Dunkin Donuts kiosk – Dunkin’ digital-only store in Boston

By | September 17, 2021
dunkin donuts kiosk

Dunkin Donuts Kiosk

Dunkin Donuts Kiosks With Crane CL-10s

Dunkin Donuts Kiosks With Crane CI-10s

From Boston.com Sep 2021

In Brief

  • All digital
  • Same # of employees
  • Contactless pickup
  • First time we have seen cash handling recycling provided in this configuration. Those are Crane CI-10s.
  • Not a lot of information otherwise
  • Acrelec and Glory attributed


On Tuesday, Massachusetts-based Dunkin’ will celebrate the grand opening of its very first digital-only store, located at 22 Beacon St. on Beacon Hill. Dubbed “Dunkin’ Digital,” the store, which quietly opened to the public on Aug. 18, only fills orders placed through the Dunkin’ mobile app or at one of its two in-store kiosks. Orders are then available for contactless pickup at a designated area within the restaurant.

From Boston Eater

First Sweetgreen acquires Boston’s robotic restaurant Spyce, with vaguely announced plans to incorporate Spyce technology into Sweetgreen stores, and now Dunkin’ has opened a “Dunkin’ Digital” store that only accepts orders via mobile app or in-store kiosk as the world marches forward and replaces every human interaction with technology. Located at 22 Beacon St. in Boston’s Beacon Hill neighborhood, Dunkin’ Digital (and future Dunkin’ Digitals like it) reportedly has the same number of human employees as a traditional location; they’re just focused on getting orders out faster and more accurately instead of wasting valuable seconds at the register while you change your mind about your order 20 times. After customers place their orders, they can pick up their strawberry frosted doughnuts and such in a contactless designated area of the store.

Author: Staff Writer

Craig Keefner is the editor for Kiosk Industry (Self Service Kiosk Machine). Opinions and point of view here on kioskindustry is not necessarily the stance of the Kiosk Association or kma.global -- With over 40 years in the industry and experience in large and small kiosk solutions, Craig is widely considered to be an expert in the field. Major kiosk projects for him include Verizon Bill Pay kiosk and hundreds of others.