Smart Restaurant Technology

Recently, a few (very few) restaurants have begun offering a fully automated, Jetson-like food experience (think eatsa). The futurism is pretty cool, but what does today’s workplace automation really look like?

Source: www.foodabletv.com

Excerpt: “At a bank, you can opt for traditional teller service, an ATM, a drive-thru, or online/mobile banking. Restaurants are doing the same by offering traditional counter service, ordering kiosks, touchscreen/video drive-thru, as well as online/mobile ordering. All orders are funneled to production for fulfilment and real-time inventory management,” explained Tommy Woycik, founder and president of Nextep Systems, whose tagline is “Order Food Faster.”

More advice and thoughts from Woycik

Automation of the ‘simple’ tasks like order entry and counting change provides improved speed-of-service and more value to guests
Customer service means different things to different guests (e.g., Baby Boomers versus Gen X versus Gen Y)
Customer service doesn’t have to be face-to-face .
All guests value food quality, order accuracy, and speed of service.

Rest of the story on Foodable.

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