spots. When an LCD overheats in the sun it goes isotropic. If it happens enough it cannot recover and those pixels die. This monitor is literally fried in those zones.
Kiosk Experience 4 “Not So Bad?”
And then there was Australia this week and McDonalds kiosk hack.
In the video, they order 10 burgers for $1 each using the kiosks. Then, they remove the meat from the ten burgers, which discounts each of the burgers by $1.10—leaving enough surplus to cover the cost of a regularly priced burger at McDonald’s.
For instance, kiosks can increase consumer spending, no matter the market, according to various reports and QSR-focused kiosk research from PYMNTS. The increase in consumer spending when ordering through self-service kiosks is 30 percent. Léa French Street Food in Illinois, for example, found that kiosks encouraged customers to customize their orders. As a result, the restaurant noticed orders at the kiosk had much higher check sizes than counter orders. For example, kiosk orders had an average check size of $17.17, while counter orders had an average check size of $9.79.
When it comes to the future of kiosks, one market that certainly will lead the way is China, which by nearly all accounts is ahead of every other country when it comes to forms of unattended retail, including retail kiosks.
As Bloomberg has noted, kiosks have gained significant attention – that is, capital – from major retail and technology players. “Names from Alibaba Group Holding Ltd. and Tencent Holdings Ltd. to Walmart Inc. and Sequoia have poured more than $1.7 billion into startups such as Mr. Fresh and Xingbianli (Gorilla Convenience) that for now offer little more than tricked-out vending machines or kiosks,” the news provider said. The appeal of kiosks? Much of it has to do with serving the masses of office workers in cities such as Shanghai, the report said.
Surveillance video taken on April 16th, from 771 8th Ave (Midtown North Precinct) is attached and available at DCPI. Anyone with information in regard to the identity of this male is asked to call the NYPD’s Crime Stoppers Hotline at 1-800-577-TIPS (8477) or for Spanish, 1-888-57-PISTA (74782). The public can also submit their tips by logging onto the CrimeStoppers website at WWW.NYPDCRIMESTOPPERS.COM, on Twitter @NYPDTips.
Volta Announces Collaboration Expansion with Walgreens
SAN FRANCISCO, February 14, 2022 – Volta Inc. (NYSE: VLTA), the industry leader in commerce and people-centric electric vehicle (“EV”) charging, today announced the expansion of its collaboration with Walgreens to target installing 1,000 DC (direct current) fast charging stalls at over 500 Walgreens throughout the U.S.
Volta provides seamless, universal, and reliable EV charging – centered on consumer behavior – located where people live, shop, work, and play. With unique charging stations that connect clean miles to commerce, Volta’s intelligent network is among the most utilized in the U.S. Volta began working with Walgreens in 2019 and currently has stations across 49 of its stores.
“As we expand our DC Fast charging presence across the country, Walgreens is an ideal match for faster forms of Volta charging given the average time a Walgreens shopper typically spends in-store,” said Scott Mercer, Founder and CEO of Volta. “Volta’s intelligent charging network is built around understanding and anticipating consumer behavior. The next phase of our work with Walgreens will provide people with a quick, convenient, and meaningful charge that is tailored to their shopping experience while bringing us another step closer to a clean energy future.”
With high-impact, large-format digital screens, Volta stations also double as an innovative, digital out-of-home advertising opportunity, allowing brands to reach shoppers seconds before they enter a store to make a purchase – simultaneously driving measurable business results and environmental impact. This unique functionality will be leveraged by Walgreens Advertising Group.
“Walgreens is committed to providing customers with new and different digital experiences alongside convenient solutions that help them lead healthier lives,” said Luke Kigel, vice president of Walgreens integrated media and leader of Walgreens Advertising Group. “Volta’s electric chargers allow Walgreens to seamlessly bring customers unique advertising and convenience experiences with eye-catching screens and quick, convenient charging to match their behavior, all while helping to build healthier communities through reducing vehicle emissions.”
This agreement furthers Volta’s DC Fast charging expansion strategy and Walgreens’ support of initiatives that lower emissions and make the planet healthier for communities everywhere.
About Volta
Volta Inc. (NYSE: VLTA) is an industry leader in commerce-centric EV charging networks. Volta’s vision is to build EV charging networks that capitalize on and catalyze the shift from combustion-powered miles to electric miles by placing stations where consumers live, work, shop and play. By leveraging a data-driven understanding of driver behavior to deliver EV charging solutions that fit seamlessly into drivers’ daily routines, Volta’s goal is to benefit consumers, brands and real-estate locations while helping to build the infrastructure of the future. As part of Volta’s unique EV charging offering, its stations allow it to enhance its site hosts’ and strategic partners’ core commercial interests, creating a new means for them to benefit from the transformative shift to electric mobility. To learn more, visit www.voltacharging.com.
Washington, D.C.-based salad chain Sweetgreen will also start accepting cash again at all of its 94 locations by the end of the year following backlash cashless stores have faced for excluding people without credit cards or bank accounts, the company said last week.
‘Going cashless had positive results, but it also had the unintended consequence of excluding those who prefer to pay or can only pay with cash.’
Developed in partnership with Forrester Research, the annual State of Retailing Online report provides an overview of metrics from the previous year as well as retailers’ key priorities, investments and challenges for this year. For the first time, the report also details retailers’ challenges and strategies surrounding personalization.
Top Findings from the SORO report
Omnichannel Still Work in Progress – Mobile Dominating
Social Marketing Surpassing Search?
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Retailers Report Mixed Performance In Stores And Online
“The State Of Retailing Online” is an annual survey conducted by the National Retail Federation (NRF). The survey examines retailer and digital business professional attitudes and focus areas for critical digital commerce issues. Some notable additions to this year’s survey are several questions related to
omnichannel fulfillment and personalization. We conducted the survey for the 2019 study in Q4 2018 and received 69 complete and partial responses from retailers. Respondents in this annual survey were (see Figure 1):
› › Split between pure plays and store-based merchants. Fifty-five percent of survey respondents were employees of traditional brick-and-mortar retailers with web divisions or branded manufacturers with largely wholesale businesses. Another 45% were pure plays or online retailers.
› › Large retailers. Most of the survey respondents were employees of relatively large retail companies. Sixty six percent of respondents were at companies that generate more than $500 million in revenue annually, and 43% of the respondents’ companies make over $1 billion in revenue.
› › Senior executives with marketing or eCommerce. Fifty-nine percent of respondents were at the VP level or above in their organization. Another 23% described themselves as C-suite leaders. Additionally, 48% of respondents were part of their company’s eCommerce or marketing teams (see Figure 2).
GLI’s business is to test, review and report on gaming devices and systems against the standards established by relevant gaming jurisdictions worldwide.
Background information on Gaming Labs certification for gaming regulations.
GLI Standard
GLI’s business is to test, review and report on gaming devices and systems against the standards established by relevant gaming jurisdictions worldwide. Each jurisdiction has the authority to set their own standards; however, many use our standards as a starting point in developing their regulations.
In other words, GLI has established the base standards for gaming devices and systems around the world. We are the experts in the industry. *Non-English versions of the most current versions of any/all recently-updated standards will be posted to this website as soon as practical.
Gaming Standards Including Kiosks and Betting Kiosks or Wagering Systems
It is also a reminder of why it’s important to keep the pressure on government and private entities to make public places accessible to all.
“The sort of run-of-the mill storefronts, restaurants, retail store, those really should be accessible now and a lot are but too many still are not,” said Kenneth Shiotani, senior staff attorney for the National Disability Right Network, which is based in Washington, D.C.
He said outdoor spaces, such as beaches and trails, pose more challenges than man-made structures when it comes to accessibility and for that reason, new guidelines were set for them in 2013. But Meridian Hill Park, which boasts of having the largest cascading fountain in the country, seems much more structured than other outdoor spaces, he said.
“I think the wedding party had reasonable expectations that 30 years later [after the ADA was passed] a federal park would be accessible,” Shiotani said. “It’s a public park, it’s paid for by public dollars, it should ultimately be accessible for everybody.”
Founder, The Circuit Board — Andrew is Head of Communications for 600+ staff music technology leader, Native Instruments in Berlin, a company with a vision to democratize digital music creation. After training as a journalist in London, he spent over a decade consulting for leading technology companies in Europe and Australia. In 2018 he founded The Circuit Board, a virtual communications consultancy. Andrew graduated from City University with a BA in Journalism and Psychology in 2008.
In March 2019 IKEA was praised for partnering with nonprofits to develop accessories that make its products more accessible for people with impairments. It’s a novel step forward but I can’t shake the feeling we need to reframe the conversation on accessibility in technology entirely. Accessibility should be a topic at the forefront of design. Here’s why:
Roughly one in five people in the US have registered with a disability, with a similar figure for the UK. But when creating new products or services, investing resources to make technology accessible for impaired users can seem like taking the scenic route to market. An expensive deviation from a lean go to market strategy.
accessibility considerations
It’s easy to toss accessibility considerations in the ‘nice to have’ bucket. ‘Accessibility as an afterthought’ is a frustration I’ve heard on repeat for the last decade. But to do this is to abandon a unique opportunity to unlock true innovation and realize a much bolder ambition.
The traits separating tasks that AI excels at, and those that remain distinctly human, are consistently cited as creativity, empathy, imagination, and vision. Indeed the Gospel of Jobs clearly states: “Innovation distinguishes between a leader and a follower.” So before we hand over the reins to AI, why don’t we focus on perfecting the human side of technology solutions.
If you’ve even dabbled in brainstorming techniques — or the hyper-trendy ‘design thinking’ — you’ll be familiar with the art of reframing a problem to see new solutions. What better way to do this than looking at new tech through the lens of our senses, with varying degrees of physical or sensory ability?
Thinking about impairments of sight, hearing, or touch from the outset forces designers, creators, and technologists to ‘look at’ problems from very different perspectives, and that brings opportunity for untold and exciting innovation.
Touchstone Medical Imaging has agreed to pay $3 million to HHS’ Office for Civil Rights to settle a breach that exposed more than 300,000 patients’ protected health information.
Touchstone Medical Imaging, a diagnostic imaging services company based in Franklin, Tennessee, has agreed to pay $3 million to HHS’ Office for Civil Rights to settle potential HIPAA violations.
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The company has also agreed to adopt a corrective action plan, which includes adopting business associate agreements, completing an enterprise-wide risk analysis and policies and procedures to comply with HIPAA.
According to its website, Touchstone has imaging centers in Arkansas, Colorado, Florida, Montana, Nebraska, Oklahoma and Texas.
In May 2014, the FBI and OCR notified Touchstone that one of its FTP servers allowed uncontrolled access to its patients’ protected health information, according to HHS. Search engines could index the patients’ PHI, which remained visible online even after the server was taken offline.
May 14, 2019 – Gaming Laboratories International, LLC (GLI), is pleased to announce the release of the final published version of the “GLI-20 Standards for Kiosks V2.0” for use by the gaming industry.
During the past several months, GLI worked closely with various industry stakeholders including suppliers and regulators to ensure GLI-20 V2.0 represents the most highly-developed set of technical requirements and practices available in the gaming industry.
GLI-20 V2.0 reflects a revision to the core kiosk standard to incorporate technical requirements reflecting the latest trends in kiosk technology, to better align with overlapping requirements in the GLI Family of Technical Standards and other industry standards, and to maintain best-in-industry practices. In general, the changes are largely designed to improve the clarity and consistency of requirements.
A PDF copy of the final published version of GLI-20 V2.0 is linked below for your reference and is also accessible by visiting the GLI website at www.gaminglabs.comand clicking on the ‘GLI Standards’ tab.
Translated versions of the GLI-20 v2.0 standard will be made available in the near future. These translated documents will be posted to the GLI public internet site for global consumption.
Each standard in the GLI Standard Series is a culmination of industry best-practices and is continually updated based on industry feedback. The GLI Standards are true “industry standards” in that they are created using a collaborative approach which involves thousands of gaming industry stakeholders. These standards are intended to assist regulators by creating baseline technical guidelines which they can adopt and/or utilize in the manner they see fit. In addition to assisting regulators, the standards are of tremendous value to suppliers who use the standards as a guide in their design and development process, saving both time and expense. GLI-20 and the rest of the GLI Standards Series are available for free download on the ‘GLI Standards’ tab found at www.gaminglabs.com.
ZIVELO STRENGTHENS ITS FULL-SERVICE TURN-KEY KIOSK SOLUTIONS WITH INDUSTRY COLLABORATION
ZIVELO collaborates with Dell Technologies OEM Solutions to revolutionize self-service kiosks
SCOTTSDALE, AZ (May 2, 2019) – World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to allow its clients to purchase ZIVELO’s digital solutions through their existing relationships.
“With the rapidly growing demand for ZIVELO’s products, we are pleased to announce this collaboration.” Says Ryan Lagace, ZIVELO’s VP of Strategic Partnerships. “ZIVELO’s world-class products will now be part of the go-to-market DELL EMC OEM Solutions portfolio.”
With Dell Technologies’ strong brand power, technology portfolio and global reseller capabilities, ZIVELO looks to further meet the needs of clients, which range from restaurants and retail, to banking, healthcare, hospitality, and many more.
“This past year has been groundbreaking for ZIVELO,” says CEO, Healey Cypher. “ZIVELO has been long-established as a global leader in beautiful world-class kiosk hardware. With last year’s addition of OakOS – the first kiosk-only SDK and operating system – plus new services and financing arms, ZIVELO is truly a full-service kiosk partner for any company looking to join the self-service revolution.”
For more information about ZIVELO, visit www.olea.com.
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. ZIVELO prides itself on a deeply consultative approach, and we’ve learned a thing or two, having successfully deployed over 15,000 kiosks. Plus, we are one of the only companies to provide a true total solution, offering hardware, software, services, and financing solutions from one trusted partner. When our clients see 20-30% ticket lift on average, increased customer retention, decreased overhead, and long-lasting ROI, what do you have to lose? If you’re ready to work with the best, give us a call today!
“ZIVELO has provided McDonald’s USA with Self-Order Kiosks since 2015. ZIVELO has been, and continues to be, a good business partner to McDonald’s in our deployment of Self-Order Kiosks in the US.” – McDonald’s USA
This partnership ensures safe, secure, and efficient transactions for businesses leveraging kiosks as a self-service POS solution.
SCOTTSDALE, AZ (May 14, 2019) – World-class kiosk manufacturer ZIVELO (best known for successfully deploying tens of thousands of kiosks to some of the largest retail and fast-food chains across North America) has partnered with Commerce Platform provider FreedomPay to provide fully integrated kiosk POS solutions to clients.
With successful deployments and solutions spanning multiple key industries, ZIVELO’s seamless integration with FreedomPay offers a secure, fast and convenient payment experience while simultaneously bringing digital engagement to the point of purchase. FreedomPay enables ZIVELO to safely accept credit card transactions through its PCI-Validated Point-to-Point (P2PE) card-present solution and a secure payment gateway, enabling trending technologies such as EMV and Contactless.
“We are excited to align with FreedomPay to bring enhanced payment technology and security to our customers, which span across industries such as restaurants, retail, healthcare, banking, hospitality, stadiums and large venues, and more,” stated ZIVELO CEO Healey Cypher. “FreedomPay will now be part of ZIVELO’s world-class go-to-market solutions portfolio so we can better serve our clients and their ever-changing demand for secure and cutting-edge payment solutions.”
The benefits of large-screen kiosks as a self-service solution in comparison to smaller format pole-mounted kiosks solutions have been proven time and time again over the years. Larger screens, big beautiful images, the ability to consistently upsell and offer LTOs in an engaging and strategic way, purpose-built to be durable in high traffic environments vs. computers built for personal use, it all leads to higher engagement, faster ROI that keeps on giving, and revenue lift per transaction. That said, ensuring that kiosks as a POS solution are highly secure and remaining relevant in a constantly evolving digital world is imperative. This partnership between ZIVELO and FreedomPay will offer the best of both worlds to business owners.
FreedomPay President and CTO, Chris Kronenthal said, “ZIVELO shares our ethos of providing a seamless transaction experience for consumers and we are delighted to enter into this partnership with an innovative and respected operator in the kiosk sector. Our innovative customer-centric platform solution gives merchants the ability to process complex transactions quickly and securely while offering scalability for the future, and we look forward to an extremely successful and long-term collaboration.”
ZIVELO’s mission is to revolutionize the way brands use technology to interact with their consumers on-premise and in the physical world. Founded in 2008, ZIVELO has rapidly grown to become the leading self-service technology brand offering a sleek and sophisticated product design, intuitive user experience, and cutting-edge modular hardware solutions. In 2018, ZIVELO acquired Oak Labs, the creators of OakOS – the world’s first operating system for public computing experiences. Through the acquisition, ZIVELO now provides brands with an end-to-end solution for the roll-out of kiosks and digital signage and is one of the only full-service kiosk providers to offer world-class hardware, software, services, and financing under one roof. ZIVELO is headquartered in Scottsdale, AZ, with offices in San Francisco and Seattle. For more information, please visit http://www.ZIVELO.com/.
About FreedomPay
FreedomPay, the industry’s first Transatlantic payments solution platform, is driving the future of commerce and customer interaction. The FreedomPay Commerce Platform is the best way to simplify complex payment environments, enabling merchants with EMV, Tokenization, Contactless and DCC capabilities. FreedomPay maintains a robust internal security environment and is validated by the PCI Security Standards Council against Data Security Standard (DSS), as well as Point-to-Point Encryption (P2PE). Global leaders in retail, hospitality, gaming, education, healthcare and financial services trust FreedomPay to deliver unmatched security and advanced value-added services. FreedomPay provides broad integration across merchant point-of-sale sites, payment device manufacturers and payment processors, supported by rapid API adoption. For more information, please visit www.freedompay.com.
Mimo Monitors New Touchscreens and Displays at Digital Signage Expo 2019
Mimo Monitors will be in booth #3022, showcasing and introducing a myriad of new products into their stable, ideal for conference rooms, digital signage, kiosks, and retail
CHICAGO, IL—March 25, 2019— Mimo Monitors , the experts in small touchscreen displays, will be at the 2019 Digital Signage Expo (DSE), the world’s largest international tradeshow and conference dedicated to digital displays, interactive technology, and digital communications networks, in booth #3022 to preview and offer hands-on demos of their notable and new durable, high-quality, and innovative displays.
As Mimo Monitors continues to successfully grow, the company wants to continue to explore and expand to new arenas where they can leverage their expertise. “As a solutions-focused company we spend a lot of time listening to customer needs. We of course seek to
create products that already have demand, but also, products that our customers are specifically requesting to fulfill a need or solve a problem,” said David Anderson, CEO and President of Mimo Monitors. “At this year’s DSE, we’re showcasing an exciting lineup of previews and newly launched products that we believe will highlight our company’s flexible and wide range of capabilities, while also getting folks who stop by the booth interested to learn more.”
Some of the new and noteworthy products that will be on-hand at Mimo Monitor’s booth (#3022) include:
The Mimo Vue With TanvasTouch: Slated to launch later this year, the Mimo Vue with TanvasTouch, is the first product to bring surface haptics to digital signage and conference rooms.This innovative display allows users to feel what they see on the screen, such as edges, bumps, or ripples, like never before.
The Mimo Vue with BrightSign Built-In: This recently launched product integrates the BrightSign media player and Mimo Vue display, to provide a high quality, reliable, and fully-encompassing digital signage solution that’s intuitive to use, and simple to install and scale.
The 24” 4K Mimo Vue with BrightSign Built-In: Now in preview and ideal for high-end retail displays, this 4K touchscreen provides a visually striking, crisp image at 3840×2160 resolution, while conveniently integrating the Mimo Vue with the BrightSign player for simplicity and ease-of-use.
The Mimo Monitors 21.5” Outdoor Display: Previewing at DSE is Mimo Monitors’ first-ever outdoor display, ideal for kiosks. Designed to operate over a wide temperature range in both cold and heat, this interactive display, at a 1920×1080 resolution is 5x brighter than a typical display to ensure clear and visually pleasing graphic viewing in all kinds of outdoor light.
Shelf-Edge Displays: Previewing at DSE and ideal for retail, Mimo Monitors is showcasing their first-ever shelf-edge displays. Available in 16”, 23”, and 35” these shelf-edge displays are ideal for seamless retail integration, providing high-quality and durable solutions.
24” and 27” Open-Frame Displays: Mimo Monitors’ largest open-frame displays to-date, will be previewing at DSE 2019. Ideal for kiosks, retail and more, these displays are simple to deploy and scale while offering up a high-quality interactive experience.
TDS will announce its 20L series digital signage with the light bar in June of 2019 that will lead the touch monitor market. Through the hardware solution implementation to achieve the control of the light bar to reflect the color vitality and dynamic state without relying on software.
Moreover, the POE power supply of wake-up module is provided to solve the traditional power supply mode of customers. TDS Control system is engineered with LED lightbars by default to color changes. Set aside the limitations of software compatibility to support the widest range of interactive digital meeting room signage projects. Users will be able to identify current availability of the room by the LED color bar indicator, visible from afar. The instant visibility provided by being able to see the room availability whilst walking past a meeting room through edge lighting; Offering a compelling meeting room signage solution for our partners and customers.
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Our 20L is an all-in-one industrial touch computer, multi-point, Projected Capacitive (PCAP) touch screen technology , which is sensitive with the fast response rate. It supports 24-hour operation for 7 days a week, adopts advanced Intel Celeron 3855u processor with Windows 10 system, low power consumption, fan-less motherboard, environmental protection and energy saver, backlight LED, wide viewing Angle. TDS excels at customization, with sizes ranging from 10 "to 55". We offer a variety of peripherals, cameras, NFC, RFID Readers and AF fingerprint prevention etc. as options. All advanced technology is available as an option.
The new 20L product line will be released in June and is now available for pre-order. Please visit our website www.ustdstouch.com for details or email to [email protected] for inquiry.
Interactive Kiosk Awards 2019 – Bell Canada & Taco Bell
The Interactive Customer Experience Association honored Taco Bell’s Self-Order Kiosks and the Bell Canada Smart City Kiosk Tuesday Jun 4, 2019 during their conference in San Francisco.
Image of Bell Canada Smart Kiosk
Taco Bell’s kiosks won for Best Restaurant, while Bell Canada Smart City Kiosks by Bell Canada won Best Kiosk.
Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. Yum operates the Pizza Hut, Taco Bell and KFC chains, and the company’s fourth-quarter results, released Feb. 7, provided details about where those [… link]
Excerpt from Nation’s Restaurant News June 17, 2019 Editor’s Note: How China tariffs might affect this are in play.
Taco Bell Kiosk consumer-facing technology efforts are in full force this year.
On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.
Rob Poetsch, spokesman for the Irvine, Calif.-based chain, said the brand is on track to complete the national rollout of kiosks by the end of this year. The company has about 6,600 U.S. locations.
Less than a year into the deployment, the new 22-inch monitors are already winning accolades.
Taco Bell’s consumer-facing technology efforts are in full force this year.
On the heels of rolling out delivery nationwide in February, Taco Bell has quietly installed kiosks in about 4,000 restaurants.
Taco Bell kiosks are now in 4,000 U.S. locations. (Photo: Taco Bell)
Taco Bell developed the application for the 22-inch touchmonitor. The chain has remote monitoring via a secure cloud-based platform for remote management of the kiosks through Android devices.
For Taco Bell, the award is years in the making. The company has been testing various versions of kiosks, only recently settling on a format that it said works for its consumers.
Rafik Hanna, senior director of information technology at Taco Bell, said the company “strives to stay relevant with customers’ ever-changing preferences.”
PALO ALTO, Calif., July 10, 2019 (GLOBE NEWSWIRE) — Inpixon (Nasdaq: INPX) (the “Company” or “Inpixon”), a leading indoor positioning and data analytics company, announced today that it has signed a definitive agreement to acquire Jibestream Inc. (“Jibestream”), a premier provider of indoor mapping and location technology.
Jibestream offers a full-featured geospatial platform that integrates business data with high-fidelity indoor maps to create smart indoor spaces. Jibestream states their solution is deployed in hundreds of buildings globally including numerous marque venues such as Mall of America, The Pentagon, Westfield World Trade Center, San Francisco International Airport, several Veteran Affairs hospitals and Mall of the Emirates. Jibestream was selected as a “Cool Vendor” by global research firm Gartner in the 2018 Cool Vendors in Location Services for Wayfinding report, and was named as a Top Geospatial Company in 2019 by Geoawesomeness.
“The addition of Jibestream’s mapping capabilities and technologies is a pivotal and transformative step in our mission to be the global leader for indoor data,” said Nadir Ali, Inpixon CEO. “Our ability to provide a single indoor location platform that now provides mapping with what we believe is the most accurate positioning the market has to offer, comprehensive analytics that provide deep, meaningful insights for our customers, and the SDKs and APIs to fuel a thriving partner ecosystem sets us apart from competitors. Gradually, Inpixon’s indoor location data platform will ingest data from various third party IoT sensors and databases in addition to its own proprietary sensors to deliver information critical to a multitude of industries and disciplines including marketing, customer experience, operations and security. Inpixon’s depiction of indoor data will give each user a unique view of their indoor data, from wayfinding, visitor analytics and marketing campaigns to video camera integration and cybersecurity threat detection. Inpixon’s analytics engine and artificial intelligence will continue to anonymize devices, ensuring privacy and security, as we deliver on our mission to do good with indoor data.”
