Ford Introduces Automated Kiosk for Car Dropoff

By | March 23, 2021

Last Updated on March 23, 2021 by Craig Allen Keefner

FORD INTRODUCES AUTOMATED KIOSK TO SIMPLIFY SERVICE VISITS

Dropoff kiosk

Like an ATM for dealerships

Ford is testing an automated kiosk that allows customers to drop off and pick up their vehicles from the dealership at any time with the click of a button.

The Smart Service Kiosk, created with the help of Panasonic, launched at a Ford dealership in Michigan this January. After a test run of 90 days, Ford will consider expanding the service.

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 Source: Ford
Author: Craig Allen Keefner

Craig Allen Keefner is an industry analyst, content strategist, and longtime authority on self-service kiosks, digital signage, unattended payment systems, and interactive technology. He manages content and industry strategy for Kiosk Industry and The Industry Group, with a focus on kiosk software, hardware-software integration, accessibility, payment compliance, healthcare kiosks, restaurant self-service, and emerging AI automation. Craig has covered the self-service and kiosk industry since the 1990s, tracking how public-facing terminals move from concept to field deployment. His work combines industry research, vendor analysis, operator conversations, standards tracking, trade show coverage, and practical experience with the real-world constraints of kiosk deployments. https://www.linkedin.com/in/kiosk